Please select your country of residence to view relevant information, fares and special offers.
If you have left behind any of your personal belongings onboard, here's a quick and easy way to find it.
In case you are unable to trace your lost item here, kindly write to firstname.lastname@example.org
Simply fill out the above form to know if your lost item has been found
If you are able to recognize your lost item online, you will then be required to select the item displayed and submit the claim form provided to you
You will then receive a confirmation via email with contact details of the concerned airport personnel and the necessary documentation to claim the lost item
Lastly, a visit to the airport will be required by yourself or an authorized representative to claim the identified article
Kindly submit the below mentioned documents at the airport
Copy of the e-ticket
Government approved photo identification
In case you decide to send an authorized representative to collect the lost item on your behalf, they will need to carry the below mentioned documents in addition to those stated above.
Original letter of authority
A self-attested copy of the owner’s valid photo identification
Representative’s original photo identification and self-attested photocopy.
This is only applicable for those items traced by Jet Airways from the aircraft
This is only a diligent effort as a goodwill gesture by Jet Airways to assist a guest to trace out a lost item from the aircraft and at no point of time take the responsibility/obligation to mandatorily recover the same and cannot be deemed to be within the scope of deficiency of service at any point of time
Lost items will not be shipped / delivered by Jet Airways
Jet Airways will not be liable for any observed damage on the retrieved item(s)
Items left behind at airport security will require the guest to check and coordinate directly with the concerned airport authority / operator
The items left behind onboard will be available for display online:
Details of the lost items would be available on our website for 30 days only.
No claims thereafter will be entertained
Guest agrees not to initiate any legal proceedings for not tracing and identifying any of their lost items.
All the terms and conditions at the time of booking are applicable in this context too.