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General Information

For travel within India, Jet Airways' maximum liability for lost or damaged baggage and lost contents as a result of damage is INR 350 per kilogram.

For international travel, including the domestic portion of the journey, subject to the Warsaw Convention, the liability limit for delay, damage or loss is approximately USD 9.07 per pound (USD 20 per kg) for checked baggage. Where the Montreal Convention applies, the liability of the Carrier for the delay, damage or loss to checked baggage is limited to 1,131 Special Drawing Rights (SDR) per guest.

Claims for pilferage, if any, will be settled by establishing actual weight loss or on the basis of estimated weight loss.

Jet Airways assumes no liability for (but not limited to) fragile or perishable items, money, keys, jewellery, electronic and photographic equipment, precious metals, silverware, negotiable papers, securities, or other valuables, business documents, medicines, medical documents, passports and other identification document, or samples, which are included in the guest's checked baggage with or without the knowledge of the Carrier. These articles are best carried in the cabin baggage.

In the course of normal handling your luggage may show evidence of wear and tear. In addition, locks may be damaged by the airport conveyor belt systems. Jet Airways does not compensate for zippers, scruffs, scratches, nicks, dents, missing straps, feet, clips and wheels, exterior tube handles or similar damage attributable to normal wear and tear.

Guests departing from the U.S. should note that TSA (Transport Security Administration) screens every guest's baggage before it is boarded on the airplane. Sometimes the TSA requires to physically inspect the baggage. For this purpose, the TSA has partnered with several companies to develop locks that can be opened by security officers using universal "master" keys so that the locks do not have to be cut.

Guests departing from the United States of America are advised to use TSA approved locks. Details of such locks are available on the TSA website . These locks are available at airports and travel stores in the US. The packaging on the locks indicates whether they are TSA approved or not.

At most airports in India and abroad, security regulations prohibit the hand carriage of liquids and gels over and above 100 ml. Therefore Duty Free liquor and cosmetics of over 100 ml in volume, purchased at International Airports will not be allowed as hand baggage on flights within India. In such cases, guests are required to check-in such items and Jet Airways assumes no responsibility for their damage.

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