Jet Airways

Fares for domestic sectors within India are published in Indian Rupees (INR) and Unites States Dollars (USD). The INR fares are applicable to Indian nationals permanently residing in India, Nepal and Bhutan, foreign nationals residing in India and holding resident permits in India and foreign diplomats residing in India holding diplomatic status as well as their dependent family members. Fares for domestic sectors applicable to foreign nationals and non-resident Indians are quoted in United States Dollars (USD). INR tariff tickets are sold and ticketed only in India, while USD tariff is sold and ticketed worldwide.

Fares for international sectors are published in Indian Rupees (INR) and in the local currency respectively. For example, Mumbai-Singapore-Mumbai fares are published in INR and Singapore-Mumbai-Singapore fares are published in Singapore Dollars (SGD).

All basic fares for domestic and international routes are quoted before taxes, surcharges, and fees. In addition to the basic fare, we are required by the Government to charge and collect Passenger Service Fee (WO) as applicable in case of both INR and USD fares for domestic and international sectors. This is applicable for each flight coupon, that is, for each sector of travel. Besides, insurance and fuel surcharges (YQ) are also levied in case of both, domestic and international sectors, applicable per flight coupon. These two levies (WO and YQ) are collected along with the basic fare at the time of issuance of the ticket.

Change in Fare: Please note that fares are subject to change without notice. Unless otherwise specified, if you have purchased a ticket before the date of a fare increase and travel after the fare increase has taken place, you will not be required to pay the difference for the ticketed itinerary. However, in case there is a change in the booking or routing, the revised fare(s) will be applicable.

You can purchase your ticket from our offices or from any of our authorised travel agents in India and abroad. You can also purchase your ticket for any of our domestic sectors through our website. International and domestic tickets can also be purchased at all ticket counters, located at airports where we fly. Our airport ticketing counters at Delhi, Mumbai, Kolkata and Chennai are open 24 hours.

Please do note the following: Please check your ticket after it is issued, for its correctness. Please also read the terms and conditions of carriage printed on the ticket jacket or on your eTicket print-out. Jet Airways participates in Billing Settlement Plan (B.S.P) programmes in India and over 45 countries across the world. The B.S.P facilitates distribution of tickets to be issued on Jet Airways flights. B.S.P tickets have also been introduced in India and can be issued for both domestic and international routes. We are also participating in Airline Reporting Corporation (A.R.C) programme in the U.S.A and Canada.

Ticket Validity: Unless otherwise specified, tickets issued for domestic sectors against INR fares are valid for travel for a year from the date of issue, while tickets issued against USD fares are valid for travel for a year from the date of commencement of a journey. Tickets purchased under concessional/discounted fares have limited validity period (details of which, are available on our website, at our offices, airport ticket counters and from our authorized travel agents). This also applies in case of open dated tickets. Unless otherwise specified, tickets issued for international sectors are valid for one year measured from date of commencement of the journey.

Unless otherwise specified, you can change your travel itinerary after you have purchased your ticket through our offices or through an authorised travel agent. In case you do, please get your ticket appropriately stickered (in case of domestic sectors) or revalidated at any of our offices, airport ticket counters, or by an authorized travel agency. If you are holding an international ticket and have changed your travel itinerary you are required to get the ticket re-issued for the revised sector.

Please do note the following with regard to cancellation, refund and revalidation of tickets: Domestic Sector Tickets: a. Any change to a confirmed ticket issued on INR fare - including cancellation, postponement, change of itinerary - must be done at least one hour before a flight. When a ticket is reissued from a higher to a lower fare, a re-issuance charge is levied, irrespective of whether there is any change in sector/class of travel. b. In case you are holding an eTicket and wish to cancel, postpone or change your itinerary, you are required to report to our ticketing counters for the same. You can also enjoy the facility of cancelling or changing your eTickets online, through the Manage Booking facility. c. Subject to the ticketing time limit, if the same is not met, a 25% cancellation charge on the basic fare will be applicable. This holds true for a published full-fare ticket. For special fares, please check the applicable cancellation charges. A documentation charge is levied when a confirmed ticket is processed for refund. d. Cancellation charges do not apply to domestic tickets where U.S. Dollar fares are applicable. e. Refunds will be processed subject to refund penalties as per fare rules and will be paid as per the original currency of payment, country of payment and form of payment. Refunds are subject to refund penalties as per the Fare Rules. We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you: If the ticket has been paid for in cash, we will refund the amount in cash; and If the ticket has been paid for by credit card, the proceeds will be credited to the respective credit cards. f. Tickets issued outside India will be refunded in the country where the ticket has been purchased. g. The refund of a ticket issued by a Travel Agent, must be processed through the issuing Travel Agent. h. Please note that certain fares may have conditions which limit or exclude your right to get a refund. For complete details, please refer to the terms and conditions of that special fare or contact your nearest Jet Airways ticketing office or 24 hours reservation centre or your travel agent.

We reserve the right to make a refund only to the person named in the ticket or to the person who originally paid for the ticket, and to refuse a refund if any application for such refund is made later than 365 days after the expiry date of the ticket.

International Sector Tickets: a. Tickets for international travel are subject to cancellation charges These are specific for a particular sector. Related details are available at our offices, airport ticket counters, on our website and from our authorised travel agents.

Tickets issued on Jetairways.com: a. Refund facility is open only for bookings done on or later than February 12, 2007.

b. The option for cancellation & refund is currently available only for sectors booked for travel within India. Should any of the sectors in your booking contain an international destination, the cancellation option will not be available online.

c. The retrieved itinerary will display only the unutilised segments in your booking. If the status of your booking is either checked-in, used or refunded, the same will not be displayed.

d. Once we receive your refund request, we will process the refund within 07 working days. e. Should there be any cancellation / refund fees, we will deduct the relevant amount and the balance will be refunded to the same credit card used to purchase the original itinerary.

f. For any further information or assistance, please write to us at info@jetairways.com.

Concessional Fares: a. A limited number of seats are allocated on each flight for certain categories where we offer concessional fares. The conditions that apply and formalities that are required to be fulfilled in each case, are available on our website, at our offices,at airport ticket counters and from our authorised travel agents. Please click here for details.

b. We also offer 50% concession for children between 2 and 11 years of age. 10% of basic adult fare is applicable to infants below 2 years, travelling with a parent.

b. We also offer 50% concession for children between 2 and 11 years of age. 10% of basic adult fare is applicable to infants below 2 years, travelling with a parent.

c. In the case of international sectors, concessional fares are offered to students between 12 and 26 years and seamen (joining duty). Details can be obtained at our offices, on our website, at airport ticket counters and from our authorised travel agents.

d. Please note that relevant proof of eligibility is required to be provided to avail any of the above concessional fares in the case of both domestic and international sectors.

e. All Government levies, however, are applicable to all concessional fares. (Please note that surcharges may be applicable on all Government levies).

f. From time to time we offer special fares and packages - detailed terms and conditions of which are available on our website, at our offices, airport ticket counters and from our authorised travel agents.

Jet Airways offers a Prepaid Ticket Advice (PTA) facility at no extra cost, in case of both domestic and international sectors. This facility enables guests in one location (in India or overseas) to obtain a ticket that has been paid for in another location (in India or Overseas). The authority (PTA) to issue a ticket is transmitted from the city of purchase to the boarding / ticketing city.

Ticketing Transaction Fee for US and Canada 

Please note that with immediate effect, a Transaction Fee of USD 25 at US ticketing offices and CAD 25 at Canada ticketing offices will be charged per ticket (irrespective of Point of sale), per passenger, per transaction.

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• Transaction fee will apply for all tickets handled by Jet Airways ticketing offices located in US / Canada and Contact Centre handling US Operations.
• Ticketing Transaction fee will be Non refundable.
• Ticketing Transaction fee will be also applicable for reissue of tickets originally issued on the website, if the reissue is processed by any Jet Airways Ticketing Offices or the Contact Centre .
• Transaction fee will also be applicable for NOGO VCR re-issued at Jet Airways ticketing offices and Contact Centre.

Note: Existing Paper ticket fee USD 50 ex US and CAD 50 ex Canada remains unchanged (Exception – Infant tickets)

Transaction Fee is exempted for below –

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• Group tickets issued at Jet Airways ticketing counters.
• JetPrivilege Redemption tickets.
• Involuntary changes e.g. schedule change & flight disruptions.
• Infant tickets.
• All ID/AD tickets.
• NOGO status VCR coupons issued originally by travel agents are exempted until agents get the control to reissue. (Transaction fee applies to NOGO status VCR coupons issued originally at Jet Airways ticketing offices & Contact center.)

Credit Card Fee

Please be advised that effective February 15, 2012, a Credit Card Fee of GBP 4.50 will be charged per ticket for every payment accepted by Credit Card at London ticketing offices.

• Credit Card fee will be Non refundable.
• Reissue of tickets originally issued on website will also attract Credit Card fee if payment is accepted by Credit Card at London ticketing offices.

Note: This fee will not be applicable to Corporate Deal Fares.

If during your travel within, or to/from India , there is a flight cancellation or delay or denied boarding on a flight for which you hold a valid and confirmed reservation, you are entitled to certain rights in accordance with the Civil Aviation Requirements, Section 3 – Air Transport, Series ‘M”, Part IV, Issue 1, dated 6th August, 2010, effective 15th August, 2010, passed by the Director General of Civil Aviation. For your ready reference, we give below a summary of these rights. Full text of this CAR is available on http://dgca.nic.in/rules/car-ind.htm

[I] Denied Boarding

Many a time, passengers who hold a confirmed & valid booking, do not or are unable to report (i.e. ‘No Show”) for travel before the time limit specified by the airline. In such cases, an airline is allowed to levy appropriate ‘No Show’ penalty under Rule 135 of the Aircraft Rules, 1937 and the same will be deducted from the fare paid by the guest

To reduce the possibility of flight departing with unoccupied or empty seats, the airlines overbook flights to a limited extent. In such overbooking cases, an airline may have more guests reporting for a particular flight than the seats available on such flight and as such, may need to deny the boarding to some of the guests.

In the above event, before denying the boarding, Jet Airways would endeavour to first ask volunteers to give up their seats so as to make such seats available for other booked guests to travel on the flight. In return, Jet Airways, at its own discretion, would offer to the volunteer such benefits / facilities which, it may wish to offer.

In case you are denied boarding involuntarily on a flight for which you hold a confirmed reservation, you are entitled to the following monetary compensation:

A] The monetary compensation indicated below shall be given only if the amount of ticket costs is higher than the compensation amount:

a) Rs.2,000 or the value of the ticket whichever is less, for flights having a block time of up to and including one hour.
b) Rs.3000 or the value of the ticket whichever is less, for flights having a block time of more than one hour and up to and including two hours.
c) Rs.4000 or the value of the ticket whichever is less, for flights having a block time of more than two hours.

If the cost of the ticket is less than the amount of compensation indicated above, you will be entitled to an amount equivalent to the ticket cost in addition to refund of air ticket.

[Block time is the total time from the moment an aircraft first moves for the purpose of taking off until the moment it finally comes to rest at the end of the flight.]

B] The above compensatory amounts will be given to you in the form of a MCO (Miscellaneous Charges Order), which can be encashed at any of our ticketing counters/offices.

C] Additionally, you will be offered the choice between the following:

a) Refund of air ticket at the price it was purchased. OR
b) A flight to the first point of departure OR.
c) Alternate transportation under comparable/alternate mode of transport (whenever applicable), to the final destination OR.
d) Alternate transportation under comparable/alternate mode of transport (whenever applicable), to the final destination at a later date, at the passenger’s convenience, subject to availability of seats.

D] You shall be offered the above alternatives listed in paragraph[C] above. Once you have selected the option, you will not have the option to switch to another form of compensation.

E] Jet Airways reserves the right to deny boarding to any guest under the influence of alcohol or drugs; for health, safety or security reasons; or in the absence of adequate travel documents and no compensation as referred to above shall be payable in such cases.


[II] Cancellation of Flights

Cancellation means non-operation of a flight which was previously planned to be operated and on which, at least one place was reserved for a passenger.

A] In case of flight cancellations, whenever possible, Jet Airways will endeavor to inform you through a telephone call or SMS, as far in advance as possible of the scheduled time of departure, provided at the time of creating your booking, you had given the relevant contact information e.g., working telephone number (landline or mobile) at the time of booking.

B] Subject to the above, if you are not informed at least 3 (three) hours in advance about the cancellation of the flight, on which you were scheduled to travel, you are eligible for the following :

a) Compensation in accordance with paragraph [I] A & B above.
b) Refund of the ticket price in the event you do not wish to travel instead, on our alternate or subsequent flight or on another carrier’s flight or if so desired by you, an alternate travel opportunity at no additional cost.

c) If you have already reported for your original flight and are waiting for the alternate flight at the airport, meal and refreshments in relation to the waiting time.

C] However, please note that, no financial compensation shall be payable to you, if you have not provided adequate contact information at the time of making your booking or when you are issued a ticket for firm travel on the selected flight. In such a case, Jet Airways will either refund to you the ticket price or make reasonable endeavour to make alternate travel arrangements as per your choice. If you elect to travel to your destination on an alternate flight, Jet Airways shall provide you with meals and refreshments in relation to the waiting time at the airport.

D] Further, no such compensation shall be payable in the event :

a) You do not accept the alternate travel arrangement made by Jet Airways; Or
b) The cancellation occurs due to extraordinary circumstances beyond Jet Airways’ control (as described in paragraph nos. IV [A] & [B] below) when all reasonable measures have been taken by the airline .


[III] Flight Delays

A] If you have already checked in on time and your flight has been delayed beyond it’s originally announced schedule time of departure or a revised time of departure of :

a) 2 hours or more in case of flights having a block time of upto 2 1/2 hours; or
b) 3 hours or more in case of flights having a block time of more than 2 ½ hours and upto 5 hours; or
c) 4 hours or more in case of flights not falling under a) and b) as above.

Meals & Refreshments will be provided in relation to the waiting time at the airport.

B] When the reasonably expected time of departure is more than 24 hrs after the scheduled time of departure previously announced, Jet Airways shall provide you with Hotel Accommodation, when necessary (including transfers). Jet Airways shall have absolute discretion in selection of hotels under the given circumstances and no reimbursement shall be made in this regard.

C] However, Jet Airways shall not be obliged to provide you the facilities as mentioned in (A) and (B) above, if the delay is caused due to extra ordinary circumstances, as defined in paragraph nos. IV [A] & [B] below, which could not have been avoided even if all reasonable measures had been taken.


[IV] Exceptions

A] Jet Airways is not obliged to pay compensation in cases where the cancellations and delays have been caused by an event(s) of force majeure i.e., extraordinary circumstance(s) beyond Jet Airways’ control, the impact of which lead to the cancellation/delay of flight(s), and, which could not have been avoided even if all reasonable measures had been taken by Jet Airways. Such extraordinary circumstances may in particular, occur due to political instability, natural disaster, civil war, insurrection or riot, flood, explosion, government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work or any other factors that are beyond our control.

B] Additionally, Jet Airways would also not be liable to pay any compensation in respect of cancellations and delays clearly attributable to Air Traffic Control (ATC), meteorological conditions, security risks, or any other causes that are beyond Jet Airways’ control but which affect Jet Airways’ ability to operate flights on schedule. Extraordinary circumstances should be deemed to exist where the impact of an air traffic management decision in relation to a particular aircraft or several aircraft on a particular day, gives rise to a long delay or delays, or an overnight delay, or the cancellation of one or more flights by that aircraft, and which would not be avoided even though all reasonable measures were taken to avoid or overcome the impact of the relevant factor and, thereby, the delays or cancellations are caused.

C] This CAR does not restrict Jet Airways’ rights to seek compensation from any person, including third parties, in accordance with the applicable law.


[V] Redressal

In the case of Denied Boarding, Cancellation or Flight Delay, if you have not been provided with the compensation and reasonable facilities as listed in this policy, you may directly intimate our following officials, who have been designated for redressal of the passenger grievances

Nodal Officer : Ms. Manasi Bhatia
Tel: +91 22 6121 2300
Email ID: manasib@jetairways.com  

Appellate Authority : Ms. Deepika Poojary
Email ID: dpoojary@jetairways.com 

Our Reservations System is hosted on Sabre, a leading International Reservations System, and we are marketed by major Global Distribution Systems within and outside India. You can make reservations by visiting or calling any of our offices and through over 2000 authorised travel agents throughout India and over 66 General Sales Agent (GSA) offices worldwide. For our domestic and international flights you can also book, pay and print your electronic ticket (eTicket) by making an online reservation through our website.

We offer 24-hour tele-reservation services. Please click here for the contact details.

The Toll Free number for our call center, 1-800-225522, can be reached through MTNL and BSNL lines. Please note that the toll free number can be dialed only from India.

Please note the following: When you make a reservation for a flight, you will be given a time limit by which ticketing must be completed. If ticketing is not done, our system will automatically cancel the reservation. Instant ticketing is also required for tickets purchased under select concessional fares. Please make a note of your Passenger Name Reference (PNR) as you will need to refer to it in case you want to change your travel plans. Please indicate your meal preference (and your child's meal preference if your child is travelling with you) at the time of booking. We will make every endeavor to uplift your meal preference. Please provide a local contact number or your mobile number for each destination in your itinerary. This will help us contact you in the event of contingencies.

Domestic: We presently operate flights daily to 50 destinations within India covering the length and breadth of the country, a measure of our commitment to providing extensive air connectivity to all regions of the country. Our extensive network also connects the remote regions such as the North East, Jammu and Kashmir with the rest of the country. We fully comply with the Route Dispersal Guidelines mandated by the Government of India for all scheduled airlines.

International: In addition to our scheduled services within India, we also operate regular scheduled services to Abu Dhabi, Bahrain, Bangkok, Brussels, Colombo, Dammam, Dhaka, Doha, Dubai, Hong Kong, Jeddah, Kathmandu, Kuwait, London(Heathrow), Muscat, Newark, Riyadh, Sharjah, Singapore and Toronto. The airline is expanding its international operations.

You can obtain details of our flights and flight timings on our Online flight schedules or our time-table which is available free of charge from our offices and ticket counters at airports; and Our authorised travel agents.

Jet Airways currently operates a fleet of 100 aircrafts. Our fleet consists of 10 Boeing 777-300 ER aircraft, 10 Airbus A330-200 aircraft, 3 Airbus A330-300 aircraft, 59 next generation Boeing 737-700/800/900 aircraft, 17 ATR 72-500 and 1 ATR 72-600 turboprop aircraft. The Boeing fleet is currently used on select international sectors in addition to domestic routes. Our A330-200 aircraft are primarily used on long haul sectors. The ATR72-500 fleet is used mainly for regional domestic operations to connect interior points with metros and state capitals, consistent with market requirements. The average age of our fleet is approximately 5.45 years. Please click here for detailed information on our fleet. We endeavour to regularly upgrade our fleet in the interests of your comfort and the reliability of our operations.

Our Boeing 737 aircraft offers Première (Business Class) and Economy class cabins on most flights. Our ATR72-500 aircraft offers only Economy class seating. We also offer only all-Economy seating / services on a few sectors operated by our Boeing 737 aircraft. Our Airbus 330-200 and Boeing 777-300E aircraft offers "Première" (Business Class) with luxurious seating where you are assured of either an aisle or window seat with world class flat beds. The Airbus 330-200 offers a seat pitch of 32 inches in Première, while the Boeing 777-300E offers a seat pitch of 49 inches in Première.

Domestic flights:
For domestic flights, please check-in at the airport of embarkation at least 60 minutes before the scheduled time of departure, and at Jammu, Leh & Srinagar Airport, 120 minutes prior to departure. We normally start check-in 120 minutes before departure for domestic flights. For domestic flights, check-in counters are closed 45 minutes before departure time for all classes. SMS checkin, Tele & Web checkin guests who have not reported to the airport by 50 minutes before departure, will be offloaded from the flight and have their seats released for guests on standby.

International flights:
For international flights, we normally start check-in 180 minutes before departure. Check-in counters are closed 60 minutes before departure time for all classes. SMS checkin, Tele & Web checkin guests who have not reported to the airport by 60 minutes before departure, will be offloaded from the flight and have their seats released for guests on standby.

For detailed information about our Check-in options, please click here.

Guests travelling on our international flights are requested to produce relevant and valid travel documents at our check-in counters (passports endorsed with valid visas). Guests who travel without valid travel documents will not be boarded by the airline.

Check-in baggage is screened by X-Ray machines at all the Indian airport before being accepted for check-in. The following important security regulations must be noted and followed: Guests are advised not to accept any packets from people they do not know. Guests are advised not to leave baggage unobserved at any time within the airport area. Unattended baggage may be removed and destroyed by Airport / Security Staff as an object of suspicion. Concealment of arms or ammunition is an offence also under Aircraft Act and Aircraft Rules. Guests in India and with similar regulations in other countries should refrain from opening / tampering with the bags, after completion of security checks. In case a guest does so, the bags should be presented for security checks once again. Guests who have through checked in their baggage to the final destination, will have to proceed through security at the transit station. Baggage identification before re-boarding an onward flight is currently required for flights to and from Delhi, Srinagar, Jammu and Leh.

Baggage Allowance: Guests can avail maximum free baggage allowance as specified by the airline. Baggage in excess of the mentioned allowances will only be carried subject to space and weight availability on the aircraft. Excess baggage will be subject to charges at published tariffs. Please click here for detailed information.

ATR 72-500 aircraft are turbo prop aircraft having limited stowage space for cargo and we hence, recommend maximum check-in baggage of 20 Kgs. Guests traveling on our ATR-72 500 aircraft may not be allowed any excess baggage.

Situations may arise where we will require transfer of cabin baggage to the baggage holds of the aircraft, before take-off. In such cases, your baggage will be tagged with an appropriate limited release tag and transferred to the hold. You can then retrieve the baggage at your destination from the conveyor belts, as you would do in case of checked-in baggage.

Cabin baggage is checked at two levels, i.e., by the Airport Security and by the airline's security. Electronic equipment such as laptop computers, cameras, palm-tops, etc., are liable to be checked. For safety reasons, dangerous articles, including those listed below (the list is illustrative), must NOT be carried in your checked-in or cabin baggage: Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders. Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury. Explosives, fireworks and flares. Flammable liquids and solids such as lighter refills, lighter fuel, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches, radio active material, briefcases and attached case with installed alarm devices, oxidizing materials such as bleaching powder and peroxides. Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Items such as arms, ammunition, lighters, knives (more than 6 cms), scissors, tools, etc., are not permitted to be carried in the cabin baggage. Replica of arms and ammunition. Other dangerous articles such as magnetized materials, offensive or irritating materials.

Additional security requirements may be applicable to and from countries we operate. Guests will be required to comply with them.

Newspapers and magazines are available on board, in addition to which, we also have our informative and colourful inflight magazine 'JetWings' on our domestic sectors and 'JetWings International' on our international sectors. We offer meals and beverages on our flights. The type of meal will depend upon the scheduled departure and arrival times and flight duration. Please observe safety demonstrations and follow all safety instructions on board during take-off, during the course of the flight and at the time of landing. If you are seated near an Emergency Exit, you will be briefed by the crew regarding Emergency Procedures and are requested to pay special attention to these requirements. Smoking is strictly prohibited inside the aircraft on all our flights.

Please click here for detailed information about our In-flight Services.

We do undertake to use our best efforts to carry the guest and his or her baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel.

There may be occasions that a guest's checked-in baggage cannot be carried on the flight he is travelling on. In such a case we will ensure that the baggage is carried to the guest's port of disembarkation with reasonable dispatch.

In case of domestic sector the baggage is delivered to the guest.

If a guest's baggage is damaged, the guest should immediately report the damage to our ground staff at arrival, before leaving the terminal building.

In the case of any damaged or missing baggage, a Property Irregularity Report (PIR) has to be filled, which will be done by our staff at arrival. Please note once a guest leaves the terminal building without registering a complaint of mishandled bag, Jet Airways will not be in a position to take any remedial measures.

On domestic sectors, our liability for loss, delay or damage to baggage is limited to INR 450 per kg, unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of articles. We assume no liability for fragile / perishable articles.

On international sectors, our liability for loss, delay or damage to baggage is limited to USD 20 per kg, unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of articles. We assume no liability for fragile / perishable articles.

Please note that the timings shown in our timetables, our website or information available with travel agents are not guaranteed, and do not form a part of the Contract of Carriage. Schedules are subject to change without notice for reasons beyond our control and we assume no responsibility for making connections.

We make every effort to inform guests if there is a delay, re-routing, rescheduling or cancellation of a flight. We immediately inform all travel agents through our Global Distribution Systems (GDS). If we have your telephone or mobile phone numbers, we will endeavour to contact you by telephone directly or infrom you via Short Message Service (SMS).

If you provide your mobile phone number at the time of reservation, you should receive instant flight alerts on your mobile phone in case of delays. This service is currently available for mobile numbers registered with telecom operators in India. Applicable terms and conditions for this facility can be obtained from any of our offices and ticket counters. (Please refer to point Making Reservations).

If a flight is cancelled, we will make every effort to transport guests on the next available flight, or on a flight of another carrier or provide them with alternative means of transport.

The airline will comply with applicable rules and regulations of countries where we operate to/from.

With JetPrivilege, members enjoy a truly rewarding experience with unique privileges across five membership tiers: Blue, Blue Plus, Silver, Gold and the exclusive Platinum.
JetPrivilege members can expect to earn more miles, enjoy more benefits, quicker tier upgrades and easier tier retention, enhanced rewards and easier redemption.
JetPrivilege has won Freddie Awards considered 'Oscars' of frequent flyer programmes across the world, for five consecutive years including the most coveted 'Program of the Year' Award 2007 and 2006 for the Japan, Pacific, Asia and Australia region. Click here to know more.

Key features that make the JetPrivilege programme a winner:

• Ease of enrolment
• Five membership levels
• Faster tier upgrades
• Easier tier retention
• Personalized web access
• JetPrivilege membership updates on SMS
• Multiple mileage earning opportunities
• Bonus JPMiles on e-Services
• Redeem JPMiles
• Purchase JPMiles
• Transfer JPMiles
• JPMiles Upgrade
• Cash Upgrade
• Global partnerships

Highlights of Privileges:
The JetPrivilege programme offers members benefits and privileges based on their membership tier. Some of the benefits are as follows: Check-in at Première counters, lounge access, additional baggage allowance, priority baggage handling, guaranteed reservations up to 24 hours before departure, priority stand-by, upgrade vouchers and more. Elite members can also enjoy benefits on select airline partners like check-in at Business or First Class counters, additional baggage allowance, and priority luggage handling. Click here to know more.

Jet Airways provides air cargo transport services across our network of 44 domestic and 8 international destinations. Moreover, we also have one of the youngest fleet in the international skies, giving shippers the benefit of our operating efficiencies. If you need more information regarding our cargo services or want to make a cargo booking, you can get in touch with our airport offices or authorized cargo agents or our 24-hour Cargo Capacity and Revenue Management Center (CCRM). Please note that bookings accepted at our CCRM center are only through authorized cargo agents.

Our CCRM Center can be contacted at +91 022 3065 8282. Please click here for more details.

(Please note that the above telephone numbers and subject to change without notice)

Overseas customers are required to contact our General Sales Agent (GSA) offices based locally in their cities for making cargo bookings.

Carriage of Human Remains (dead bodies/ashes) by Indian carriers is governed by the Aircraft (Public Health) Rules, 1954.

For an airline to accept human remains for carriage, the requirements stated below are common to both domestic and international transportation:

1. Death certificate specifying the cause of death.

2. Government issued proof of identity of the deceased.

3. 48 hours notice to Jet Airways regarding the transportation requirement. (This is so that Jet Airways may notify the health officer at the destination airport)

4. If the human remains have been properly cremated, the ashes shall be placed in an urn or casket having an outer packing of suitable material.

5. In the case of uncremated remains, the following procedures need to be adopted:

a) A corpse which has not been buried should be enclosed in a shell of zinc or other suitable metal with all joints so soldered as to seal them hermetically and prevent the escape of noxious gases or fluids. The shell should be enclosed in a stoutly built teak or other hard wood coffin and the coffin should be enclosed in a zinc or tin lined wooden packing case filled with sawdust and impregnated with carbonic powder.

b) Where a coffin has been exhumed and proves, on examination, to be intact, sound and free from offensive odour, it should be enclosed in a hermitically sealed zinc or tin lined wooden packing case filled with sawdust and impregnated with carbonic powder.

c) Where a coffin has been exhumed and is not intact or sound or free from odour, its contents should be dealt with in accordance with the requirements stated in 5(a) above.

6. Police clearance certificate.

7. Declaration issued by the individual/organization, packing the human remains, certifying that the human remains have been embalmed and packed in accordance with the relevant local laws and IATA Guidelines (click here to download the declaration).

For international transportation, in addition to the above 7 requirements, the following are also needed:

8. Clearance from the Embassy/Consulate of the deceased's nationality.

9. Clearance from the local health authority.

10. Passport of the deceased cancelled by the issuing country's Embassy/Consulate.

For additional information on the procedure to be followed, please get in touch with our airport offices, authorized cargo agents or our 24-hour Cargo Capacity and Revenue Management Center (CCRM).

The CCRM Center can be contacted at +91 022 3065 8282.

Please note that human remains will not be accepted for transportation to and from destinations served by ATR aircraft. The CCRM Center will provide more details in this regard.

If we do fall short of your expectations with regard to any aspect of our service and if you wish to send us a complaint, you may route the same through any of the following channels:

We will acknowledge every written complaint (letters and e-mails) received and endeavour to do so within 15 working days of receipt.

All such complaints will be thoroughly investigated and we will endeavour to send a detailed response within 45 working days.

Details about our services, flights, fares, policies and other information are available on our website.
Timetable booklets, which give details of our flights and fares are published regularly and available free of cost at all our offices, on our website, ticketing counters and with authorised travel agents.
The website and these booklets will give contact details of all our offices.
You will also find interesting information regarding our airline in JetWings, our in-flight magazine on domestic sectors and JetWings International, our in-flight magazine on international sectors.

Details about our services, flights, fares, policies and other information are available on our website.

Timetable booklets, which give details of our flights and fares are published regularly and available free of cost at all our offices, on our website, ticketing counters and with authorised travel agents.

The website and these booklets will give contact details of all our offices.

You will also find interesting information regarding our airline in JetWings, our in-flight magazine on domestic sectors and JetWings International, our in-flight magazine on international sectors.

For us gusest feedback is an essential tool, to enable us to serve our guests even better. Our carefully designed Service Tracker facilitates a quantitative analysis of our services both on ground and on-board our flights. We monitor these on a continuous basis. Besides, we also endeavour to maintain a constant interaction with our guests in order to maximize our efforts in serving you better.

We welcome you aboard to share the 'Joy of Flying'.

Please note that the above details are based on the latest information available as of August 30, 2007 and are subject to change.