Jet Airways

Contingency plan for lengthy tarmac delays

Jet Airways complies with all U.S. Department of Transportation rules regarding lengthy tarmac delays. Our contingency plan is intended to provide you with information regarding Jet Airways' policies and procedures for handling your travel on our airline.

Jet Airways will allocate sufficient resources to implement this plan. This plan has been coordinated with airport authorities (including terminal facility operators where applicable), U. S. Customs and Border Protection, and the Transportation Security Administration at each U. S. airport Jet Airways serves, as well as its regular U. S. diversion airports.

In the event that a lengthy tarmac delay affects your flight at a US airport, Jet Airways will:

• Provide guests with adequate food and potable water no later than two (2) hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pilot in command determines that safety or security considerations preclude such service.
• Ensure that operable lavatory facilities remain available while the aircraft remains on the tarmac.
• Ensure adequate medical attention is available, if needed.
• Notify guests on-board the aircraft affected by a lengthy tarmac delay of the status of the delay every 30 minutes during the delay, beginning 30 minutes from scheduled/revised departure time.
• For international flights, allow guests the opportunity to deplane at a gate or another suitable disembarkation point before the tarmac delay reaches the four (4) hour mark, unless
  • (i) the pilot-in- command determines that there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane guests; or
  • (ii) air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
• Notify guests about the status of the delay for a flight affected by a lengthy tarmac delay every 30 minutes from the time guests are permitted to deplane.
• Provide adequate assistance and care to guests with disabilities in accordance with 14 CFR 382 and other guests with special needs in accordance with Jet Airways policies.

Note: In case a flight operated by a code share partner is affected by a lengthy tarmac delay, the tarmac delay contingency plan of the carrier operating that code share flight, as specified on that partner airlines website, applies.