Due to runway closure at Goa Airport between May 24 and May 26, 2012 (0700 Hrs to 1600 Hrs), select JetKonnect flights to and from Goa have been affected. Please find below the list of affected flights:
In view of the nationwide strike in Nepal called by the National Integrity and Ethnic Goodwill Joint Struggle committee from May 17, 2012, we request all guests travelling from Kathmandu, to proceed to the airport well in advance to avoid any inconvenience. Please note, the political unrest is expected to continue until the new constitution is announced, on May 28, 2012.
Effective May 15, 2012, guests travelling on Jet Airways and JetKonnect flights will be charged INR 50/- for requesting a reprint of their eTicket itinerary at the airport or city offices. This charge will be applicable to all guests (except JetPrivilege Platinum members and Première guests) only for reprint / duplicate copy of the existing booking. Any additional changes to the booking will be charged as per the fare rules applicable.
Effective June 1, 2012 Jet Airways would discontinue its limousine service for Première guests to / from Dubai airport. This service is discontinued for all tickets issued on or after May 7, 2012. In cases where guest has already issued the tickets and has also availed of the limousine service, the guest would be given a free transfer by car to / from Dubai airport.
Effective May 10, 2012, the surcharge applicable on Infant ticket(s) will increase to INR 731 from INR 518.
Effective May 2, 2012, a Development Fee of INR 113 for Domestic departure and INR 675 for International departure will be levied from each passenger departing from Chhatrapati Shivaji International Airport in Mumbai. Development Fee is exempted for :
Based on an alert from the US Security Department, all guests travelling onboard flights to the US will require to undergo a secondary security check. This safety measure will involve frisking of guests and checking of handbags at the boarding gate by Jet Airways Security personnel in addition to the routine security check performed by the local airport security. In compliance with the Bureau of Civil Aviation Security guidelines, the mentioned secondary security check procedure will also be applicable to guests on select flight(s) within India.
Jet Airways will provide transport from one terminal to the other at Thiruvananthapuram airport to all guests travelling between Chennai / Tiruchirapally and Dammam via Thiruvananthapuram.
Updated on March 13, 2012 at 0945 hours (IST)
Due to runway closure at Bengaluru International Airport between March 11 and April 03, 2012 (1030 Hrs to 1730 Hrs), select Jet Airways and JetKonnect schedules to and from Bengaluru have been affected.
Guests travelling between March 11 and April 03, 2012 are requested to click here and check their flight status to avoid any inconvenience.
For any further query please call the call center:India: 3989 3333 - across Mumbai, Delhi, Chennai, Hyderabad, Bengaluru and Kolkata. For other cities within India, please prefix the city code of the nearest metro city and dial 3989 3333.
Please note that effective March 5, 2012, check-in counters in Bengaluru airport are located at 18-26 in Island B.
Effective 1st January, 2012, short term visas for travel to Sri Lanka will be granted online at www.eta.gov.lk, for a fee. Guests wishing to apply for short term visas should submit their details online at www.eta.gov.lk and pay the required fees by credit card. Once the application is approved, visa applicants will receive an Approval Notice, a printed copy of which should be carried when travelling. In addition to the Approval Notice, guests must also have a passport of validity of at least 6 months beyond the period of intended stay, confirmed return/onward tickets, travel documents valid for the next destination/return and sufficient funds for stay. More details of the application process, fees and credit cards accepted may be found at www.eta.gov.lk ETA applications may also be submitted on arrival in Sri Lanka, at the ETA counter at the airport. Short term visas issued earlier in the passport will continue to be valid for the validity period/purpose of travel/duration of stay and number of entries stipulated on the visa. Jet Airways regrets that we are unable to submit applications online on behalf of the visa applicants.
Updated on November 21, 2011
The Airports Economic Regulatory Authority (AERA) in India granted permission to levy Development Fee (DF) for guests departing from Indira Gandhi International Airport (Delhi). This fee will be applicable for travel on and after December 1, 2011 and ticketing with immediate effect and to be collected on the ticket at the time of sale as below:
Domestic Departure – INR 221 .
International Departure – INR 1434 .
Infants (children under 2)
Persons travelling on official duty on aircraft operated by Indian Armed Forces
Airline crew on duty
Transit/Transfer Passengers (up to 24 hours). A passenger is treated in transit only if onward travel journey is within 24 hrs from arrival into Delhi and is part of the same ticket, in case 2 separate tickets are issued it would not be treated as a transit passenger.”
Involuntary rerouting due to technical problem or weather conditions.
Each embarking guest who has purchased a ticket in advance (before June 11, 2011) without being charged this fee on the ticket at the time of purchase, will have to pay the same at the airport.
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Check-in counters for Bangkok - Kolkata flight (9W 65) are now located at row 'S' at Bangkok's Suvarnabhumi International airport.
Please note that effective December 21, 2011, a Transaction Fee of INR 150/- will be charged per ticket, per passenger, per transaction for fresh issuance, re-issuance and refund at Jet Airways / JetKonnect ticketing offices located in India and Contact Centre handling India Operations.
Please note that with immediate effect, a Transaction Fee of USD 25 at US ticketing offices and CAD 25 at Canada ticketing offices will be charged per ticket (irrespective of Point of sale), per passenger, per transaction.
Please be advised that effective February 15, 2012, a Credit Card Fee of GBP 4.50 will be charged per ticket for every payment accepted by Credit Card at London ticketing offices.
A) Guests travelling with Umrah Visa should note the following conditions:
B) Guests travelling with Hajj Visa should note the following conditions:
Further details about Hajj and Umrah can be obtained from the link to the Ministry of Hajj, Kingdom of Saudi Arabia Web site: www.hajinformation.com
All passengers departing from O R Tambo International Airport, Johannesburg are required to pay an Air Passenger Tax (WC) to the following destinations:
Exemptions:
Updated on July 29, 2011
Service Tax (Tax Code JN) has been increased in the Union Budget 2012-2013 for travel effective 1st April, 2012. Please contact your travel agent for any further assistance. If this tax has not been paid, Jet Airways will be liable to collect the same at the time of check in at the airport. This increase is effective for travel on/after April 1, 2012 as detailed below:
Updated on July 14, 2010
All Première guests traveling from Bangkok on all Jet Airways flights will be able to enjoy the new Fast-Track Immigration service at the Suvarnabhumi International airport at Bangkok. No need to wait in long immigration lines! This new privilege offers Première guests a special immigration channel which bypasses normal queuing.
How to get your Fast-Track Immigration voucher?
During check-in time, the counter staff will provide the Fast-Track Immigration Voucher to the Première guests
If you check-in online, please present your web boarding pass and passport at the check-in counter and you will receive the Fast-Track Immigration Voucher
Updated on July 18, 2010
The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560.
You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov Please click here for more information on Secure Flight Passenger Data.
Since 1 October 2009, all passengers departing from Singapore Changi Airport are required to pay an Aviation Levy of SGD 6.10. The Aviation Levy will be used to fund the activities of the Civil Aviation Authority of Singapore (CAAS) to promote, develop and regulate the local airports and air transport industry for the benefit of the passengers and the industry.
The total Singapore airport taxes amount to SGD 28.00. The breakdown of the Aviation Levy together with other airport taxes is shown below. This will be present on Jet Airways etickets under the tax code (OP) or (XT), which is inclusive of the Aviation Levy.
For our Gulf destinations (except Saudi Arabia), there may be visas arranged by sponsors, which are available at the destination*. In the absence of the original visa, guests must hold a photocopy of the valid visa.
Guests going to Saudi Arabia must have a valid Saudi visa, which will be affixed on the passport. Please be reminded that this applies to guestss to Dammam via Bahrain. * This was previously referred to as "Visa on Arrival". However, this term will be used to cases where Immigration will issue a visa on arrival. The above information is subject to change without prior notice.
With immediate effect, all guests with or without valid Singapore visa transiting to any country, can join the Free Singapore Tour*.
A guest availing of the Free Singapore Tour will need to clear immigration and have his / her passport stamped. However, for those guests without a valid Singapore visa, his / her passport will be kept by the tour guide throughout the tour and returned to the guest after the tour.
*All transit guests are not guaranteed entry but are still subjected to Singapore's prevailing entry requirements.
In case of delay or cancellation of flights that are communicated well in advance, we request the guests to check the flight status before leaving for the airport.
Guests travelling with tickets not issued from the departure station on the below classes will be entitled for hotel accommodation, if available.
Business Class Fares booked and ticketed in C, J, Z and I class.
Economy Class Fares booked and ticketed in Y and M class.
Guests who are booked and ticketed on any other class, other than the above, will not be entitled to hotel accommodation and transportation in case of flight disruptions.
Guests travelling with tickets issued from the departure station, on the classes mentioned above only will be provided with transport to the place of residence or hotel by Jet Airways up to Rs. 1500/-. This will be paid in the form of an MCO (Miscellaneous Charge Order). Hotel Accommodation will not be provided.
In the event of a flight diversion, guests travelling on flights diverted to stations other than the station of departure, irrespective of fare charged, would be provided with hotel accommodation, if available.
Cancellation rules will be applicable as per the fare booked and ticketed classes.
If the guest misconnects his onward connection and the alternate which Jet Airways provides does not serve the purpose of his trip. The connection must be on the same Booking Reference (PNR) or proof of such connection must be made available.
For flights that are cancelled, the applicable cancellation charges will be waived off.
APIS information has been mandated on all international flights of Jet Airways.
Fast Track Immigration: We are happy to offer our First Class and Première guests, the special Fast Track clearance facility at both Arrival and Departure points, at Mumbai International Airport.
All you need to do is present your First Class or Première Boarding Cards and there will be two dedicated counters awaiting you, which will speed up your entire immigration process.
This information is regarding the security of our guests and their visa requirements
Security: Guests are requested to note that enhanced security measures will be implemented at all airports due to which there may be congestion at security check counters. In order to avoid flight delays due to these additional security measures, it is requested that all guests (tele checked-in as well as those who have web checked-in) report early to the airport for the security checks. Our check-in counters will be closed well in advance and all checked-in guests are requested to move for pre-embarkation checks well in time.
Visa requirements: We request all guests to contact their travel agents for any queries pertaining to Visa requirements.
A copy of the PAN Card duly attested by the passenger is mandatory when the sale of the air tickets for foreign travel exceeds Rs.25,000/- (per ticket) and the payment is made against CASH across the Jet Airways counters.
In the event that the guest does not have a PAN Card and the sale of the ticket exceeds Rs.25,000/- (per ticket), a signed Declaration Form 60 will be required from the guest. The Declaration Form 61 is only applicable to guests who have agricultural income. The photocopy of the document as proof of address required in Form 60 and 61 must be duly signed by the guest. Please note tickets will not be released by the Cashier without the above documentation
In the event of a flight being cancelled, the cancelled flight guests are provided hotel accommodation* provided their tickets are purchased from places other than the place of departure. Other guests are given transport charges to their residence.
* Not applicable for JetKonnect codeshare flights.
Passenger Service Voucher will be offered if the connecting time between the domestic and the international flight or vice–versa is more than 6 hours and within 24 hours.
No passenger service voucher will be provided incase the connecting flight is 24 hours after the guest's arrival at the connecting point.
Hotel accomodation for out international transit guests will be available only at the Jet Airways Gateway points in India i.e Mumbai, Delhi, Kolkata and Chennai.
Hotel accomodation will be available for Jet Airways guests travelling in First Class or Première.
This facility will be offered in the following classes -
Guests can avail of this facility only if they hold confirmed onward bookings before their arrival at the transit point.
Tickets issued within 72 hours prior to departure will not be eligible for this facility.
Reservations for hotel accomodation must be done on the same PNR.
Jet Airways is not liable for any loss, damage or expense incurred by the guests because of the use of any extra services not mentioned above.
All benefits of transportation and accommodation are available for guests travelling on Full Fare tickets only.
This facility is not available for guests travelling on Check Fares.
In case of delays/cancellations which are communicated well in advance, guests are requested to check the flight status before leaving for the airport.
Guests travelling with tickets issued from station of departure will be provided with transport to the place of residence/hotel by Jet Airways and Rs. 1500 will be paid in the form of an MCO (Miscellaneous Charge Order). No hotel accommodation will be provided.
In the event of a flight diversion, guests travelling on flights diverted to stations other than the station of departure, would be provided with hotel accommodation, if available.
Transportation & Accommodation facilities are not available for guests travelling on discounted fare tickets (eg. Check Fares).
Note: For JetKonnect codeshare flights, hotel accommodation will not be provided in the case of cancellation and diversion of flights.
Starting June 1, 2008 IATA (International Air Transport Association) will withdraw all paper ticket stock from the BSPs (Billing and Settlement Plan)
Thus, all BSP Travel Agents will not be able to issue neutral paper documents anymore, there for paper ticket will only be issued by Jet Airways for the Travel Agent in the case of the following non eTicket eligible situation
Non Interline eTicketing partners
Interline Infant ticketing with Interline eTicketing partners which can not support infant eTicketing
Stretcher / Extra Seat / Cabin Baggage / Musical Instruments
Non eticket eligible codeshare flights of interline partners
Non eticket eligible flights (future destinations) and non air segment flights (bus services)
One Fare Pass
It is advisable that all paper tickets are collected from Jet Airways Counters at least 24 hours prior departure.
The Electronic System for Travel Authorization (ESTA) has been introduced via Internet for citizens and eligible nationals of Visa Waiver Program (VWP) countries to apply for advance authorization to travel to the United States under the VWP.
It is mandatory for all guests visiting the US under the Visa Waiver Programme to apply in advance for travel authorisation, from the US Customs and Border Protection's Electronic System for Travel Authorisation (ESTA). The Electronic System for Travel Authorization works as below: Log onto the ESTA web site at https://esta.cbp.dhs.gov and complete an on-line application. Travelers are encouraged to apply early. The web-based system will prompt you to answer basic biographical and eligibility questions typically requested on a paper I-94W form. Please ensure that you submit an accurate data into the on-line application system at the time of seeking ESTA approval, please avoid typo errors as an invalid data would cause an invalid ESTA approval and may inhibit your travel. Applications may be submitted at any time prior to travel, however, Please ensure you apply for your ESTA at least 72 hours before travel. In most cases you will receive a response within seconds:
Authorization Approved: Travel authorized
Travel Not Authorized: Traveler must obtain a nonimmigrant visa at a U.S. Embassy or Consulate before traveling to the U.S
Authorization Pending: Traveler will need to check the ESTA Web site for updates within 72 hours to receive a final response.
Please note, as from September 8, 2010 a cost of USD 14 per application will be charged. The validity of the same will be 2 years at a maximum or incase the validity of the passport is lesser that 2 years then the validity will be as per the expiry of the passport. More information on ESTA click on: http://belgium.usembassy.gov/esta.html
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