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Terms and Conditions - HDFC Credit Card

Annual / Renewal Fees

  • Annual Fees will be charged in first month’s credit card statement upon booking of your credit card and after completion of every 12 months thereon

  • JetPrivilege Platinum tier members will not be charged with Annual Fees until they maintain their JetPrivilege Platinum tier

 

Enrolment / Renewal Fees

  • The enrollment / renewal benefits of free ticket (applicable as per the variant) and discount voucher will not be available if JetPrivilege HDFC Bank World, Platinum and Titanium credit cardholders’ Annual Fees are waived off for any reason.

  • Exception - JetPrivilege Platinum customers whose renewal fees are waived will receive Annual Renewal Benefits of One-way Free Ticket and INR 750 return travel discount voucher on completing first transaction on the co-branded card

 

Complimentary Air Travel

  • Upon payment of First year and Renewal fees, JetPrivilege – HDFC Bank World and Platinum Credit Card members are entitled to receive a one-way base fare waived free ticket (“Offer”)

  • The free ticket code entitlement is for JetPrivilege HDFC Bank World and Platinum credit card primary cardholders only

  • The free ticket code entitles the primary cardholder to receive a waiver of the base fare component on one-way revenue tickets for travel on Jet Airways’ domestic flights within India. The card holder will have to bear the charges such as taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel

  • Tickets against free travel should be booked at least 14 days prior to the travel date. Seats under this offer are subject to availability. Jet Airways or HDFC Bank Ltd. does not guarantee availability of seats under this Offer

  • Payment of other applicable components viz. surcharges, taxes, levies, fees etc will have to be borne by the cardholder

  • The payment for the amount must be made using the JetPrivilege - HDFC Bank World/Platinum Credit card only

  • The free ticket code is valid only for travel in Economy Cabin and on select booking fare classes

  • The free ticket code is voluntarily transferable

  • The free ticket code is valid for six (6) months, for booking and travel (outbound and inbound), from the date of issue of the promotion code (both days inclusive)

  • The free ticket code will not be extended after the expiry of its validity date

  • Jet Airways will email the cardholder’s unique free ticket code on the email address as recorded in HDFC Bank Credit card account within a period of 10 working days after receipt of the credit card fees

  • To avail of the base fare waiver each eligible card member will be given a unique promotion code which will be mentioned in the e-mail communication

  • The free ticket promotion code can be redeemed only through India country site of jetairways.com

  • The card holder will need to enter the free ticket promotion code in the promotion field on jetairways.com

  • The free ticket promotion code will be available for one time usage only and will become invalid upon utilization

  • Payment of taxes / surcharges / fees / applicable levies and ticketing must be done instantly at the time of redeeming on jetairways.com

  • In event a cardholder uses the free ticket promotion code of another JetPrivilege - HDFC Bank Credit card holder without the original owner’s consent then the cardholder who has utilized such codes will have to pay Jet Airways (India) Limited the amount of discount benefits availed against such codes

  • The free ticket code entitles to a base fare waiver for one-way segment without any break in journey. In event of a break in journey, the base fare will be waived off only for one segment of the entire journey. Card holder will have to bear additional base fare of the onward flight as applicable along with taxes, surcharges and other levies as applicable

  • Once booked and ticketed under a particular guest name, the ticket is non - transferable

  • Once booked and ticketed, if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get the refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked

  • If the ticket is cancelled, then the amount of refund will be less of the base fare amount which was waived off

  • Upon cancellation of the original booking, the free ticket code will be deemed utilized and will not be reinstated under any circumstances

  • Cancellations / Refund / Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and will be subject to other applicable additional charges

  • The card holder or guest cannot make new bookings against the cancelled booking and seek to re-utilize the free ticket code

  • In the event cardholder has availed of the free ticket promotion code issued to him at the time of enrollment/annual renewal and if the card holder wishes to close his/her credit card account with HDFC then the annual fees will not be refunded to the card holder in case the fees have been paid. In case the fees have not been paid but the cardholder has utilized the free ticket code, then the cardholder will have to make payment for the amount of base fare waived off.

  • Certain airports in India levy an airport development fee for every domestic travel. Such taxes are charged at the time of booking. Certain airports also levy additional charges at the time of actual travel. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes / levies

  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited

  • The decision of Jet Airways (India) Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable

  • Jet Airways (India) Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and / or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons

  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the INR 750 discount voucher available on the JetPrivilege – HDFC Bank Credit card

  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states

  • This Offer is purely optional to people traveling on Jet Airways

  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures

  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai

  • Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Credit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions

  • HDFC does not hold any warrant or make any representation of the availability, delivery,quality,merchantability or suitability of offer and/or products/services under this offer and that Jet Airways shall be solely liable for the same

  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that HDFC will not entertain any communication in this regard

  • HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer

  • Jet Airways or HDFC Bank Ltd. will not be responsible in case the email address provided is incorrect or if the mail bounces back due to any reason

 

Return Travel Discount Voucher

  • On payment of first year and renewal fees, the JetPrivilege – HDFC Bank World and Platinum Credit Card members are entitled to receive a discount voucher worth Rs. 750 only (“Offer”)

  • The discount voucher entitlement is for credit card primary cardholders only

  • The voucher entitles the guest (passenger) to receive a discount of INR 750 on return revenue tickets for travel only on Jet Airways’ domestic flights within India

  • The discount is available only for return travel, in Economy cabin, and in any booking fare class

  • The discount code cannot be partially utilized for one-way travel

  • Against the discount voucher, the base fare component of the ticket will be discounted to the extent of INR 750. In event the actual base fare is in excess of INR 750, the card holder will have to bear the difference of base fare and discount offered, in addition to other charges such as taxes, surcharges and additional levies/fees as applicable on the ticket at the time of booking and/or travel. In event, the actual base fare is less than the discount of INR 750 then the excess amount will not be refunded to the card holder

  • The discount voucher is voluntarily transferable

  • The discount code is valid for six (6) months, for booking and travel (outbound and inbound), from the date of issue of the promotion code (both days inclusive)

  • Jet Airways will email the cardholder’s unique discount voucher code on the email address as recorded in HDFC Bank Credit card account within a period of 10 working days after receipt of the credit card fees

  • The discount code will not be extended after the expiry of its validity date

  • To avail of the discount each eligible card member will be given a unique promotion code which will be mentioned in the e-mail communication

  • The discount code can be redeemed only through India country site of jetairways.com

  • The card holder will need to enter the promotion code in the promotion field on jetairways.com

  • The promotion code will be available for one time usage only and will become invalid upon utilization

  • Payment of taxes / surcharges / fees / applicable levies and ticketing must be done instantly at the time of redeeming on jetairways.com

  • Payment for the balance fare and applicable taxes/surcharge/fees/levies must be made using the JetPrivilege - HDFC Bank Credit card only

  • In event a cardholder uses the discount code of another JetPrivilege - HDFC Bank Credit card holder without the original owner’s consent then the cardholder who has utilized such codes will have to pay Jet Airways (India) Limited the amount of discount benefits availed against such codes

  • Seats under this offer are subject to availability. Jet Airways or HDFC Bank Ltd. does not guarantee availability of seats under this Offer

  • Once booked and ticketed under a particular guest name, the ticket is non - transferable

  • Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked

  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed

  • Upon cancellation of the original booking, the discount code will be deemed utilized and will not be reinstated under any circumstances

  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and will be subject to any other applicable additional charges

  • The card holder or guest cannot make new bookings against the cancelled booking and seek to re-utilize the discount code

  • In the event cardholder has availed of the Discount Code issued to him at the time of enrollment/annual renewal and if the card holder wishes to close his/her credit card account with HDFC then the annual fees will not be refunded to the card holder in case the fees have been paid. In case the fees have not been paid but the cardholder has utilized the discount code, then the cardholder will have to make payment for the amount of discount availed on the ticket

  • Certain airports in India levy an airport development fee for every domestic/international travel. Such taxes are charged at the time of booking. Certain airports also levy additional charges at the time of actual travel. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies

  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited

  • The decision of Jet Airways (India) Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable

  • Jet Airways (India) Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons

  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket offer available on the JetPrivilege – HDFC Bank Credit card

  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states

  • This Offer is purely optional to people traveling on Jet Airways

  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures

  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai

  • Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Credit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions

  • HDFC does not hold any warrant or make any representation of the availability, delivery,quality,merchantability or suitability of offer and/or products/services under this offer and that Jet Airways shall be solely liable for the same

  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that HDFC will not entertain any communication in this regard

  • HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer

  • Jet Airways or HDFC Bank Ltd. will not be responsible in case the email address provided is incorrect or if the mail bounces back due to any reason

 

First Swipe Bonus JPMiles

  • JetPrivilege HDFC Bank World, Platinum and Titanium credit cardholders will qualify for First Swipe upon undertaking first spend transaction on his/her credit card within a period of 90 days since card set-up date

  • No minimum amount applicable for this Bonus

  • A spend transaction on additional cardholder’s account will qualify primary cardholder for First Swipe Bonus JPMiles

  • First Swipe Bonus JPMiles will be credited within a period of 10 working days upon creation of primary cardholder’s first month’s statement generation date

  • First Swipe Bonus JPMiles is a one-time bonus

  • Credit card fees and other applicable charges will not qualify for First Swipe Bonus JPMiles

 

First Year Spends Threshold Bonus JPMiles

  • JetPrivilege HDFC Bank World, Platinum and Titanium credit cardholders will qualify for First Year Spends Threshold Bonus JPMiles upon spending equal to or more than the spends threshold limit assigned on their respective credit cards within a period of 90 days within card set-up date

  • JetPrivilege HDFC Bank Credit card holders can qualify for Threshold Bonus JPMiles over one or multiple transactions

  • First Year Spends Threshold Bonus JPMiles will be earned only once after the card holders exceed spends threshold for the first time. For example if a JetPrivilege HDFC Bank World Credit Card holder spends to the tune of INR 200,000 within first 90 days of card set-up date; he will earn 5,000 JPMiles only

  • First Year Spends Threshold Bonus JPMiles will be credited within a period of 10 working days upon generation of the card monthly statement in which period the card holder has exceeded his / her Spends Threshold

 

Annual Renewal First Swipe Bonus

  • JetPrivilege HDFC Bank World, Platinum and Titanium credit cardholders will qualify for Annual Renewal First Swipe upon undertaking first spend transaction on his/her credit card within a period of 90 days since card renewal date

  • No minimum amount applicable for this Bonus

  • A spend transaction on additional cardholder’s account will qualify primary cardholder for Annual Renewal First Swipe Bonus JPMiles

  • Annual Renewal First Swipe Bonus JPMiles will be credited within a period of 10 working days upon creation of primary cardholder’s first month’s statement generation date

  • Annual Renewal First Swipe Bonus JPMiles is a one-time bonus

  • Credit card fees and other applicable charges will not qualify for Annual Renewal First Swipe Bonus JPMiles

 

Spends JPMiles

  • JetPrivilege HDFC Bank World, Platinum and Titanium credit cardholders will qualify to earn Spends JPMiles upon undertaking spends transactions

  • Spends JPMiles will reflect within a period of 10 working days after your monthly card statement is generated

  • Additional credit cardholder’s Spends JPMiles will reflect into Primary cardholder’s JetPrivilege membership account

  • In event of a spends transaction reversal proportionate Spends JPMiles will be negated from the card holder’s subsequent Spends JPMiles

 

Online Bonus JPMiles

  • Online Spends JPMiles upon purchase of revenue airline tickets on jetairways.com

  • Online Spends Bonus JPMiles will reflect within a period of 10 working days after monthly card statement is generated

  • Purchase of redemption tickets or any other merchandise apart from revenue tickets will not qualify for Online Bonus JPMiles

  • In event of a ticket cancellation proportionate Online Bonus JPMiles will be negated from the cardholder’s subsequent Online Bonus JPMiles

  • Additional credit card holder’s Online Spends JPMiles will be credited into primary cardholder’s JetPrivilege membership account

 

5% Online Discount

  • JetPrivilege – HDFC Bank World and Platinum Credit Card members are entitled to receive a discount of 5% (“Offer”) for every domestic/international revenue tickets booked on jetairways.com

  • The online discount will be applicable on international flights originating from India only and if the payment is made in INR currency only. In event if the cardholder is trying to book any international flight originating out of India and the payment is in international currency, the online discount will not be applicable. For example if a cardholder is booking Dubai-Bombay on jetairways.com (India country site) and the payment is to be made in AED then the discount will not be applicable.

  • JetPrivilege - HDFC Bank World and Platinum Credit Card members will require to quote the promotion code “JTHDFC” in the “Promotion Code” field at the time of choosing his / her itinerary on jetairways.com

  • The online discount code entitles the cardholder to receive a discount of 5% on one-way or return revenue tickets for travel on Jet Airways domestic and international flights

  • The discount is available only for Jet Airways marketed and operated, Jet Airways marketed operated and Jet Airways marketed codeshare flights. Jet Airways marketed and other airline operated codeshare flights or interline travel booked on jetairways.com is not eligible for the discount

  • The online discount is available only for travel in Economy cabin and in any booking fare class excluding award travel on Jet Airways. Eligible booking classes on jetairways.com are as follows – Y, M, T, U, N, L, Q, S, K, H, V, O, W.com are as follows - Y, U, K, S, H, E, X, N, Q, M, O, G (excluding 9W*/OAL, Interline, Award Travel & Groups)

  • The online discount code is voluntarily transferable

  • The discount promotion code can be redeemed only through jetairways.com, India country site

  • The online discount code will be available every time a cardholder books revenue tickets on India site of jetairways.com

  • Under the online discount offer; 5% of the base fare component of the ticket will be discounted. The cardholder will have to bear remaining base fare in excess of discounted 5%, along with additional charges such as fees, taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel

  • Payment of taxes/surcharges/applicable levies and ticketing must be done instantly at the time of redeeming on jetairways.com

  • Payment for balance fare and applicable taxes / surcharge / levies must be made using the JetPrivilege - HDFC Bank World/Platinum Credit Card only

  • In event of a date change if the cardholder alters the original booking through 'Manage Booking' module on jetairways.com, 5% discount on Base Fare applied on the original ticket will not be carried forward to the revised ticket. In order to avail the discount ,the cardholder will have to cancel the original booking and make a fresh booking with the discount code 'JTHDFC'.

  • Black-out periods or restrictions could apply

  • Once booked and ticketed under a particular guest name, the ticket is non - transferable

  • Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked

  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed

  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and any other applicable additional charges

  • The discount code is available for use only through jetairways.com. If the cardholder cancels the ticket and makes a fresh booking through any other channel against the original booking then the benefit of the Offer will not be applicable

  • Certain airports in India levy an airport development fee for every domestic / international travel. Such taxes are charged at the time of booking. Certain airports could also levy additional charges at the time of undertaking the journey. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes / levies

  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited

  • The decision of Jet Airways (India) Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable

  • Jet Airways (India) Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and / or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons

  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket, and INR 750 discount on return travel offer available on the JetPrivilege – HDFC Bank Credit card

  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states

  • This Offer is purely optional to people traveling on Jet Airways

  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures

  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai

  • Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Credit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions

  • HDFC does not hold any warrant or make any representation of the availability, delivery, quality, merchantability or suitability of offer and/or products/services under this offer and that Jet Airways shall be solely liable for the same

  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that HDFC will not entertain any communication in this regard

  • HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer


JetPrivilege Tier Points

  • Every time upon completion of spends equal to INR 200,000 within or outside India on JetPrivilege HDFC Bank World Credit Card customers you will qualify for one JetPrivilege Tier Point

  • There is no limit on maximum number of JetPrivilege Tier Points one can earn through her/his credit card spends within one year

  • All valid spends transactions will qualify for accrual of JetPrivilege Tier Points.

  • Additional card holder’s spends will be accrued into primary cardholder’s account

  • JetPrivilege Tier Points once credited into your credit card account will be governed by JetPrivilege programme terms and conditions

 

Dedicated Check-in

  • JetPrivilege World Credit Card holders will qualify for Dedicated check-in facility on Jet Airways flights

  • This facility is available to primary cardholders only and on domestic flights only

  • Card holder can avail of Dedicated check-in upon producing their credit card at Dedicated check-in counter

  • Partner Airline or codeshare flights will not qualify for this facility

 

Excess Baggage Allowance

  • JetPrivilege HDFC Bank World Credit Card customers will be entitled to 10kgs of excess baggage waiver for travel on Jet Airways flights within India.

  • Excess baggage waiver will not be applicable on ATR / partner airline / codeshare / international flights

  • Card holders can avail only higher of Excess Baggage Allowance on his/her credit card or JetPrivilege Tier Allowance. Card holders cannot club both the allowances

  • The excess baggage benefit is available to primary cardholders only.

 

Priority Pass Membership

  • Primary card holder will get 5 free lounge visits every calendar year

  • JetPrivilege HDFC Bank World Credit Card holders will qualify for Priority Pass membership

  • Card holders will Priority Pass membership card will receive Priority Pass along with credit card welcome kit

  • Priority Pass membership account is $US 99 which is waived for JetPrivilege HDFC Bank World Credit Cardholders.

  • Priority Pass membership card will be valid for period of 3 years, however its’ membership account will be renewed along with credit card annual renewal upon payment of credit card fees

  • Priority Pass covers more than 600 lounges across 300 cities world wide. For detailed list please visit prioritypass.com

  • An entry fee of US$ 27 will be applicable per head which will cover entry and refreshments

  • Cardholders can access Priority Pass lounge upon producing their credit cards

  • Priority Pass not a transferable facility. This benefit is only available to Primary cardholder

  • Please visit prioritypass.com for more details.

 

Fuel Surcharge Waiver

  • Fuel Surcharge waiver will be applicable across all petrol pumps within India

  • Minimum and maximum limit is from INR 400 to INR 5,000 per transaction

  • Additional card holder will qualify for fuel surcharge waiver

  • No cap is applicable on number of petrol pump transactions in a month

 

MasterCard Lounge Program

  • JetPrivilege HDFC Bank World, Platinum and Titanium Co-Brand card holders will have an access to select airport lounges within MasterCard network across India

  • JetPrivilege HDFC card holders can avail of this facility upon producing their MasterCard at the lounge

  • This program is over and above Priority Pass lounge access program

  • Only the MasterCard holders are allowed lounge access under this program

  • This benefit will cover entry and refreshments

  • JetPrivilege HDFC Bank World, Platinum and Titanium credit card holders can access below enlisted lounges, for updated list please refer to MasterCard Lounge Program section on hdfcbank.com

  • For complete list of MasterCard Lounge network kindly refer to 'MasterCard Airport Lounge Access' on hdfcbank.com

 

In event of a date change if the cardholder alters the original booking through 'Manage Booking' module on jetairways.com, 5% discount on Base Fare applied on the original ticket will not be carried forward to the revised ticket. In order to avail the discount, the cardholder will have to cancel the original booking and make a fresh booking with the discount code "JTHDFC".

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