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Terms and Conditions - Visa Services

Visa Services

The visa services (except to United Arab Emirates) (“visa Services”) is provided by and fulfilled by Thomas Cook India Limited (“Thomas Cook”).

Product Offering: visa Services will be offered only to Indian Nationals traveling from India to Countries listed under the form except United Arab Emirates.

Fulfillment Process: To avail visa Services please click on the link titled visa Services and fill the request form by providing your personal and travel details.

Once the said details are received from you, the same will be forwarded to Thomas Cook for fulfillment. Thomas Cook’s visa expert will contact you within 24 business hours of receipt of the details (except Sundays) and advise you on the process / documentation required. Please note that you are solely responsible for the correctness of the details provided. For any queries, you can write to jet@in.thomascook.com.

Please note:you are making the payment to thomas cook directly. Jet airways (india) limited (“jet airways”) is not responsible / involved in this fulfilment process. Also, all payment made for visa services is non-refundable.

That at no point of time jet airways will be responsible/liable for loss / damage of any documents including passport.

That money once paid for availing the visa services is not refundable under any circumstances. No refund will be provided in case of delay / rejection of visa. Jet airways will not be liable and/or responsible for such refunds, delays, rejections, payment and fulfillment of visa services or in respect of any disputes in relation thereto, in any manner whatsoever.

Request for visa Services will need to be provided at least 15 days prior to the departure date.

Rates for visa Services are subject to change without prior intimation.

Modifications and Refunds: All payments made to Thomas Cook for availing the visa Services will be non-refundable.

For all queries / issues you will need to write to jet@in.thomascook.com.

The fulfillment of visa Services is done by Thomas Cook.

Jet Airways will not be responsible for the confirmation and fulfillment of visa Services or in respect of any disputes in relation thereto, in any manner whatsoever.

Limitation of Liability and Disclaimer of Warranties: The information published on the Website regarding visa Services may be incomplete or include inaccuracies or typographical errors.

Jet Airways does not represent or warrant that visa Services will be uninterrupted or that there will be no failures, errors, omissions, or loss of transmitted information. Jet Airways hereby disclaims all warranties, conditions and liability about visa Services or its availability or suitability of visa Services for any particular purpose. visa Services are provided by Thomas Cook and are provided "as is" without warranty of any kind.

In no event shall Jet Airways be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of visa Services or the inability to use visa Services, or availability of visa Services, or otherwise arising out of the use of visa Services, whether based on negligence, contract or strict liability or otherwise.

Personal Profile and Registration: Your personal profile provided will be stored by Thomas Cook. Jet Airways assumes no liability or responsibility towards the same.

Taxes, surcharges, and fees: All known taxes, surcharges, and fees will be collected by Thomas Cook. In case of any additional taxes, surcharges, and fees, same need to be paid to Thomas Cook directly. Information on these charges is not given at the time of requesting visa Services.

Modification of Terms: Jet Airways reserves the right to change these terms and conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Availing of visa Services following any such changes shall constitute your acceptance of such changes.

Dispute Resolution: Disputes, if any, will be subject to the exclusive jurisdiction of the courts at Mumbai, India.

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