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Quality Certification

Quality Certification

Jet Airways has received an extensive range of awards and commendations for every kind of service it provides. Our efficiency and quality of the highest standards in every sphere of service has earned us a prestigious Superbrand status.

Certification for the product and service ranges includes Design, Development and Delivery of Customer Services that meet world-class standards.

Jet Airways (India) Ltd. has also earned the distinction of receiving the IATA Operational Safety Audit (IOSA) Registration.

Jet Airways (India) Ltd. has earned the distinction of receiving the IATA Operational Safety Audit (IOSA) Registration. The airline has successfully completed the Operational Safety Audit and has been listed in the IOSA Registry .

IOSA is a quality audit programme under the continuing stewardship of the IATA (International Air Transport Association). It is a globally recognized and accepted benchmarking and evaluation system for assessing the operational management and control systems of an airline. IOSA uses internationally accepted quality audit principles that ensure that the audits are conducted in a standardized and consistent manner. Airlines use IOSA Registration for a variety of benefits, which include improving flight safety, code share facilitation, and audit reduction.

With the implementation and international acceptance of the IOSA, the industry has achieved the benefits of cost-efficiency through a significant reduction in audits. The focus and scope of the IOSA audit is on proper documentation and implementation of standard operating procedures in various operational areas of the airline such as, Flight Operations, Aircraft Engineering and Maintenance, Flight Dispatch, Cabin Operations, Security, Ground Handling and Cargo.

The IOSA Programme is recognized by the member airlines of the IATA as a benchmark for airline safety and quality. At present, 392 airlines worldwide have been listed in the IOSA Registry.

  • The prestigious Superbrand status has been conferred on Jet Airways, recognizing it as one of the leading Superbrands in India.

  • This 'Oscar of Branding' has been awarded by the world's leading authority on branding, an independent Superbrands Council comprising of the most eminent professionals in marketing and advertising.

This is the first time that the 'Superbrand' concept has been brought to India for endorsing leading consumer brands.

With this latest honour, Jet Airways joins an exclusive club of winners from India. The airline was selected out of a list of 711 leading Indian brands across 98 categories. The selection criteria define a Superbrand as one, 'that has established the finest reputation in its field, which offers consumers significant emotional and or physical advantages over its competitors which (consciously or sub-consciously) consumers want, recognize, and are willing to pay a premium for.'

The selection process avoids any ranking by market share and instead focuses on the brand image and perception of the product. The brand's dominance, goodwill, consumer loyalty, trust and emotional bonding influence the selection.

Superbrands is a concept that started ten years ago in the United Kingdom to chronicle case studies of exceptional brands; to pay tribute to them and their brand guardians. Since then, it has been replicated in 25 countries except India. Some of the leading countries that have adopted the Superbrand concept are Australia, France, Germany, Holland, Hong Kong, Italy, Malaysia, Philippines, USA, Singapore, Spain, United Arab Emirates, Indonesia, Ireland, Egypt and Denmark.

The airline has won several coveted national and international awards. These include the Boeing Company's honour for consistently maintaining the highest technical dispatch reliability in excess of 99% for 2002, the leading business weekly, Business World's 'India's Most Respected Company in the Travel and Hospitality Sector' for 2003, Travel Trade Gazette's (TTG) 'Best Domestic Airline Award' for 2002 among 14 countries in the Asia-Pacific region, Air Transport World (ATW) 'Market Development Award' for 2001 for the best domestic airline, the Qimpro Gold Standard for 2001 and the Hospitality & Food Service (H&FS) 'Best Domestic Airline' award four times.

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