We understand that special needs require special attention. We would like to make travel as easy as possible for all of our guests, hence we offer special facilities and assistance for guests with limited mobility to ensure that they have a safe and pleasant journey.
If you are traveling with your own wheelchair, scooter or other assistive device, we recommend that you contact us with the Length, Breadth, Height and weight information at least 48 hours prior to your journey so that we can make the necessary arrangements. We also request that you come to the airport one hour prior to the recommended check-in time so that we may ensure proper handling of your battery-powered mobility aids.
Small collapsible assistive devices that can be safely stowed in an overhead bin or under your seat can be stored by a crew member.
Jet Airways will accept assistive devices with batteries as checked baggage as well as inside the cabin. Assistive devices with batteries include respirators, CPAP machines (Continuous Positive Airway Pressure machine), portable oxygen concentrators (POC) and ventilators. Jet Airways will allow qualified individuals with a disability who are using FAA approved personal respirators/ventilators to bring their equipment, including non-spillable batteries, onboard the aircraft, subject to medical and security clearance. You must have sufficient battery power for 150% of the maximum flight duration.
If your wheelchair/assistive device is checked with baggage; it will be returned to you at your final destination. We will transport you in another wheelchair from check in to the aircraft, to any connecting flights, and upon arrival to the baggage collection area at the final destination.
If your assistive device is battery powered, please be advised that Jet Airways accepts only non-spillable batteries. A battery may be refused if there is any sign of damage or leakage.
If you cannot pre-book, any Jet Airways employee will be happy to assist you at the airport with coordinating the storage of your assistive devices on the plane.
Wheel Chair Assistance: Guests with reduced mobility will be provided courtesy wheelchair assistance on request. Although not required, advance notice and confirmation of arrangements helps us to provide you with timely and better service.
In case you need to travel on stretcher, please refer to our policy on Strecher.
Courtesy wheelchair assistance is given to guests subject to the following conditions:
Personal Wheelchairs & Assistive Devices: We accept power driven wheelchairs, assistive devices or other mobility equipment as checked baggage from guests with mobility disability who are dependant on such equipment.
The wheelchair, assistive device or mobility equipment will be carried free of charge.
If you would like to use your personal wheelchair from / to the aircraft, please inform us at the check-in.
Power driven wheelchairs and assistive devices, which have a wet (spillable) battery are carried subject to the following conditions:
For information on traveling with Service Dog, please refer to the section Service Animals.
If you would like assistance with directions and / or navigating the terminals or wheelchair assistance, please let us know. For information on travelling with the Service Dog, please refer to the section Service Animals.
Please advise our gate agents that you have a hearing disability so that they may alert you to important flight information. For information on travelling with the Service Dog, please refer to the section Service Animals.
Guests who require personal or continuous attending care or who are unable to follow safety instructions from our personnel must travel with an attendant / escort.
If you are temporarily disabled due to a medical reason, please consult your doctor before travelling and the guidelines on our website
We accept “Service Dogs” on our International flights and flights within India.
Service Animals are accepted subject to the following conditions:
We accept FAA approved Personal Oxygen Concentrators (POC) for use in the cabin on journeys into / out of USA on online and code share flights. If carrying a POC as check-in baggage, there is no charge.
Only Airsep Lifestyle, Airsep Freestyle, Inogen One, Sequal Eclipse and the Respironics Evergo brands are accepted for use in the cabin.
If you intend to use a POC on a flight into / out of USA, you should:
As per the United States Department Of Transportation 14 CFR Part 382: Non-discrimination on the Basis of Disability in Air Travel, any guest travelling to / from the United States on Jet Airways encountering, any kind of discrimination can ask any crew member or a ground staff for a Complaint Resolution Official (CRO).
The Jet Airways CRO’s have been trained and made aware of the norms and regulations of this act and will be glad to assist you with any query or issue resulting from any kind of discrimination.
Guest(s) can obtain a copy of the US DOT Part 382 (Non-discrimination on the basis of disability in air travel: final rule) in an accessible format from the DOT by any of the following means:
The Indian Civil Aviation Requirements (CAR) establishes regulations for the protection of and provision of assistance to disabled persons and persons with reduced mobility travelling by air in order to protect them against any form of discrimination and to ensure that they receive all possible assistance with due respect and dignity.
Guests can obtain a copy of the CAR mandate Section 3 – AIR TRANSPORT, Series M, PART I. (http://dgca.nic.in/rules/car-ind.htm)
© Jet Airways (India) Ltd.