Updated on February 12, 2014
Effective February 12, 2014, all Jet Airways international flights will operate from the new Terminal – 2 (T2) at the Chhatrapati Shivaji International Airport in Mumbai.
Jet Airways flight 9W118 from Mumbai to London Heathrow will be the first flight to depart from the new Terminal – 2.
All guests traveling on international flights from Mumbai with scheduled departure time prior to 1259 hours will depart from the old Terminal building.
International flights scheduled to depart on or after 1300 hours, will depart from Level 4 at the new Terminal -2 (T2) and guests will be required to check-in at the new Terminal-2 (T2).
Drop off point
Guests traveling on Jet Airways international flights will need to alight at Gate 7.
First and Première Guests are requested to proceed to island ‘P’ and Economy guests to island ‘N’ for check-in.
JetPrivilege Platinum, Gold and Silver members can check-in at the dedicated counters N2 and N3 located at island 'N'.
Guests arriving on flights prior to 1259 hours will need to clear custom and immigrations at the old Terminal building.
Guests arriving on flights after 1300 hours will need to clear custom and immigrations at Level 2 of the new Terminal-2 (T2).
Guest travelling by chauffeur-driven cars or taxis can drive to the departure gates at Level 4 through the Sahar elevated access road. However, two-wheelers and three-wheelers are not permitted on the elevated road.
All two-wheelers, three-wheelers and city buses will access Terminal 2 using a dedicated lane through the existing Sahar road.
Updated on January 10, 2014
The Airports Economic Regulatory Authority (AERA) in India granted permission to levy User Development Fee (UDF) for guests departing from Lokpriya Gopinath Bordoloi International Airport, Guwahati. This fee will be applicable for travel on and after January 1, 2014 and ticketing with immediate effect and to be collected on the ticket at the time of sale as below:
Domestic and International Departure – INR 332 (Jan 1 to Mar 31, 2014).
Domestic and International Departure – INR 352 (Apr 1 to Mar 31, 2015).
Domestic and International Departure – INR 374 (Apr 1 to Mar 31, 2016).
Infants (children under 2)
Holders of Diplomatic Passport
Airlines crew on duty including sky marshals & airline crew on board for the particular flight
Persons traveling on official duty on aircraft operated by Indian Armed Forces.
Persons traveling on official duty for United Nations Peace Keeping Missions.
Transit/transfer passengers (this exemption may be granted to all the passengers transiting up to 24 hrs. “A passenger is treated in transit only if onward travel journey is within 24 hrs from arrival into airport and is part of the same ticket.
Passengers departing from Indian airports due to involuntary re-routing i.e. technical problems or weather conditions.
The above fee is inclusive of Service Tax and must be collected on the ticket at the time of issue/re-issue.
Overseas Citizen of India (OCI) card is a multiple entry, multipurpose lifelong visa for guests visiting India. This card along with a Visa stamped in the passport along with a U sticker works as a lifelong visa. Guests traveling to India must carry the OCI card along with the passport which has the OCI stamp. This card entitles the guest an exemption from registration with the local police authority for any length of stay in India.
The Indian consulate advises guests to transfer the visa stamp to the new passport. However, guests who have the OCI card and have not transferred their lifelong visa stamp onto the new passport have an option to transfer the visa stamp or sticker, or the guest has the option to carry the expired passport having the U Sticker along with the current passport while travelling.
It is mandatory for a guest to carry their Passport with the Visa stamp and the OCI card while travelling to India as per the Indian Immigration Authorities.
Guest holding a Person of Indian Origin (PIO) card does not require a visa while visiting India during the period of validity of PIO Card. The PIO card is not valid without a valid passport. Incase you have acquired a new passport; the passport number has to be endorsed onto the PIO card as advised by the consulate. If the guest has not endorsed the new passport number, then the guest is required to carry the passport which has the number endorsed on the PIO card.
Guests holding a PIO card are exempted from registration if their stay in India does not exceed 6 months. Should the continuous stay exceed six months, registration will be required within 30 days of expiry of the six months with the concerned Foreigners Registration Officer.
American passport holders traveling to Nepal, Bangladesh and Sri Lanka do not require visa for stay less than 30 days. However, if a guest books a flight transiting between two airports in India, he would require to clear Custom and Immigration formality in India and as such would require an Indian visa.
Effective September 25, 2013, check-in for all Jet Airways flights departing from Changi international airport will be handled at row 9 in terminal 3. Guests are requested to arrive at row 9 for check-in.
Updated on August 11, 2013
Due to the curfew imposed in Jammu, guests traveling to / from Jammu may experience transportation problems. Guests are requested to reach the airport early for check-in.
Effective August 7, 2013, all Jet Airways international flights from Chennai will depart from the New International Terminal (NIT) in Chennai Airport.
The below flights are scheduled to depart from the NIT.
Guests carrying any form of restricted agriculture materials such as fresh fruits, vegetables, cut flowers, plants to Colombo are required to carry an Import Permit issued from the Directorate General of Agriculture in Sri Lanka, failing which, these materials will be subject to detention for destruction on arrival by the local Quarantine Authority.
Kindly note that as per the Saudi Arabia General Authority of Civil Aviation, only the approved Zamzam water produced by the King Abdullah Bin Abdul Aziz Zamzam Water Project, will be accepted & carried by Air.
All Jet Airways flights from Ranchi will depart from the new Integrated Terminal building at Birsa Munda Airport.
The new terminal is adjacent to the existing Domestic terminal.
Guests are requested to proceed to the new terminal for arrivals or check-in / departures.
Effective March 19, 2013, guests arriving in Hong Kong will be issued landing slips at the Hong Kong Immigration office instead of stamping visa on the passport / travel documents.
Guests need to produce the landing slips during departure, at the departure immigration office. Landing slips will not be issued and the passport / travel document will not be stamped on departure.
The landing slip bears the guest's name, travel document number, arrival date and the condition and limit of the stay in Hong Kong.
Guests are advised to keep the landing slip while in Hong Kong as it would be equivalent to a Hong Kong visa.
Guests who have lost / misplaced the landing slip may approach the Extension Section (5/F Immigration Tower, 7 Gloucester Road, Wanchai, Hong Kong) to apply for a replacement landing slip free of charge.
Note - Stamping of travel documents would be done in exceptional cases only.
All flight from Kolkata operating within India will depart from the new state of the art T2 integrated terminal at Kolkata’s New Integrated Terminal Building (NITB) in Netaji Subhas Chandra Bose International Airport.
The new terminal is adjacent to the existing Domestic terminal.
Guests are requested to proceed to the new terminal for arrivals or check-in / departures.
The Airports Economic Regulatory Authority (AERA) has approved to levy a User Development Fee from each guest departing from Chennai International Airport for domestic travel within India effective May 1, 2013.
For tickets booked on / after October 15, 2013 for travel on / after November 16, 2013, the User Development Fee for each guest departing from Chennai International Airport for international travel is as follows -
The Airports Economic Regulatory Authority (AERA) has approved to levy a User Development Fee from each guest departing from Netaji Subhash Chandra Bose International Airport in Kolkata for travel effective March 1, 2013.
Guests travelling on flights within India will now be permitted access into the airport premises upon producing a printout or soft copy of the eTicket on their smart phones, tablet PC's or laptops accompanied with a valid photo identification. The image of the eTicket produced at the entry point must be the same as provided by the issuing airline. SMS or partial flight information will not be considered as valid documentation for entry.
Please be advised that Jet Airways does not accept any baggage for check-in at Bangkok airport, that is under customs bond in the arrival hall. Guests are required to carry the baggage at the check-in counter for acceptance.
Effective April 1, 2013, the UK APD (Air Passenger Duty) charges have been revised. Please find revised the charges below.
Passenger Service Charge (PSC) for passengers departing at Singapore Changi Airport
has been revised to SGD 19.90 with effect from April 1, 2013. The new PSC will be
applicable to all air tickets purchased from November 1, 2012 for travel on or after April 1, 2013.
The Passenger Security Service Charge (PSSC) of SGD 8.00 remains unchanged.
Including the Aviation Levy of SGD 6.10, collected by the Civil Aviation Authority of
Singapore (CAAS), departing passengers will be charged a total of SGD 34.00.
In accordance with the EU safety & security directive, London, Heathrow airport security has implemented, increased security checks on cabin baggage for all flights.
The new requirement is to search 1 in 5 cabin bags at terminal security and this change has been implemented from immediate effect.
Please note, additional security officials have been placed across all terminals in order to decrease the impact of time taken for these security checks. However, long delays are expected due to these increased checks.
Our check-in counters at Terminal 4, welcome guests to check-in 4 hours prior to departure.
We advise all guests to report early to the airport in order to complete the additional terminal security checks as well as the check-in formalities. Guests will then require to proceed as usual towards the British Airport Authority (BAA) security checks with minimal / essential cabin baggage items, to ensure they are at the gate to board for an Ontime departure.
Thank you for your understanding and support.
Effective September 5, 2012, guests traveling with infants on Jet Airways and JetKonnect can avail additional seats on the day of departure at a flat rate at the airport.
As per Nepal Immigration, certain nationalities would require to have a visa before commencing their journey into Nepal, since an on-arrival visa would not be made available to them. Below is the list of nationalities:
Please be advised that Bangkok airport does not accept Credit / Debit card for any payments. This is also applicable to excess baggage charges. All payments should be done in cash in the local currency.
Effective July 9, 2012, Jet Airways and JetKonnect will levy a flat fee of INR 5000 per container for carriage of pets on domestic journeys within India. This fee will not apply to service animal accompanying a disabled guest.
Effective July 24, 2012, Jet Airways and JetKonnect will permit pooling of baggage between two or more guests checking-in at the same time to the same destination, booked on same / separate PNRs.
Effective June 29, 2012, guests booked on 9W Marketed / Thalys operated railway service between Brussels and Paris Nord can collect their rail boarding pass from the Air Rail desk at Brussels Airport train station.
This facility is available only in cases where the guest does not receive the boarding pass for the 9W marketed / Thalys operated service at the first check-in point.
Please be advised that effective June 24, 2012, guests would not be provided lounge access at Riyadh airport due to the closure of First Class Lounge.
Guests who are registered as OCI ( Overseas Citizen of India ), when travelling to India, must be in possession of the Blue OCI booklet and the passport with Lifelong OCI visa sticker in it. Both these items are mandatory for OCIs to be allowed entry into India as per the OCI rules of the Government of India.
Guests who are not in possession of both items - Blue OCI booklet & Lifelong OCI visa passport, will not be accepted for travel to India.
Effective August 16, 2013, guests travelling on Jet Airways and JetKonnect flights will be charged a revised fee of INR 50 for requesting a reprint of their eTicket itinerary at the airport or city offices.
This charge will be applicable to all guests (except JetPrivilege Platinum members and Première guests) only for reprint / duplicate copy of the existing booking.
Any additional changes to the booking will be charged as per the fare rules applicable.
Effective June 1, 2012 Jet Airways would discontinue its limousine service for Première guests to / from Dubai airport.
This service is discontinued for all tickets issued on or after May 7, 2012.
In cases where guest has already issued the tickets and has also availed of the limousine service, the guest would be given a free transfer by car to / from Dubai airport.
Effective May 10, 2012, the surcharge applicable on Infant ticket(s) will increase to INR 731 from INR 518.
Development Fee of INR 113 for Domestic departure and INR 675 for International departure will be levied from each passenger departing from Chhatrapati Shivaji International Airport in Mumbai and Indira Gandhi International Airport (IGI) airport in Delhi.
Development Fee is exempted for :
Based on an alert from the US Security Department, all guests travelling onboard flights to the US will require to undergo a secondary security check. This safety measure will involve frisking of guests and checking of handbags at the boarding gate by Jet Airways Security personnel in addition to the routine security check performed by the local airport security.
In compliance with the Bureau of Civil Aviation Security guidelines, the mentioned secondary security check procedure will also be applicable to guests on select flight(s) within India.
Jet Airways will provide transport from one terminal to the other at Thiruvananthapuram airport to all guests travelling between Chennai / Tiruchirapally and Dammam via Thiruvananthapuram.
Please note that effective March 5, 2012, check-in counters in Bengaluru airport are located at 18-26 in Island B.
Effective 1st January, 2012, short term visas for travel to Sri Lanka will be granted online at www.eta.gov.lk, for a fee. Guests wishing to apply for short term visas should submit their details online at www.eta.gov.lk and pay the required fees by credit card. Once the application is approved, visa applicants will receive an Approval Notice, a printed copy of which should be carried when travelling. In addition to the Approval Notice, guests must also have a passport of validity of at least 6 months beyond the period of intended stay, confirmed return/onward tickets, travel documents valid for the next destination/return and sufficient funds for stay. More details of the application process, fees and credit cards accepted may be found at www.eta.gov.lk
ETA applications may also be submitted on arrival in Sri Lanka, at the ETA counter at the airport.
Short term visas issued earlier in the passport will continue to be valid for the validity period/purpose of travel/duration of stay and number of entries stipulated on the visa.
Jet Airways regrets that we are unable to submit applications online on behalf of the visa applicants.
Updated on November 21, 2011
The Airports Economic Regulatory Authority (AERA) in India granted permission to levy Development Fee (DF) for guests departing from Indira Gandhi International Airport (Delhi). This fee will be applicable for travel on and after December 1, 2011 and ticketing with immediate effect and to be collected on the ticket at the time of sale as below:
Domestic Departure – INR 221 .
International Departure – INR 1434 .
Persons travelling on official duty on aircraft operated by Indian Armed Forces
Airline crew on duty
Transit/Transfer Passengers (up to 24 hours). A passenger is treated in transit only if onward travel journey is within 24 hrs from arrival into Delhi and is part of the same ticket, in case 2 separate tickets are issued it would not be treated as a transit passenger.”
Involuntary rerouting due to technical problem or weather conditions.
Each embarking guest who has purchased a ticket in advance (before June 11, 2011) without being charged this fee on the ticket at the time of purchase, will have to pay the same at the airport.
Check-in counters for the following flights are now located at row 'P' at Bangkok's Suvarnabhumi International airport.
Please note that with immediate effect, a Transaction Fee of CAD 25 at Canada ticketing offices will be charged per ticket (irrespective of Point of sale), per passenger, per transaction.
Please be advised that effective February 15, 2012, a Credit Card Fee of GBP 4.50 will be charged per ticket for every payment accepted by Credit Card at London ticketing offices.
A) Guests travelling with Umrah Visa should note the following conditions:
B) Guests travelling with Hajj Visa should note the following conditions:
Further details about Hajj and Umrah can be obtained from the link to the Ministry of Hajj, Kingdom of Saudi Arabia Web site: www.hajinformation.com
Updated on July 29, 2011
Service Tax (Tax Code JN) has been increased in the Union Budget 2012-2013 for travel effective 1st April, 2012. Please contact your travel agent for any further assistance. If this tax has not been paid, Jet Airways will be liable to collect the same at the time of check in at the airport.
This increase is effective for travel on/after April 1, 2012 as detailed below:
Updated on July 14, 2010
All Première guests traveling from Bangkok on all Jet Airways flights will be able to enjoy the new Fast-Track Immigration service at the Suvarnabhumi International airport at Bangkok. No need to wait in long immigration lines! This new privilege offers Première guests a special immigration channel which bypasses normal queuing.
How to get your Fast-Track Immigration voucher?
During check-in time, the counter staff will provide the Fast-Track Immigration Voucher to the Première guests
If you check-in online, please present your web boarding pass and passport at the check-in counter and you will receive the Fast-Track Immigration Voucher
Updated on July 18, 2010
The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560.
You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov
Please click here for more information on Secure Flight Passenger Data.
For our Gulf destinations (except Saudi Arabia), there may be visas arranged by sponsors, which are available at the destination. In the absence of the original visa, guests must hold a photocopy of the valid visa.
Guests going to Saudi Arabia must have a valid Saudi visa, which will be affixed on the passport. Please be reminded that this applies to guests to Dammam via Bahrain. Guest holding Electronic Re-Entry Visa for Saudi Arabia are required to carry the printout in English. The Electronic Re-entry visa can be viewed on Saudi Government website www.passportevisa.com.
The above information is subject to change without notice.
With immediate effect, all guests with or without valid Singapore visa transiting to any country, can join the Free Singapore Tour*.
A guest availing of the Free Singapore Tour will need to clear immigration and have his / her passport stamped. However, for those guests without a valid Singapore visa, his / her passport will be kept by the tour guide throughout the tour and returned to the guest after the tour.
*All transit guests are not guaranteed entry but are still subjected to Singapore's prevailing entry requirements.
In case of delay or cancellation of flights that are communicated well in advance, we request the guests to check the flight status before leaving for the airport.
Guests travelling with tickets not issued from the departure station on the below classes will be entitled for hotel accommodation, if available.
Business Class Fares booked and ticketed in C, J, Z and I class.
Economy Class Fares booked and ticketed in Y and M class.
Guests who are booked and ticketed on any other class, other than the above, will not be entitled to hotel accommodation and transportation in case of flight disruptions.
Guests travelling with tickets issued from the departure station, on the classes mentioned above only will be provided with transport to the place of residence or hotel by Jet Airways up to Rs. 1500/-. This will be paid in the form of an MCO (Miscellaneous Charge Order). Hotel Accommodation will not be provided.
In the event of a flight diversion, guests travelling on flights diverted to stations other than the station of departure, irrespective of fare charged, would be provided with hotel accommodation, if available.
Cancellation rules will be applicable as per the fare booked and ticketed classes.
If the guest misconnects his onward connection and the alternate which Jet Airways provides does not serve the purpose of his trip. The connection must be on the same Booking Reference (PNR) or proof of such connection must be made available.
For flights that are cancelled, the applicable cancellation charges will be waived off.
APIS information has been mandated on all international flights of Jet Airways.
Fast Track Immigration: We are happy to offer our First Class and Première guests, the special Fast Track clearance facility at both Arrival and Departure points, at Mumbai International Airport.
All you need to do is present your First Class or Première Boarding Cards and there will be two dedicated counters awaiting you, which will speed up your entire immigration process.
This information is regarding the security of our guests and their visa requirements
Security: Guests are requested to note that enhanced security measures will be implemented at all airports due to which there may be congestion at security check counters. In order to avoid flight delays due to these additional security measures, it is requested that all guests (tele checked-in as well as those who have web checked-in) report early to the airport for the security checks. Our check-in counters will be closed well in advance and all checked-in guests are requested to move for pre-embarkation checks well in time.
Visa requirements: We request all guests to contact their travel agents for any queries pertaining to Visa requirements.
A copy of the PAN Card duly attested by the passenger is mandatory when the sale of the air tickets for foreign travel exceeds Rs.25,000/- (per ticket) and the payment is made against CASH across the Jet Airways counters.
In the event that the guest does not have a PAN Card and the sale of the ticket exceeds Rs.25,000/- (per ticket), a signed Declaration Form 60 will be required from the guest. The Declaration Form 61 is only applicable to guests who have agricultural income. The photocopy of the document as proof of address required in Form 60 and 61 must be duly signed by the guest.
Please note tickets will not be released by the Cashier without the above documentation
In the event of a flight being cancelled, the cancelled flight guests are provided hotel accommodation* provided their tickets are purchased from places other than the place of departure. Other guests are given transport charges to their residence.
* Not applicable for JetKonnect codeshare flights.
Passenger Service Voucher will be offered if the connecting time between the domestic and the international flight or vice–versa is more than 6 hours and within 24 hours.
No passenger service voucher will be provided incase the connecting flight is 24 hours after the guest's arrival at the connecting point.
Hotel accomodation for out international transit guests will be available only at the Jet Airways Gateway points in India i.e Mumbai, Delhi, Kolkata and Chennai.
Hotel accomodation will be available for Jet Airways guests travelling in First Class or Première.
This facility will be offered in the following classes -
Guests can avail of this facility only if they hold confirmed onward bookings before their arrival at the transit point.
Tickets issued within 72 hours prior to departure will not be eligible for this facility.
Reservations for hotel accomodation must be done on the same PNR.
Jet Airways is not liable for any loss, damage or expense incurred by the guests because of the use of any extra services not mentioned above.
All benefits of transportation and accommodation are available for guests travelling on Full Fare tickets only.
This facility is not available for guests travelling on Check Fares.
In case of delays/cancellations which are communicated well in advance, guests are requested to check the flight status before leaving for the airport.
Guests travelling with tickets issued from station of departure will be provided with transport to the place of residence/hotel by Jet Airways and Rs. 1500 will be paid in the form of an MCO (Miscellaneous Charge Order). No hotel accommodation will be provided.
In the event of a flight diversion, guests travelling on flights diverted to stations other than the station of departure, would be provided with hotel accommodation, if available.
Transportation & Accommodation facilities are not available for guests travelling on discounted fare tickets (eg. Check Fares).
Note: For JetKonnect codeshare flights, hotel accommodation will not be provided in the case of cancellation and diversion of flights.
Starting June 1, 2008 IATA (International Air Transport Association) will withdraw all paper ticket stock from the BSPs (Billing and Settlement Plan)
Thus, all BSP Travel Agents will not be able to issue neutral paper documents anymore, there for paper ticket will only be issued by Jet Airways for the Travel Agent in the case of the following non eTicket eligible situation
Non Interline eTicketing partners
Interline Infant ticketing with Interline eTicketing partners which can not support infant eTicketing
Stretcher / Extra Seat / Cabin Baggage / Musical Instruments
Non eticket eligible codeshare flights of interline partners
Non eticket eligible flights (future destinations) and non air segment flights (bus services)
One Fare Pass
It is advisable that all paper tickets are collected from Jet Airways Counters at least 24 hours prior departure.
The Electronic System for Travel Authorization (ESTA) has been introduced via Internet for citizens and eligible nationals of Visa Waiver Program (VWP) countries to apply for advance authorization to travel to the United States under the VWP.
It is mandatory for all guests visiting the US under the Visa Waiver Programme to apply in advance for travel authorisation, from the US Customs and Border Protection's Electronic System for Travel Authorisation (ESTA).
The Electronic System for Travel Authorization works as below:
Log onto the ESTA web site at https://esta.cbp.dhs.gov and complete an on-line application. Travelers are encouraged to apply early. The web-based system will prompt you to answer basic biographical and eligibility questions typically requested on a paper I-94W form.
Please ensure that you submit an accurate data into the on-line application system at the time of seeking ESTA approval, please avoid typo errors as an invalid data would cause an invalid ESTA approval and may inhibit your travel.
Applications may be submitted at any time prior to travel, however, Please ensure you apply for your ESTA at least 72 hours before travel. In most cases you will receive a response within seconds:
Authorization Approved: Travel authorized
Travel Not Authorized: Traveler must obtain a nonimmigrant visa at a U.S. Embassy or Consulate before traveling to the U.S
Authorization Pending: Traveler will need to check the ESTA Web site for updates within 72 hours to receive a final response.
Please note, as from September 8, 2010 a cost of USD 14 per application will be charged. The validity of the same will be 2 years at a maximum or incase the validity of the passport is lesser that 2 years then the validity will be as per the expiry of the passport.
More information on ESTA click on: http://belgium.usembassy.gov/esta.html
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