Jet Airways does everything possible to ensure careful baggage handling, but occasionally baggage or contents can be damaged during the sorting and loading processes.
Damage to baggage or contents must be reported to a Jet Airways representative or baggage agent in the baggage hall before you leave the airport.
Our agent will ask you to fill out some documentation and report the problem immediately. Damage due to over packing or excess weight is not covered.
When damage is reported and deemed the result of negligence or accident on part of Jet Airways or its representatives, you'll be offered either immediate settlement or we'll arrange to have your baggage repaired at our cost.
Fragile items packed in checked baggage are not covered by Jet Airways; please ensure all such items are securely packed to avoid damage, breakage or spillage.
Disclaimer: Jet Airways does not accept liability for conditions that result from normal wear and tear such as scratches, minor cuts, dents, soil and/or damage to checked luggage such as:
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