Jet Airways

We understand that special needs require special attention. We would like to make travel as easy as possible for all of our guests, hence we offer special facilities and assistance for guests with limited mobility to ensure that they have a safe and pleasant journey.

If you are traveling with your own wheelchair, scooter or other assistive device, we recommend that you contact us with the Length, Breadth, Height and weight information at least 48 hours prior to your journey so that we can make the necessary arrangements. We also request that you come to the airport one hour prior to the recommended check-in time so that we may ensure proper handling of your battery-powered mobility aids.

Small collapsible assistive devices that can be safely stowed in an overhead bin or under your seat can be stored by a crew member.

Jet Airways will accept assistive devices with batteries as checked baggage as well as inside the cabin. Assistive devices with batteries include respirators, CPAP machines (Continuous Positive Airway Pressure machine), portable oxygen concentrators (POC) and ventilators. Jet Airways will allow qualified individuals with a disability who are using FAA approved personal respirators/ventilators to bring their equipment, including non-spillable batteries, onboard the aircraft, subject to medical and security clearance. You must have sufficient battery power for 150% of the maximum flight duration.

If your wheelchair/assistive device is checked with baggage; it will be returned to you at your final destination. We will transport you in another wheelchair from check in to the aircraft, to any connecting flights, and upon arrival to the baggage collection area at the final destination.

If your assistive device is battery powered, please be advised that Jet Airways accepts only non-spillable batteries. A battery may be refused if there is any sign of damage or leakage.

If you cannot pre-book, any Jet Airways employee will be happy to assist you at the airport with coordinating the storage of your assistive devices on the plane.

Wheel Chair Assistance: Guests with reduced mobility will be provided courtesy wheelchair assistance on request. Although not required, advance notice and confirmation of arrangements helps us to provide you with timely and better service.

In case you need to travel on stretcher, please refer to our policy on Strecher.

Courtesy wheelchair assistance is given to guests subject to the following conditions:

• Guest can walk but requires wheelchair for long distances.
• Guest can walk but needs assistance up / down stairs.
• Guest cannot walk and needs assistance up to the seat.

Effective December 4, 2011, a charge for the following services will be levied at the Kuwait Airport:

• Wheelchair till gate – KWD 5
• Wheelchair till aircraft cabin (Ambulift) – KWD 25

The wheelchair charges will be exempted for JetPrivilege Platinum / Gold / Silver members.

Personal Wheechairs & Assistive Devices: We accept power driven wheelchairs, assistive devices or other mobility equipment as checked baggage from guests with mobility disability who are dependant on such equipment.

The wheelchair, assistive device or mobility equipment will be carried free of charge.

If you would like to use your personal wheelchair from / to the aircraft, please inform us at the check-in.

Power driven wheelchairs and assistive devices, which have a wet (spillable) battery are carried subject to the following conditions:

• The spillable batteries will not be carried on ATR aircraft.
• In cases where the wheelchair requires disassembly for loading in the aircraft and then reassembly on arrival at destination, the guest should provide written instructions concerning the disassembly and reassembly of their wheelchairs.
• We request you to inform the respective airport a minimum of 48 hours prior notice for carriage of spillable wet cell battery operated wheelchairs, in order to procure the container and hazardous materials packaging.
  

For information on traveling with Service Dog, please refer to the section Service Animals.

If you would like assistance with directions and / or navigating the terminals or wheelchair assistance, please let us know. For information on travelling with the Service Dog, please refer to the section Service Animals.

Please advise our gate agents that you have a hearing disability so that they may alert you to important flight information. For information on travelling with the Service Dog, please refer to the section Service Animals.

Guests who require personal or continuous attending care or who are unable to follow safety instructions from our personnel must travel with an attendant / escort.

If you are temporarily disabled due to a medical reason, please consult your doctor before travelling and the guidelines on our website

We accept “Service Dogs” on our International flights and flights within India.

Service Animals are accepted subject to the following conditions:

• The guest with the disability and the service dog may travel in any class, subject to seat assignment complying with safety regulations.
• The guest is required to carry a mat (moisture absorbent), appropriate food for the animal and a container for water.
• It is recommended that the animal be muzzled in the cabin.
• The moisture absorbent mat must be placed on the floor near the seat where the animal will sit.
• All government regulations for uplift, transit and disembarking stations are to be complied with regarding the carriage of the animal (certification of vaccinations, entry permits etc. as required by the country of disembarkation).
• The animal should not obstruct access to an emergency exit or aisle.

We accept FAA approved Personal Oxygen Concentrators (POC) for use in the cabin on journeys into / out of USA on online and code share flights. If carrying a POC as check-in baggage, there is no charge.

Only Airsep Lifestyle, Airsep Freestyle, Inogen One, Sequal Eclipse and the Respironics Evergo brands are accepted for use in the cabin.

If you intend to use a POC on a flight into / out of USA, you should:

• Ensure that the brand is FAA - approved for air travel. Currently only Airsep Lifestyle, Airsep Freestyle, Inogen One, Sequal Eclipse and the Respironics Evergo brands are accepted for use on our flights.
• Carry a signed statement from your doctor on your doctor's letterhead with date indicating:
  • that you are able to see, hear and understand the device warnings
  • that the use of POC is medically necessary
  • maximum oxygen flow rate
  • duration of the expected use of the POC in hours and minutes
  • This statement will be retained in your possession throughout the journey and presented if requested.
• Carry on board sufficient batteries to power the POC during the flight plus any ground connection time and a buffer of 3 hours for delays.
• Ensure extra batteries are properly protected from short circuiting
• Enquire directly with the operating airline on their policy if connecting to/from codeshare flights or flights operated by another airline.
• Inform our staff at check-in that you will be using a POC
• Stow your POC under the seat in front for take-off / landing. The POC may still be used if required during take-off and landing provided stowed safely.

As per the United States Department Of Transportation 14 CFR Part 382: Non-discrimination on the Basis of Disability in Air Travel, any guest travelling to / from the United States on Jet Airways encountering, any kind of discrimination can ask any crew member or a ground staff for a Complaint Resolution Official (CRO).

The Jet Airways CRO’s have been trained and made aware of the norms and regulations of this act and will be glad to assist you with any query or issue resulting from any kind of discrimination.

Guest(s) can obtain a copy of the US DOT Part 382 (Non-discrimination on the basis of disability in air travel: final rule) in an accessible format from the DOT by any of the following means:

• By telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
• By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
• By mail to the Air Consumer Protection Division, C-75, US Department of Transportation, 1200 New Jersey Ave., SE., est Building, Room W96-432, Washington, DC 20590
• On the Aviation Consumer Protection Division's website
  

The Indian Civil Aviation Requirements (CAR) establishes regulations for the protection of and provision of assistance to disabled persons and persons with reduced mobility travelling by air in order to protect them against any form of discrimination and to ensure that they receive all possible assistance with due respect and dignity.

Guests can obtain a copy of the CAR mandate Section 3 – AIR TRANSPORT, Series M, PART I. (http://dgca.nic.in/rules/car-ind.htm)