Terms and Conditions for Online Booking
The below terms and conditions apply to Jet Airways flights.
Limitation of Liability and Disclaimer of Warranties
The information published on this website may be incomplete or include inaccuracies or typographical error. Jet Airways (India) Ltd does not represent or warrant that access to the Website will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on this Website.
Jet Airways (India)Ltd makes no representations about the suitability of the information, products, and services contained on this Website for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. Jet Airways (India)Ltd hereby disclaims all warranties and conditions with regard to the information, products, and services, (other than carriage by air), including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.
IN NO EVENT SHALL JET AIRWAYS (INDIA)LTD BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT OR STRICT LIABILITY OR OTHERWISE.
ANY CARRIAGE BY AIR USING A TICKET OBTAINED USING THIS WEBSITE SHALL BE SUBJECT TO THE CONDITIONS OF CARRIAGE AS PROVIDED IN THE CARRIAGE BY AIR ACT 1971, APPLICABLE FOR BOTH NON-INTERNATIONAL AND INTERNATIONAL CARRIAGE.
THE ABOVE EXCLUSIONS AND LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.
The Jet Airways online booking system is currently available for flights operated and marketed by Jet Airways. You will use the Jet Airways online booking facility to make only LEGITIMATE reservations.
You can book online for up to 7 guests per booking. The bookings can be made in Première or Economy Class on Jet Airways flights only subject to applicable fare conditions and seat vacancies in that fare group and seats being available in totality. Fares are not guaranteed until ticketed.
Bookings within 1 hour of departure for domestic flights and 2:05 hours for International flights cannot be made through our website. Please contact the nearest Jet Airways office for any assistance.
Electronic tickets will be issued for all bookings made on our website and the mode of payment will be through credit / debitcard. Fares are not guaranteed until ticketed.Electronic Ticket is Jet Airways' ticketless travel service. An electronic image of your ticket is stored in Jet Airways' reservation system. The itinerary receipt is your confirmation of travel.
Once purchased online the system will generate an Electronic Ticket and a printable itinerary receipt will be displayed. You will need to print this itinerary receipt and use it for your access to the airport and check-in. To enter the airport and for check-in, you must present the itinerary receipt along with a valid photo identification (Official Government issued photo identification / driving license / election photo identification / Passport [for international guests] / photo credit card). Guests travelling with infants are requested to carry a valid document as proof indicating the infant's age.
You are responsible to read all 'notes and rules' mentioned on each web page displayed while booking on our website. Jet Airways will consider as accepted these notes and rules if you complete your booking process.
You are responsible for the correctness of the age of children booked by you online. A child is one who has reached his / her second birthday but not yet reached his/her twelfth birthday on the date of commencement of journey.
User in his own interest is requested to confirm this information from the nearest Jet Airways office in case of any doubts.
Once an online booking is made, the guests are requested to confirm the time, and date of departure. Jet Airways assumes no responsibility whatsoever on account of delay or cancellation of flight for any reason whatsoever including change in flight schedule. You are transacting on a website where the merchant is based out of India, your issuer may charge an "International Transaction Fee" if you transact via a non Indian card.
Modifications and Refunds
Once purchased online, guests can make use of the Manage Booking facility through which they can cancel & refund their e-tickets, online.
Please contact any Jet Airways Reservation office or the contact center to make changes or cancel your reservation if not booked online.
The refund of a ticket issued by a Travel Agent must be processed through the issuing Travel Agent only.
Payment of online booking is accepted by Credit Card. All major credit cards will be accepted.
The Credit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the Credit Card is not the guest, then the guest should possess the following:
- A photocopy of both sides of the Credit Card, which will have to be self-attested by the credit card holder, authorising the use of the Credit Card for the purchase of the ticket. For security reasons, please strike out the Credit Valid Verification (CVV) number on the copy of your credit card.
- This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.
- The above document MUST be produced at the time of check-in. If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.
- In case the credit card used to transact online is issued in a country other than the country of Booking there may be bank charges applicable.
- Payment made using American Express Card will be converted to Indian Rupees at time of settlement. However, you will be billed in your local currency. Hence, it is possible that the billed amount on your card statement may be more than the fare shown on the ticket.
Jet Airways (India) Ltd. is not responsible for any charges that may be levied by the Card Issuing Bank.
Payment of online booking is also accepted by Debit Card. Jet Airways accepts Debit Cards, issued by the following Banks in India:
- Andhra Bank
- Axis Bank
- Barclays Bank PLC
- Canara Bank
- City Union Bank
- Corporation Bank
- Deutsche Bank
- GE Money Financial Services Ltd
- HDFC Bank
- ICICI Bank
- Indian Overseas Bank
- Karur Vysya Bank
- Kotak Bank - Virtual Card
- Standard Chartered Bank
- State Bank of India
- Syndicate Bank
- The Federal Bank Ltd
- Union Bank of India
The Debit Card facility is also valid for transacting on other country sites. The Debit Card payment is subject to authorization from the Card Issuing bank.
The Debit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the Debit Card is not the guest, then the guest should possess the following:
- A photocopy of both sides of the Debit Card, which will have to be self-attested by the Debit card holder, authorising the use of the Debit Card for the purchase of the ticket. For security reasons, please strike out the Credit Valid Verification (CVV) number on the copy of your Debit card.
- This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.
The above document MUST be produced at the time of check-in. If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.
Net Banking, Cash Cards / RuPay
If you have an account with any of the mentioned banks under the Net banking / cash card option(s) on the booking engine, then you can pay for your eticket(s) securely through the respective bank's Internet banking option and the amount will be automatically debited from your account.
Incase of cancellation / refunds and reissues, please see below:
- Cancellation / refund before flight departure – Please use the Manage My Booking facility by clicking here.
- Cancellation / refund after flight departure - Please visit the nearest Jet Airways counter.
- Changes / reissues before and after flight departure - Please visit the nearest Jet Airways counter
'jetairways.com' is not liable for any payment authorization, as the payment gateway is responsible only to hand over the information in an encrypted / secure format to the respective bank for authorizing the transaction. Any issue with payment authorization will need to be taken up with your respective bank.
This facility is valid for all bookings made in Indian Rupees (INR) currency only.
Online banking is a convenient and secure mode of payment for guests booking tickets using their online banking details.
Online banking (Sofort, iDEAL, Giropay and ING Home pay) offers guests an alternate real time payment option.
This payment option is applicable for guests booking tickets from the Netherlands, France, Italy, Spain, Switzerland, Belgium, Germany and United Kingdom exclusively on jetairways.com, mobile site and app.
Guest who wish to reissue or amend their booking may call the contact centre or visit our nearest ticketing counter. To cancel the booking, guests can use our Manage Booking facility on jetairways.com or call our contact centre or visit our nearest ticketing counter.
Post cancellation the refund amount will be credited to the respective account within 15 working days.
Personal Profile and Registration
Currently guests can book on our website without registering or without creating any login ID. However at a later date all guests booking on our website will have to register online on our website and, a user ID will be allotted to you, which can be used in all future transactions. Your personal profile such as email address, home and business address, phone and fax numbers as well as your special requirements will be stored. We recommend that you fill in your personal preferences. This will help us in providing you with our optimum service and save your time for future inquiries and bookings. Your user ID and password are confidential and should not be revealed to any person to prevent its misuse.
All information shall be provided at the option of the guest and Jet Airways bears no liability towards the same.
Age and Responsibility
You represent that you are of sufficient legal age to use this service, and you possess the legal right and ability to create binding obligations for any liability you may incur as a result of the use of this service. You understand that you are financially responsible for all uses of this service by you and those using your login information. You will supervise all usage of the booking facility under your name or account. You warrant that all information supplied by you and members of your household in using the booking facility are true and accurate.
Documentation and health requirements
The responsibility to ensure the correctness of all documentation including valid Indian resident permit, passport & visa (if required) rests solely with you. Jet Airways will not be responsible for any damages arising out of incomplete or improper documentation on your part.
Airport taxes, surcharges, and fees
All known taxes, surcharges, and fees at the time of ticketing will be collected on your ticket. Some airports will levy an airport departure taxes, surcharges, and fees, which is payable by guests at the airport locally. Information on these charges is not given through our quoted fares.
Conditions of contract
The carriage of guests and their baggage by air will be subject to the Conditions or Carriage of the carrier concerned. Please read 'Jet Airways (India) Ltd' General Terms & Conditions and Conditions of contract for guests & Baggage handling.
Modification of Terms
Jet Airways (India)Ltd reserves the right to change these terms and conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Continued use of Jet Airways online booking system following any such changes shall constitute your acceptance of such changes.
Restrictions on Use
Jet Airways and its licensors retain all rights (including copyright and patent rights) with respect to all software and underlying information and material available through the Jet Airways Online booking facility. You must not download or otherwise export or re-export any software or underlying information or material available through the Jet Airways Online booking facility except with the written permission of Jet Airways (India)Ltd and in full compliance with all Indian and other applicable laws and regulations. In particular, but without limitation, you must not download or otherwise export or re-export any software or underlying information or material available through the Jet Airways Online booking facility unless such downloading occurs in the course of using the Jet Airways Online booking facility in accordance with the written instructions of Jet Airways (India)Ltd.
No Unlawful or Prohibited use
You will not use this Website for any purpose that is unlawful or prohibited by these Conditions of Use. You will not use the Jet Airways online booking facility to make any speculative, false or fraudulent reservation.
You must not:
- resell the service of the Jet Airways Online booking facility; or
- use the Jet Airways Online booking facility for any activity which breaches any law; or
- use the Jet Airways Online booking facility in a way which interferes with its availability for other users; or
- use other means to transact or obtain information if you are unable to use the Jet Airways Online booking facility.
Jet Airways (India)Ltd does not warrant or represent that your access to the Jet Airways Online booking facility will be uninterrupted or error-free or that any information, data, content, software or other material accessible through the Jet Airways Online booking facility will be free of bugs, viruses, worms, Trojan horses or other harmful components.
Note: Guests holding open tickets (issued across Jet Airways counters/travel agent) should contact nearest Jet Airways office/travel agentfor endorsing the tickets for travel. Guests cannot make bookings on our website to use their existing open tickets.
Please note: For Guests travelling from United Kingdom to any destination that transits onwards through any Indian Gateway, Carriage of any liquid above 100 mls is not permitted. This includes any duty free items purchased on board or at any of the airport(s) due to security reasons.
Optional Payment Charge (OPC)
Effective Jun 7, 2017, the Optional Payment Charge applicable at ticketing counters within India, has been revised as below. This charge is applicable on the total fare of the ticket. However guests booking tickets at Jet Airways ticketing offices and using their debit card as mode of payment, shall be exempted from the Optional Payment Charge. For more information, please click here.
Effective May 23, 2017, the Convenience Fee applicable for ticketing on jetairways.com (India site), Jet Airways Mobile App, the IVR and the Optional Payment Charge applicable at ticketing counters within India, has been revised to INR 225 for travel within India and INR 350 for international travel. This charge is applicable per sector, per guest. However guests booking tickets at Jet Airways ticketing offices and using their debit card as mode of payment, shall be exempted from the Optional Payment Charge.
This non-refundable fee is applicable for both Domestic and International journeys. For more information, please click here.
Jet Airways has codeshare relationships with various international airlines whose fees may vary. For fees applicable to 9W* flights operated by carriers other than Jet Airways, please visit the operating carrier's website.
- Air Berlin
- Air Canada
- Air France
- Air Seychelles
- All Nippon Airways
- Bangkok Airways
- Brussels Airlines
- Etihad Airways
- Garuda Indonesia
- Kenya Airways
- Malaysia Airlines
- South African Airways
- Vietnam Airlines
Offer for upgrading to Première when booking on Jet Airways’ website (viz., jetairways.com) or mobile app
The offer to upgrade to Première is made when booking an Economy Class ticket online on Jet Airways’ website (viz., jetairways.com) or mobile app.
This offer is available for select sectors and travel dates and is subject to seat availability. You can choose to purchase the upgrade to Première by selecting the Book Première. The upgrade fee will be added to the Total amount in the Trip Summary.
Subject to availability, the upgrade to Première may be selected on the onward or return journey, or both.
Payment for itineraries upgraded online during the booking process are accepted in all currently available payment modes except Pay at Counter.
Fare Lock feature is not applicable for itineraries upgraded online during the booking process.
Manage Booking feature is not applicable for itineraries upgraded online during the booking process.
The eligibility of any Flight Segment may be changed, subject to the availability of seats in Première class.
All fare conditions of a ticket with one or more Upgraded Flight Segments will remain the same as that of the selection made before the upgrade was chosen for the same Flight Segment(s). For the avoidance of doubt, no JPMiles or other benefits shall be accrued on the basis of the upgraded class, except for the Première seat and meals.
The fare benefits of the original selected Economy Class Fare Choice will apply.
You will receive a travel itinerary highlighting the new cabin of service and highlighting the applicable Economy Class fare choice benefits.
Cancellation and refund
The Upgrade fee is non-refundable, non-transferrable and non-changeable (i.e. date/flight/destination changes cannot be made).
Jet Airways does not guarantee that the Relevant Booking, including but not limited to its fares, terms and conditions, will be available should the upgrade be cancelled or forfeited for any reason whatsoever.
The amount paid for an upgrade of a Flight Segment for a guest will only be refundable if (i) that Flight Segment has been cancelled by Jet Airways, (ii) that Flight Segment is eventually operated by an aircraft without a Première or First Class cabin due to an aircraft change, (iii) there is a change in flight timing by Jet Airways where the guest is unable to accommodate the rescheduled timing, (iv) the guest is eventually unable to travel in the upgraded class on that Flight Segment because the upgraded class cabin has been overbooked, or (v) the guest misses the flight on that Flight Segment because he/she was on a delayed inbound connecting flight operated by Jet Airways. Notwithstanding the above, if the guest in any of the above scenarios is re-accommodated on any seat of equivalent or higher class as the Upgraded seat on the same / a different flight, the amount paid for the upgrade shall not be refundable.
Liability of Jet Airways, if any, is limited only to the extent of the upgrade charge paid by the guest per sector. Refund of the upgrade charge, if payable, will be made in the amount, currency that was paid for the upgrade, and will be in accordance with the Conditions of Carriage and the laws applicable in that regard, and will be the full and final compensation from Jet Airways.
Jet Airways reserves the right at any time, without prior notice to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly or in part, this offer by another offer, whether similar to this offer or not, or to withdraw this offer altogether or to amend it.
Jet Airways is not liable to guests for any loss of value or benefits that may arise as a result of any changes made to the said offer to upgrade to Première when booking on jetairways.com or app.