Jet Airways

Certifcate Courses in Aviation

Our courses provide a gateway to an exciting and rewarding career in the growing aviation and hospitality:

• Certificate Course in In-Flight
• Certificate Course in Ticket Reservation and Check-In
• Personality Development

Courses

• Introduction to the aviation world.
• History of aviation.
• Theory of flight.
• Grooming: General etiquettes & image enhancement.
• Conversational proficiency.
• Product & service equipment familiarization.
• Food & beverage, wine, spirits & cheese.
• Developing the customer service attitude & personality.
• Guest Delight: Mastering the art of delivering world class service.
• In-flight Sales Management: Selling skills.
• Delivering Effective Cabin Announcements: Diction, vocabulary & finesse.
• Interview delivery skills.
• Visit to a world class aviation catering facility.
• Aircraft Mock up Run: simulation of the premier meal service.
• Visit to a Cabin Crew Centre: On-field experience.
• Aircraft Visit: On board training.
• Basic aviation safety training & first aid training.

• Introduction to the aviation world.
• History of aviation.
• Theory of flight.
• Grooming, general etiquettes & image enhancement.
• Conversational proficiency.
• Cycle of Service: Allocations, duties and responsibilities.
• Special handling guests.
• Airport & Ramp: Equipment & facilities.
• Interact Reservations & Ticketing – Basics.
• International Fare & Ticketing – Basics.
• Visit to CSA operational areas.

• Career counseling.
• Grooming, general etiquettes & image management.
• Confidence & motivation.
• Conversational proficiency.
• Developing the emotional quotient: effective people management skills.
• Cultivating a service oriented personality & attitude.
• Capitalizing on strengths & recognizing areas of development.
• Soft skills orientation.
• Interview skills.

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