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Terms and Conditions - Hotels

The following terms and conditions are applicable and binding when using the Hotels product on the jetairways.com website.

  • The Hotels product is a white label solution (“Site”) provided by EAN.com, L.P. (EAN), wherein once you click the Hotels tab/image/link on jetairways.com, the controls are passed to EAN.

  • The hotel content provided on the Site is supplied by EAN through its affiliate, Travelscape LLC and also, through various third parties.

  • The booking happens on the platform hosted by EAN, to whom you will make the payment and who will provide the confirmation. Accordingly, EAN and / its affiliates and third parties will be solely responsible and liable for the hotel bookings / services, booking confirmation and fulfillment of the hotel booking / service.

  • Jet Airways (India) Ltd. will not be responsible for the content on the Site, payment, booking confirmation and fulfillment of the hotel booking / service or in respect of any disputes in relation thereto, in any manner whatsoever.

Limitation of Liability and Disclaimer of Warranties

  • The information published on the Site may be incomplete or include inaccuracies or typographical errors. Jet Airways (India) Ltd. does not represent or warrant that access to the Site will be uninterrupted or that there will be no failures, errors, omissions, or loss of transmitted information, or that no viruses will be transmitted from this Site.

  • Jet Airways (India) Ltd. makes no representations or warranties about the suitability of the information, products, and services contained on the Site for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. Jet Airways (India) Ltd. hereby disclaims all warranties and conditions and liabilities with regard to the information, products, and services displayed or available on the Site, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

  • In no event shall Jet Airways (India) Ltd. be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of this Site or inability to use this Site, or availability of this Site or for any information, products, and services obtained through this Site, or otherwise arising out of the use of this Site, whether based on contract or strict liability or otherwise.


  • This Site is available for booking hotels globally. You will use this Site to make only legitimate bookings.

  • The hotel bookings made will be as per the terms and conditions and cancellation rules provided at the time of booking the hotel.

  • The booking confirmation will be provided by EAN as per the payment options provided / managed by them.

  • You are responsible to read all terms and conditions / rules mentioned on each page of the Site. Jet Airways (India) Ltd. will consider as accepted these terms and conditions if you complete your booking process.

  • You are responsible for the correctness of the guests / travelers details at the time of booking the hotel.

  • Jet Airways (India) Ltd. assumes no responsibility whatsoever for any service issues faced at the time of booking process / check-in / check-out or during the hotel stay.

Modifications and Refunds

  • Booking once created cannot be modified. It will need to be cancelled and re-booked, either online or offline by calling 1800 102 4446 (Callers from India) and +91-124-4873872 (Callers from outside India).

  • The cancellation rules / penalty displayed at the time of booking will apply.

Personal Profile and Registration

  • Your personal profile provided at the time of booking will be stored by EAN, including its affiliates and third parties and can be used for marketing / promotional purpose. Jet Airways (India) Ltd. assumes no liability or responsibility towards the same.

Age and Responsibility

  • You represent that you are of sufficient legal age to use the Site and the service provided there under, and you possess the legal right and ability to create binding obligations for any liability you may incur as a result of the use of this Site. You understand that you are financially responsible for all uses of this Site by you and those using your login information. You will supervise all usage of the Site under your name or account. You warrant that all information supplied by you and members of your household in using the Site to book Hotels are true and accurate.

  • Taxes, surcharges, and fees: All known taxes, surcharges, and fees will be collected at the time of booking the Hotel. Some Hotels might levy additional taxes, surcharges, and fees, which is payable by guests at the time of check-in / during the stay / check-out. Information on these charges is not given at the time of booking.

Modification of Terms

  • Jet Airways (India) Ltd. reserves the right to change these terms and conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Continued use of the Site following any such changes shall constitute your acceptance of such changes.

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