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IVR Ticketing

Interactive Voice Response (IVR) based Payment and Ticketing

Book and pay for your eTickets over an exclusively customized and secure Interactive Voice Response (IVR) system.

Once you confirm that you wish to pay through the contact centre, our executive will transfer you to a secure IVR system that will request you to enter your credit card details. On successful authorization of the credit card, you will get an automated response and your eTicket will be sent to you via e-mail instantly.

This service is currently available for all bookings made through our India, Canada, United States of America and United Kingdom contact centre.

To book tickets:

  • Within India, call 39893333* or 08039243333
  • In U.S. and Canada, dial our toll free number 1-877-uflyjet i.e 1-877-835-9538
  • In U.K. call +44 0808 101 1199


You can now call our contact centre through IVR and purchase the following ancillary services:

  • Fare Lock
  • Seat Select
  • Excess Baggage
  • UMNR
  • Carriage of Pets

Data Security

Once you are referred to the IVR system; there is no manual handling of your call or your credit card details. Our staff will take over only after completion of payment and ticketing. Information exchanged with us through the IVR system is treated securely and protected by Verisign and Thawte, by using the internationally accepted and industry standard powerful encryption technology (128 bit secure socket layer, SSL).

To further enhance credit card data security, the credit card details are masked in the reservation record and are not accessible to the contact centre staff.

Booking process and eligibility

Booking and payment through IVR is permitted up to 1 hour prior to departure for domestic flights and up to 2:05 hours prior to departure for international flights. The service is available for all eTicket eligible sectors.


IVR ticketing is currently not available for:

  • Employee rebated and industry discount travel.
  • Wholly open dated itinerary.
  • Bookings generated through travel agents, GDS and other airline PNRs.
  • Fares requiring validation of documents (e.g. senior citizen, military, Student, blind, cancer, disabled, seamen, leave travel concession, MEDA).

Cancellation and Refunds

For cancellation and date change of tickets booked through IVR:

  • Please contact our Contact Centre on 39893333* or 08039243333. However, wherever you require to make additional payments or avail partial refunds you will need to visit our ticketing counter.
  • For cancellation of tickets booked through IVR in USA and Canada:
    Please dial our toll free number 1-877-uflyjet i.e. 1-877-835-9538.

All security regulations and terms & conditions currently applicable for eTickets, will apply for tickets booked through the IVR.

* For non metro stations, please add the nearest metro city code.

Terms and conditions | FAQs

Re-issuance of eTickets

You can now re-issue tickets using IVR

  • For eTickets booked on the website and IVR
  • For eTickets booked through an Offline or Online Travel Agent, Jet Airways Airport or City offices or any GSA
  • For JetPrivilege Award eTickets
  • For code share and Interline eTickets and,
  • eTickets issued using any form of payment and currency

** The above is currently applicable only for Jet Airways tickets commencing with ticket number 589.

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