Jet Airways

Valuable Articles

Currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value, are best carried with the guests in the cabin.

Restricted Articles

Medicines and toiletries in limited quantities which are necessary or appropriate for the guest during the journey, such as hair sprays, perfumes and medicines containing alcohol may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations.

The following items may be carried:
Dry ice in quantities not exceeding 2.5 kilograms (5.5 pounds) per guest, used to pack perishables, as carry-on baggage only.
Alcoholic Beverages. With approval of the carrier(s), small oxygen cylinders for medical use and small carbon dioxide gas cylinders worn by guest for the operation of mechanical limbs.

The above terms are only illustrative and not exhaustive and for further information you may contact Jet Airways office.

Dangerous Articles In Baggage
For safety reasons, dangerous articles, such as those listed below, must not be carried in guest's baggage.

Compressed gasses deeply refrigerated, flammable non-flammable and poisonous) such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.

Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.

Explosives, ammunitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.

Flammable liquids and solids such as lighter refills, alcohol, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches

Radioactive material, Briefcases and attache case with installed alarm devices.

Oxidising materials such as bleaching powder and peroxides.

Poisons and infectious substances such as insecticides, weed-killers and live virus materials.

Other dangerous articles such as magnetised materials, offensive or irritating materials.

The Government of India Prohibits the use of mobile phones on board at all times.

Update on carriage of food items in the checked baggage, click here.

Carriage of Perishables

Food products , including perishable will be accepted only if it is wrapped in a sealed protective material and packed in a leak-proof container.

Import of rice into the US is not permitted because of the risk of it being contaminated by Khapra beetles.

Travel within India

Conditions of Contract for scheduled domestic flights within India:

The carriage is subject to Jet Airways regulations relating to the conditions of Non-International Carriage (Group and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as Jet Airways Non-International Carriage (guest and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a guest or any other bodily injury suffered by a guest or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications etc. as mentioned in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time.

Excerpts from Regulations

International Travel

Terms and conditions of carriage applicable to International travel only:

Subject to conditions of contract in this ticket. This ticket is not valid and will not be accepted for carriage unless purchased from the issuing carrier or its authorized travel agent.

Notice of government and airport imposed taxes, Airline Fuel Charges, and fees:

The price of this ticket may include taxes, Airline Fuel Charges, and fees which are imposed on air transportation by government authorities. These taxes, Airline Fuel Charges, and fees which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX / FEE / Airline Fuel Charge" box(es) of this ticket. You may also be required to pay taxes, fees and Airline Fuel Charges not already collected.

Notice: If the guest's journey involves an ultimate destination or stop in a country other than the country of departure, the Montreal Convention 1999 or the Warsaw Convention 1929 (as may be applicable) govern and in most cases limit the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed "Advice to international Guests on Limitation of Liability" and "Notice of Baggage Liability Limitations"

Advice to international guests on limitations of liability: When the Montreal Convention 1999 applies in cases of death or bodily injury to guests, the Carrier is liable for proven damages upto 100,000 SDRs except that the Carrier will not be liable to the extent that such damages exceed for each guest that national currency equivalent of 100,000 SDRs if the Carrier proves certain defences specified by the Montreal Convention.

Where the Montreal Convention does not apply: For such guests on a journey to from or with an agreed stopping place in the United States of America, the Warsaw Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carrier parties to such special contracts, for death of or personal injury to guests is limited in most cases to proven damages not to exceed U.S. $75,000 per guest, and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such guests travelling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the Carrier for death or personal injury to guests is limited in most cases to approximately U.S. $ 10,000 or U.S. $ 20,000.

The names of carrier parties to such special contracts are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the Carrier's liability under the Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable) or such special contracts of carriage. For further information please consult your Airline or Insurance Company Representative.

NOTE: The limit of liability of U.S. $ 75,000 above is inclusive of legal fees and costs, except that in case of a claim brought in a State where provision is made for separate award of legal fees and costs, the limit shall be sum of U.S. $58,000 exclusive of legal fees and costs.

Further information is available on request.

Notice of Baggage Liability Limitations:

The liability for loss, delay or damage to baggage is limited by the Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable). Where Montreal Convention 1999 applies, such liability is limited to a maximum of 1,131 SDRs (approximately US$1800) per guest for both checked and unchecked baggage. Under the Warsaw Convention 1929, liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel under Warsaw Convention 1929 (including domestic portion of international journeys), the liability limit is approximately U.S. $ 9.07 per pound (U.S. $ 20.00 per kilo) for checked baggage and U.S. $ 400.00 per guest for unchecked baggage. For travel wholly between US points, Federal rules require any limit on an airline's baggage liability to be at least U.S. $ 2,500.00 per guest. Excess valuation may be declared on certain types of articles.. Further information may be obtained from the Carrier.

Notice of Liability for Delay Limitations:

For most international travel (including domestic portion of international journeys) under Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable), the liability for damage occasioned by delay in the carriage of air is limited. Where Montreal Convention 1999 applies, such liability is limited to 4,694 SDRs unless certain defences specified by that Convention apply.

Conditions Of Contract

• As used in this contract, "ticket" means this guests ticket and baggage check or this itinerary/ receipt if applicable, in the cases of an electronic ticket, of which these conditions and the notices form part, "Carriage" is equivalent to transportation, "Carrier" means all air carriers that carry or undertake to carry the guests or his baggage here under or perform any other service incidental to such air carriage, "electronic ticket" means the Itinerary / Receipt issued by or on behalf of carrier, the Electronic Coupons and, if applicable, a boarding document. "Warsaw Convention" means the Convention for the Unifications of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, on 28th September 1955, whichever may be applicable

• Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "International carriage" as defined by that Convention

• To the extent not in conflict with the foregoing carriage and other services performed by each Carrier are subject to:

  • provisions contained in this ticket,

  • applicable tariffs

  • carrier's conditions of carriage and related regulations which are made part hereof (and are available on applications at the offices of Carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply

• Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or time tables, carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier's time tables as scheduled stopping places on the guests route; carriage to be performed hereunder by several successive carriers is regarded as a single operation

• An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent

• Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by a carrier for carriage and its agent, servants and representatives

• Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation

• This ticket is good for carriage for one year from the date of issue, except as otherwise provided in this ticket, in carriers tariff's, conditions of carriage or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid

• Carrier undertakes to use its best efforts to carry the guest and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections

• Group shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed early enough to complete departure procedures

• Government regulations may require Jet Airways to provide information on or permit access to guest data

• No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract

• Holding valid travel documents and visa' is the sole responsibility of the passengers and Jet Airways is in no way responsible or liable when such passengers are deported from a foreign country on account of their holding invalid or incorrect travel documents.

• On some sectors, we have arrangements with other carriers known as "Codeshares". This means that even if you have a reservation with us and hold a ticket where our name or airline designator code (9W) is indicated as the carrier, another carrier may operate the aircraft. If such arrangements apply, we will advise you of the carrier operating the aircraft at the time you make a reservation.
  
  In the case of a Codeshare, if 9W is indicated as the carrier for the flight, then these Conditions of Contract also apply to such transportation.
  
  The following additional conditions, will also apply on the Jet Airways codeshare arrangement with AccesRail / Thalys for the train journey between Brussels and Paris on the route operated by Thalys
  
  The rail segment on the air ticket is subject to a specific system of liability comprising of the following provisions:
  

  • Any accidents leading to death or physical injury are subject to Articles 26 to 30 of the Regulation (EC) No 1371/2007 of 23 October, 2007 relative to international rail transport.
  • All baggage remains under the sole responsibility of passengers for the entire "Rail-Flight".
  • If passengers are not able to continue their onward journey on the same day of their arrival into Brussels on account of a missed connection, that has been caused by circumstances outside the control of Jet Airways, the liability of Jet Airways is limited to providing only alternative transport till the passenger's final destination at a similar price and service level. Notwithstanding the foregoing, if the missed connection is due to a fault on part of the passenger, then Jet Airways is relieved of any liability in that regard.

If during your travel within, or to/from India , there is a flight cancellation or delay or denied boarding on a flight for which you hold a valid and confirmed reservation, you are entitled to certain rights in accordance with the Civil Aviation Requirements, Section 3 – Air Transport, Series ‘M”, Part IV, Issue 1, dated 6th August, 2010, effective 15th August, 2010, passed by the Director General of Civil Aviation. For your ready reference, we give below a summary of these rights. Full text of this CAR is available on http://dgca.nic.in/rules/car-ind.htm

Many a time, passengers who hold a confirmed & valid booking, do not or are unable to report (i.e. ‘No Show”) for travel before the time limit specified by the airline. In such cases, an airline is allowed to levy appropriate ‘No Show’ penalty under Rule 135 of the Aircraft Rules, 1937 and the same will be deducted from the fare paid by the guest.

To reduce the possibility of flight departing with unoccupied or empty seats, the airlines overbook flights to a limited extent. In such overbooking cases, an airline may have more guests reporting for a particular flight than the seats available on such flight and as such, may need to deny the boarding to some of the guests.

In the above event, before denying the boarding, Jet Airways would endeavour to first ask volunteers to give up their seats so as to make such seats available for other booked guests to travel on the flight. In return, Jet Airways, at its own discretion, would offer to the volunteer such benefits / facilities which, it may wish to offer.

In case you are denied boarding involuntarily on a flight for which you hold a confirmed reservation, you are entitled to the following monetary compensation: A] The monetary compensation indicated below shall be given only if the amount of ticket costs is higher than the compensation amount:

a) Rs.2,000 or the value of the ticket whichever is less, for flights having a block time of up to and including one hour.
b) Rs.3000 or the value of the ticket whichever is less, for flights having a block time of more than one hour and up to and including two hours.
c) Rs.4000 or the value of the ticket whichever is less, for flights having a block time of more than two hours.

If the cost of the ticket is less than the amount of compensation indicated above, you will be entitled to an amount equivalent to the ticket cost in addition to refund of air ticket.

[Block time is the total time from the moment an aircraft first moves for the purpose of taking off until the moment it finally comes to rest at the end of the flight.]

B] The above compensatory amounts will be given to you in the form of a MCO (Miscellaneous Charges Order), which can be encashed at any of our ticketing counters/offices.

C] Additionally, you will be offered the choice between the following:

a) Refund of air ticket at the price it was purchased. OR
b) A flight to the first point of departure OR.
c) Alternate transportation under comparable/alternate mode of transport (whenever applicable), to the final destination OR.
d) Alternate transportation under comparable/alternate mode of transport (whenever applicable), to the final destination at a later date, at the passenger’s convenience, subject to availability of seats.

D] You shall be offered the above alternatives listed in paragraph[C] above. Once you have selected the option, you will not have the option to switch to another form of compensation.

E] Jet Airways reserves the right to deny boarding to any guest under the influence of alcohol or drugs; for health, safety or security reasons; or in the absence of adequate travel documents and no compensation as referred to above shall be payable in such cases.

Cancellation means non-operation of a flight which was previously planned to be operated and on which, at least one place was reserved for a passenger.

A] In case of flight cancellations, whenever possible, Jet Airways will endeavor to inform you through a telephone call or SMS, as far in advance as possible of the scheduled time of departure, provided at the time of creating your booking, you had given the relevant contact information e.g., working telephone number (landline or mobile) at the time of booking.

B] Subject to the above, if you are not informed at least 3 (three) hours in advance about the cancellation of the flight, on which you were scheduled to travel, you are eligible for the following :

a) Compensation in accordance with paragraph [I] A & B above.
b) Refund of the ticket price in the event you do not wish to travel instead, on our alternate or subsequent flight or on another carrier’s flight or if so desired by you, an alternate travel opportunity at no additional cost.

c) If you have already reported for your original flight and are waiting for the alternate flight at the airport, meal and refreshments in relation to the waiting time.

C] However, please note that, no financial compensation shall be payable to you, if you have not provided adequate contact information at the time of making your booking or when you are issued a ticket for firm travel on the selected flight. In such a case, Jet Airways will either refund to you the ticket price or make reasonable endeavour to make alternate travel arrangements as per your choice. If you elect to travel to your destination on an alternate flight, Jet Airways shall provide you with meals and refreshments in relation to the waiting time at the airport.

D] Further, no such compensation shall be payable in the event :

a) You do not accept the alternate travel arrangement made by Jet Airways; Or
b) The cancellation occurs due to extraordinary circumstances beyond Jet Airways’ control (as described in paragraph nos. IV [A] & [B] below) when all reasonable measures have been taken by the airline.

• If the delay / reschedule is more than one hour.

• If the guest misconnects his onward connection and the alternate which we provide does not serve the purpose of the trip.

A] If you have already checked in on time and your flight has been delayed beyond it’s originally announced schedule time of departure or a revised time of departure of :

a) 2 hours or more in case of flights having a block time of upto 2 1/2 hours; or
b) 3 hours or more in case of flights having a block time of more than 2 ½ hours and upto 5 hours; or
c) 4 hours or more in case of flights not falling under a) and b) as above.

Meals & Refreshments will be provided in relation to the waiting time at the airport.

B] When the reasonably expected time of departure is more than 24 hrs after the scheduled time of departure previously announced, Jet Airways shall provide you with Hotel Accommodation, when necessary (including transfers). Jet Airways shall have absolute discretion in selection of hotels under the given circumstances and no reimbursement shall be made in this regard.

C] However, Jet Airways shall not be obliged to provide you the facilities as mentioned in (A) and (B) above, if the delay is caused due to extra ordinary circumstances, as defined in paragraph nos. IV [A] & [B] below, which could not have been avoided even if all reasonable measures had been taken.

A] Jet Airways is not obliged to pay compensation in cases where the cancellations and delays have been caused by an event(s) of force majeure i.e., extraordinary circumstance(s) beyond Jet Airways’ control, the impact of which lead to the cancellation / delay of flight(s), and, which could not have been avoided even if all reasonable measures had been taken by Jet Airways. Such extraordinary circumstances may in particular, occur due to political instability, natural disaster, civil war, insurrection or riot, flood, explosion, government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work or any other factors that are beyond our control.

B] Additionally, Jet Airways would also not be liable to pay any compensation in respect of cancellations and delays clearly attributable to Air Traffic Control (ATC), meteorological conditions, security risks, or any other causes that are beyond Jet Airways’ control but which affect Jet Airways’ ability to operate flights on schedule. Extraordinary circumstances should be deemed to exist where the impact of an air traffic management decision in relation to a particular aircraft or several aircraft on a particular day, gives rise to a long delay or delays, or an overnight delay, or the cancellation of one or more flights by that aircraft, and which would not be avoided even though all reasonable measures were taken to avoid or overcome the impact of the relevant factor and, thereby, the delays or cancellations are caused.

C] This CAR does not restrict Jet Airways’ rights to seek compensation from any person, including third parties, in accordance with the applicable law.

In the case of Denied Boarding, Cancellation or Flight Delay, if you have not been provided with the compensation and reasonable facilities as listed in this policy, you may directly intimate our following officials, who have been designated for redressal of the passenger grievances

Nodal Officer : Ms. Deepika Poojary
Tel: +91 22 6121 2300
Email ID: dpoojary@jetairways.com

Appellate Authority : Mr. Tejinder Singh
Email ID: tsingh@jetairways.com

CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER'S TARIFFS, RULES OR REGULATIONS. SUBJECT TO TARIFF REGULATIONS.

Advice to international guests on limitations of liability:

Guests on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such guest on a journey to from or with an agreed stopping place in the United States of America., the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers parties to such special contracts, for death of or personal injury to guests is limited in most cases to proven damages not to exceed U.S. $75,000 per guest, and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such guests traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to guests is limited in most cases to approximately U.S. $ 10,000 or U.S. $ 20,000.

The names of carriers parties to such special contracts are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your Airline or Insurance Company Representative.

Note: The limit of liability of U.S. $ 75,000 above is inclusive of legal fees and costs, except that in case of a claim brought in a State where provision is made for separate award of legal fees and costs, the limit shall be sum of U.S. $58,000 exclusive of legal and costs.

Further information is available on request.

Notice of Baggage Liability Limitations

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portion of international journeys) the liability limit is approximately U.S. $ 9.07 per pound (U.S. $ 20.00 per kilo) for checked baggage and U.S. $ 400.00 per guest for unchecked baggage. For travel wholly between US points, Federal rules require any limit on an airline's baggage liability to be at least U.S. $ 2,500.00 per guest. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

Important Notice:
If you break your journey for more than 72 hours. at any point, please reconfirm your intention of using your continuing or return reservation. To do so, please inform the airline office at the point where you intend to resume your journey at least 72 hours before departure of your flight. Failure to reconfirm will result in the cancellation of your reservation(s). This notice does not apply to you if your journey is wholly within Europe or your onward travel is on flights of Air Canada, American Airlines, British Airways, Lufthansa, Eastern Airlines, South African Airways, Trans World Airlines and United Airlines.