Terms and Conditions - General

General Information

While compiling this information, Jet Airways has endeavored to ensure that all information is correct. However, no guarantee or representation is made to the accuracy or completeness of the information contained here. This information is subject to changes by Jet Airways without notice.

Class of Service

Jet Airways offers three classes of service:

Note: Guests travelling in First and Première can pre- reserve their choice of seats at the time of reservation.

Première is available on most of our Boeing flights. However we do not offer this class on ATR aircraft. Première class is available on our Airbus and Boeing 777 aircraft.

Non-Smoking Flights

The Government of India prohibits smoking on all Jet Airways flights. As a separate precautionary measure, all toilets are fitted with smoke detectors.

Reservation

We suggest that you make your reservations as far in advance as possible through any Jet Airways office or approved Travel Agent. You can also book pay and purchase your eTicket using our online booking facility. The Jet Airways reservation system incorporates sophisticated, state-of-the-art technology. Since inception, the Jet Airways network has been fully computerised and we were the first to fully automate our reservation system. Jet Airways was also the first domestic carrier to be co-hosted on SABRE, the most sophisticated and largest reservation system in the world. We kindly request you to supply a contact number during reservation for each city in your itinerary. This will enable us to inform you of any irregularity with a flight on which you are booked.

Reservation Requirements

• Reservations are not confirmed until recorded as accepted by Carrier or its authorised Agent
• As provided in carrier's Regulations, certain fares may have conditions, which limit or exclude the guest's right to change or cancel reservations

Additional Seat

Jet Airways requires guest to purchase an additional seat or upgrade if they do not meet one of the following criteria. (Extra Seat policies & procedures will apply)

• Unable to fit into a single seat in the ticketed cabin and/or
• Unable to properly buckle the seatbelt using a single seatbelt extender (available upon request from a flight attendant) and/or
• Unable to lower both armrests without encroaching upon the adjacent seating space or another passenger
• At Check -in, if guests report at the check-in counter without reserving an additional seat:
  • The guest will be asked to purchase an additional seat. The fare for the second seat will be the same as the original seat
  • If seats are not available in the same cabin, a seat in a higher cabin that may provide more space will be offered, subject to availability. Fare difference will apply
  • If the flight is full, guests will be asked to purchase two adjacent seats on a different flight with applicable fare. Reissue penalty will not apply in this case

Ticketing / Fares and Time Limit

All basic fares for domestic and international routes are quoted before taxes, Airline Fuel Charges, and fees. In addition to the basic fare, we are required by the Government to charge and collect group Service Fee (WO) as applicable in case of both INR and USD fares for domestic and international sectors. This is applicable for each flight coupon. Besides, an insurance and fuel Airline Fuel Charge (YQ) is also levied in case of international sectors, applicable per flight coupon. These two levies (WO and YQ) are collected along with the basic fare at the time of issuance of the ticket.

Please note that fares are subject to change without notice. If you have purchased a ticket and subsequently the fares have increased then you will not be required to pay the difference unless you decide to change your travel dates which requires reissuance of the ticket. In such cases the same ticket will be repriced at the applicable fare at the time of making changes.

Please do note the following:

• Please check your ticket after it is issued, for its correctness.
• Please also read the terms and conditions of carriage printed on the ticket jacket

Unless otherwise specified, the period of validity of domestic and international tickets issued at normal one way, round or circle trip fares shall be one year from date of commencement of travel, or if the first flight coupon is open dated and or / unused, from the date of issue thereof. You can change your travel itinerary after you have purchased your ticket through our offices or through an authorized travel agent. In case you do, please get your ticket appropriately stickered or revalidated at any of our offices, airport ticket counters, or by an authorized travel agency. Please do note the following with regard to the cancellation, and revalidation of tickets, purchased under Normal fares.

Name change

• A change to name is not permitted in Jet Airways. You would need to cancel your ticket and book a new ticket with the correct guest(s) name. Cancellation charges, if any, will be applicable accordingly.

For sectors within India:

• Any change to a confirmed ticket issued on INR fare - including cancellation, postponement, change of itinerary - must be done at least one hour before a flight. When a ticket is reissued from a higher to a lower fare, a re-issuance charge is levied, irrespective of whether there is any change in sector/class of travel
• Subject to the ticketing time limit, if the same is not met, a 25% cancellation charge on the basic fare will be applicable. This holds true for a published full-fare ticket. For special fares, please check the applicable cancellation charges. A documentation charge is levied when a confirmed ticket is processed for refund
• Refunds will be processed subject to refund penalties as per fare rules and will be paid as per the original currency of payment, country of payment and form of payment. Refunds are subject to refund penalties as per the Fare Rules. We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you:
  • If the ticket has been paid for in cash, we will refund the amount in cash; and
  • If the ticket has been paid for by credit card, the proceeds will be credited to the respective credit cards
  • If the ticket has been paid for by debit card, the proceeds will be directly credited to the respective bank account
• Tickets issued outside India will be refunded in the country where the ticket has been purchased
• In case you are holding an eTicket and wish to cancel, postpone or change your itinerary, you are required to report to our ticketing counters for the same. Guests can enjoy the facility of cancelling or changing their e-tickets online, through the Manage Booking facility
• Please note that certain fares may have conditions which limit or exclude your right to get a refund. For complete details, please refer to the terms and conditions of that special fare or contact your nearest Jet Airways ticketing office or 24 hours reservation centre or your travel agent

For international sectors:

Tickets for international travel are subject to cancellation charges These are specific for a particular sector. Related details are available at our offices, airport ticket counters, on our website whilst booking online and from our authorised travel agents.

Ticket / Coupon Sequence and Use

The fare you have paid is based on the journey shown on your e-ticket receipt from the place of departure to the final destination via agreed stopovers. The fare you have paid is based upon our Tariff, and forms an integral part of our contractual agreement with you. The fare is only valid if all the flights are fully flown in the booked sequence.

If you want to change all or part of your journey, you will need to contact Jet Airways or your travel agent (whoever you booked your ticket with), or visit Manage Booking on jetairways.com. If your fare type allows the kind of changes you need, we will recalculate the new fare for your proposed change.

Flight coupons must be used in sequence from the place of departure indicated on the Ticket. Therefore with immediate effect out of sequence coupons will not be honored for travel and refund. This applies to all domestic and international journeys.

Refund Policy for travel within India and International travel

Validity of refund is up to expiry of 13 months from the date of issue of the ticket. The refund amount will be remitted to the person named in the ticket or to the person who originally paid for the ticket. Jet Airways reserves the right/prerogative to refuse such refund if it is claimed by any person other than the ones specified herein. Jet Airways also reserve the right/prerogative to refuse any refund beyond expiry of 13 months from the date of issue of the ticket.

Jet Airways shall retain a Cancellation Fee not exceeding the amount paid for basic fare plus fuel surcharge as per terms and conditions agreed at the time of making the reservation, in accordance to DGCA CAR Section 3 Series M, Part II.

No-show Policy:

For guests who are not part of the JetPrivilege program:

From Aug 8, 2018, a guest will be treated as a no-show under the following conditions:

• If the guest fails to arrive for the flight booked
• If the guest makes any amendment or cancels his/her reservation resulting in tickets being reissued, refunded or voided:
  • On flights within India: Within 2 hours of the flight’s scheduled departure time
  • On International flights: Within 5 hours of the flight’s scheduled departure time

For JetPrivilege members

From Nov 20, 2018, JetPrivilege members who have purchase flight tickets will be treated as a no-show under the following conditions:

• If the guest in question fails to arrive for the flight booked
• If the guest makes any amendment or cancels his/her reservation in any way:
  • On flights within India: within 2 hours of scheduled departure time
  • On international flights: within 5 hours of scheduled departure time

Please note: Members with award flight bookings made through JetPrivilege Miles redemption will continue to be treated as a no-show only in cases where the member fails to arrive before closure of check-in counter.

In case of a guest no-show, all connecting and/or return flight bookings on Jet Airways operated flights for international journeys will be cancelled.

For domestic travel, there will not be any cancellation of connecting and/or return flights for guests booked on flights within India.

Please get in touch with us for more information on no-show charges and penalties.

Tickets issued on jetairways.com:

• Bookings made on jetairways.com can be cancelled and refunded either on Manage Booking or by sending an email request of the same to info@jetairways.com
• The cancel and refund feature is available for all valid bookings upto 1 hour prior to flight departure for Domestic flights and 3 hours prior to flight departure for International flights.
• The cancellation feature is unavailable for bookings, whose status is either checked-in, used or refunded.
• Once the refund request is generated, the same will be processed within 07 working days.
• Should there be any cancellation / refund fees, the system will deduct the relevant amount and the balance will be refunded to the same form of payment used to purchase the original itinerary.
• Refund amount for tickets purchased online on jetairways.com and reissued at a Jet Airways ticketing office shall be returned to the guest at the Jet Airways ticketing office only. Refund request for such tickets will not be processed online or at the Call Centre.
• For any further information or assistance, please write to us at info@jetairways.com.

Online upgrade

• Upgrade will be permitted for ticketed bookings only subject to the fare plan (Fare Choices) selected by the guest
• Applicable for flights operated by Jet Airways
• Applicable for Revenue tickets (589 stock) only.
• Upgrade will be on a first come first serve basis.
• Free Baggage Allowance:
  • The free baggage allowance on the reissued ticket will be as per the original class/cabin and not as per the upgraded class/cabin.
  • JetPrivilege members are entitled for additional free baggage allowance as applicable to their respective JetPrivilege tier and fare plan (Fare Choices) selected
• JPMiles / Lounge Access:
  • Only JetPrivilege members will be entitled to Lounge access as applicable to the respective JetPrivilege tier and fare plan (Fare Choices) selected.
  • JetPrivilege members will earn JPMiles as per the original revenue class of booking and not as per the upgraded class/cabin flown.
  • No lounge access or JPMiles earning for non JetPrivilege members through this upgrade.
• The Online Upgrade fee is Non – Refundable. However, the original ticket is refundable based on the terms and conditions of the fare.

Rerouting / Refund / Waiver in case of death:

The following procedures will apply when a passenger dies or is prevented from initiating or continuing or terminating travel by reason of death in the immediate family.

Immediate family: Shall be limited to spouse, children, parents and siblings.

Death Certificate: Means a death certificate or copy thereof duly executed by the competent authorities, i.e., those designated to issue death certificates by the applicable laws of the country concerned, in the country in which death occurred. The death certificate or copy thereof shall remain on the member’s files for a period of not less than two years.

Before commencement of travel: In case of death of a passenger or death in the immediate family before commencement of travel, refund / date change will be permitted without any additional charges / penalties.

After commencement of travel:

Death of a passenger:

• In case of death of a passenger refund may be arranged.
• Accompanying passengers may terminate travel or interrupt travel until completion of formalities and religious customs, if any, but in no event later than forty-five (45) days after the travel is interrupted. The ticket of returning passengers will be endorsed “Return Account Death (name)” and such endorsement shall be authenticated by validation or other official stamp. Refund may be arranged.
• In case the passenger and/or family members traveling with the passenger are holding restricted fare tickets the terms and conditions of such restricted fare may be waived. This applies only to passengers that have already purchased tickets and have intent to travel. Passengers wishing to attend a religious ceremony who have not yet purchased a ticket must purchase the tickets and comply with any restrictions applicable to the new fare.
• A death certificate must be presented to 9W either at the place and time of reticketing, or in the country where death occurred. In the latter case details shall be transmitted to the reticketing office before reticketing.

Should a death certificate not be available at the time of rerouting, a new ticket shall be issued at the normal OW applicable to the journey to be undertaken. Upon the later presentation of the certificate, refund may be arranged.

Death in the immediate family: A group fare passenger or an individual passenger traveling at a fare with re-routing/change of reservation restrictions may return to the place of origin shown in this ticket, without stopovers en route, at the same fare on the next available flight, or if death occurred at the point at which travel is interrupted immediately after completion of formalities and religious customs, if any, but in no event later than forty-five (45) days after the travel is interrupted. The ticket will be endorsed “Return Account Death (name)” and such endorsement shall be authenticated by validation or other official stamp. Refund may be arranged.

Group Travel: In the event a passenger(s) is discontinuing travel with the group in accordance with the above, this shall not affect the entitlement to travel at the group fare of the remaining passengers in the group.

Waiver due to illness: No waiver.

Refund incase of waiver due to death will be the ½ RT fare irrespective of the fare conditions and balance amount will be refunded.

Death Certificate not available: Where a death certificate is not available and a passenger is holding a restricted fare for which changes would not be allowed under normal circumstances, if the carrier is unable to verify that the conditions of the fare can be waived then a one way ticket may be sold. When the death certificate becomes available, the one way ticket purchase may be refunded retroactively upon submission of the original coupon(s). The passenger must send Jet Airways all required details and ticket jacket of the new ticket to be attached.

The below terms and conditions apply to Jet Airways flights

Please make sure you familiarize yourself with the following points:

1. Limitation of Liability and Disclaimer of Warranties: The information published on this website may be incomplete or include inaccuracies or typographical error. Jet Airways (India) Ltd does not represent or warrant that access to the Website will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on this Website.
   
   Jet Airways (India)Ltd makes no representations about the suitability of the information, products, and services contained on this Website for any purpose. All such information, products, and services are provided "as is" without warranty ofany kind. Jet Airways (India)Ltd hereby disclaims all warranties and conditions with regard to the information, products, and services, (other than carriage by air), including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.
   
   IN NO EVENT SHALL JET AIRWAYS (INDIA)LTD BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT OR STRICT LIABILITY OR OTHERWISE.
   
   ANY CARRIAGE BY AIR USING A TICKET OBTAINED USING THIS WEBSITE SHALL BE SUBJECT TO THE CONDITIONS OF CARRIAGE AS PROVIDED IN THE CARRIAGE BY AIR ACT 1971, APPLICABLE FOR BOTH NON-INTERNATIONAL AND INTERNATIONAL CARRIAGE.
   
   THE ABOVE EXCLUSIONS AND LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.


2. Online Bookings: The Jet Airways online booking system is currently available for flights operated and marketed by Jet Airways. You will use the Jet Airways online booking facility to make only LEGITIMATE reservations.
   
   You can book online for up to 7 guests per booking. The bookings can be made in Première or Economy Class on Jet Airways flights only subject to applicable fare conditions and seat vacancies in that fare group and seats being available in totality. Fares are not guaranteed until ticketed.
   
   Bookings within 1 hour of departure for domestic flights and 2:05 hours for International flights cannot be made through our website. Please contact the nearest Jet Airways office for any assistance.
   
   Electronic tickets will be issued for all bookings made on our website and the mode of payment will be through credit / debitcard. Fares are not guaranteed until ticketed.Electronic Ticket is Jet Airways' ticketless travel service. An electronic image of your ticket is stored in Jet Airways' reservation system. The itinerary receipt is your confirmation of travel.
   
   Once purchased online the system will generate an Electronic Ticket and a printable itinerary receipt will be displayed. You will need to print this itinerary receipt and use it for your access to the airport and check-in. To enter the airport and for check-in, you must present the itinerary receipt along with a valid photo identification (Official Government issued photo identification / driving license / election photo identification / Passport [for international guests] / photo credit card). Guests travelling with infants are requested to carry a valid document as proof indicating the infant's age.
   
   You are responsible to read all "notes and rules" mentioned on each web page displayed while booking on our website. Jet Airways will consider as accepted these notes and rules if you complete your booking process.
   
   You are responsible for the correctness of the age of children booked by you online. A child is one who has reached his/her second birthday but not yet reached his/her twelfth birthday on the date of commencement of journey.
   
   User in his own interest is requested to confirm this information from the nearest Jet Airways office in case of any doubts.
   
   Once an online booking is made, the guests are requested to confirm the time, and date of departure. Jet Airways assumes no responsibility whatsoever on account of delay or cancellation of flight for any reason whatsoever including change in flight schedule.
   
   You are transacting on a website where the merchant is based out of India, your issuer may charge an "International Transaction Fee" if you transact via a non Indian card.


3. Modifications and Refunds: Once purchased online, guests can make use of the Manage Booking facility through which they can cancel & refund their e-tickets, online.
   
   Please contact any Jet Airways Reservation office or the contact center to make changes or cancel your reservation if not booked online.
   
   The refund of a ticket issued by a Travel Agent must be processed through the issuing Travel Agent only.


4. Credit Card: Payment of online booking is accepted by Credit Card. All major credit cards will be accepted.

   The Credit Card used to purchase the tickets may have to be produced at the time of check-in. If the holder of the Credit Card is not the guest, then the guest may have to possess the following:

   a) A photocopy of both sides of the Credit Card, which will have to be self-attested by the credit card holder, authorising the use of the Credit Card for the purchase of the ticket. For security reasons, please strike out the Credit Valid Verification (CVV) number on the copy of your credit card.

   b) This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.

   If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.

   In case the credit card used to transact online is issued in a country other than the country of Booking there may be bank charges applicable.

   Payment made using American Express Card will be converted to Indian Rupees at time of settlement. However, you will be billed in your local currency. Hence, it is possible that the billed amount on your card statement may be more than the fare shown on the ticket.

   Jet Airways (India) Ltd. is not responsible for any charges that may be levied by the Card Issuing Bank.

5. Debit Cards: Payment of online booking is also accepted by Debit Card. Jet Airways accepts Debit Cards, issued by the following Banks in India:
   

   Andhra Bank Axis Bank Barclays Bank PLC Canara Bank City Union Bank Corporation Bank

   Deutsche Bank GE Money Financial Services Ltd HDFC Bank ICICI Bank Indian Overseas Bank Karur Vysya Bank

   Kotak Bank - Virtual Card Standard Chartered Bank State Bank of India Syndicate Bank The Federal Bank Ltd Union Bank of India

   The Debit Card facility is also valid for transacting on other country sites.

   The Debit Card payment is subject to authorization from the Card Issuing bank.

   The Debit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the Debit Card is not the guest, then the guest should possess the following:

   a) A photocopy of both sides of the Debit Card, which will have to be self-attested by the Debit card holder, authorising the use of the Debit Card for the purchase of the ticket. For security reasons, please strike out the CreditValid Verification (CVV) number on the copy of your Debit card.
   
   b) This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.
   
   

   The above document MUST be produced at the time of check-in. If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.

6. Net Banking, Cash Cards / RuPay: If you have an account with any of the mentioned banks under the Net banking / cash card option(s) on the booking engine, then you can pay for your eticket(s) securely through the respective bank's Internet banking option and the amount will be automatically debited from your account.
   
   Incase of cancellation / refunds and reissues, please see below:
   
   a) Cancellation / refund before flight departure – Please use the Manage My Booking facility by clicking here
   
   b) Cancellation / refund after flight departure - Please visit the nearest Jet Airways counter
   
   c) Changes / reissues before and after flight departure - Please visit the nearest Jet Airways counter
   
   “jetairways.com” is not liable for any payment authorization, as the payment gateway is responsible only to hand over the information in an encrypted / secure format to the respective bank for authorizing the transaction. Any issue with payment authorization will need to be taken up with your respective bank.
   
   This facility is valid for all bookings made in Indian Rupees (INR) currency only
   
   
7. Personal Profile and Registration: Currently guest can book on our website without registering or without creating any login ID. However at a later date all guests booking on our website will have to register online on our website and, a user ID will be allotted to you, which can be used in all future transactions. Your personal profile such as email address, home and business address, phone and fax numbers as well as your special requirements will be stored. We recommend that you fill in your personal preferences. This will help us in providing you with our optimum service and save your time for future inquiries and bookings. Your user ID and password are confidential and should not be revealed to any person to prevent its misuse.
   All information shall be provided at the option of the guest and Jet Airways bears no liability towards the same.


8. Age and Responsibility: You represent that you are of sufficient legal age to use this service, and you possess the legal right and ability to create binding obligations for any liability you may incur as a result of the use of this service. You understand that you are financially responsible for all uses of this service by you and those using your login information. You will supervise all usage of the booking facility under your name or account. You warrant that all information supplied by you and members of your household in using the booking facility are true and accurate.


9. Documentation and health requirements: The responsibility to ensure the correctness of all documentation including valid Indian resident permit, passport & visa (if required) rests solely with you. Jet Airways will not be responsible for any damages arising out of incomplete or improper documentation on your part.


10. Airport taxes, surcharges, and fees: All knowntaxes, surcharges, and fees at the time of ticketing will be collected on your ticket. Some airports will levy an airport departure taxes, surcharges, and fees, which is payable by guests at the airport locally. Information on these charges is not given through our quoted fares.


11. Conditions of contract: The carriage of guests and their baggage by air will be subject to the Conditions or Carriage of the carrier concerned. Please read 'Jet Airways (India) Ltd' General Terms & Conditions and Conditions of contract for guests & Baggage handling.


12. Modification of Terms: Jet Airways (India)Ltd reserves the right to change these terms and conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Continued use of Jet Airways online booking system following any such changes shall constitute your acceptance of such changes.


13. Restrictions on Use: Jet Airways and its licensors retain all rights (including copyright and patent rights) with respect to all software and underlying information and material available through the Jet Airways Online booking facility. You must not download or otherwise export or re-export any software or underlying information or material available through the Jet Airways Online booking facility except with the written permission of Jet Airways (India)Ltd and in full compliance with all Indian and other applicable laws and regulations. In particular, but without limitation, you must not download or otherwise export or re-export any software or underlying information or material available through the Jet Airways Online booking facility unless such downloading occurs in the course of using the Jet Airways Online booking facility in accordance with the written instructions of Jet Airways (India)Ltd.


14. No Unlawful or Prohibited use: You will not use this Website for any purpose that is unlawful or prohibited by these Conditions of Use. You will not use the Jet Airways online booking facility to make any speculative, false or fraudulent reservation.
    
    You must not:
    • resell the service of the Jet Airways Online booking facility; or
    • use the Jet Airways Online booking facility for any activity which breaches any law; or
    • use the Jet Airways Online booking facility in a way which interferes with its availability for other users; or
    • use other means to transact or obtain information if you are unable to use the Jet Airways Online booking facility.


15. No Representation: Jet Airways (India) Ltd does not warrant or represent that your access to the Jet Airways Online booking facility will be uninterrupted or error-free or that any information, data, content, software or other material accessible through the Jet Airways Online booking facility will be free of bugs, viruses, worms, Trojan horses or other harmful components.

    Note: guests holding open tickets (issued across Jet Airways counters/travel agent) should contact nearest Jet Airways office/travel agentfor endorsing the tickets for travel.guests cannot make bookings on our website to use their existing open tickets.

    Please note: For Guests travelling from United Kingdom to any destination that transits onwards through any Indian Gateway, Carriage of any liquid above 100 mls is not permitted. This includes any duty free items purchased on board or at any of the airport(s) due to security reasons

Optional Payment Charge (OPC)

Effective Jun 7, 2017, the Optional Payment Charge applicable at ticketing counters within India, has been revised as below. This charge is applicable on the total fare of the ticket. However guests booking tickets at Jet Airways ticketing offices and using their debit card as mode of payment, shall be exempted from the Optional Payment Charge. For more information, please click here.

Convenience Fee

Effective May 23, 2017, the Convenience Fee applicable for ticketing on jetairways.com (India site), Jet Airways Mobile App, the IVR and the Optional Payment Charge applicable at ticketing counters within India, has been revised to INR 225 for travel within India and INR 350 for international travel. This charge is applicable per sector, per guest. However guests booking tickets at Jet Airways ticketing offices and using their debit card as mode of payment, shall be exempted from the Optional Payment Charge.

This non-refundable fee is applicable for both Domestic and International journeys. For more information, please click here.

16. eTicket Reprint Charge:Effective August 16, 2013, guests travelling on Jet Airways flights will be charged a revised fee of INR 50 for requesting a reprint of their eTicket itinerary at the airport or city offices.
    
    This charge will be applicable to all guests (except JetPrivilege Platinum members and Première guests) only for reprint / duplicate copy of the existing booking.
    Any additional changes to the booking will be charged as per the fare rules applicable.



17. Baggage information for journey(s) to / from United States of America (USA):

    For journeys(s) to / from USA, Jet Airways will honour the baggage policy of the first marketing airline irrespective of the ticket issue date / validating airline.

    Example:
    
    Route: Ahmedabad – Mumbai – Chicago

    Sector	Carrier
    Sector Ahmedabad – Mumbai	Jet Airways
    Sector Mumbai – Chicago	Lufthansa

    
    For the above journey(s), Jet Airways is the first marketing airline and hence Jet Airways' baggage policies will apply.

    Route: Dallas – New York – Brussels – Mumbai

    Sector	Carrier
    Sector Dallas – New York	American Airlines
    Sector New York – Brussels	Jet Airways
    Sector Brussels – Mumbai	Jet Airways

    For the above journey(s), American Airlines is the first marketing airline and hence American Airlines' baggage policies will apply.

    Route: Ahmedabad – Mumbai – Hong Kong - Chicago – London - Mumbai

    Sector	Carrier
    Sector Ahmedabad – Mumbai	United Airlines codeshare flight
    Sector Mumbai – Hong Kong	United Airlines codeshare flight
    Sector Hong Kong - Chicago	United Airlines
    Sector Chicago – London	United Airlines
    Sector London - Mumbai	Jet Airways

    
    For the above journey(s), United Airlines is the first marketing airline, and hence United Airlines' baggage policies will apply.

    Note: If separate tickets are issued for routes within India with international connections, the baggage allowance shown on the domestic ticket will apply to routes within India on Jet Airways flights.

For further details, please click the below links.

Ticketing Transaction Fee for Canada

Please note that with immediate effect, a Transaction Fee of CAD 25 at Canada ticketing offices will be charged per ticket (irrespective of Point of sale), per passenger, per transaction.

• Transaction fee will apply for all tickets handled by Jet Airways ticketing offices located in Canada and Contact Centre handling Canadian Operations.
• Transaction fee will also be applicable to JetPrivilege Redemption Tickets and AD (Agency Discount) Tickets.
• Ticketing Transaction fee will be Non refundable.
• Ticketing Transaction fee will be also applicable for reissue of tickets originally issued on the website, if the reissue is processed by any Jet Airways Ticketing Offices or the Contact Centre .
• Transaction fee will also be applicable for NOGO VCR re-issued at Jet Airways ticketing offices and Contact Centre.

Note: Existing Paper ticket fee USD 50 ex US and CAD 50 ex Canada remains unchanged (Exception – Infant tickets)

Transaction Fee is exempted for below –

• Group tickets issued at Jet Airways ticketing counters.
• JetPrivilege Redemption tickets.
• Involuntary changes e.g. schedule change & flight disruptions.
• Infant tickets.
• All ID/AD tickets.
• NOGO status VCR coupons issued originally by travel agents are exempted until agents get the control to reissue. (Transaction fee applies to NOGO status VCR coupons issued originally at Jet Airways ticketing offices & Contact center.)

Cancellation / Refund / Reissuance of ticket

Guests are requested to contact the carrier for more information on the policy.

Concessional Fares

A 50% concession on the basic adult fare in Economy on all sectors within India operated by us is offered to Armed Forces personnel. However, limited numbers of seats are allocated on each flight for the carriage of such traffic. In addition, certain conditions apply and formalities are required to be fulfilled in each case, and these and related details are available at our offices, airport ticket counters and from our authorized travel agents. All taxes, Airline Fuel Charges, and fees, however, are applicable as per normal (non-discounted) Adult fares.

From time to time we offer special fares and packages - detailed terms and conditions of which are available at our offices, airport ticket counters, with our travel agents and on our website.

Infant fare for travel within India

Infant tickets purchased within India: Infant tickets can be purchased at a flat rate of INR 1280 per sector, plus taxes as applicable, irrespective of any destination or class of travel within India.

Infant fare for travel on international routes

Infant tickets purchased within India or overseas will be charged at 20% of the adult basic fare for travel in First Class and Première and 10% of the basic fare (based on the fare type) for travel in Economy. Applicable taxes, Airline Fuel Charges, and fees will be charged in addition to this fare.

Please note:

• No seat will be allocated for an infant traveling with us
• Infants below 7 days old are not permitted travel (both domestic and international). However, in an exigency, wherein life saving treatment is mandatory for the infant, the mother may be permitted to fly with the new born, provided the new born is certified fit to fly, by the concerned paediatrician and is accompanied by at least a MBBS doctor

Army Fares

• This offer will be on Jet Airways India website (INR) fares.
• Defense Personal can avail of this only if they select the check box and will read as “Indian Armed Forces” on the booking block.
• Booking opened to Adult, Child and infant.
• Guest will need to enter the Defense ID this will be a mandatory field for Child and Adult guests.
• This unique Defense ID will be verified at the Airports.
• Black out and flight restrictions as part of fare rules.
• JPMiles are permitted.
• Cancellation charges as per normal.

Personal Data

The guest recognises that personal data as given to Carrier for the purpose of making a reservation for carriage and for obtaining ancillary services. For these purposes the guest authorises Carrier to retain such data and to transmit these to its own offices, other carriers or the providers of such services, in whatever country they may be located. For more information, please refer to our Privacy and Security Policy.

Check-in Time

For flights within India: Check-in usually starts 120 minutes before departure.

Check-in counters are closed 45 minutes prior to departure.

Guests are requested to report 120 minutes prior to departure time at Srinagar, Jammu & Leh airports for check-in due to extra security measures.

Please note that guests travelling on flights originating from Jammu, Srinagar and Leh stations will not be allowed to carry any hand baggage

For International flights: Check-in usually starts 3 hours prior to departure, and Check-in counters will be closed 60 minutes before departure time for all classes of guests.

Certain formalities are required to be completed by the guest at the airport before and after being accepted by the airline for travel. To complete these formalities and the check-in process, guests are required to arrive at the airport sufficiently before the departure time of the flight.

Guests are requested to report 120 minutes prior to departure time at Srinagar, Jammu & Leh airports for check-in due to extra security measures.

Please note that guests travelling on flights originating from Jammu, Srinagar and Leh stations will not be allowed to carry any hand baggage.

Free Baggage Allowance:

Click here to view Free Baggage Allowance details.

Please note:

• The baggage allowances are carrier regulated and might differ between carriers
• The free baggage allowance as mentioned above is applicable only on sectors operated by Jet Airways. Any baggage over the free checked allowance will be charged as excess baggage
• Please check the baggage allowance for all Special Fares
• All charges/fees/penalties given in USD will be collected in equivalent local currencies only

Baggage in excess of these allowances will only be carried subject to space and weight availability on the aircraft. Excess baggage will be subject to charges at the published tariffs.

Please note that where your journey connects with another airline, excess baggage charges of that airline may also apply.

For Guests travelling from United Kingdom to any destination that transits onwards through any Indian Gateway, Carriage of any liquid above 100 mls is not permitted. This includes any duty free items purchased on board or at any of the airport(s) due to security reasons.

Below are the cabin and checked Baggage dimensions.

Guests travelling on flights within India will now be permitted access into the airport premises upon producing a printout or soft copy of the eTicket on their smart phones, tablet PC's or laptops accompanied with a valid photo identification. The image of the eTicket produced at the entry point must be the same as provided by the issuing airline. SMS or partial flight information will not be considered as valid documentation for entry.

Articles

Articles, which may be carried free in addition to the free baggage allowance (Subject To Security Regulations).

1. An overcoat wrap or blanket
2. An umbrella or walking stick
3. A lady's handbag, lady's pocketbook or lady's purse
4. A reasonable amount of reading matter for the flight
5. A small camera and / or a pair of binoculars
6. Infant's carrying basket
7. Infant food for consumption on the flight
8. A fully collapsible invalid's wheelchair and / or a pair of crutches and/or braces or other prosthetic device for the guest's use provided that the guest is dependent upon them
9. A Laptop

Security Regulations

According to security regulations, guests are advised:

• Not to accept any packets from unknown persons
• Not to leave baggage unobserved at any time, especially within airport area. Unattended baggage may be removed by Airport Security Staff as object of suspicion
• To declare before baggage screening / check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules
• To carry only one hand baggage, the sum of the three dimensions (viz. length, breadth and height) of which should not exceed 115 cm
• Battery cells / Dry cells carried in the hand baggage or in any electrical/electronic items are liable to be removed and the airline would not be in a position to hand-over the same at the destination.The same may be carried in registered baggage

Prohibited Articles

Also carriage of dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition, and their toy replicas are prohibited in the guest cabin.

Certain states and destinations have their own prohibitions and requirements for certain items being carried as baggage. Guest(s) are hereby informed that Bihar, Gujarat, Mizoram and Nagaland are dry states and hence carriage of alcohol/liquor to these destinations is prohibited. Guest(s) are hereby requested not to carry any products as prohibited by the local laws not limited to the above. In case of any confiscation at the airport, guest(s) will be solely responsible for the same.

Valuable Articles

Currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents & other items of value, are best carried with the passengers in the cabin.

Notice of Limitation of Liability:

In respect of domestic carriage of baggage ( checked baggage or un checked baggage) the carrier’s liability is limited as per the provisions of the Carriage by Air Act,1972 as amended by the notification dated January 17, 2014 issued by the Ministry of Civil Aviation, Government of India.

In respect of international carriage of baggage ( checked baggage or un checked baggage) the carrier’s liability is limited as per the provisions of the Carriage by Air Act,1972 as amended by Carriage by Air (Amendment Act, 2009) read with the provisions of the Conventions i.e. Warsaw Convention 1929 or Montreal Convetion,1999 ( as may be applicable).

In both the cases mentioned above, where the passenger has made at the time of check in, a special declaration of interest in respect of the baggage and has paid a supplementary sum, the carrier shall be liable to pay a sum not exceeding the declared sum, unless it proves that the sum is greater than the passenger’s actual interest in delivery at destination.

Restricted Articles

Medicines and toiletries in limited quantities which are necessary or appropriate for the guest during the journey, such as hair sprays, perfumes and medicines containing alcohol may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations.

The following items may be carried:
Dry ice in quantities not exceeding 2.5 kilograms (5.5 pounds) per guest, used to pack perishables, as carry-on baggage only.
Alcoholic Beverages. With approval of the carrier(s), small oxygen cylinders for medical use and small carbon dioxide gas cylinders worn by guest for the operation of mechanical limbs.

The above terms are only illustrative and not exhaustive and for further information you may contact Jet Airways office.

Dangerous Articles In Baggage

For safety reasons, dangerous articles, such as those listed below, must not be carried in guest's baggage.

Compressed gasses deeply refrigerated, flammable non-flammable and poisonous) such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.

Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.

Explosives, ammunitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.

Flammable liquids and solids such as lighter refills, alcohol, lighter fuel, matches, paints, thinners, fire- lighters, lighters that need inverting before ignition, matches

Radioactive material, Briefcases and attache case with installed alarm devices.

Oxidising materials such as bleaching powder and peroxides.

Poisons and infectious substances such as insecticides, weed-killers and live virus materials.

Other dangerous articles such as magnetised materials, offensive or irritating materials.

Usage of Mobile phones: As per the latest amendment to the Civil Aviation Requirement, Section 5, Series X, Part I issued by DGCA, guests onboard all flights are required to follow the prescribed guidelines for the use of mobile phones and Transmitting PED's (Personal Electronic Devices) on ‘Flight Mode’.

a. Prior to departure: Guests will be permitted to use their mobile phones while the aircraft doors are open, unless advised by the Captain. (i.e. during aircraft refueling, aircraft Radio Telephony communication; and pre-flight functions like entries in the FMS and GPS navigation system). Guests will be required to switch off their Mobile phones and other portable electronic devices once the aircraft doors are closed. Flight Mode will not be permitted.

b. In-flight: Guests will be permitted to use Mobile phones and Transmitting PED’s on Flight / Airplane mode only after the seat belt sign has been switched off.  In case of any interference and for safety reasons, the Cabin Crew in charge may inform the guests to stop using their PEDs.

c. Prior to landing: Guests must switch off all electronic devices like Laptops, transmitting PED’s including mobile phones prior to landing.

d. After landing: After landing, guests will be permitted to use mobile phones once the aircraft clears the active runway. However this may not be applicable incase the landing takes place in low visibility conditions.

e. The Cabin Crew in charge will clearly mention low visibility conditions during the pre-landing announcement.

Update on carriage of food items in the checked baggage, click here.

Carriage of Perishables

Food products, including perishable will be accepted only if it is wrapped in a sealed protective material and packed in a leak-proof container.

Import of rice into the US is not permitted because of the risk of it being contaminated by Khapra beetles.

Travel within India

Conditions of Contract for scheduled domestic flights within India:

The carriage is subject to Jet Airways Regulations relating to the Conditions of Non-International Carriage (Group and Baggage) framed in accordance with The Carriage by Air Act, 1972 and notification regarding application of the Carriage which is non- international. These regulations are known as Jet Airways Non- International Carriage (guest and baggage) Regulations 1992. The liability of the company for damage sustained in the event of death or wounding of a guest or any other bodily injury suffered by a guest or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 5 and the rules contained in the Third Schedule to Carriage by Air Act, 1972 with certain exceptions, adaptations, modifications etc. as mentioned in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time.

Excerpts from Regulations

• The Company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the guests or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the Company may constitute risks to the aircraft or to the persons on board.
• If at any stage it is found that the aircraft with the booked load or guests etc. will be over loaded the Company will have the right to decide which guest or articles shall be off-loaded and such decision shall be binding.

• Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.

• In the case of damage caused by delay as specified in rule in the carriage of persons, the liability of the carrier for each passenger is limited to Rs. 80,000 (Rupees eighty thousand only).
• In the carriage of baggage, the liability of the carrier in the case of destruction, loss, damage or delay shall be limited to Rs.20,000 (Rupees twenty thousand only) for each passenger unless the passenger has made, at the time when the checked baggage was handed over to the carrier, a special declaration of interest in delivery at destination and has paid a supplementary sum, if so required. In that case, the carrier shall be liable to pay a sum not exceeding the declared sum, unless it proves that the sum is greater than the passenger’s actual interest in delivery at destination. The Carrier assumes no liability for fragile or perishable articles.
• In the carriage of cargo , the liability of the carrier in the case of destruction, loss, damage or delay shall be limited to sum of Rs.350( Rupees Three Hundred and Fifty only) per kilogram, unless the consignor has made , at the time when the package was handed over to the carrier , a special declaration of interest in delivery at destination and has paid a supplementary sum, if so required . In that case, the carrier shall be liable to pay a sum not exceeding the declared sum, unless it proves that the sum is greater than the consignor’s actual interest in delivery at destination.
• Rule 17
  • 1. The carrier shall be liable for damages sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking.
  • 2. The carrier shall be liable for damages sustained in case of destruction or loss of , or of damage to checked baggage upon condition only that the event which caused destruction, loss or damage took place on board the aircraft or during any period within which the checked baggage was in the charge of the carrier. However, the carrier shall not be liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the baggage. In the case of unchecked baggage, including personal items, the carrier is liable if the damage has resulted from its fault or that of its servants or agents.
  • 3. If the carrier admits the loss of checked baggage, or if the checked baggage has not arrived at the expiration of twenty –one days after the date on which it ought to have arrived, the passenger shall be entitled to enforce against the carrier the rights which flow from the contract of carriage.
• For damages arising sub-rule (1) of rule 17 not exceeding Rs.2,000,000 (Rupees Twenty Lakhs) for each passenger. Such aforementioned limit of compensation may very depending upon amendment in the relevant Act or the Rules made thereunder.
• The ticket issued by the Company shall be subject to rules of cancellation made by the Company for the time being in force, which may be seen at any office of the Company on request.