Jet Airways’ IVR based payment and ticketing service is the latest booking facility through our 24x7 call centre. Now book and pay for your eTickets over an exclusively customized and secure Interactive Voice Response (IVR) system.
Our IVR service allows you to complete your reservation, pay using credit cards through a secure gateway and instantly receive your eTickets via e-mail.
Once you confirm that you want to pay through the contact centre, our contact centre executive will transfer you to a secure IVR system that will request you to enter your credit card details. On a successful authorization of the credit card, you will get an automated response and your eTicket will be issued and e-mailed to you instantly by the system.
This service is currently available for all bookings made through our India, US and UK contact centre number.
To book tickets in:
IVR Ticketing
The unique feature about our service is that the moment you are referred to the IVR system; there is no manual handling of your call or your credit card details. Our staff takes over only after completion of payment and ticketing. Information exchanged with us through the IVR system is treated securely and protected by Verisign and Thawte, by using the internationally accepted and industry standard powerful encryption technology (128 bit secure socket layer, SSL).
To further enhance credit card data security, the credit card details are masked in the PNR / reservation record and are not accessible to the contact centre staff.
Booking and payment through IVR can be made up to 2 hours prior to flight departure for domestic and up to 4 hours prior to flight departure for International. Multiple passengers, multiple sectors and multiple passenger types can be booked in a single PNR. The service is available for all eTicket eligible sectors.
For cancellation / date changes tickets booked through IVR:
Please contact our Contact Centre on 39893333*. However, in certain conditions where you may have to make additional payments or avail partial refunds you may have to visit our ticketing counter.
All security regulations and terms & conditions currently applicable for eTickets, apply for IVR ticketing.
Please note that effective December 21, 2011, a Transaction Fee of INR 150/- will be charged per ticket, per passenger, per transaction for fresh issuance, re-issuance and refund at Jet Airways / JetKonnect ticketing offices located in India and Contact Centre handling India Operations.
Please note that with immediate effect, a Transaction Fee of USD 25 at US ticketing offices and CAD 25 at Canada ticketing offices will be charged per ticket (irrespective of Point of sale), per passenger, per transaction.
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