Loading Icon

JetUpgrade

Retrieve and re-print your eTicket
Amend your flight and /or date of booking (excluding multi-city itineraries)
Cancel and refund your booking(s)
Update your contact and frequent flyer number
Update your meal preference
Update your passport and immigration data:(1) Advance Passenger Information System (APIS)(2) Secure Flight Passenger Data (SFPD)

Upgrade your booking Form

Now bid for or buy an upgrade to First Class or Première

Here’s your chance to upgrade and experience our world class service in First Class and Première.

You can now place a bid by submitting your offer or choose an instant upgrade for a fixed amount.

How bidding works:

  • If you are eligible for an upgrade, we'll send you an email to bid for it 7 days prior to departure
  • Choose to bid for the upgrade and pay via credit card only
  • Modify your bid at any time to increase your chances of winning the upgrade
  • If your bid is successful, we'll charge your card and confirm the upgrade via email within 24 hours of scheduled flight departure
  • A revised boarding pass including the upgrade details will be issued.
  • If your bid is unsuccessful, your credit card will not be charged and the original booking will stand

How instant upgrade works:

  • If you are eligible for an upgrade, we'll send you an email 7 days prior to departure
  • Choose to pay the fixed amount via credit and debit card
  • We'll charge your credit card and a revised boarding pass including the upgrade details will be issued

Terms and Conditions | Frequently Asked Questions

Footer links

Back To Top