In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified.
- Guest/s / You / Yours - means the person/s in whose name and / or whose behalf the booking is made and / or whose name is on the Terms & Conditions, e-tickets, travel insurance and Service Voucher(s) and to whom the Terms and Conditions will apply.
- We / Us / Our - means Jet Airways (India) Limited and / or Cox & Kings Limited. Child / Infant: Infant means respectively a person below the age of two (2) years, and a 'Child' means a person above the age of two and below the age of twelve (12) years.
- Contractor / Supplier - means supplier of any infrastructural facility and shall include hotel management, caterers, restaurants, places of entertainment like theme parks, museums, art galleries etc. shipping company, railway, ferry, cruise, transporters etc. who provide the services to the Guest.
- Package Price / Price Grid / Quotation / Holiday Price / Tour Price - means the package cost displayed at the time of booking with its inclusions and exclusions and other payments such as taxes, surcharges etc. payable by the Guest/s to Cox & Kings Limited.
- Third party product - means a product designed, operated and / or owned by any person or concern other than us and shall include cruises, rail passes / tickets, hotels, land transportation etc.
- Itinerary - means the day wise itinerary displayed on the Website at the time of booking tour Package.
- Gender - the male shall include the female.
- Number - the singular shall include the plural.
- Website - means the website owned, hosted and managed by Cox & Kings Limited which is integrated in jetairways.com.
- Webpage - means pages on the Website .
- Cancellation Policy - means and includes all the cancellation charges levied by us from time to time including third party cancellation charges etc.
- Terms & Conditions - means these terms & conditions and includes the Booking Form, Web Pages, Price Grid / Quotation, Itinerary, Promotion Booklet and other documents as may be notified from time to time.
- Visa / Permit - means a certificate issued or a stamp marked (on the applicants passport) by the immigration authorities of a Country to indicate that the applicant’s credentials have been verified and he / she has been granted the permission to enter the country for a temporary stay within a specified period. We do not have any role to play in the issuance / rejection of Visas other than merely being a facilitator.
- Jurisdiction- means the geographical area over which a Court or Government body has the power and right to exercise authority. Parties hereto agree to confer exclusive Jurisdiction to Mumbai Courts / Forums.
Website Information - Disclaimers
We take reasonable care in preparing the Price Grid / Quotation, Web Pages, Itinerary and other documents and in describing the services mentioned therein. However, we are not liable / responsible for any typographical / printing errors.
Furthermore, products on the Website are created several months in advance and the descriptions of services / contents may not always be fully updated.
Please note that the Itinerary, products and services displayed may have changed. The photographs of meals / sightseeing are for reference only and may differ from the actual meals / sights. We will not be liable / responsible for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. We hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and fitness for a particular purpose, title and non-infringement. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes.
We reserve the right to alter, amend, change or modify or supplement the tour package and Itineraries, tour schedule / tour plan and sightseeing mentioned on the Website before or during the tour. We will make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. If such changes / events occur during the tour, our local representative will inform you of the changes on the spot and we solicit your full co - operation in accepting such circumstantial changes. Therefore, no grievance regarding any Itinerary / service change which we are constrained to make, will be entertained from the tour participants during or after the tour.
Please note that promotional offers may have different terms and conditions which will be in addition to these terms and conditions and the requirements of the booking amounts, payments, deadlines and mode of payment may be defined in such promotions which will be over and above these Terms and Conditions.
Such itinerary changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing etc. Generally, we try to avoid dates when big fairs, exhibitions, and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities.
Change in Itinerary may also be required or necessitated on account of actions, inactions, defaults or condition of tour participants. We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable to refund any amount or pay any compensation on account of any change in Itinerary.
In case the alternate arrangements made are materially superior as compared to the ones described in the Itinerary, we may charge extra for the same at the time of booking or in the course of the tour.
General Notice Regarding Booking
Please read carefully and understand the contents of the Itinerary, the ‘Terms and Conditions’, Price Grid / Quotation and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking. To effect the booking, we may require you to sign the Booking Form and such other documents as we may deem fit including (without limitation) the passport copies, ‘Terms & Conditions’ and ‘Price Grid’ / Quotation etc. (‘collectively Booking Documents’) and additional documents which may be required to process the visa, if applicable. Upon executing the Booking Documents and on payment as well as upon submission of all relevant documents, a binding contract shall come into existence.
We advise you to ensure before making a booking that you have and / or you will be able to provide all the required documents to enable you to travel. Please go through our Website and / or check with our JetEscapes Service Centre staff to ascertain the required documentation and other requirements.
Conditions Of Other Third Party Operators
In the event you are booking through us a tour / travel service of any third party operators, the terms and conditions of such third party operators, including their payment schedule, cancellation, refund etc shall be applicable to you in addition to our Terms and Conditions.
We do not take any responsibility of third party products displayed on our Website and cannot give any assurance or warranty regarding contents, quality or safety of the product in any way, nor would we be liable / responsible in any manner whatsoever for any deficiency, loss, damage or injury sustained by you as a result of availing such products and services.
Cancellation / Amendment By Us
We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we may offer you alternative tour dates / tours. If the alternative date / tour is not acceptable, we shall refund the money paid by you without interest after deducting any costs incurred by us on your behalf including if applicable, cruise cost, accommodation, airlines, permits / visas, etc. and any applicable tax within a period of thirty days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.
Cancellation Of Booking By You
Should you wish to cancel your booking, you must notify us in writing to firstname.lastname@example.org or by an online request. Such notification shall be deemed to have been given to us only on the date of the receipt of your notification, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to the insurance company.
The following cancellation charges for the tour packages shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages.
Cancellation And Refund Policy
Cancellation charges will apply for every package booked online.
In case of any Amendment / Cancellation / Transfer, it will be treated as a cancellation and will be subject to the cancellation and refund policy.
The cancellation charges applicable are as under:
|When a Cancellation is made ||Cancellation Charges Per Person
|When a Cancellation is made Clear 25 working days or more prior to the date of departure of the tour or for non-payment of the balance Tour Cost.
||Cancellation Charges Per Person Booking amount of Rs.3000
|When a Cancellation is made Clear 24 - 21 working days prior to the date of departure of the tour
||Cancellation Charges Per Person 25% of the Tour Price
|When a Cancellation is made Clear 20 - 10 working days prior to the date of departure of the tour
||Cancellation Charges Per Person 50% of the Tour Price
|When a Cancellation is made Clear 09 - 06 working days prior to the date of departure of the tour
||Cancellation Charges Per Person 75% of the Tour Price
|When a Cancellation is made Less than 05 clear working days prior to the date of departure of the tour
||Cancellation Charges Per Person 100% of the Tour Price
In case of third party products, such as cruise holiday, bus and train tickets, 5 Star hotels, services during the trade fair period, festival periods, the rules relating to cancellation and the cancellation schedule prescribed by the concerned third party service provider would also be applicable in addition to the above penalties and we have the right to claim service and communication charges of INR 2,000/- per person additionally. Cancellation charges shall be subject to applicable tax.
GST will be applicable on all cancellation charges. Hence, post deduction of cancellation charges with GST, balance amount will be refunded.
It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any cause including but not limited to illness, death, court orders, non-availability of travel documents, visa etc. As per the booking conditions, we are constrained to levy the aforesaid Cancellation Charges in addition to the actual administrative / service expenditure incurred towards visas / permits, (in the case of travel to SAARC countries) retention charges by overseas supplier etc.
If you wish to cancel your booking, you need to inform us by any of the following methods, provided that such information should be given on a working day within working hours:
While making an online booking, once you accept the Terms & Conditions online for yourself and other persons travelling with you, then such acceptance would be treated as full responsibility for acceptance and cancellation for all such persons.
However, in the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you:
- If you fail to pay the tour costs in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you.
- In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation;
- If upon your non-payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall still be deemed to have been cancelled by you without any advance notice, inviting the highest cancellation charge.
Amendment Of Booking By You
If you wish to amend or change your booking, you have to communicate your request to us in writing or email to email@example.com. Such requests for change or amendment will be accepted subject to availability. Please note that:
- The amended or changed booking will be regarded as a new booking;
- In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges as specified shall also apply.
Transfer From One Tour To Another
A request in writing or email to firstname.lastname@example.org for transfer from one tour to another will be treated as cancellation on that tour and a fresh booking on another. In these cases, costs for re-processing your documentation including permits / visas / cruise / airlines / bus bookings / insurance, etc. due to the transfer to another tour will be applicable. In case you transfer within the cancellation period, then the cancellation policy will also apply. Revised Terms & Conditions if any shall also apply.
The Holiday Price Includes And Exludes:
Please refer to the relevant section of the Price Grid / Quotation for the Tour Cost / inclusions / exclusions. All services will be as per those specified / confirmed and paid for as per the e-ticket, service voucher and insurance policy (for booking made in India only / as applicable). If you avail any service which is not included in the holiday package or get upgraded, then the payment for the same will have to be cleared by you directly. Please note that porterage, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages and soft drinks, paid toilets etc. are not included unless specifically mentioned as included in the Itinerary and such expenses shall be directly paid by you. All personal expenses are excluded. There will be no refund for unused vouchers / services.
No refund will be allowed in case of no-shows, except air taxes (excluding fuel surcharge). In the event of cancellation / re-scheduling of flight, if hotel rooms and flight seats are available for the subsequent day or on an alternative schedule, then to the extent possible, you shall be accommodated. No refund will be given on commencement of first leg of journey or on partly utilized package, except air taxes (excluding fuel surcharge).
For International travel, you will have to pay the foreign exchange component of the Tour Cost from your Basic Travel Quota (BTQ) entitlement. It is mandatory that you purchase your BTQ quota from an Authorized foreign exchange money changer. In such cases, it is mandatory to provide copy of the foreign exchange purchased receipt.
It is advisable that you carry the foreign exchange partly in cash and partly in Traveler's Cheques / Foreign Currency pre - paid Card. Please note that the BTQ Form signed by you has to be forwarded to the Authorised Dealer by us for release of the Foreign Exchange to us towards the cost of the holiday as a part of your BTQ.
Kindly note that the present Reserve Bank of India rules stipulate that Indian passport holders are entitled to USD 10,000 or its equivalent under the Basic Travel Quota in a financial year where they cannot avail more than USD 3,000 or its equivalent in Cash.
Rate Of Exchange Applicable To Refunds
Please note that refunds of foreign exchange component of the Tour Cost will be based on our buying rate of that date. To make itclearer, every day we i.e. Cox & Kings Limited publish on our web page and through our sales network, our buying and selling rate for foreign currency applicable for that day. When we receive Indian Rupees from you in relation to a booking, we convert them into the foreign exchange component of the Tour Cost at our selling rate, then applicable. However, when we refund the foreign exchange component to you in Indian Rupees, we do so at our buying rate applicable on the date of refund and after deductions of bank charges as applicable in cases of bank remittance / telegraphic transfer.
Our Scope Of Services
We inspect and select the services to be provided to you. However, we do not own, operate or control any shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
- You will need to adhere to the conditions, rules and regulations of each service provider. You will need to check the hotel rules to check the timings when your meal is served, to ensure that you are available at that time. We are not responsible for the consequences if you breach such rules and regulations;
- If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same;
- We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.
Please refer to the Itinerary on the Website for details of the meals which would be served to you on the tour. The meals if included in the Itinerary are generally pre-set menus (excludes beverages and mineral water). We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition. We, however, reserve the right to change the said meal arrangement, where circumstances compel us to do so. We cannot guarantee the quantity of the food as may be provided by the service provider. In the event that you reach late and miss any meal, then no claim can be made by you for the meal/s which have been missed and not consumed.
We select hotels for your stay at locations, which give comfort and value for money. Sometimes the hotels may be booked far off from central places. Modern facilities such as attached toilets with showers / bathtubs are generally provided.
The check-in / check - out times may vary from city to city. Usually, the check-in time is 12 noon and check out time is 11:00 a.m. You may have to wait for some time till the rooms are cleared. However, in case the room is required on immediate occupancy / late check out, kindly inform our sales executive to assist on the same, for which an additional cost may be levied.
During trade fairs, sometimes last minute hotel tariffs may vary from their normal / displayed rates for which we shall not be responsible for any variation in the rate displayed by the hotel.
We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc. and are subject to availability. If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable.
We shall not be held liable / responsible in case the hotel provided is not the same as mentioned on the Website at the time of booking. We reserve the right to change the hotel any time due to any reasons. No refunds will be provided in case we are not able to provide confirmation of the hotel mentioned on the Website.
Any damage caused to the hotel property by you will have to be paid directly and we would not be liable / responsible for the same.
Hotel standards vary throughout India. Hotels in India continually try to upgrade their services and there can be ongoing renovation works throughout the year. We will endeavor to obtain rooms as far away from such activity as possible but please bear in mind that hotels run on full capacity during peak season and specific rooms can rarely be pre-booked. Hotels may be booked far off from central place.
Economy hotels are budget hotels and they may not have any star category classification obtained from the relevant authorities of Government of India. Even 2 star properties approved by the India Tourism, Government of India, can be considered as economy hotels. These hotels may provide very bare basic amenities.
Standard hotels are mainly 3 star category hotels approved by the India Tourism, Government of India. They may also include Heritage hotels, Lodges and Resorts.
Deluxe hotels can be categorized with ratings of 4 star or 5 star approved by the HRACC, India Tourism, Government of India. They may also include Heritage hotels, lodges and resorts.
Heritage hotels are set in old or historic style buildings and are categorized into grand, classic and heritage. If you would like to stay in any hotels other than those featured in the tour itinerary, or you would like to upgrade the standard of your room, this can be arranged and you will be informed of the difference in price and this would be subject to availability.
Hotels can be booked on the following occupancy basis:
For single occupancy basis, you will have to pay a single room supplement unless another tour participant is willing to share your room. You shall also be liable to pay the single room supplement if earlier having booked on a shared room basis, you later have to take the room on single occupancy basis since your intended room partner has either dropped out of the tour for any reason or since you and / or your room partner are no longer willing to share a room. Note that the single room supplement will be charged in all cases where a booking on a shared room basis has to be changed to single room basis including the following:
- Intended room partner was arranged by you.
- Intended room partner was arranged by us for you.
- No room partner was found available for you.
Double / Twin Accommodation
A double room has either a single queen-sized bed or (2) two separate beds. If you request for a room with queen-sized bed, the same would be provided to you subject to availability as most of the hotel rooms are twin-bedded. In case of non-availability of a room with a queen-sized bed, a twin bedded-room would be given. In case of non-availability of either of them, the booking will be made based on the availability of the hotel.
We recommend a maximum of only (3) three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room. Some hotels do not allow a third occupant. This however is subject to the concerned hotel policy.
A child traveling for whom 'without a bed' charge has been paid would not be entitled to a separate bed in the hotel. In cases where the 'with bed' charge has been paid for the child and you decide not to avail such facility whilst on the tour, you would not be entitled to any refund. In case you decide to seek an extra bed for the child booked on 'without bed' basis on the tour subject to availability, you shall be bound to pay any additional amount charged by the concerned hotel directly.
Please note that porterage is not included in the Tour Cost. It is often difficult to get porters to assist, as hotels may or may not provide this service and it is therefore advisable to use bags with wheels. We recommend only one suitcase and one handbag per person.
You Are Responsible For Your Documents And Possessions
You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) at all times during the tour, whether during travel on the airline or during your stay in hotel or during your surface travel, while on excursions or otherwise. If you forget to carry or if you lose essential travel documents such as permits, passport, ID, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible. In view of what is stated above, please carefully note that:
- We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence or otherwise;
- We shall not be responsible for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you;
- Some coverage in respect of baggage loss or damage may be provided by insurance. It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws. If your baggage is lost or misplaced at any time during the course of your tour, it is 'your responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc.
Visa / Permi - Travel Documents And Clearances
The cost of processing of visa/s / permit/s may or may not be included in the holiday price and you may be required to pay for the same separately. Please refer to the Price Grid / Quotation for inclusions / exclusions.
For travel within India:
For travel within India, the service providers like hotels or whilst checking into the airport, the airport authorities insist that you produce proof of your identity such as copy of passport, pan card, driver’s license etc. which is a valid identification card issued by Government authorities.
These terms are subject to change from time to time as per government / regulatory policies.
For travel outside India:
You shall be responsible to hold valid and genuine travel documents and statutory clearances, to enable you to travel on the tour such as ID / passports / visas / insurance or any other statutory certificates etc.
Please ensure that your Passport is valid for at least six months or as applicable subsequent to the scheduled date of return of the travel. It is your responsibility to furnish all documents required by us for application of visa etc.
Granting or rejecting visas is the sole prerogative of the concerned sovereign governments and since we are merely a facilitator, we shall neither be responsible in case of non granting of such visas nor liable for any delay, denial or other related act / omission or for any loss, expense, damage or cost resulting there from.
The visa fee includes the actual visa charge, cost of processing fees, professional charges, and overheads. All costs, charges in respect of the said application for the visa shall be borne by you. In case of rejection of visa, the non-refundable amount paid by you shall be forfeited and no claim whatsoever shall be entertained.
In such cases, cancellation charges as applicable by us will apply and our decision will be final and binding upon you. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.
In the event that you are unable to travel on the date originally booked by you, due to rejection of visas by the concerned Embassy, you shall have the option to postpone your travel to any other future date or choose any other destination subject to cancellation charges of the previous travel.
We would not be responsible / liable in any manner whatsoever for any clerical error made by the concerned Embassy / Consulate regarding name, attachment of wrong photograph, duration and type of visa (single / multiple entries) or passport number.
We always use services of reputed courier companies for the purpose of transmission of passports to the Embassies / Consulates and to you in various cities. We would not be responsible for any loss or damage whether direct, incidental or consequential caused due to transmission delays or loss of passport. The documents forwarded by you for visa purpose are sent by us to the concerned Embassy / Consulate through third parties and hence we would not be liable / responsible for loss of your documents. We would however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents.
These terms are subject to change from time to time as per government / regulatory policies.
Please check online or through our representative for country specific requirements.
Please note that your health is entirely your risk and responsibility.
It shall be your duty to inform us in case you have any medical condition that may affect your ability to fully enjoy our tour arrangements or where the interests of other tour participants may be adversely affected by such condition.
We reserve the right (without obligation) to ask you to undergo medical tests and to provide written certification of your medical fitness before departure or at any time during the tour and if you fail to undergo such tests or fail to provide such certificates, we may decline to accept you or to continue you on the tour. Our actions in this regard may be guided not only by concerns for your health but also the convenience and health of the other tour participants. However, it is not our obligation to check your medical condition and if you suffer any injury or aggravation on the tour or if you are unable to enjoy / complete the whole or any part of the tour due to your medical conditions, we shall not be liable to compensate you nor to refund any amount to you nor to pay your medical expenses. In this regard, please note that service providers may decline to accept you on medical grounds. Please carefully read and understand the rules and regulations of the service providers, because we shall not be responsible for the consequences that you may suffer.
To some extent, your losses on account of cancellation or curtailment attributable to hospitalization as also your expenses of hospitalization may be covered by insurance.
NRI & Foreign Nationals
Non-resident Indians / foreigners can pay the Tour Cost in any convertible foreign currency received through normal banking channels or by debiting their NRE / FCNR accounts or against INR payment representing proceeds of foreign currency surrendered by them during their visit to India, duly supported by encashment certificates as per RBI rules. Foreign nationals residing in India can make payment in Indian Rupees against proof of residency and a photocopy of the same.
Please note that the payment gateway will be that of Cox & Kings Limited.
Please go through the Terms and Conditions carefully to understand your rights, responsibilities, risks and the extent of our liabilities. As earlier stated, we will not be liable to you for any loss, injury or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency, additional expenses incurred by you or for any direct, indirect, consequential loss and / or damage or any kind suffered by you howsoever caused arising out of any act, omission, default of any contractor / supplier or of any servant employed by the contractor / supplier or of any third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service comprising the tour package. In view of this, please note that we shall have no liability in the following circumstances (amongst others):
- Overbooking of rooms by the hotel.
- Loss of / delay of baggage by coach / cruise / train.
- Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any kind of theft howsoever caused;
- Rudeness or unprofessional behavior of staff of the hotel, ground handler etc., quality of meals, facilities given etc.
- Any kind of service denial or deficiency by any contractor / supplier.
Further, please note that in any case, our liability arising from this contract shall not exceed the total amount paid for the tour holiday. Further, under no circumstances shall we have any liability in respect of any indirect, special or consequential losses / damages whatsoever.
As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall not be liable for the same in any manner. You may recover such damages by purchasing an appropriate insurance policy. We shall not be responsible and / or liable for any damages caused to you due to reasons beyond our control (Force Majeure / Vis Majeure).
Any overstay expenses due to delay or changes in bus / flights / ships / trains / hotels or cancellation of special bogie or other services due to sickness, weather conditions, war, threat of war, strikes, rebellions, disturbances, unrest, curfew or any other cause whatsoever, shall be borne entirely by you and we shall not be liable for the same.
We are not liable for any acts, omissions or defaults of other tour participants which may result in injury, damage to your life / limb or property or interfere with enjoying any services to be provided on the tour.
We reserve the right to withdraw the package from any one whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers.
The immunities provided under this contract to us shall be available to our Managers, Employees and Servants but not to the contractors / suppliers selected through us.
Please note that we will be entitled to retain custody of your documents or properties entrusted to us till we receive payment of all amounts that are due to us in relation to your booking / travel.
You Will Need To Comply With Tour Conditions
You will have to strictly follow the tour program and comply with the Terms and Conditions of the various contractors / service providers such as hotels etc. You are responsible to register with our representative at the appointed date, place and time for departure and you would be treated as a no-show if you fail to do so and the consequences shall be yours entirely.
You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If you are not punctual, you could miss your flight, your transport, sightseeing, your meals etc. We will not be responsible / liable in any way in such situations.
You shall not behave in a manner which may cause distress or annoyance to any other person or which may create the risk of danger or damage to property belonging to us or others, service providers or any other persons.
You shall not carry any item or object, the possession of which is forbidden by any law, rules or regulations. Nor shall you violate any other law, rule or regulations. Should any tour participant misbehave or violate any laws, rules or regulations, we shall have the right to discontinue his / her participation and exclude him / her from the tour at his / her risk, cost and expense. Should we suffer any damage or liability on account of your misbehavior, we shall be free to separately charge and recover our losses and expenses from you.
For any visit which has religious significance (example: cathedrals / temples / mosques etc.) you will need to follow the rules and regulations set by them. Examples could be:
- Clothes not meeting with the required standards. Wherever required, you should cover your head with scarf; sleeveless clothes / shorts should not be worn. You must respect the place of worship.
- Photography which may be forbidden.
- Prohibition on eating or consumption of beverages.
- Maintaining silence during religious ceremony etc.
No Refund For Unutilized Services
It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.
As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).
- If you fail to join the group at the commencement of the tour or join the group later or leave the group before culmination of the tour for any reasons whatsoever.
- If you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any reason whatsoever such as late reporting, ill-health etc.
Employees Not Authorized To Change Terms
No person including any of our Employees has the authority to alter, amend, or waive any stipulation, representation, Term or Condition set forth in this document. Assurance if any, given by any of our Employees or any other person, whether given verbally / in writing / by email / by sms or otherwise, which is contrary to the Terms and Conditions shall not bind us, in any manner.
Tipping is customary (unless otherwise stated) for services rendered (e.g. porters, coach drivers, guides etc). Your sales consultant will guide you in this regard.
Privacy Of Information
We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with consulates, embassies, for obtaining visas / permits, suppliers, airlines, hotels and other service providers who would be providing you service during the tour.
We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or where under any laws, rules or regulations, such disclosure becomes necessary.
You agree to let us photograph and / or videograph the tour and specifically you agree to let us photograph and / or videograph you in the course of the tour. You agree to let us publish such photographs / videographs through all media including print media, websites, letters, emails etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and / or videographs and statistics are our absolute property and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photographs and / or videographs taken by you during the tour, we would be free to publish such photographs and / or videographs through all media including print media, websites, letters, emails etc. We recommend that you register online so that we can send you updates and information on travel destinations.
Communications transmitted to your mailing address / email address on record shall be deemed to have been communicated to you even if returned undeliverable for any reason. All communication from you to us has to be in writing, not orally. Where you book directly with us, we will address communications to you at your mailing address and / or e-mail address given.
We shall not be liable / responsible for any error in communication by anyone in connection with the travel package.
Additional Conditions Apply In Case Of Promotions / Offers / Schemes
Please note that in case of special offers, promotions or schemes, the Terms and Conditions of these offers, promotions or schemes will be applicable in addition to these Terms and Conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and / or do not comply with all the terms and conditions of the offer, promotion or scheme, you would not be entitled to receive the benefit under such offer, promotion or scheme.
We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published.
All payments have to be made to Cox & Kings Limited. The payment gateway will be that of Cox & Kings Limited.
The payment of the selected tour cost can be made in the following manner/mode:
- Cash – Can be deposited in Axis Bank Limited - A/c Cox & Kings Limited. In case the cash amount is more than Rs 25000 per person, you will have to produce the Pan Card copy.
- Cheque / Demand draft / Pay order. The cheque / demand draft / pay order has to be drawn in favor of “Cox & Kings Ltd.”
- RTGS / NEFT – To Axis Bank Limited – A/c Cox & Kings Limited. All bank transfer charges to be borne by you.
- Credit Card - Online, you can pay by CREDIT CARD and transact directly on the Website. Bank Charges will be applicable for every transaction.
- Bank Details –
Beneficiary Name : COX & KINGS LTD.
Current Account Number : 911020063856258
Bank Name : AXIS BANK LTD.
Branch Name : ATLANTA, NARIMAN POINT, MUMBAI – 21
IFSC Code : UTIB0000173
Account Type : Current Account
City : Mumbai
- Cheque / Demand Draft is subject to realization.
- It is mandatory that in case of partial payment, you update the balance payment once made by accessing Manage Booking > Payments > Update Payment Details.
Please check your booking confirmation / payment email on making an online booking for the due date of your balance payments of the tour cost. This balance payment has to be made within 20 days from the booking date or 30 days before departure date whichever is earlier. If the booking is accepted within 30 days of the date of departure of the tour, the entire Tour Cost has to be paid upfront. A delay in payment of your Tour Cost (part payment or full payment) can result in a delay in processing your documentation, booking and issue of tickets (if applicable) and we may treat it as a cancellation of booking by you, which will be subject to the applicable cancellation charges as per the cancellation schedule. We reserve the right to amend the prices published on the Website and to adjust our charges based on various factors including currency fluctuations, fuel price rise, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or any taxes or visa / permit amounts and / or for any reason before the date of departure. All such increases in price must be paid for in full before your departure.
On Tour Assistance
If you have any grievance/s on tour, you must immediately inform us and the independent contractor, so that we can take up the matter with the independent contractor and we have a chance to rectify the problems then and there, if the grievance is genuine. If you fail to do this, any right to compensation or refund which you may have, will be extinguished or reduced.
Your grievance concerning services of any independent contractor should be communicated on the emergency telephone number given to you immediately, followed by written communication:
- By email to email@example.com
- In writing on working days to us, within regular working hours at the following address:
JetEscapes Service Centre
C/o. Cox & Kings Ltd.
Vaman Techno Centre,
Marol Makwana Road
Marol Andheri East
Mumbai - 400 059
Toll Free: 1800 209 6101
All communication has to be on working days within working hours at the above mentioned office address:
A copy thereof should be marked to the independent contractor, if possible, whereby we have the chance to rectify any problems, if the grievance is genuine. Failure to do so will result in your losing any right as to compensation or refund.
Any complaint by you must be notified to us in writing within (twenty eight) 28 days of the end of the Tour. No claim notified to us outside this period will be entertained and we shall incur no liability whatsoever in respect thereof.
Baggage allowance for air travel will be mentioned in your e-ticket. All baggage and personal effects are at all times and in all circumstances is your responsibility. Please be careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit cards, ornaments, traveler's cheques, currency notes, travel documents should never be left unattended in the hotel, restaurant, aircraft, coach or any other mode of transportation, at the place of amusement / sightseeing or in the airport and / or railway / cruise station. Similarly the same should not be kept in the checked - in baggage. If you misplace or lose any moveable property, we will not be liable / responsible for the same.
Safe Deposit Lockers
It is advisable that you carry valuables on your own person at all the times. If safe deposit lockers are available in the room, you should avail the facility which is generally free of charge. Some of the hotels do have safe deposit lockers in the reception area, which is chargeable.
Irrespective, you must take all necessary precautions in protecting your valuables as we shall not be liable / responsible for any loss of valuables or for making good such loss.
You must read the terms of insurance coverage and check the accuracy and correctness of the policies and in case of any errors report the same to the Insurance Company to rectify it as we are merely a facilitator and will not be responsible / liable for any future consequences.
Please note that any claim would have to be referred by you directly to the insurance company as we are only facilitators. You must carry your travel insurance policy document with you on holiday. This insurance cover would be valid for the duration of the trip and relate to persons below the age of seventy (70) years.
The cost of travel insurance premium is included in the holiday cost. If you wish to seek an extended stay abroad or if you or any member of your party is above seventy (70) years of age, there would be an additional premium payable by you. Senior citizens above the age of seventy (70) are required to submit medical test reports as required by the Insurance Company.
Please carry your e-ticket for the purpose of entering / check-in at the airport.
You are required to carry valid photo identification viz. Official Government issued photo identification, Pan Card, driving license, election photo id, passport (for international Guests).
The e-ticket terms and conditions will be provided along with e-ticket, service voucher and insurance policy.
If you have any tips / feedback, which you might want to share with us, do write in to us at our address as listed above or e-mail us at firstname.lastname@example.org
We reserve the right to determine the quantum of refund payable in case of cancellation or amendment of a package due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, transporters, tour operators, etc. and our decision on the quantum of refund shall be final. Even in case of a tour for which the payment was made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian rupees at the prevailing buying rate of exchange on the date of refund as per existing RBI rules & Regulations.
Refunds (if any) for amendments / cancellations will be made by Cox & Kings Ltd. In case we exercise our discretionary rights to alter, amend or cancel any tour or holiday advertised, those booked for such tour can exercise the option:
- To continue with the tour as altered or amended; or
- To accept any alternative tour, which we may offer; or
- To unconditionally accept the return of the tour cost charges (after deduction of the expenses incurred by us on your booking, administrative and overhead charges as applicable from case to case, taxes etc.) in full and final settlement and we shall not be liable to pay compensation, consequential loss, damages, additional expenses or interest charges over and above as is computed by us as per these 'Terms & Conditions'. You will not be entitled to make any grievance thereafter in respect of the same.
In case of your travelling on an amended package, the legal relation between us shall not change only by virtue of the amendment. Your opting to continue with the tour arrangements as altered or amended means you agree to pay additional charges if any levied by us.
There shall be no refund if you do not or cannot utilize any service included in the tour cost or paid for like meals, rooms, entry tickets, excursions etc., nor can any refund be made for lost, mislaid or destroyed tickets or vouchers.
Law & Jurisdiction
In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by us. If the dispute is not settled by mediation within thirty (30) days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute shall be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole Arbitrator to be appointed by us. The Arbitration proceedings will be in Mumbai. The arbitrator’s decision shall be final and binding on both parties. In case of any dispute concerning the award the courts in Mumbai alone shall have exclusive jurisdiction. This contract will be governed by Indian law. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in Mumbai only.
As to the interpretation of the aforesaid terms and conditions, our decision shall be final and binding upon you. We reserve the right to change the Terms & Conditions any time without any prior notice.
On behalf of the guest(s) booked, I / We have read, understood and accepted the Terms and Conditions, Price Grid / Quotation, Itinerary, Promotion Booklet, Cancellation policy and Web pages. I / We being duly authorized by the said guest(s) do hereby agree and accept the same for self and on behalf of the said guest(s) assuming full responsibility.