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Terms and Conditions - Pay At Counter

Terms and Conditions for Pay at Counter

  • Pay at Counter option is applicable only for flights departing beyond 72 hours from the time of booking.

  • Jet Airways Pay at Counter service enables guests to conveniently pay for their booking at the Jet Airways ticketing office.

  • To avail the Pay at Counter (PAC) payment option, tickets must be booked on jetairways.com, mobile site and mobile app (India, Bangladesh, Nepal, Sri Lanka, Hong Kong, Thailand, United Arab Emirates, Oman, Bahrain, Qatar, Kuwait and Saudi Arabia site only).

  • On successful completion of the booking you would be required to visit any of the offices mentioned below to complete the payment process within the specified time limit.

Address Contact Details
AddressSri Lanka - Jet Airways (I) Ltd
No 11,
York Street,
Colombo 01,
Contact Details+0112475375
AddressNepal - Jet Airways (I) Ltd
GSA: Hansa International P. Ltd.
P. O. BOX - 2118
Ashadeep Bhawan,
Narayan Gopal Sadak,
Lazimpat,
Kathmandu
Contact Details+00977 1 4446375
+00977 1 4446376
+00977 1 4446377
AddressBangladesh - Maas Travel & Tours Ltd.
101 R M Center,
5th Floor,
Gulshan Avenue,
Gulshan-2,
Bangladesh
Contact Details+88 02 986 2002
+88 02 986 0542
+88 02 986 2560
AddressThailand CTO
8/15-16, 4th Floor,
Cathay House Building
North Sathorn Road, Silom,
Bangrak, Bangkok 10500 Thailand
Contact Details+66 2 696 8980
AddressHong Kong CTO
Suites 1004-5, Tower 2
China Hong Kong City
33 Canton Road, Tsim Sha Tsui,
Hong Kong
Contact Details+852 3966 5008
AddressDubai
Jet Airways
The Emirates Group Building,Near Clock Tower,
Al Ittihad Road Working hours – 0900 to 1800 (Sat to Thu) – Lunch break – 1330 to 1400
Contact Details+04 2032022
AddressDubai
Jet Airways
Dnata Travel Centre,
Sheikh Zayed Road Between Interchange 1 and 2
Working hours – 0900 to 1800 (Sat to Thu) – Lunch break – 1330 to 1400
Contact Details+04 3166892
AddressSharjah
Jet Airways
Orient Travels
Al Arooba Street
Working hours – 0830 to 1300 and 1600 to 2000 (Sat to Thu)
Contact Details+06 5912164
AddressAjman
Jet Airways
Shk Rashid Bin Humaid Street,
Al Sawan Road
Working hours – 0900 to 1300 and 1600 to 2000 (Sat to Thu)
Contact Details+06 7473200
AddressRas al Khaimah
Jet Airways
Oman Street Al Nakheel
Working hours – 0900 to 1300 and 1700 to 2100 (Sat to Thu)
Contact Details+07 2274121
AddressFujairah
Jet Airways
Bank Street Al Hamid
Working hours – 0900 to 1300 and 1700 to 2100 (Sat to Thu)
Contact Details+09 2238822
AddressAbu Dhabi
Jet Airways
Airline Tower,
Ground Floor Near WTC,
Khalifa Street
Working hours – 0900 to 1900 (Sat to Thu)
Contact Details+02 6118668
AddressAl Ain
Jet Airways
Near Clock Tower, Al Ain Main Street
Working hours – 0830 to 1300 and 1630 to 2000 (Sat to Thu)
Contact Details+03 7377197
AddressOman
Jet Airways
Opp Haffa House Hotel,
P.O.Box : 3295,PC 112,
Ruwi, Muscat,
Sultanate of Oman
Working hours – 0830 to 1300 and 1400 to 1800 (Sat to Thu)
Contact Details+968 24760589
AddressBahrain
Jet Airways
Elite Travel,
Yateem Centre Office no 38, Building 111
Road 385, Block 304,
Manama, Kingdom of Bahrain
Working hours – 0800 to 1300 and 1530 to 1830 (Sat to Thu)
Contact Details+973 17205050
AddressKuwait
Jet Airways
M2, SANABIL, Abdulla Al Ahmad Street,
Beside Amiri Hospital, Near Shoun (Labor Office) roundabout,
Sharq, Kuwait
Working hours – 0830 to 1800 (Sat to Thu)
Contact Details+965 22924455
AddressQatar
Jet Airways
Hyatt Qatar Travels,
Hassan Abdullah Al Qayed Building,
D - Ring Road P. O. BOX - 158,
Doha, Qatar
Working hours – 0800 to 1300 and 1600 to 1900 (Sat to Thu)
Contact Details+974 44072222
AddressDammam
Jet Airways
Al Maqasid Travel and Tours,
Al Bilad Building, Opposite Saad Specialist Hospital,
Faisal Bin Fahad Street, P. O. BOX - 1624,
Al Khobar 31952,
Kingdom Of Saudi Arabia
Working hours – 0830 to 1830 (Sat to Thu)
Contact Details+966 13 330 4999
AddressRiyadh
Jet Airways
Attar Travels,
Khalidiyah Business Centre,
Near Computer Market, Olaya Main Street,
P. O. BOX - 364, Riyadh 11411,
Kingdom Of Saudi Arabia
Working hours – 0830 to 1300 and 1600 to 1930 (Sat to Thu)
Contact Details+966 11 2937666
AddressJeddah
Jet Airways
Attar Travels,
SKAB Centre, Medina Road,
P. O. BOX - 18600, Jeddah 21425,
Kingdom Of Saudi Arabia
Working hours – 0900 to 1330 and 1700 to 2030 (Sat to Thu)
Contact Details+966 12 6644222 / 660233284

  • Pay at Counter is applicable for tickets purchased in Indian Rupee, Bangladeshi Taka, Nepalese Rupee, Sri Lanka Rupee, Thai Baht, Hong Kong dollar, United Arab Emirates dirham, Omani Riyal, Bahraini Dinar, Qatari Riyal, Kuwaiti Dinar and Saudi Arabian Riyal only.

  • Foreign nationals residing in Bangladesh are required to produce their encashment certificate or work permit at the time of ticket issuance.

  • Pay at Counter can be availed for -

    • Travel in First Class, Première and Economy

    • Travel across the Jet Airways network

    • Codeshare / Interline flights

  • Guests may use the Manage Booking facility on www.jetairways.com to check the status of their itinerary booked using the Pay at Counter service.

  • By opting for the Pay at Counter payment service, it is agreed and understood that the guest will receive confirmation of the booking (eticket itinerary) only after receipt of the payment.

  • In case of cancellation of confirmed booking/tickets, refund is subject to cancellation charges as mentioned in the fare rules and policies at the time of booking.

  • Guests may choose to cancel their booking by calling the Call Center, using the Manage Booking facility on www.jetairways.com or by writing to info@jetairways.com before the payment process is completed and ticket is issued.

  • Cancellation of booking/ticket must be done within the applicable time as defined in the fare rules and policies at the time of booking.

  • In order to successfully process the transaction, the guest will have to complete the payment process at any of the ticketing office/s mentioned above.

  • In case of cancellations by the guest after payment, Jet Airways will refund the amount to the guest at the Airport or Ticketing offices only, subject to cancellation charges provided in the fare rules and policies at the time of booking.

Additional Information for India

  • Booking will be on a time-limit

  • Convenience fee / optional charge will be collected at the time of payment

  • Guest will be able to book the ticket over the web and make the payment at any counter within India, click here to know more about our offices.

Additional Information for Thailand

  • Booking will be on a time-limit

  • Service Fee USD 10 per ticket will be collected at the same time of ticketing

  • This amount is not adjustable in fare

  • Payment will be accepted in cash only

Additional Information for Hong Kong

  • We accept credit card or cash payment in local currency

  • Service fee of HKD 100 per ticket will be collected at the time of ticketing

  • Once the booking is confirmed, no changes will be premitted prior to payment

Additional Information for UAE

  • Booking will be on a time-limit

  • We accept credit card or cash payment in local currency

  • Transaction payment done through credit card will attract an extra fee of 2% on total ticket fare

  • Convenience fee of AED 24 for Economy and AED 45 for Première booking per guest will be collected at the time of ticketing (Non-refundable & Non-adjustable)

Additional Information for Oman

  • Booking will be on a time-limit

  • Once the booking is confirmed, no changes will be permitted prior to payment

  • Service fee of OMR 3 for Economy and OMR 5 for business class booking per guest will be collected at the time of ticketing. This service fee is non-refundable and non-adjustable

  • Payment will be accepted in cash only

Additional Information for Bahrain

  • Booking will be on a time-limit

  • Once the booking is confirmed, no changes will be permitted prior to payment

  • Transaction payment done through credit card or debit card will attract an extra fee of 2.5% on total ticket fare

  • Service fee of 7% will be charged on base fare for payment done in cash. This service fee will be collected at the time of ticketing. This service fee is non-refundable and non-adjustable

  • We accept credit card and debit card payment or cash payment in local currency

Additional Information for Kuwait

  • Booking will be on a time-limit

  • Once the booking is confirmed, no changes will be permitted prior to payment

  • Transaction payment done through credit card will attract an extra fee of 2.5% on MasterCard and Visa and 3% on Amex credit cards. This fee will be charged on total ticket fare

  • K-Net facility is available

  • We also accept cash payment in local currency

Additional Information for Qatar

  • Booking will be on a time-limit

  • Once the booking is confirmed, no changes will be permitted prior to payment

  • Service Fee will be applicable per ticket which will be collected at the time of ticketing. Service fee is non-refundable and non-adjustable

  • We accept credit card and debit card payment or cash payment in local currency

Additional Information for Saudi Arabia

  • Booking will be on a time-limit

  • Once the booking is confirmed, no changes will be permitted prior to payment

  • We accept credit card and debit card payment or cash payment in local currency

  • Service fee of 2.5% will be charged for payment done through Credit Card

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