General Information
While compiling this information, Jet Airways has
endeavored to ensure that all information is correct. However, no
guarantee or representation is made to the accuracy or completeness of
the information contained here. This information is subject to changes by
Jet Airways without notice.
Class of Service
Jet Airways offers three classes of service:
Note: Guests travelling in First and Première can pre-
reserve their choice of seats at the time of reservation.
Première is available on most of our Boeing
flights. However we do not offer this class on ATR aircraft.
Première class is available on our Airbus and Boeing 777
aircraft.
Non-Smoking Flights
The Government of India prohibits smoking on all Jet
Airways flights. As a separate precautionary measure, all toilets are
fitted with smoke detectors.
Reservation
We suggest that you make your reservations as far in
advance as possible through any Jet Airways office or approved Travel
Agent. You can also book pay and purchase your eTicket using our online
booking facility. The Jet Airways reservation system incorporates
sophisticated, state-of-the-art technology. Since inception, the Jet
Airways network has been fully computerised and we were the first to
fully automate our reservation system. Jet Airways was also the first
domestic carrier to be co-hosted on SABRE, the most sophisticated and
largest reservation system in the world. We kindly request you to supply
a contact number during reservation for each city in your itinerary. This
will enable us to inform you of any irregularity with a flight on which
you are booked.
Reservation Requirements
- Reservations are not confirmed until recorded as accepted by Carrier
or its authorised Agent
- As provided in carrier's Regulations, certain fares may have
conditions, which limit or exclude the guest's right to change or cancel
reservations
Additional Seat
Jet Airways requires guest to purchase an additional
seat or upgrade if they do not meet one of the following criteria. (Extra
Seat policies & procedures will apply)
- Unable to fit into a single seat in the ticketed cabin and/or
- Unable to properly buckle the seatbelt using a single seatbelt
extender (available upon request from a flight attendant) and/or
- Unable to lower both armrests without encroaching upon the adjacent
seating space or another passenger
- At Check -in, if guests report at the check-in counter without
reserving an additional seat:
- The guest will be asked to purchase an additional seat. The fare for
the second seat will be the same as the original seat
- If seats are not available in the same cabin, a seat in a higher
cabin that may provide more space will be offered, subject to
availability. Fare difference will apply
- If the flight is full, guests will be asked to purchase two adjacent
seats on a different flight with applicable fare. Reissue penalty will
not apply in this case
Ticketing / Fares and Time Limit
All basic fares for domestic and international routes
are quoted before taxes, Airline Fuel Charges, and fees. In addition to
the basic fare, we are required by the Government to charge and collect
group Service Fee (WO) as applicable in case of both INR and USD fares
for domestic and international sectors. This is applicable for each
flight coupon. Besides, an insurance and fuel Airline Fuel Charge (YQ) is
also levied in case of international sectors, applicable per flight
coupon. These two levies (WO and YQ) are collected along with the basic
fare at the time of issuance of the ticket.
Please note that fares are subject to change without
notice. If you have purchased a ticket and subsequently the fares have
increased then you will not be required to pay the difference unless you
decide to change your travel dates which requires reissuance of the
ticket. In such cases the same ticket will be repriced at the applicable
fare at the time of making changes.
Please do note the following:
- Please check your ticket after it is issued, for its
correctness.
- Please also read the terms and conditions of carriage printed on the
ticket jacket
Unless otherwise specified, the period of validity of
domestic and international tickets issued at normal one way, round or
circle trip fares shall be one year from date of commencement of travel,
or if the first flight coupon is open dated and or / unused, from the
date of issue thereof. You can change your travel itinerary after you
have purchased your ticket through our offices or through an authorized
travel agent. In case you do, please get your ticket appropriately
stickered or revalidated at any of our offices, airport ticket counters,
or by an authorized travel agency. Please do note the following with
regard to the cancellation, and revalidation of tickets, purchased under
Normal fares.
Name change
- A change to name is not permitted in Jet Airways. You would need to cancel your ticket and book a new ticket with the correct guest(s) name. Cancellation charges,
if any, will be applicable accordingly.
For sectors within India:
- Any change to a confirmed ticket issued on INR fare - including
cancellation, postponement, change of itinerary - must be done at least
one hour before a flight. When a ticket is reissued from a higher to a
lower fare, a re-issuance charge is levied, irrespective of whether there
is any change in sector/class of travel
- Subject to the ticketing time limit, if the same is not met, a 25%
cancellation charge on the basic fare will be applicable. This holds true
for a published full-fare ticket. For special fares, please check the
applicable cancellation charges. A documentation charge is levied when a
confirmed ticket is processed for refund
- Refunds will be processed subject to refund penalties as per fare
rules and will be paid as per the original currency of payment, country
of payment and form of payment. Refunds are subject to refund penalties
as per the Fare Rules. We will refund the value of tickets purchased by
you from our offices or airport ticketing counters directly to you:
- If the ticket has been paid for in cash, we will refund the amount in
cash; and
- If the ticket has been paid for by credit card, the proceeds will be
credited to the respective credit cards
- If the ticket has been paid for by debit card, the proceeds will be
directly credited to the respective bank account
- Tickets issued outside India will be refunded in the country where
the ticket has been purchased
- In case you are holding an eTicket and wish to cancel, postpone or
change your itinerary, you are required to report to our ticketing
counters for the same. Guests can enjoy the facility of cancelling or
changing their e-tickets online, through the Manage Booking facility
- Please note that certain fares may have conditions which limit or
exclude your right to get a refund. For complete details, please refer to
the terms and conditions of that special fare or contact your nearest Jet
Airways ticketing office or 24 hours reservation centre or your travel
agent
For international sectors:
Tickets for international travel are subject to
cancellation charges These are specific for a particular sector. Related
details are available at our offices, airport ticket counters, on our
website whilst booking online and from our authorised travel agents.
For travel to and from the United
States of America
In accordance with the United States Department of
Transportation (DOT) regulations we have compiled the below set of links
to assist you with the most relevant and updated information when you
travel to and from USA.
Ticket / Coupon Sequence and Use
The fare you have paid is based on the journey shown on your e-ticket receipt from the place of departure to the final destination via agreed
stopovers. The fare you have paid is based upon our Tariff, and forms an integral part of our contractual agreement with you. The fare is only valid if all the flights
are fully flown in the booked sequence.
If you want to change all or part of your journey, you will need to contact Jet Airways or your travel agent (whoever you booked your ticket with),
or visit Manage Booking on jetairways.com. If your fare type allows the kind of changes you need, we will recalculate the new fare for your proposed change.
Flight coupons must be used in sequence from the place of departure indicated on the Ticket. Therefore with immediate effect out of sequence coupons
will not be honored for travel and refund. This applies to all domestic and international journeys.
Refund Policy for travel within India and International travel
Validity of refund is up to expiry of 13 months from the date of issue of the ticket. The refund amount will be remitted to the person named in the ticket or to the person who originally paid for the ticket. Jet Airways reserves the right/prerogative to refuse such refund if it is claimed by any person other than the ones specified herein. Jet Airways also reserve the right/prerogative to refuse any refund beyond expiry of 13 months from the date of issue of the ticket.
Jet Airways shall retain a Cancellation Fee not exceeding the amount paid for basic fare plus fuel surcharge as per terms and conditions agreed at the time of making the reservation, in accordance to DGCA CAR Section 3 Series M, Part II.
No-show Policy:
For guests who are not part of the JetPrivilege program:
From Aug 8, 2018, a guest will be treated as a no-show under the following conditions:
- If the guest fails to arrive for the flight booked
- If the guest makes any amendment or cancels his/her reservation resulting in tickets being reissued, refunded or voided:
- On flights within India: Within 2 hours of the flight’s scheduled departure time
- On International flights: Within 5 hours of the flight’s scheduled departure time
For JetPrivilege members
From Nov 20, 2018, JetPrivilege members who have purchase flight tickets will be treated as a no-show under the following conditions:
- If the guest in question fails to arrive for the flight booked
- If the guest makes any amendment or cancels his/her reservation in any way:
- On flights within India: within 2 hours of scheduled departure time
- On international flights: within 5 hours of scheduled departure time
Please note: Members with award flight bookings made through JetPrivilege Miles redemption will continue to be treated as a no-show only in cases where the member fails to arrive before closure of check-in counter.
In case of a guest no-show, all connecting and/or return flight bookings on Jet Airways operated flights for international journeys will be cancelled.
For domestic travel, there will not be any cancellation of connecting and/or return flights for guests booked on flights within India.
Please get in touch with us for more information on no-show charges and penalties.
Tickets issued on jetairways.com:
- Bookings made on jetairways.com can be cancelled and refunded either
on Manage Booking or by sending an email request of the same to info@jetairways.com
- The cancel and refund feature is available for all valid bookings
upto 1 hour prior to flight departure for Domestic flights and 3 hours
prior to flight departure for International flights.
- The cancellation feature is unavailable for bookings, whose status is
either checked-in, used or refunded.
- Once the refund request is generated, the same will be processed
within 07 working days.
- Should there be any cancellation / refund fees, the system will
deduct the relevant amount and the balance will be refunded to the same
form of payment used to purchase the original itinerary.
- Refund amount for tickets purchased online on jetairways.com and
reissued at a Jet Airways ticketing office shall be returned to the guest
at the Jet Airways ticketing office only. Refund request for such tickets
will not be processed online or at the Call Centre.
- For any further information or assistance, please write to us at info@jetairways.com.
Online upgrade
- Upgrade will be permitted for ticketed bookings only subject to the fare plan (Fare Choices) selected by the guest
- Applicable for flights operated by Jet Airways
- Applicable for Revenue tickets (589 stock) only.
- Upgrade will be on a first come first serve basis.
- Free Baggage Allowance:
- The free baggage allowance on the reissued ticket will be as per the
original class/cabin and not as per the upgraded class/cabin.
- JetPrivilege members are entitled for additional free baggage
allowance as applicable to their respective JetPrivilege
tier and fare plan (Fare Choices) selected
- JPMiles / Lounge Access:
- Only JetPrivilege members will be entitled to Lounge access as
applicable to the respective JetPrivilege tier and fare plan (Fare Choices) selected.
- JetPrivilege members will earn JPMiles as per the original revenue
class of booking and not as per the upgraded class/cabin flown.
- No lounge access or JPMiles earning for non JetPrivilege members
through this upgrade.
- The Online Upgrade fee is Non – Refundable. However, the
original ticket is refundable based on the terms and conditions of the
fare.
Rerouting / Refund / Waiver in case of death:
The following procedures will apply when a passenger
dies or is prevented from initiating or continuing or terminating travel
by reason of death in the immediate family.
Immediate family: Shall be limited to
spouse, children, parents and siblings.
Death Certificate: Means a death
certificate or copy thereof duly executed by the competent authorities,
i.e., those designated to issue death certificates by the applicable laws
of the country concerned, in the country in which death occurred. The
death certificate or copy thereof shall remain on the member’s
files for a period of not less than two years.
Before commencement of travel: In
case of death of a passenger or death in the immediate family before
commencement of travel, refund / date change will be permitted without
any additional charges / penalties.
After commencement of travel:
Death of a passenger:
- In case of death of a passenger refund may be arranged.
- Accompanying passengers may terminate travel or interrupt travel
until completion of formalities and religious customs, if any, but in no
event later than forty-five (45) days after the travel is interrupted.
The ticket of returning passengers will be endorsed “Return Account
Death (name)” and such endorsement shall be authenticated by
validation or other official stamp. Refund may be arranged.
- In case the passenger and/or family members traveling with the
passenger are holding restricted fare tickets the terms and conditions of
such restricted fare may be waived. This applies only to passengers that
have already purchased tickets and have intent to travel. Passengers
wishing to attend a religious ceremony who have not yet purchased a
ticket must purchase the tickets and comply with any restrictions
applicable to the new fare.
- A death certificate must be presented to 9W either at the place and
time of reticketing, or in the country where death occurred. In the
latter case details shall be transmitted to the reticketing office before
reticketing.
Should a death certificate not be available at the
time of rerouting, a new ticket shall be issued at the normal OW
applicable to the journey to be undertaken. Upon the later presentation
of the certificate, refund may be arranged.
Death in the immediate family: A
group fare passenger or an individual passenger traveling at a fare with
re-routing/change of reservation restrictions may return to the place of
origin shown in this ticket, without stopovers en route, at the same fare
on the next available flight, or if death occurred at the point at which
travel is interrupted immediately after completion of formalities and
religious customs, if any, but in no event later than forty-five (45)
days after the travel is interrupted. The ticket will be endorsed
“Return Account Death (name)” and such endorsement shall be
authenticated by validation or other official stamp. Refund may be
arranged.
Group Travel: In the event a
passenger(s) is discontinuing travel with the group in accordance with
the above, this shall not affect the entitlement to travel at the group
fare of the remaining passengers in the group.
Waiver due to illness: No waiver.
Refund incase of waiver due to death will be the
½ RT fare irrespective of the fare conditions and balance amount
will be refunded.
Death Certificate not available:
Where a death certificate is not available and a passenger is holding a
restricted fare for which changes would not be allowed under normal
circumstances, if the carrier is unable to verify that the conditions of
the fare can be waived then a one way ticket may be sold. When the death
certificate becomes available, the one way ticket purchase may be
refunded retroactively upon submission of the original coupon(s). The
passenger must send Jet Airways all required details and ticket jacket of
the new ticket to be attached.
The below terms and conditions apply to Jet Airways
flights
Please make sure you familiarize yourself with the
following points:
- Limitation of Liability and Disclaimer of
Warranties: The information published on this website may be
incomplete or include inaccuracies or typographical error. Jet Airways
(India) Ltd does not represent or warrant that access to the Website will
be uninterrupted or that there will be no failures, errors or omissions
or loss of transmitted information, or that no viruses will be
transmitted on this Website.
Jet Airways (India)Ltd makes no representations about the suitability of
the information, products, and services contained on this Website for any
purpose. All such information, products, and services are provided "as
is" without warranty ofany kind. Jet Airways (India)Ltd hereby disclaims
all warranties and conditions with regard to the information, products,
and services, (other than carriage by air), including all implied
warranties and conditions of merchantability, fitness for a particular
purpose, title and non-infringement.
IN NO EVENT SHALL JET AIRWAYS (INDIA)LTD BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR
IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR WITH THE DELAY OR
INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, PRODUCTS, AND
SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE
USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT OR STRICT LIABILITY OR
OTHERWISE.
ANY CARRIAGE BY AIR USING A TICKET OBTAINED USING THIS WEBSITE SHALL BE
SUBJECT TO THE CONDITIONS OF CARRIAGE AS PROVIDED IN THE CARRIAGE BY AIR
ACT 1971, APPLICABLE FOR BOTH NON-INTERNATIONAL AND INTERNATIONAL
CARRIAGE.
THE ABOVE EXCLUSIONS AND LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED
BY LAW.
- Online Bookings: The Jet Airways online booking
system is currently available for flights operated and marketed by Jet
Airways. You will use the Jet Airways online booking facility to make
only LEGITIMATE reservations.
You can book online for up to 7
guests per booking. The bookings can be made in Première or
Economy Class on Jet Airways flights only subject to applicable fare
conditions and seat vacancies in that fare group and seats being
available in totality. Fares are not guaranteed until ticketed.
Bookings within 1 hour of departure for domestic flights and 2:05 hours for International flights cannot be made through our website.
Please contact the nearest Jet Airways office for any
assistance.
Electronic tickets will be issued for all bookings made on our website
and the mode of payment will be through credit / debitcard. Fares are not
guaranteed until ticketed.Electronic Ticket is Jet Airways' ticketless
travel service. An electronic image of your ticket is stored in Jet
Airways' reservation system. The itinerary receipt is your confirmation
of travel.
Once purchased online the system will generate an Electronic Ticket and a
printable itinerary receipt will be displayed. You will need to print
this itinerary receipt and use it for your access to the airport and
check-in. To enter the airport and for check-in, you must present the
itinerary receipt along with a valid photo identification (Official
Government issued photo identification / driving license / election photo
identification / Passport [for international guests] / photo credit
card). Guests travelling with infants are requested to carry a valid document as proof indicating the infant's age.
You are responsible to read all "notes and rules" mentioned on each web
page displayed while booking on our website. Jet Airways will consider as
accepted these notes and rules if you complete your booking process.
You are responsible for the correctness of the age of children booked by
you online. A child is one who has reached his/her second birthday but
not yet reached his/her twelfth birthday on the date of commencement of
journey.
User in his own interest is requested to confirm this information from
the nearest Jet Airways office in case of any doubts.
Once an online booking is made, the guests are requested to confirm the
time, and date of departure. Jet Airways assumes no responsibility
whatsoever on account of delay or cancellation of flight for any reason
whatsoever including change in flight schedule.
You are transacting on a website where the merchant is based out of
India, your issuer may charge an "International Transaction Fee" if you
transact via a non Indian card.
- Modifications and Refunds: Once purchased online,
guests can make use of the Manage Booking facility through which they can
cancel & refund their e-tickets, online.
Please contact any Jet Airways Reservation office or the contact center
to make changes or cancel your reservation if not booked online.
The refund of a ticket issued by a Travel Agent must be processed through
the issuing Travel Agent only.
- Credit Card: Payment of online booking is accepted by Credit Card. All major credit cards will be accepted.
The Credit Card used to purchase the tickets may have to be produced at the time of check-in. If the holder of the Credit Card is not the guest, then the guest may have to possess the following:
a) A photocopy of both sides of the Credit Card, which will have to be self-attested by the credit card holder, authorising the use of the Credit Card for the purchase of the ticket. For security reasons, please strike out the Credit Valid Verification (CVV) number on the copy of your credit card.
b) This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.
If the guest fails to comply with these conditions, Jet Airways
reserves the right to deny the guest(s) from boarding.
In case the credit card used to transact online is
issued in a country other than the country of Booking there may be bank
charges applicable.
Payment made using American Express Card will be converted to Indian Rupees at time of settlement. However, you will be billed in your local
currency. Hence, it is possible that the billed amount on your card statement may be more than the fare shown on the ticket.
Jet Airways (India) Ltd. is not responsible for any
charges that may be levied by the Card Issuing Bank.
- Debit Cards: Payment of online booking is also
accepted by Debit Card. Jet Airways accepts Debit Cards, issued by the
following Banks in India:
- Andhra Bank
- Axis Bank
- Barclays Bank PLC
- Canara Bank
- City Union Bank
- Corporation Bank
|
- Deutsche Bank
- GE Money Financial Services Ltd
- HDFC Bank
- ICICI Bank
- Indian Overseas Bank
- Karur Vysya Bank
|
- Kotak Bank - Virtual Card
- Standard Chartered Bank
- State Bank of India
- Syndicate Bank
- The Federal Bank Ltd
- Union Bank of India
|
The Debit Card facility is also valid for transacting
on other country sites.
The Debit Card payment is subject to authorization
from the Card Issuing bank.
The Debit Card used to purchase the tickets will have
to be produced at the time of check-in. If the holder of the Debit Card
is not the guest, then the guest should possess the following:
a) A photocopy of both sides of the Debit Card, which will have to be
self-attested by the Debit card holder, authorising the use of the Debit
Card for the purchase of the ticket. For security reasons, please strike
out the CreditValid Verification (CVV) number on the copy of your Debit
card.
b) This photocopy should also contain the name of the guest, the date of
journey & the sector on which the journey is made.
The above document MUST be produced at the time of
check-in. If the guest fails to comply with these conditions, Jet Airways
reserves the right to deny the guest(s) from boarding.
- Net Banking, Cash Cards / RuPay: If you have an
account with any of the mentioned banks under the Net banking / cash card
option(s) on the booking engine, then you can pay for your eticket(s)
securely through the respective bank's Internet banking option and the
amount will be automatically debited from your account.
Incase of cancellation / refunds and reissues, please see below:
a) Cancellation / refund before flight departure – Please use the
Manage My Booking facility by clicking here
b) Cancellation / refund after flight departure - Please visit the nearest Jet Airways counter
c) Changes / reissues before and after flight departure - Please visit
the nearest Jet Airways counter
“jetairways.com” is not liable for any payment authorization,
as the payment gateway is responsible only to hand over the information
in an encrypted / secure format to the respective bank for authorizing
the transaction. Any issue with payment authorization will need to be
taken up with your respective bank.
This facility is valid for
all bookings made in Indian Rupees (INR) currency only
- Personal Profile and Registration: Currently guest
can book on our website without registering or without creating any login
ID. However at a later date all guests booking on our website will have
to register online on our website and, a user ID will be allotted to you,
which can be used in all future transactions. Your personal profile such
as email address, home and business address, phone and fax numbers as
well as your special requirements will be stored. We recommend that you
fill in your personal preferences. This will help us in providing you
with our optimum service and save your time for future inquiries and
bookings. Your user ID and password are confidential and should not be
revealed to any person to prevent its misuse.
All information shall
be provided at the option of the guest and Jet Airways bears no liability
towards the same.
- Age and Responsibility: You represent that you are
of sufficient legal age to use this service, and you possess the legal
right and ability to create binding obligations for any liability you may
incur as a result of the use of this service. You understand that you are
financially responsible for all uses of this service by you and those
using your login information. You will supervise all usage of the booking
facility under your name or account. You warrant that all information
supplied by you and members of your household in using the booking
facility are true and accurate.
- Documentation and health requirements: The
responsibility to ensure the correctness of all documentation including
valid Indian resident permit, passport & visa (if required) rests
solely with you. Jet Airways will not be responsible for any damages
arising out of incomplete or improper documentation on your part.
- Airport taxes, surcharges, and fees: All knowntaxes,
surcharges, and fees at the time of ticketing will be collected on your
ticket. Some airports will levy an airport departure taxes, surcharges,
and fees, which is payable by guests at the airport locally. Information
on these charges is not given through our quoted fares.
- Conditions of contract: The carriage of guests and
their baggage by air will be subject to the Conditions or Carriage of the
carrier concerned. Please read 'Jet Airways (India) Ltd' General Terms & Conditions and Conditions of contract
for guests & Baggage handling.
- Modification of Terms: Jet Airways (India)Ltd
reserves the right to change these terms and conditions at any time
without notice or liability. You are responsible for regularly reviewing
these terms and conditions. Continued use of Jet Airways online booking
system following any such changes shall constitute your acceptance of
such changes.
- Restrictions on Use: Jet Airways and its licensors
retain all rights (including copyright and patent rights) with respect to
all software and underlying information and material available through
the Jet Airways Online booking facility. You must not download or
otherwise export or re-export any software or underlying information or
material available through the Jet Airways Online booking facility except
with the written permission of Jet Airways (India)Ltd and in full
compliance with all Indian and other applicable laws and regulations. In
particular, but without limitation, you must not download or otherwise
export or re-export any software or underlying information or material
available through the Jet Airways Online booking facility unless such
downloading occurs in the course of using the Jet Airways Online booking
facility in accordance with the written instructions of Jet Airways
(India)Ltd.
- No Unlawful or Prohibited use: You will not use this
Website for any purpose that is unlawful or prohibited by these
Conditions of Use. You will not use the Jet Airways online booking
facility to make any speculative, false or fraudulent reservation.
You must not:
- resell the service of the Jet Airways Online booking facility;
or
- use the Jet Airways Online booking facility for any activity which
breaches any law; or
- use the Jet Airways Online booking facility in a way which interferes
with its availability for other users; or
- use other means to transact or obtain information if you are unable
to use the Jet Airways Online booking facility.
- No Representation: Jet Airways (India) Ltd does not
warrant or represent that your access to the Jet Airways Online booking
facility will be uninterrupted or error-free or that any information,
data, content, software or other material accessible through the Jet
Airways Online booking facility will be free of bugs, viruses, worms,
Trojan horses or other harmful components.
Note: guests holding open tickets (issued across Jet
Airways counters/travel agent) should contact nearest Jet Airways
office/travel agentfor endorsing the tickets for travel.guests cannot
make bookings on our website to use their existing open tickets.
Please note: For Guests travelling from United Kingdom
to any destination that transits onwards through any Indian Gateway,
Carriage of any liquid above 100 mls is not permitted. This includes any
duty free items purchased on board or at any of the airport(s) due to
security reasons
Optional Payment Charge (OPC)
Effective Jun 7, 2017, the Optional Payment Charge applicable at ticketing counters within India, has been revised as below. This charge is applicable on the total fare of the ticket. However guests booking tickets at Jet Airways ticketing offices and using their debit card as mode of payment, shall be exempted from the Optional Payment Charge. For more information, please click here.
Convenience Fee
Effective May 23, 2017, the Convenience Fee applicable for ticketing on jetairways.com (India site), Jet Airways Mobile App, the IVR and the Optional Payment Charge applicable at ticketing counters within India, has been revised to INR 225 for travel within India and INR 350 for international travel. This charge is applicable per sector, per guest. However guests booking tickets at Jet Airways ticketing offices and using their debit card as mode of payment, shall be exempted from the Optional Payment Charge.
This non-refundable fee is applicable for both Domestic and International journeys. For more information, please click here.
- eTicket Reprint Charge:Effective August 16, 2013,
guests travelling on Jet Airways flights will be charged a revised fee of
INR 50 for requesting a reprint of their eTicket itinerary at the airport
or city offices.
This charge will be applicable to all guests
(except JetPrivilege Platinum members and Première guests) only
for reprint / duplicate copy of the existing booking.
Any additional
changes to the booking will be charged as per the fare rules
applicable.
Baggage information for journey(s) to / from
United States of America (USA):
For journeys(s) to / from USA, Jet Airways will honour
the baggage policy of the first marketing airline irrespective of the
ticket issue date / validating airline.
Example:
Route: Ahmedabad – Mumbai –
Chicago
Sector | Carrier |
Sector Ahmedabad – Mumbai |
Jet Airways |
Sector Mumbai – Chicago |
Lufthansa |
For the above journey(s), Jet Airways is the first marketing airline and
hence Jet Airways' baggage policies will apply.
Route: Dallas – New York
– Brussels – Mumbai
Sector | Carrier |
Sector Dallas – New York |
American
Airlines |
Sector New York – Brussels |
Jet Airways |
Sector Brussels – Mumbai |
Jet Airways |
For the above journey(s), American Airlines is the first marketing
airline and hence American Airlines' baggage policies will apply.
Route: Ahmedabad – Mumbai
– Hong Kong - Chicago – London - Mumbai
Sector | Carrier |
Sector Ahmedabad – Mumbai |
United Airlines codeshare
flight |
Sector Mumbai – Hong Kong |
United Airlines codeshare
flight |
Sector Hong Kong - Chicago |
United
Airlines |
Sector Chicago – London |
United
Airlines |
Sector London - Mumbai |
Jet Airways |
For the above journey(s), United Airlines is the first marketing airline,
and hence United Airlines' baggage policies will apply.
Note: If separate tickets are issued
for routes within India with international connections, the baggage
allowance shown on the domestic ticket will apply to routes within India
on Jet Airways flights.
For further details, please click the below links.
Ticketing Transaction Fee for Canada
Please note that with immediate effect, a Transaction
Fee of CAD 25 at Canada ticketing offices will be charged per ticket
(irrespective of Point of sale), per passenger, per transaction.
- Transaction fee will apply for all tickets handled by Jet Airways
ticketing offices located in Canada and Contact Centre handling Canadian
Operations.
- Transaction fee will also be applicable to JetPrivilege Redemption
Tickets and AD (Agency Discount) Tickets.
- Ticketing Transaction fee will be Non refundable.
- Ticketing Transaction fee will be also applicable for reissue of
tickets originally issued on the website, if the reissue is processed by
any Jet Airways Ticketing Offices or the Contact Centre .
- Transaction fee will also be applicable for NOGO VCR re-issued at Jet
Airways ticketing offices and Contact Centre.
Note: Existing Paper ticket fee USD
50 ex US and CAD 50 ex Canada remains unchanged (Exception – Infant
tickets)
Transaction Fee is exempted for below –
- Group tickets issued at Jet Airways ticketing counters.
- JetPrivilege Redemption tickets.
- Involuntary changes e.g. schedule change & flight
disruptions.
- Infant tickets.
- All ID/AD tickets.
- NOGO status VCR coupons issued originally by travel agents are
exempted until agents get the control to reissue. (Transaction fee
applies to NOGO status VCR coupons issued originally at Jet Airways
ticketing offices & Contact center.)
Cancellation / Refund / Reissuance of ticket
Guests are requested to contact the carrier for more information on the policy.
Concessional Fares
A 50% concession on the basic adult fare in Economy on all sectors within India operated by us is offered to Armed Forces personnel. However, limited numbers of seats are allocated on each flight for the carriage of such traffic. In addition, certain conditions apply and formalities are required to be
fulfilled in each case, and these and related details are available at our offices, airport ticket counters and from our authorized travel agents. All taxes, Airline Fuel Charges, and fees, however, are applicable as per normal (non-discounted) Adult fares.
From time to time we offer special fares and packages - detailed terms and conditions of which are available at our offices, airport ticket counters, with our travel agents and on our website.
Infant fare for travel within India
Infant tickets purchased within India: Infant tickets can be purchased at a flat rate of INR 1280 per sector, plus taxes as applicable, irrespective of any destination or class of travel within
India.
Infant fare for travel on international routes
Infant tickets purchased within India or overseas will be charged at 20% of the adult basic fare for travel in First Class and Première and 10% of the basic fare (based on the fare type) for
travel in Economy. Applicable taxes, Airline Fuel Charges, and fees will be charged in addition to this fare.
Please note:
- No seat will be allocated for an infant traveling with us
- Infants below 7 days old are not permitted travel (both domestic and
international). However, in an exigency, wherein life saving treatment is
mandatory for the infant, the mother may be permitted to fly with the new
born, provided the new born is certified fit to fly, by the concerned
paediatrician and is accompanied by at least a MBBS doctor
Army Fares
- This offer will be on Jet Airways India website (INR) fares.
- Defense Personal can avail of this only if they select the check box
and will read as “Indian Armed Forces” on the booking
block.
- Booking opened to Adult, Child and infant.
- Guest will need to enter the Defense ID this will be a mandatory
field for Child and Adult guests.
- This unique Defense ID will be verified at the Airports.
- Black out and flight restrictions as part of fare rules.
- JPMiles are permitted.
- Cancellation charges as per normal.
Personal Data
The guest recognises that personal data as given to Carrier for the purpose of making a reservation for carriage and for obtaining ancillary services. For these purposes the guest authorises Carrier to retain such data and to transmit these to its own offices, other carriers or the providers of such services, in whatever country they may be located. For more information, please refer to our Privacy and Security Policy.
Check-in Time
For flights within India: Check-in
usually starts 120 minutes before departure.
Check-in counters are closed 45 minutes prior to
departure.
Guests are requested to report 120 minutes prior to
departure time at Srinagar, Jammu & Leh airports for check-in due to
extra security measures.
Please note that guests travelling on
flights originating from Jammu, Srinagar and Leh stations will not be
allowed to carry any hand baggage
For International flights: Check-in
usually starts 3 hours prior to departure, and Check-in counters will be
closed 60 minutes before departure time for all classes of guests.
Certain formalities are required to be completed by the guest at the
airport before and after being accepted by the airline for travel. To
complete these formalities and the check-in process, guests are required
to arrive at the airport sufficiently before the departure time of the
flight.
Guests are requested to report 120 minutes prior to
departure time at Srinagar, Jammu & Leh airports for check-in due to
extra security measures.
Please note that guests travelling on flights
originating from Jammu, Srinagar and Leh stations will not be allowed to
carry any hand baggage.
Free Baggage Allowance:
Click
here to view Free Baggage Allowance details.
Please note:
- The baggage allowances are carrier regulated and might differ between
carriers
- The free baggage allowance as mentioned above is applicable only on
sectors operated by Jet Airways. Any baggage over the free checked
allowance will be charged as excess baggage
- Please check the baggage allowance for all Special Fares
- All charges/fees/penalties given in USD will be collected in equivalent local currencies only
Baggage in excess of these allowances will only be
carried subject to space and weight availability on the aircraft. Excess
baggage will be subject to charges at the published tariffs.
Please note that where your journey connects with
another airline, excess baggage charges of that airline may also
apply.
For Guests travelling from United Kingdom to any
destination that transits onwards through any Indian Gateway, Carriage of
any liquid above 100 mls is not permitted. This includes any duty free
items purchased on board or at any of the airport(s) due to security
reasons.
Below are the cabin and checked Baggage
dimensions.
Cabin Baggage Dimensions |
Checked Baggage Dimensions |
Boeing / Airbus |
ATR |
Boeing / Airbus & ATR |
Cabin Baggage Dimensions (Boeing / Airbus)

0.55 mtr x 0.35 mtr x 0.25 mtr
(55 cms x 35 cms x 25 cms)
totaling not more than 1.15 liner metre (115 linear cms)
|
Cabin Baggage Dimensions (ATR)

0.50 mtr x 0.45 mtr x 0.20 mtr
(50 cms x 45 cms x 20 cms) totaling not more than 1.15 liner metre (115 linear cms)
|
Checked Baggage Dimensions (Boeing / Airbus & ATR)
(H + W + L) should not exceed 1.58 metre (158 cms or 62 inches)
|
Guests travelling on flights within India will now be
permitted access into the airport premises upon producing a printout or
soft copy of the eTicket on their smart phones, tablet PC's or laptops
accompanied with a valid photo identification. The image of the eTicket
produced at the entry point must be the same as provided by the issuing
airline. SMS or partial flight information will not be considered as
valid documentation for entry.
Articles
Articles, which may be carried free in addition to the
free baggage allowance (Subject To Security Regulations).

-
An overcoat wrap or blanket
- An umbrella or walking stick
- A lady's handbag, lady's pocketbook or lady's purse
- A reasonable amount of reading matter for the flight
- A small camera and / or a pair of binoculars
- Infant's carrying basket
- Infant food for consumption on the flight
- A fully collapsible invalid's wheelchair and / or a pair of crutches
and/or braces or other prosthetic device for the guest's use provided
that the guest is dependent upon them
- A Laptop
Security Regulations
According to security regulations, guests are
advised:
- Not to accept any packets from unknown persons
- Not to leave baggage unobserved at any time, especially within
airport area. Unattended baggage may be removed by Airport Security Staff
as object of suspicion
- To declare before baggage screening / check-in if carrying any arms
or explosive substance. Concealment is an offence under Aircraft Act and
Rules
- To carry only one hand baggage, the sum of the three dimensions (viz.
length, breadth and height) of which should not exceed 115 cm
- Battery cells / Dry cells carried in the hand baggage or in any
electrical/electronic items are liable to be removed and the airline
would not be in a position to hand-over the same at the destination.The
same may be carried in registered baggage
Prohibited Articles
Also carriage of dry cell batteries, knives, alcohol,
scissors, sharp instruments, tools, fire arms, ammunition, and their toy
replicas are prohibited in the guest cabin.
Certain states and destinations have their own prohibitions and requirements for certain items being
carried as baggage. Guest(s) are hereby informed that Bihar, Gujarat, Mizoram and Nagaland are dry states and hence carriage of alcohol/liquor to these destinations is
prohibited. Guest(s) are hereby requested not to carry any products as prohibited by the local laws not limited to the above. In case of any confiscation at the
airport, guest(s) will be solely responsible for the same.
Valuable Articles
Currency, precious metals, jewellery, negotiable
instruments, securities, personal identification documents & other
items of value, are best carried with the passengers in the cabin.
Notice of Limitation of Liability:
In respect of domestic carriage of baggage ( checked
baggage or un checked baggage) the carrier’s liability is limited
as per the provisions of the Carriage by Air Act,1972 as amended by the
notification dated January 17, 2014 issued by the Ministry of Civil
Aviation, Government of India.
In respect of international carriage of baggage (
checked baggage or un checked baggage) the carrier’s liability is
limited as per the provisions of the Carriage by Air Act,1972 as amended
by Carriage by Air (Amendment Act, 2009) read with the provisions of the
Conventions i.e. Warsaw Convention 1929 or Montreal Convetion,1999 ( as
may be applicable).
In both the cases mentioned above, where the passenger
has made at the time of check in, a special declaration of interest in
respect of the baggage and has paid a supplementary sum, the carrier
shall be liable to pay a sum not exceeding the declared sum, unless it
proves that the sum is greater than the passenger’s actual interest
in delivery at destination.
Restricted Articles
Medicines and toiletries in limited quantities which
are necessary or appropriate for the guest during the journey, such as
hair sprays, perfumes and medicines containing alcohol may be carried.
Many of these listed articles can be carried as air cargo provided they
are packed in accordance with cargo regulations.
The following items may be carried:
Dry ice in
quantities not exceeding 2.5 kilograms (5.5 pounds) per guest, used to
pack perishables, as carry-on baggage only.
Alcoholic Beverages.
With approval of the carrier(s), small oxygen cylinders for medical use
and small carbon dioxide gas cylinders worn by guest for the operation of
mechanical limbs.
The above terms are only illustrative and not
exhaustive and for further information you may contact Jet Airways
office.

Dangerous Articles In Baggage
For safety reasons, dangerous articles, such as those listed below, must
not be carried in guest's baggage.
Compressed gasses deeply
refrigerated, flammable non-flammable and poisonous) such as butane
oxygen, liquid nitrogen, aqualung cylinders and compressed gas
cylinders.
Corrosives such as acids, alkalis,
mercury and wet cell batteries and apparatus containing mercury.
Explosives, ammunitions, fireworks
and flares, ammunition including blank cartridges handguns, fire works,
pistol caps.
Flammable liquids and solids such as
lighter refills, alcohol, lighter fuel, matches, paints, thinners, fire-
lighters, lighters that need inverting before ignition, matches
Radioactive material, Briefcases and attache
case with installed alarm devices.
Oxidising materials such as bleaching
powder and peroxides.
Poisons and infectious substances
such as insecticides, weed-killers and live virus materials.
Other dangerous articles such as
magnetised materials, offensive or irritating materials.
Usage of Mobile phones: As per the
latest amendment to the Civil Aviation Requirement, Section 5, Series X,
Part I issued by DGCA, guests onboard all flights are required to follow
the prescribed guidelines for the use of mobile phones and Transmitting
PED's (Personal Electronic Devices) on ‘Flight Mode’.
a. Prior to departure: Guests will be permitted to use
their mobile phones while the aircraft doors are open, unless advised by
the Captain. (i.e. during aircraft refueling, aircraft Radio Telephony
communication; and pre-flight functions like entries in the FMS and GPS
navigation system). Guests will be required to switch off their Mobile
phones and other portable electronic devices once the aircraft doors are
closed. Flight Mode will not be permitted.
b. In-flight: Guests will be permitted to use Mobile
phones and Transmitting PED’s on Flight / Airplane mode only after
the seat belt sign has been switched off. In case of any
interference and for safety reasons, the Cabin Crew in charge may inform
the guests to stop using their PEDs.
c. Prior to landing: Guests must switch off all
electronic devices like Laptops, transmitting PED’s including
mobile phones prior to landing.
d. After landing: After landing, guests will be
permitted to use mobile phones once the aircraft clears the active
runway. However this may not be applicable incase the landing takes place
in low visibility conditions.
e. The Cabin Crew in charge will clearly mention low
visibility conditions during the pre-landing announcement.
Update on carriage of food items in the checked
baggage, click here.
Carriage of Perishables
Food products, including perishable will be accepted
only if it is wrapped in a sealed protective material and packed in a
leak-proof container.
Import of rice into the US is
not permitted because of the risk of it being contaminated by Khapra
beetles.
Travel within India
Conditions of Contract for scheduled domestic flights
within India:
The carriage is subject to Jet Airways Regulations
relating to the Conditions of Non-International Carriage (Group and
Baggage) framed in accordance with The Carriage by Air Act, 1972 and
notification regarding application of the Carriage which is non-
international. These regulations are known as Jet Airways Non-
International Carriage (guest and baggage) Regulations 1992. The
liability of the company for damage sustained in the event of death or
wounding of a guest or any other bodily injury suffered by a guest or by
his registered baggage during the course of carriage by air will be
governed by the provisions of sections 5 and the rules contained in the
Third Schedule to Carriage by Air Act, 1972 with certain exceptions,
adaptations, modifications etc. as mentioned in the Govt. of India,
Ministry of Civil Aviation Notification and as amended from time to
time.
Excerpts from Regulations
Subject to conditions of contract in this ticket. This
ticket is not valid and will not be accepted for carriage unless
purchased from the issuing carrier or its authorized travel agent.
Notice of government and airport imposed taxes,
Airline Fuel Charges, and fees:
The price of this ticket may include taxes, Airline
Fuel Charges, and fees which are imposed on air transportation by
government authorities. These taxes, Airline Fuel Charges, and fees which
may represent a significant portion of the cost of air travel, are either
included in the fare, or shown separately in the "TAX / FEE / Airline
Fuel Charge" box(es) of this ticket. You may also be required to pay
taxes, fees and Airline Fuel Charges not already collected.
Advice to international guests on limitations of
liability: When the Montreal Convention 1999 applies in cases of death or
bodily injury to guests, the Carrier is liable for proven damages upto
100,000 SDRs except that the Carrier will not be liable to the extent
that such damages exceed for each guest that national currency equivalent
of 100,000 SDRs if the Carrier proves certain defences specified by the
Montreal Convention.
Where the Montreal Convention does not apply: For such
guests on a journey to from or with an agreed stopping place in the
United States of America, the Warsaw Convention and special contracts of
carriage embodied in applicable tariffs provide that the liability of
certain carrier parties to such special contracts, for death of or
personal injury to guests is limited in most cases to proven damages not
to exceed U.S. $75,000 per guest, and that this liability up to such
limit shall not depend on negligence on the part of the Carrier. For such
guests travelling by a carrier not a party to such special contracts or
on a journey not to, from, or having an agreed stopping place in the
United States of America, liability of the Carrier for death or personal
injury to guests is limited in most cases to approximately U.S. $ 10,000
or U.S. $ 20,000.
The names of carrier parties to such special contracts
are available at all ticket offices of such carriers and may be examined
on request. Additional protection can usually be obtained by purchasing
insurance from a private company. Such insurance is not affected by any
limitation of the Carrier's liability under the Montreal Convention 1999
or Warsaw Convention 1929 (as may be applicable) or such special
contracts of carriage. For further information please consult your
Airline or Insurance Company Representative.
Further information is available on request.
The liability for loss,
delay or damage to baggage is limited by the Montreal Convention 1999 or
Warsaw Convention 1929 (as may be applicable). Where Montreal Convention
1999 applies, such liability is limited to a maximum of 1,131 SDRs
(approximately US$1800) per guest for both checked and unchecked baggage.
Under the Warsaw Convention 1929, liability for loss, delay, or damage to
baggage is limited unless a higher value is declared in advance and
additional charges are paid. For most international travel under Warsaw
Convention 1929 (including domestic portion of international journeys),
the liability limit is approximately U.S. $ 9.07 per pound (U.S. $ 20.00
per kilo) for checked baggage and U.S. $ 400.00 per guest for unchecked
baggage. For travel wholly between US points, Federal rules require any
limit on an airline's baggage liability to be at least U.S. $ 2,500.00
per guest. Excess valuation may be declared on certain types of
articles.. Further information may be obtained from the Carrier.
For most international travel (including domestic
portion of international journeys) under Montreal Convention 1999 or
Warsaw Convention 1929 (as may be applicable), the liability for damage
occasioned by delay in the carriage of air is limited. Where Montreal
Convention 1999 applies, such liability is limited to 4,694 SDRs unless
certain defences specified by that Convention apply.
- As used in this contract, "ticket" means this guests ticket and
baggage check or this itinerary/ receipt if applicable, in the cases of
an electronic ticket, of which these conditions and the notices form
part, "Carriage" is equivalent to transportation, "Carrier" means all air
carriers that carry or undertake to carry the guests or his baggage here
under or perform any other service incidental to such air carriage,
"electronic ticket" means the Itinerary / Receipt issued by or on behalf
of carrier, the Electronic Coupons and, if applicable, a boarding
document. "Warsaw Convention" means the Convention for the Unifications
of Certain Rules Relating to International Carriage by Air, signed at
Warsaw, 12th October 1929, or that Convention as amended at The Hague, on
28th September 1955, whichever may be applicable
- Carriage hereunder is subject to the rules and limitations relating
to liability established by the Warsaw Convention unless such carriage is
not "International carriage" as defined by that Convention
- To the extent not in conflict with the foregoing carriage and other
services performed by each Carrier are subject to:
- provisions contained in this ticket
- applicable tariffs
- carrier's conditions of carriage and related regulations which are
made part hereof (and are available on applications at the offices of
Carrier), except in transportation between a place in the United States
or Canada and any place outside thereof to which tariffs in force in
those countries apply
- Carrier's name may be abbreviated in the ticket, the full name and
its abbreviation being set forth in carrier's tariffs, conditions of
carriage, regulations or time tables, carrier's address shall be the
airport of departure shown opposite the first abbreviation of carrier's
name in the ticket; the agreed stopping places are those places set forth
in this ticket or as shown in carrier's time tables as scheduled stopping
places on the guests route; carriage to be performed hereunder by several
successive carriers is regarded as a single operation
- An air carrier issuing a ticket for carriage over the lines of
another air carrier does so only as its Agent
- Any exclusion or limitation of liability of carrier shall apply to
and be for the benefit of agents, servants and representatives of carrier
and any person whose aircraft is used by a carrier for carriage and its
agent, servants and representatives
- Checked baggage will be delivered to bearer of the baggage check. In
case of damage to baggage moving in international transportation,
complaint must be made in writing to carrier forthwith after discovery of
damage and, at the latest, within 7 days from receipt; in case of delay,
complaint must be made within 21 days from date the baggage was
delivered. See tariffs or conditions of carriage regarding non-
international transportation
- This ticket is good for carriage for one year from the date of issue,
except as otherwise provided in this ticket, in carriers tariff's,
conditions of carriage or related regulations. The fare for carriage
hereunder is subject to change prior to commencement of carriage. Carrier
may refuse transportation if the applicable fare has not been paid
- Carrier undertakes to use its best efforts to carry the guest and
baggage with reasonable dispatch. Times shown in timetables or elsewhere
are not guaranteed and form no part of this contract. Carrier may without
notice substitute alternate carriers or aircraft, and may alter or omit
stopping places shown on the ticket in case of necessity. Schedules are
subject to change without notice. Carrier assumes no responsibility for
making connections
- Group shall comply with Government travel requirements, present exit,
entry and other required documents and arrive at airport by time fixed by
carrier or, if no time is fixed early enough to complete departure
procedures
- Government regulations may require Jet Airways to provide information
on or permit access to guest data
- No agent, servant or representative of carrier has authority to
alter, modify or waive any provision of this contract
- Holding valid travel documents and visa' is the sole responsibility
of the passengers and Jet Airways is in no way responsible or liable when
such passengers are deported from a foreign country on account of their
holding invalid or incorrect travel documents.
- If any passenger is refused entry into or deported from any country for failing to comply with the laws, regulations, orders, demands or other travel requirements
of that country, or for any other reason, that passenger agrees to indemnify and reimburse the Operator for any fine or charge assessed against it by the country and
for any costs (including the costs of detention and transport) incurred by the Operator in removing the passenger from the country. In such circumstances, the Operator
may utilise any funds paid by the passenger for unused carriage and any funds of the passenger in the possession of the Operator. The fare collected for carriage to
the point of refusal of entry or deportation will not be refunded by the Operator.
- On some sectors, we have arrangements with other carriers known as
"Codeshares". This means that even if you have a reservation with us and
hold a ticket where our name or airline designator code (9W) is indicated
as the carrier, another carrier may operate the aircraft. If such
arrangements apply, we will advise you of the carrier operating the
aircraft at the time you make a reservation.
In the case of a
Codeshare, if 9W is indicated as the carrier for the flight, then these
Conditions of Contract also apply to such transportation.
Passenger Rights
If during your travel within, or to/from India , there
is a flight cancellation or delay or denied boarding on a flight for
which you hold a valid and confirmed reservation, you are entitled to
certain rights in accordance with the Civil Aviation Requirements,
Section 3 – Air Transport, Series M, Part IV, File No. 23-15/2016-AED , dated 6th August, 2010, effective Aug 1, 2016, passed by the
Director General of Civil Aviation. For your ready reference, we give
below a summary of these rights. Full text of this CAR is available on http://dgca.nic.in/rules/car-ind.htm
[I] Denied Boarding
Many a time, passengers who hold a confirmed &
valid booking, do not or are unable to report (i.e. ‘No
Show”) for travel before the time limit specified by the airline.
In such cases, an airline is allowed to levy appropriate ‘No
Show’ penalty under Rule 135 of the Aircraft Rules, 1937 and the
same will be deducted from the fare paid by the guest.
To reduce the possibility of flight departing with
unoccupied or empty seats, the airlines overbook flights to a limited
extent. In such overbooking cases, an airline may have more guests
reporting for a particular flight than the seats available on such flight
and as such, may need to deny the boarding to some of the guests.
In the above event, before denying the boarding, Jet
Airways would endeavour to first ask volunteers to give up their seats so
as to make such seats available for other booked guests to travel on the
flight. In return, Jet Airways, at its own discretion, would offer to the
volunteer such benefits / facilities which, it may wish to offer.
Jet Airways shall not be liable to pay any compensation in case an alternate flight is arranged by the airline that is scheduled to depart within
one hour of the original schedule departure time of the initial reservation.
A] In case you are denied boarding involuntarily on a
flight for which you hold a confirmed reservation, you are entitled to
the following monetary compensation:
a) If an alternate flight is offered which is scheduled to depart within 24 hours of the original booked scheduled departure, the guest is entitled
to 200% of the booked one-way basic fare plus airline fuel surcharge, subject to maximum compensation of INR 10,000.
b) If an alternate flight is offered which is scheduled to depart more than 24 hours of the original booked scheduled departure, the guest is
entitled to 400% of the booked one-way basic fare plus airline fuel surcharge, subject to maximum compensation of INR 20,000.
c) If the guest does not opt for an alternate flight, the guest is entitled to a refund of the full value of the ticket in addition to 400% of the
booked one-way basic fare plus airline fuel surcharge, subject to maximum compensation of INR 20,000.
B] In case the guest has a connecting flight, either with the same airline or a different airline, the airline operating the first flight for the
first leg is liable to compensate the guest as per the above mentioned provisions, if the guest has been delayed at the departure station, due to the guest being
denied boarding at the departure station and has arrived at the final destination at least three hours later than the scheduled arrival time.
C] Jet Airways reserves the right to deny boarding to
any guest under the influence of alcohol or drugs; for health, safety or
security reasons; or in the absence of adequate travel documents and no
compensation as referred to above shall be payable in such cases.
[II] Cancellation / Disruption / Reschedule of Flights
Cancellation means non-operation of a flight which was
previously planned to be operated and on which, at least one place was
reserved for a passenger.
A] In case of flight cancellations, whenever possible,
Jet Airways will endeavor to inform you through a telephone call or SMS,
as far in advance as possible of the scheduled time of departure,
provided at the time of creating your booking, you had given the relevant
contact information e.g., working telephone number (landline or mobile)
at the time of booking.
B] In case of flight cancellations, Jet Airways will endeavor to inform guests of the cancellation at least two weeks before the scheduled departure
time and additionally arrange for an alternate flight or refund, as acceptable to the guests.
C] In case, the guest is informed of a flight cancellation less than two weeks before and up to 24 hours of the scheduled departure time, guests
will be offered an alternate flight with departure within two hours of their booked scheduled departure time.
D] Subject to the above, if you are not informed at as mentioned above, then guests are entitled to:
a)Refund of air ticket and INR 5,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights with Block time of up to 1
hour.
b)Refund of air ticket and INR 7,500 or booked one-way basic fare plus airline fuel charge, whichever is less for flights with Block time of more
than 1 hour and upto 2 hours.
c)Refund of air ticket and INR 10,000 or booked one-way basic fare plus airline fuel charge, whichever is less for flights with Block time of more
than 2 hours.
d) In addition to the above, Jet Airways will provide meals and refreshments free of charge if the guest has reported for the original flight and
are waiting for the alternate flight.
The compensation amount shall be paid in cash, by bank transfer or with the signed agreement of the passenger in the form of travel vouchers.
[Block time is the total time from the moment an aircraft first moves for the purpose of taking off until the moment it finally comes to rest at the
end of the flight.]
Jet Airways is not liable to pay compensation in the following events:
No financial compensation shall be payable to you, if you have not provided adequate contact information at the time of making your booking or when
you are issued a ticket for firm travel on the selected flight. In such a case, Jet Airways will either refund to you the ticket price or make reasonable endeavour to
make alternate travel arrangements as per your choice. If you elect to travel to your destination on an alternate flight, Jet
Airways shall provide you with meals and refreshments in relation to the waiting time at the airport.
b) If the cancellations occur due to extraordinary circumstances beyond the control of the airline (as described in Para 1.4 and Para 1.5 of the
CAR) even if all reasonable measures had been taken by the airline.
[III] Flight Delays
A] If the flight has been delayed due to rescheduling of the flight, the provisions of the Delay of the flight i.e. Rule 3.4 of the CAR will be
applicable and Jet Airways shall be liable to undertake obligations as specified in the said rule.
Please note that Jet Airways is not liable to pay compensation however meals and refreshments shall be provided free of charge in relation to
waiting time.
In case where two flights are combined due to Operational / Engineering requirements, the above delay compensation will apply.
B] When the expected time of departure is delayed to
the next day, Jet Airways shall provide you with Hotel Accommodation, when
necessary (including transfers). Jet Airways shall have absolute
discretion in selection of hotels under the given circumstances and no
reimbursement shall be made in this regard.
C] However, Jet Airways shall not be obliged to
provide you the facilities as mentioned in (A) and (B) above, if the
delay is caused due to extra ordinary circumstances, as defined in
paragraph nos. IV [A] & [B] below, which could not have been avoided
even if all reasonable measures had been taken.
[IV] Exceptions
A] Jet Airways is not obliged to pay compensation in
cases where the cancellations and delays have been caused by an event(s)
of force majeure i.e., extraordinary circumstance(s) beyond Jet
Airways’ control, the impact of which lead to the cancellation /
delay of flight(s), and, which could not have been avoided even if all
reasonable measures had been taken by Jet Airways. Such extraordinary
circumstances may in particular, occur due to political instability,
natural disaster, civil war, insurrection or riot, flood, explosion,
government regulation or order affecting the aircraft, strikes and labour
disputes causing cessation, slowdown or interruption of work or any other
factors that are beyond our control.
B] Additionally, Jet Airways would also not be liable
to pay any compensation in respect of cancellations and delays clearly
attributable to Air Traffic Control (ATC), meteorological conditions,
security risks, or any other causes that are beyond Jet Airways’
control but which affect Jet Airways’ ability to operate flights on
schedule. Extraordinary circumstances should be deemed to exist where the
impact of an air traffic management decision in relation to a particular
aircraft or several aircraft on a particular day, gives rise to a long
delay or delays, or an overnight delay, or the cancellation of one or
more flights by that aircraft, and which would not be avoided even though
all reasonable measures were taken to avoid or overcome the impact of the
relevant factor and, thereby, the delays or cancellations are caused.
C] This CAR does not restrict Jet Airways’
rights to seek compensation from any person, including third parties, in
accordance with the applicable law.
[V] Waiver in case of refund / reissues / rerouting for rescheduled
or cancelled flights
I. Domestic India Flights:
- Penalties will be waived if delay is more than two hours
- Penalties will be waived if delay (even less than two hours) is causing broken connection and the alternate provided does not serve the purpose of the trip. (The connection must be on the same PNR or proof of such connection must be made available.)
- If the delay is less than two hours, reissue / refund rules will apply as per the fare.
- Penalties will be waived if Preponement is more than 30 minutes.
- Penalties will be waived if Preponement (even less than 30 minutes) is causing broken connection and the alternate provided does not serve the purpose of the trip. (The connection must be on the same PNR or proof of such connection must be made available.)
- If Preponement is less than 30 minutes, reissue/refund rules will apply as per the fare.
Note: Waiver will not be apply in below cases -
- When there is re-accommodation across the partition (i.e. 9W to S2 or v.v.) and delay is less than one hour
II. International Flights:
- Penalties will be waived if delay is more than two hours
- Penalties will be waived if delay (even less than two hours) is causing broken connection and the alternate provided does not serve the purpose of the trip. (The connection must be on the same PNR or proof of such connection must be made available)
- If the delay is less than two hours, reissue / refund rules will apply as per the fare
- Penalties will be waived if Preponement is more than 30 minutes.
- Penalties will be waived if Preponement (even less than 30 minutes) is causing broken connection and the alternate provided does not serve the purpose of the trip. (The connection must be on the same PNR or proof of such connection must be made available.)
- If Preponement is less than 30 minutes, reissue/refund rules will apply as per the fare.
[VI] Redressal
Any claims will be settled only on submission of the
requisite original documents for eg. Boarding pass / ticket copy /
baggage tag / excess baggage receipt etc.
In the case of denied boarding, cancellation, flight delay, or disability claims, if you have not been provided with compensation and reasonable
facilities as listed in this policy and would like to make a complaint, please contact our guest relations team at guestrelations@jetairways.com
If your complaint cannot be resolved to your satisfaction, you may escalate your complaint to the following individuals, who have been designated
for redressal of passenger grievances:
Nodal Officer : Ms. Eveeta D’Silva
Email ID: nodalofficer@jetairways.com
Appellate Authority : Ms. Deepika Poojary
Email ID: appellateauthority@jetairways.com
CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE
TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR
CARRIER'S TARIFFS, RULES OR REGULATIONS. SUBJECT TO TARIFF
REGULATIONS.
Advice to international guests on limitations
of liability:
Guests on a journey involving an ultimate destination
or a stop in a country other than the country of origin are advised that
the provisions of a treaty known as Warsaw Convention may be applicable
to the entire journey, including any portion entirely within the country
of origin or destination. For such guest on a journey to from or with an
agreed stopping place in the United States of America., the Convention
and special contracts of carriage embodied in applicable tariffs provide
that the liability of certain carriers parties to such special contracts,
for death of or personal injury to guests is limited in most cases to
proven damages not to exceed U.S. $75,000 per guest, and that this
liability up to such limit shall not depend on negligence on the part of
the Carrier. For such guests traveling by a carrier not a party to such
special contracts or on a journey not to, from, or having an agreed
stopping place in the United States of America, liability of the carrier
for death or personal injury to guests is limited in most cases to
approximately U.S. $ 10,000 or U.S. $ 20,000.
The names of carriers parties to such special
contracts are available at all ticket offices of such carriers and may be
examined on request. Additional protection can usually be obtained by
purchasing insurance from a private company. Such insurance is not
affected by any limitation of the carrier's liability under the Warsaw
Convention or such special contracts of carriage. For further information
please consult your Airline or Insurance Company Representative.
Note: The limit of liability of U.S.
$ 75,000 above is inclusive of legal fees and costs, except that in case
of a claim brought in a State where provision is made for separate award
of legal fees and costs, the limit shall be sum of U.S. $58,000 exclusive
of legal and costs.
Further information is available on request.
Notice of Baggage Liability Limitations
Liability for loss, delay, or damage to baggage is
limited unless a higher value is declared in advance and additional
charges are paid. For most international travel (including domestic
portion of international journeys) the liability limit is approximately
U.S. $ 9.07 per pound (U.S. $ 20.00 per kilo) for checked baggage and
U.S. $ 400.00 per guest for unchecked baggage. For travel wholly between
US points, Federal rules require any limit on an airline's baggage
liability to be at least U.S. $ 2,500.00 per guest. Excess valuation may
be declared on certain types of articles. Some carriers assume no
liability for fragile, valuable or perishable articles. Further
information may be obtained from the carrier.
Important Notice:
If you break
your journey for more than 72 hours. at any point, please reconfirm your
intention of using your continuing or return reservation. To do so,
please inform the airline office at the point where you intend to resume
your journey at least 72 hours before departure of your flight. Failure
to reconfirm will result in the cancellation of your reservation(s). This
notice does not apply to you if your journey is wholly within Europe or
your onward travel is on flights of Air Canada, American Airlines,
British Airways, Lufthansa, Eastern Airlines, South African Airways,
Trans World Airlines and United Airlines.
Statutory Warning for Unruly Guests
While we always endeavour to give you the best care and service, guests travelling on our flights are required to note that the acts listed below fall under the category of unruly behavior. Such acts are offensive in nature and can result in legal action being initiated against culprits, which can include the filing of an F.I.R with the Police Authority.
Apart from the aforementioned legal action, in accordance with the Civil Aviation Requirements (CAR) dated 08.09.2017, Section -3, Series M, Part VI, Issue II, an airline is empowered to bar/ ban an unruly guest from traveling on their flights. Click here for the fill text of the CAR.
Acts listed under the category of unruly behavior:
- Consuming alcoholic beverages or narcotic substances, resulting in unruly behavior.
- Smoking in an aircraft.
- Disregarding the instructions of the pilot-in-command or crew.
- Acting in an unruly manner by:
- using threatening or abusive language towards a member of the crew or other passengers.
- behaving in a physically threatening, abusive and disorderly manner towards a member of the crew or other passengers;
- intentionally interfering with the performance of the duties of a crew member.
- Endangering the safety of an aircraft and persons therein.
- Unruly behaviour (physical gestures, verbal harassment, unruly inebriation etc.) towards a member of the crew or other passengers
- Physically abusive behavior, which can include pushing, kicking, hitting, grabbing or inappropriate touching or sexual harassment etc. towards a member of the crew or other passengers.
- Life-threatening behavior, which can include damage to aircraft operating systems, physical violence such as choking, eye gouging, murderous assault, attempted or actual breach of the flight crew compartment.
(The above acts are indicative and not exhaustive.)
Hospitalisation of Passengers by Airlines in Medical Emergencies
In case of any medical emergencies, airlines will facilitate in providing the required medical assistance to the passengers at the costs and accountability of the passengers themselves, which will be reimbursed to the airlines by the passenger and/or his/her well wishers as the case may be.
SME Targeting
All guests who have notified themselves or their Company/ Firm as Small and Medium Enterprises(SMEs) and have provided Jet Airways with their
contact information, will receive an invitation to join Jet Airways' SME program - GlobalLinker. Such contact information provided by guests, assumed to be correct and
owned by the provider, will be utilised by Jet Airways or Jet Airways GlobalLinker program owners for initiating invitation and subsequent periodic reminders for
enrollment on the Jet Airways GlobalLinker program.