Disruption Assistance

Due to operational reasons, our flight schedule has been impacted. We realise that this has affected our guests travel plans and truly regret the inconvenience.
We would like to assure you that our customer support teams are working 24x7 to ensure that our guests are re-accommodated on to alternate flights or provided with a full refund.

Our Contact Centre, Guest Relations and Social Media teams have been receiving high volumes of queries which may lead to extended wait/response times for some guests. For assistance with refunds due to flight cancellations kindly fill the form below and our team will be happy to assist at the earliest.

Process for cancellation and refund:

  • Please fill the form below if you have booked directly on our website, mobile app, through our Contact Centre or any of our Ticketing Offices
  • Incase of tickets booked with a travel agent/portal, you can connect with them directly regarding your refund

Any claims towards refund and settlement for Jet Airways tickets booked and cancelled directly on the Jet Airways website, mobile app, Airport/City Ticketing offices or our Contact Centre will be processed at the earliest. We request your understanding and patience.

Jet Airways tickets issued through travel agents/ travel portals will continue to follow the IATA process and agents will process the refunds as per the IATA timeline.

We sincerely apologise once again for this inconvenience and seek your understanding and support during this inordinate challenging phase that the airline is going through.


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