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Terms and Conditions - Online Booking

Terms and Conditions for Online Booking

The below terms and conditions apply to Jet Airways flights.

Limitation of Liability and Disclaimer of Warranties

The information published on this website may be incomplete or include inaccuracies or typographical error. Jet Airways (India) Ltd does not represent or warrant that access to the Website will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on this Website.

Jet Airways (India)Ltd makes no representations about the suitability of the information, products, and services contained on this Website for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. Jet Airways (India)Ltd hereby disclaims all warranties and conditions with regard to the information, products, and services, (other than carriage by air), including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

IN NO EVENT SHALL JET AIRWAYS (INDIA)LTD BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT OR STRICT LIABILITY OR OTHERWISE.

ANY CARRIAGE BY AIR USING A TICKET OBTAINED USING THIS WEBSITE SHALL BE SUBJECT TO THE CONDITIONS OF CARRIAGE AS PROVIDED IN THE CARRIAGE BY AIR ACT 1971, APPLICABLE FOR BOTH NON-INTERNATIONAL AND INTERNATIONAL CARRIAGE.

THE ABOVE EXCLUSIONS AND LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

 

Online Bookings

The Jet Airways online booking system is currently available for flights operated and marketed by Jet Airways. You will use the Jet Airways online booking facility to make only LEGITIMATE reservations.

You can book online for up to 7 guests per booking. The bookings can be made in Première or Economy Class on Jet Airways flights only subject to applicable fare conditions and seat vacancies in that fare group and seats being available in totality. Fares are not guaranteed until ticketed.

Bookings within 1 hour of departure for domestic flights and 2:05 hours for International flights cannot be made through our website. Please contact the nearest Jet Airways office for any assistance.

Electronic tickets will be issued for all bookings made on our website and the mode of payment will be through credit / debitcard. Fares are not guaranteed until ticketed.Electronic Ticket is Jet Airways' ticketless travel service. An electronic image of your ticket is stored in Jet Airways' reservation system. The itinerary receipt is your confirmation of travel.

Once purchased online the system will generate an Electronic Ticket and a printable itinerary receipt will be displayed. You will need to print this itinerary receipt and use it for your access to the airport and check-in. To enter the airport and for check-in, you must present the itinerary receipt along with a valid photo identification (Official Government issued photo identification / driving license / election photo identification / Passport [for international guests] / photo credit card). Guests travelling with infants are requested to carry a valid document as proof indicating the infant's age.

You are responsible to read all 'notes and rules' mentioned on each web page displayed while booking on our website. Jet Airways will consider as accepted these notes and rules if you complete your booking process.

You are responsible for the correctness of the age of children booked by you online. A child is one who has reached his / her second birthday but not yet reached his/her twelfth birthday on the date of commencement of journey.

User in his own interest is requested to confirm this information from the nearest Jet Airways office in case of any doubts.

Once an online booking is made, the guests are requested to confirm the time, and date of departure. Jet Airways assumes no responsibility whatsoever on account of delay or cancellation of flight for any reason whatsoever including change in flight schedule. You are transacting on a website where the merchant is based out of India, your issuer may charge an "International Transaction Fee" if you transact via a non Indian card.

 

Modifications and Refunds

Once purchased online, guests can make use of the Manage Booking facility through which they can cancel & refund their e-tickets, online.

Please contact any Jet Airways Reservation office or the contact center to make changes or cancel your reservation if not booked online.

The refund of a ticket issued by a Travel Agent must be processed through the issuing Travel Agent only.

 

Credit Card

Payment of online booking is accepted by Credit Card. All major credit cards will be accepted.

The Credit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the Credit Card is not the guest, then the guest should possess the following:

  • A photocopy of both sides of the Credit Card, which will have to be self-attested by the credit card holder, authorising the use of the Credit Card for the purchase of the ticket. For security reasons, please strike out the Credit Valid Verification (CVV) number on the copy of your credit card.
  • This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.
  • The above document MUST be produced at the time of check-in. If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.
  • In case the credit card used to transact online is issued in a country other than the country of Booking there may be bank charges applicable.
  • Payment made using American Express Card will be converted to Indian Rupees at time of settlement. However, you will be billed in your local currency. Hence, it is possible that the billed amount on your card statement may be more than the fare shown on the ticket.

Jet Airways (India) Ltd. is not responsible for any charges that may be levied by the Card Issuing Bank.

 

Debit Cards

Payment of online booking is also accepted by Debit Card. Jet Airways accepts Debit Cards, issued by the following Banks in India:

  • Andhra Bank
  • Axis Bank
  • Barclays Bank PLC
  • Canara Bank
  • City Union Bank
  • Corporation Bank
  • Deutsche Bank
  • GE Money Financial Services Ltd
  • HDFC Bank
  • ICICI Bank
  • Indian Overseas Bank
  • Karur Vysya Bank
  • Kotak Bank - Virtual Card
  • Standard Chartered Bank
  • State Bank of India
  • Syndicate Bank
  • The Federal Bank Ltd
  • Union Bank of India

 

The Debit Card facility is also valid for transacting on other country sites. The Debit Card payment is subject to authorization from the Card Issuing bank.

The Debit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the Debit Card is not the guest, then the guest should possess the following:

  • A photocopy of both sides of the Debit Card, which will have to be self-attested by the Debit card holder, authorising the use of the Debit Card for the purchase of the ticket. For security reasons, please strike out the Credit Valid Verification (CVV) number on the copy of your Debit card.
  • This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.

The above document MUST be produced at the time of check-in. If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.

 

Net Banking, Cash Cards / RuPay

If you have an account with any of the mentioned banks under the Net banking / cash card option(s) on the booking engine, then you can pay for your eticket(s) securely through the respective bank's Internet banking option and the amount will be automatically debited from your account.

Incase of cancellation / refunds and reissues, please see below:

  • Cancellation / refund before flight departure – Please use the Manage My Booking facility by clicking here.
  • Cancellation / refund after flight departure - Please visit the nearest Jet Airways counter.
  • Changes / reissues before and after flight departure - Please visit the nearest Jet Airways counter

'jetairways.com' is not liable for any payment authorization, as the payment gateway is responsible only to hand over the information in an encrypted / secure format to the respective bank for authorizing the transaction. Any issue with payment authorization will need to be taken up with your respective bank.

This facility is valid for all bookings made in Indian Rupees (INR) currency only.

 

Online Banking

  • Online banking is a convenient and secure mode of payment for guests booking tickets using their online banking details.

  • Online banking (Sofort, iDEAL and ING Home pay) offers guests an alternate real time payment option.

  • This payment option is applicable for guests booking tickets from the Netherlands, France, Italy, Switzerland and Belgium exclusively on jetairways.com, mobile site and app.

  • Guest who wish to reissue or amend their booking may call the contact centre or visit our nearest ticketing counter. To cancel the booking, guests can use our Manage Booking facility on jetairways.com or call our contact centre or visit our nearest ticketing counter.

  • Post cancellation the refund amount will be credited to the respective account within 15 working days.

 

Personal Profile and Registration

Currently guests can book on our website without registering or without creating any login ID. However at a later date all guests booking on our website will have to register online on our website and, a user ID will be allotted to you, which can be used in all future transactions. Your personal profile such as email address, home and business address, phone and fax numbers as well as your special requirements will be stored. We recommend that you fill in your personal preferences. This will help us in providing you with our optimum service and save your time for future inquiries and bookings. Your user ID and password are confidential and should not be revealed to any person to prevent its misuse.

All information shall be provided at the option of the guest and Jet Airways bears no liability towards the same.

 

Age and Responsibility

You represent that you are of sufficient legal age to use this service, and you possess the legal right and ability to create binding obligations for any liability you may incur as a result of the use of this service. You understand that you are financially responsible for all uses of this service by you and those using your login information. You will supervise all usage of the booking facility under your name or account. You warrant that all information supplied by you and members of your household in using the booking facility are true and accurate.

 

Documentation and health requirements

The responsibility to ensure the correctness of all documentation including valid Indian resident permit, passport & visa (if required) rests solely with you. Jet Airways will not be responsible for any damages arising out of incomplete or improper documentation on your part.

 

Airport taxes, surcharges, and fees

All known taxes, surcharges, and fees at the time of ticketing will be collected on your ticket. Some airports will levy an airport departure taxes, surcharges, and fees, which is payable by guests at the airport locally. Information on these charges is not given through our quoted fares.

 

Conditions of contract

The carriage of guests and their baggage by air will be subject to the Conditions or Carriage of the carrier concerned. Please read 'Jet Airways (India) Ltd' General Terms & Conditions and Conditions of contract for guests & Baggage handling.

 

Modification of Terms

Jet Airways (India)Ltd reserves the right to change these terms and conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Continued use of Jet Airways online booking system following any such changes shall constitute your acceptance of such changes.

 

Restrictions on Use

Jet Airways and its licensors retain all rights (including copyright and patent rights) with respect to all software and underlying information and material available through the Jet Airways Online booking facility. You must not download or otherwise export or re-export any software or underlying information or material available through the Jet Airways Online booking facility except with the written permission of Jet Airways (India)Ltd and in full compliance with all Indian and other applicable laws and regulations. In particular, but without limitation, you must not download or otherwise export or re-export any software or underlying information or material available through the Jet Airways Online booking facility unless such downloading occurs in the course of using the Jet Airways Online booking facility in accordance with the written instructions of Jet Airways (India)Ltd.

 

No Unlawful or Prohibited use

You will not use this Website for any purpose that is unlawful or prohibited by these Conditions of Use. You will not use the Jet Airways online booking facility to make any speculative, false or fraudulent reservation.

You must not:

  • resell the service of the Jet Airways Online booking facility; or
  • use the Jet Airways Online booking facility for any activity which breaches any law; or
  • use the Jet Airways Online booking facility in a way which interferes with its availability for other users; or
  • use other means to transact or obtain information if you are unable to use the Jet Airways Online booking facility.

  • No Representation

    Jet Airways (India)Ltd does not warrant or represent that your access to the Jet Airways Online booking facility will be uninterrupted or error-free or that any information, data, content, software or other material accessible through the Jet Airways Online booking facility will be free of bugs, viruses, worms, Trojan horses or other harmful components.

    Note: Guests holding open tickets (issued across Jet Airways counters/travel agent) should contact nearest Jet Airways office/travel agentfor endorsing the tickets for travel. Guests cannot make bookings on our website to use their existing open tickets.

    Please note: For Guests travelling from United Kingdom to any destination that transits onwards through any Indian Gateway, Carriage of any liquid above 100 mls is not permitted. This includes any duty free items purchased on board or at any of the airport(s) due to security reasons.


    Convenience Fee / Optional Payment Charge (OPC)

    Effective April 1, 2015, the Convenience Fee applicable for ticketing on jetairways.com (India site), Jet Airways Mobile App, the IVR and the Optional Payment Charge applicable at ticketing counters within India, has been revised to INR 150 per sector, per guest. However guests booking tickets at Jet Airways ticketing offices and using their debit card as mode of payment, shall be exempted from the Optional Payment Charge of INR 150.

    This non-refundable fee is applicable for both Domestic and International journeys.

Country Domestic Travel International Travel
  Première Economy First Class Première Economy
India Domestic Travel Première INR 150 Domestic Travel Economy INR 150 International Travel First Class INR 150 International Travel Première INR 150 International Travel Economy INR 150
Australia Domestic Travel Première AUD 11 Domestic Travel Economy AUD 11 International Travel First Class AUD 33 International Travel Première AUD 33 International Travel Economy AUD 33
Bahrain Domestic Travel Première BHD 2 Domestic Travel Economy BHD 2 International Travel First Class BHD 2 International Travel Première BHD 2 International Travel Economy BHD 2
Belgium Domestic Travel Première EUR 7.94 Domestic Travel Economy EUR 7.94 International Travel First Class EUR 10.5 International Travel Première EUR 10.5 International Travel Economy EUR 10.5
China Domestic Travel Première CNY 22 Domestic Travel Economy CNY 22 International Travel First Class CNY 33 International Travel Première CNY 33 International Travel Economy CNY 33
Germany Domestic Travel Première EUR 7 Domestic Travel Economy EUR 6 International Travel First Class EUR 22 International Travel Première EUR 22 International Travel Economy EUR 20
Indonesia Domestic Travel Première USD 8.4 Domestic Travel Economy USD 6.3 International Travel First Class USD 8.4 International Travel Première USD 8.4 International Travel Economy USD 6.3
Kenya Domestic Travel Première KES 500 Domestic Travel Economy KES 500 International Travel First Class KES 925 International Travel Première KES 925 International Travel Economy KES 925
Kuwait Domestic Travel Première KWD 4.2 Domestic Travel Economy KWD 2.6 International Travel First Class KWD 4.2 International Travel Première KWD 4.2 International Travel Economy KWD 2.6
Mauritius Domestic Travel Première MUR 200 Domestic Travel Economy MUR 200 International Travel First Class MUR 357 International Travel Première MUR 357 International Travel Economy MUR 357
Malaysia Domestic Travel Première MYR 16 Domestic Travel Economy MYR 16 International Travel First Class MYR 16 International Travel Première MYR 16 International Travel Economy MYR 16
Nepal Domestic Travel Première NPR 242 Domestic Travel Economy NPR 242 International Travel First Class NPR 399 International Travel Première NPR 399 International Travel Economy NPR 399
Netherland Domestic Travel Première EUR 7.5 Domestic Travel Economy EUR 9 International Travel First Class EUR 10.5 International Travel Première EUR 12 International Travel Economy EUR 12
New Zealand Domestic Travel Première NZD 11 Domestic Travel Economy NZD 11 International Travel First Class NZD 39 International Travel Première NZD 39 International Travel Economy NZD 39
Oman Domestic Travel Première OMR 4.7 Domestic Travel Economy OMR 2.6 International Travel First Class OMR 4.7 International Travel Première OMR 4.7 International Travel Economy OMR 2.6
Philippines Domestic Travel Première PHP 147 Domestic Travel Economy PHP 147 International Travel First Class PHP 252 International Travel Première PHP 252 International Travel Economy PHP 252
Qatar Domestic Travel Première QAR 26 Domestic Travel Economy QAR 21 International Travel First Class QAR 26 International Travel Première QAR 26 International Travel Economy QAR 21
Saudi Arabia Domestic Travel Première SAR 20 Domestic Travel Economy SAR 20 International Travel First Class SAR 20 International Travel Première SAR 20 International Travel Economy SAR 20
Singapore Domestic Travel Première SGD 13 Domestic Travel Economy SGD 13 International Travel First Class SGD 18 International Travel Première SGD 18 International Travel Economy SGD 18
South Africa Domestic Travel Première ZAR 60 Domestic Travel Economy ZAR 60 International Travel First Class ZAR 90 International Travel Première ZAR 90 International Travel Economy ZAR 90
Sri Lanka Domestic Travel Première LKR 394 Domestic Travel Economy LKR 394 International Travel First Class LKR 656 International Travel Première LKR 656 International Travel Economy LKR 656
Switzerland Domestic Travel Première CHF 9 Domestic Travel Economy CHF 8 International Travel First Class CHF 26 International Travel Première CHF 26 International Travel Economy CHF 25
Thailand Domestic Travel Première THB 300 Domestic Travel Economy THB 300 International Travel First Class THB 300 International Travel Première THB 300 International Travel Economy THB 300
Turkey Domestic Travel Première TRY 5 Domestic Travel Economy TRY 4 International Travel First Class TRY 6 International Travel Première TRY 6 International Travel Economy TRY 5
United Arab Emirates Domestic Travel Première AED 46 Domestic Travel Economy AED 25 International Travel First Class AED 46 International Travel Première AED 46 International Travel Economy AED 25
Vietnam Domestic Travel Première USD 4 Domestic Travel Economy USD 4 International Travel First Class USD 4 International Travel Première USD 4 International Travel Economy USD 4
Rest of Europe except Germany / Switzerland Domestic Travel Première EUR 7.4 Domestic Travel Economy EUR 5.8 International Travel First Class EUR 10.5 International Travel Première EUR 10.5 International Travel Economy EUR 8.9

*For Première (P) class
This charge is applicable for all forms of payment

Note:Convenience Fee is not applicable to guests redeeming their JPMiles for tickets booked on jetairways.com, mobile site and app.

Codeshare Flights

Jet Airways has codeshare relationships with various international airlines whose fees may vary. For fees applicable to 9W* flights operated by carriers other than Jet Airways, please visit the operating carrier's website.

  • Air Berlin
  • Air Canada
  • Air France
  • Air Seychelles
  • All Nippon Airways
  • Alitalia
  • Bangkok Airways
  • Brussels Airlines
  • Etihad Airways
  • Garuda Indonesia
  • Kenya Airways
  • Malaysia Airlines
  • Qantas
  • South African Airways
  • Thalys
  • United
  • Vietnam Airlines

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