Jet Airways

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Terms & Conditions

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Terms and Conditions for SMS Check-in:

Sabre Record locator / PNR (Jet Airways booking reference) is the six-letter code provided at the time of reservation. If you have made a reservation with a Travel Agent, please ask him to provide a Jet Airways (9W) PNR as the Travel Agent often provides you with their own system generated reference number. It should be entered in a format such as ABCDEF.
Please read the notes printed on your boarding pass carefully.
Promotional offer: JPMiles will be offered from time to time and on select classes.
SMS check-in is currently available only for JetPrivilege members. To use the service, JetPrivilege guests need to have their mobile numbers updated in their JetPrivilege profile.
The application first checks for seats as per the seat preference (window or aisle) provided by the JetPrivilege member in the profile on the Jet Airways website. If the preferred seats are unavailable, then the seats are allocated by default, subject to availability. Also, if a guest has pre-reserved his seat at the time of booking, the same would be allocated to him.
Once SMS checked-in, JetPrivilege members will have to collect their boarding passes from the Jet Airways airport check-in counter at least 50 minutes prior to departure time for domestic flights. For international flights all JetPrivilege members need to arrive 60 minutes prior to departure.
SMS check-in application allows only the JetPrivilege guest sending the SMS to avail a seat. Other guests if JetPrivilege members will have to send a separate SMS to block a seat. i.e. If multiple JetPrivilege members are booked in a single PNR, each member will have to send an SMS to check-in.
SMS check-in application allows check-in for all segments booked for travel in a day by sending a single SMS. To check-in for flights on the second day, guests will have to send a second SMS subsequent to the check-in for the first flight in the itinerary. If the guest is eligible for Through and Return Check-in for the onward or return sector, the guest will be able to SMS Check-in provided his tier timelines are met.
Proxy check-in is not allowed.
Boarding gates close 25 minutes before flight departure. Please ensure you arrive for security checks and boarding well in advance of your flight departure. All check-in timelines currently followed at the airport will be applicable for SMS check-in as well.
In the event, a guest reports late, Jet Airways may have to re-allocate their seat, which may result in missing the flight. Reservations are subject to cancellation if the guest is not on board the aircraft at least 25 minutes prior to departure. All existing no-show rules, terms & conditions, cancellation & baggage rules and allowances apply.
If the guest does not report at the boarding gate 25 minutes before flight departure then the guest will be offloaded from the flight as per the current procedure used at the airport. The guest will be liable for gate no show charges.
SMS check-in is not available for traditional paper (TAT) tickets. It is available for eTickets only.
Gate no-shows will be offloaded from the system during the Missing Guest Drill at the airport.

SMS check-in is currently available for:

JetPrivilege members only. JetPrivilege members need to have mobile numbers updated in their JetPrivilege membership profile.
JetPrivilege members holding a confirmed, valid eTicket only.
JetPrivilege members checking-in anytime between 48 hours and 60 minutes prior to flight departure for domestic flights and 4 hours prior to depature for international flights (please see table below for conditions).
All domestic and international flights departing from airports in India, excluding International departures from Kochin.

SMS check-in is available for guests holding a confirmed eTicket as follows:

Première:

Category	Check-in timings*
JetPrivilege Members	48 hours to 1 hour prior to departure

Economy:

Category	Check in timings*
JetPrivilege Platinum members	48 hours to 1 hour prior to departure
JetPrivilege Gold members	48 hours to 1 hour prior to departure
JetPrivilege Silver members	24 hours to 1 hour prior to departure
JetPrivilege Blue Plus members	members 24 hours to 1 hour prior to departure
JetPrivilege Blue members	24 hours to 1 hour prior to departure

*On international flights, SMS check-in is available upto 4 hours prior to flight departure.

SMS check-in is currently restricted and not available for:

Guests with waitlisted or open bookings.
Guests with special service requests such as wheelchairs, extra seats, visual and hearing impairment, unaccompanied minors, pets in hold or stretcher cases.
Staff travel, JetPrivilege redemption travel, interline travel, codeshare flights, industry discount, upgrade vouchers and agents discount tickets.

Once the boarding pass is printed:

The Credit / Debit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the card is not the guest, then the guest should possess the following:
- A photocopy of both sides of the Credit / Debit Card, which will have to be self-attested by the card holder, authorising the use of the card for the purchase of the ticket.
- This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.
The above document MUST be produced at the time of collecting the boarding pass. If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.
While SMS Check-in is recommended to guests with carry-on baggage, guests carrying check-in luggage will have to report at the Jet Airways airport check-in counter at least 50 minutes prior to schedule flight departure to tag their baggage.
All check-in timelines followed currently at the airport will be applicable for SMS check-in as well.

Once SMS checked-in, guests cannot make changes via SMS i.e.

Guests cannot offload themselves through SMS check-in.
They cannot change the seat preference through an SMS.

Changes to your seat can be made at the following Jet Airways touch points:

Airport / Curbside counter / City office (with City Check-in facility): Can cancel, offload or change seat preference. All changes or re-check-in must be done at least 2 hours prior to departure time.
City office / Reservation Counter (without City office check-in facility): Can cancel or offload a guest or change seat preference. All changes or re-check-in must be done at least 2 hours prior to departure time.
24 hour contact centre: Can cancel or offload a guest or change seat preference. All changes or re-check-in must be done at least 2 hours prior to departure time.