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Excess Baggage

Terms and Conditions

  • Can be purchased online up to 6 hours prior departure

  • Online purchase of Excess Baggage is not applicable for Multicity travel

  • Standalone flights within India

    • Piece concept will be applicable for standalone flights booked for travel within India for tickets purchased effective Jun 15, 2018 and travel effective Jul 15, 2018.

    • A handling fee of INR 500 per bag will be charged for carriage of additional bags, over and above the free baggage allowance offered.

    • Online Excess Baggage by weight without an additional piece can be purchased in slabs of 5 kgs, 10 kgs, 15 kgs and 17 kgs

    • Online Excess Baggage for an additional bag, can be purchased in slabs of 5 kgs, 10 kgs, 15 kgs and 20 kgs. This charge is inclusive of the baggage handling fee.

  • International flights and connecting flights within India

    • Online Excess Baggage is available in slabs of 5kgs, 10 kgs, 15kgs, 20kgs & 25 kgs, where weight concept is applicable. The discounted rate is based on the current excess baggage rate applicable at Airport Check-in.

    • Piece Concept – The discounted rate is based on the current charge of USD 140 per piece of excess baggage.

  • Excess Baggage purchased through our Manage Booking facility is not applicable for flights

    • to and from London and Toronto.

    • from Abu Dhabi and Bahrain.

  • Purchase of Excess Baggage online, is not permitted for tickets reissued via our Contact Centre.

  • In case the booking is cancelled as per the fare terms, amount for excess baggage purchased online will be refunded in full.

  • Guest may cancel his/her booking including excess baggage on jetairways.com, our mobile site, mobile app or through our Call Centre on IVR up to 2 hours prior to departure for flights within India and up to 3 hours prior to departure for international flights.

  • In case of date or time change, the excess baggage purchased will be associated to the new flight.

  • Excess baggage purchased online is non-endorsable, non-transferable and not applicable for infant.

  • If a guest carries baggage weighing less than what is purchased online or does not carry excess baggage at all, no refund will be provided.

  • If a guest carries baggage more than what is purchased online, standard excess baggage rate will apply on the additional weight at check-in.

  • Refund on excess baggage purchased will be applicable:

    • If the guest chooses to cancel the flight booking or

    • If Jet Airways cancels the flight.

  • The total baggage weight including free baggage allowance and the excess baggage purchased must not exceed 32 kgs per piece.

  • Purchase of excess baggage online is applicable for guests holding a valid e-ticket having ticket number commencing with 589 series.

  • Purchase of excess baggage online is not permitted for codeshare and interline flights.

  • In case of 'No Show', excess baggage purchased online will not be refunded.

  • Excess baggage purchased must be utilised by the guest for the flight booked and for checked-in baggage only.

  • Excess baggage facility cannot be used for transportation of any type of cargo.

  • Excess Baggage online cannot be purchased multiple times for a given sector.

  • Purchase of Excess Baggage online using our Manage Booking feature will be unavailable under the below mentioned scenarios:

    • For guests planning to purchase additional Excess Baggage beyond the weight/piece(s) that were already purchased at the time of booking their ticket.

    • For one or more of multiple guests booked on the same PNR, but who have not purchased excess baggage at the time of booking their ticket.

    • For guests holding return tickets and having purchased Excess Baggage for only one sector of the entire journey.

    • Payload factor and Extra ordinary circumstances and Force Majeure events also will be applicable

  • General Terms and Conditions as specified in the ticket and on our website applicable to the tickets also will be applicable to these Terms and Conditions.


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