Jet Airways celebrates 20 years of excellence in the skies
May 06, 2013
Jet Airways, India’s premier international airline, yesterday celebrated the completion of two decades of service excellence in the skies, since it began operations as an Air Taxi Operator on May 5th 1993. The mission at Jet Airways, even 20 years ago was simple, the airline wanted to widen connectivity within India and overseas and facilitate the movement of people, encouraging both tourism and trade, while contributing in tandem to the development of the Indian economy. Thus, when the Jet Airways took delivery of its first aircraft at Mumbai in the presence of Mr. J R D Tata, the father of Indian Civil Aviation, it marked the beginning of a glorious new chapter for civil aviation in the country. The airline has since then emerged as the first private airline to introduce the Indian air traveller to the reliability, safety and comfort of new technologies – a paradigm that Jet Airways has pioneered throughout the past two decades.
Undeterred by its humble beginnings, Jet Airways even in its formative years challenged and changed the concept of guest satisfaction, constantly evolving and continuously innovating to create the legend of India’s most preferred domestic airline. Benchmarking itself with the best, not in the country but internationally, both in terms of inducting the latest technology in terms of new aircraft and also service, both on the ground and in the air. Thus, enabling its staff to deliver a new and superior air travel experience, ensuring that guests truly experienced the ‘Joy of Flying’.
Following Jet Airways’ domestic success story and growing liberalisation, the airline then embarked on a phase of international expansion in March 2004 with a flight between Chennai and Colombo. Jet Airways then opened new international routes initially within the SAARC region and then onto Singapore, Bangkok, and London. Once again became the first private Indian airline to fly to international destinations. Little wonder than that Jet Airways has today emerged as India’s premier international airline and one of the few iconic Indian service brands to successfully create a name for itself globally. The airline, today, with over 105 aircraft, offers customers in India and abroad a schedule of over 600 flights daily, spanning 20 international destinations across the globe and over 52 destinations pan-India.
Thus, it has been Jet Airways Indian roots, coupled with its legendary service, that have helped the airline emerge as one of the few iconic Indian service brands to successfully create a name for itself globally. Looking ahead to the future, Jet Airway’s will continue to afford its guests significant benefits through an expanded international network and enhanced codeshares. The airline will also attempt to connect guests from 23 cities across India seamlessly through its primary home hubs of New Delhi and Mumbai onto the US, Europe, Africa Middles East in the West and the SAARC and South East Asian markets in the East.
Speaking on the occasion of its 20th Anniversary, Mr. Naresh Goyal – Chairman, Jet Airways Group - said, “The Jet Airway’s Group is justifiably proud to celebrate over two decades of service excellence and imparting the Joy of Flying amongst our most valued guests. What has made this important milestone possible, has been the unstinted support, trust and confidence of the millions of guests who have flown and loved our services, and our partners who have imbibed the values of adhering to the strict quality standards of the airline, of that I have no doubt. Lastly, I would like to thank each and every single member of our staff across all departments and at all levels, for their unstinting support, commitment and belief in a dream, which has evolved into a beautiful journey of twenty years. To each and everyone that has been a part of the Jet Airways journey over these past two glorious decades I say thank you for giving us the self belief and strength to spread our wings and soar.....
Mr. Goyal further added, “As India’s premier airline, we are committed to offering our guests the very best travel experience both in the skies and on the ground. As we set our sights firmly on the future with even bigger goals for the years ahead, together with all of my staff at Jet Airways, we re-dedicate ourselves to ensuring that the flying experience of all our guests, will always be nothing but the best, with a truly world-class in-flight product and the very same warm service that has made Jet Airways – India’s premier international airline. The Jet Airways family looks forward to welcoming all our guests on board now and in the future and we hope our guests truly partake of the Joy of Flying with us.”
© Jet Airways (India) Ltd.