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Terms and Conditions - Redeem JPMiles

Terms and Conditions

  • Jet Award eTickets is only available for Jet Airways destinations with electronic ticketing facilities.

  • Award Ticket is governed by JetPrivilege terms and conditions.

  • JetPrivilege members can redeem their JPMiles online for an award ticket on Jet Airways flights after they have recorded a minimum of 2 activities and 3,500 JPMiles, in their JetPrivilege membership account.

  • You can book on the Website for up to 7 guests per booking. You may simultaneously book flights for 7 adults and children (2-11 years old).

  • You may redeem your JPMiles to book a Jet Airways flight in the class of your choice, First Class, Premiere or Economy Class, where available.

  • Online booking and ticketing is available only on flights operated and marketed by Jet Airways.

  • Award tickets for travel on Airline Partners could be booked by filing up an online form. The award must be booked at least 14 working days in advance and only JetPrivilege Service Centre (JPSC) should be contacted for the same. However, the award request can be registered online at jetairways.com or jetprivilege.com and someone from our contact centre will get in touch with you for further processing of the award. For more details, login to your JetPrivilege account and visit the Partner Awards page.

  • JPMiles cannot be redeemed for Jet Airways marketed flights operated by Airline Partners and Jet Airways operated flights marketed by Airline Partners.

  • Award seats available online are subject to capacity controls and availability of seats is limited. Jet Airways reserves the right to limit the number of seats available for Award travel.

  • Jet Award eTicket must be booked and ticketed at least 1 hour prior departure for destinations within India. For International destinations, award bookings must be booked and ticketed at least 2:05 hours prior departure.

  • Jet award tickets may be issued in any name designated by the JetPrivilege member.

  • Award booking must be completed within the time specified during booking process, failing which your booking will be automatically cancelled.

  • Members cannot make a waitlist booking when availing of Award tickets online. Open-dated sectors are not permitted in Award Flight itineraries on Jet Airways.

  • Once ticketed, the award tickets will be valid for one year from date award ticket issuance to complete all travel.

  • Jet award eTicket cannot be transferred after issuance.

  • The JPMiles required for a Jet Award Itinerary will be calculated as per one-way sector JPMiles.

  • Where mixed-class travel is booked, JPMiles will be calculated sector-wise, class-wise and JPMiles will be redeemed from the member's account appropriately.

  • All flight awards entitle you to round-trip or one-way travel unless otherwise noted. (Immigration laws in some destinations require proof of onward or return travel.)

  • When you choose a one-way international Award flight, guests are required to check the onward flight and visa regulations with the relevant authorities. Some destinations require your passport to be valid for a certain length of time; in general, 6 months after completion of travel.

  • Guests travelling on e-award tickets must have identification available at all times during travel.

  • Effective Aug 17, 2016, Carrier Charges has been introduced on Jet Award tickets. Carrier Charges are computed based on the Network, Distance (Ticketed Point Mileage) and the Cabin booked. These Carrier Charges are priced in in Indian Rupees (INR) and, based on your country of booking, the Carrier Charges will be applied in your local currency as per the prevailing exchange rate.

  • Carrier charges will be applied on a per segment per passenger basis and will be payable by members in addition to all statutory taxes, charges, fees and levies currently applicable. In case of journeys involving multiple sectors / stop-overs, the total carrier charge value to be levied will be the sum total of the values per sector, corresponding to the distance bands of each segment.

  • The value of carrier charge will be common for both adult and child.

  • Award Ticket will be issued only after the payment of applicable taxes, surcharges, carrier charges, service fees and any other charges as determined by the government, Jet Airways and JetPrivilege at the time of issuing the award Ticket.

  • Jet flight awards are subject to, and the guest is responsible for, any applicable departure taxes, surcharges, and fees, security fees, guest facility charges, and/or other taxes, surcharges, and fees, carrier charges and surcharges assessed by appropriate authorities. In addition, there may be applicable fees under the JetPrivilege program, such as JetPrivilege processing fees.

  • Jet flight awards may not be combined with other Jet flight awards; may not be used in conjunction with any other promotion, coupon, discount or special offer; and are void where prohibited by law.

  • Select flight awards may allow a stopover at an eligible city, depending on the award used and the itinerary requested.

  • Your flight awards are only valid for designated award destinations served at the time you use the ticket.

  • Once Jet Award ticket is issued, name, class of booking and sector changes are permitted; subject to refunds, reissuance and cancellation rules of Jet Airways award tickets.

  • Once travel has commenced on an Award Flight, the Award is considered used, even if the remaining travel is not completed. JPMiles will not be refunded or recredited for unused sectors.

  • Award ticket cannot be endorsed for use on any other carrier, including Jet Airways Airline and Codeshare Partners.

  • Income taxes, surcharges, and fees liability on Jet flight awards, if any, is the responsibility of the member.

  • Effective Aug 17, 2016, a member booked on JetPrivilege Award Tickets will be entitled to all benefits that are related to his / her tier. In cases where the benefits are also based upon the Fare choices booked, travel on Jet Awards will be accorded the benefits entitled to the Saver Fare choices.


Purchase of JPMiles

  • JetPrivilege member may top-up his account at any time by purchasing additional JPMiles from JetPrivilege.

  • You can purchase JPMiles at the cost of Rs. 1.25 per JPMiles. Minimum 500 JPMiles need to be purchased and additional requirement to be purchased in multiples of 100.

  • Access your account online at jetairways.com and follow the steps mentioned or send in a written request to JetPrivilege Service Centre along with your Credit Card details.


Jet Award Flight Tickets - Re-issuance, Cancellation and Refunds

Re-issuance

  • Any changes such as date/flight/sector to Jet Award e-ticket, prior to commencement of travel, which require ticket reissue will incur a cancellation / reissue Fee of 750 JPMiles for each ticket change. In such cases, the original award ticket has to be cancelled for issuance of a revised award ticket. This charge of 750 JPMiles will be applicable on a per guest per segment per charge basis for travel within India and for International travel. This charge of 750 JPMiles is not applicable in case of date / flight / sector changes made prior to the ticketing of the award booking request. This charge is waived off only for Platinum members so long as the Platinum member is travelling. The waiver will not apply in case of changes made on an award ticket wherein miles have been redeemed by a Platinum member for travel by non-platinum member. JetPrivilege members will also receive a refund of all the eligible taxes and the Carrier charges paid during the Award booking.

  • The member / guest has to contact the JetPrivilege Service Centre for such changes, within 24 hours of departure from the point of origin of the first flight segment on the itinerary in case of travel within India. In case of an international travel, the changes need to be requested for at least 24 hours prior departure. Any change will be subject to seat availability in the allocated class and the terms and conditions as applicable.

Please note: In case of Award tickets booked on Partner Airlines, changes required to the travel date / flight /sector / any other scenarios requiring the ticket to be re-issued will be treated as a fresh booking with no re-deposit of the JPMiles redeemed on the original Partner award ticket booked. However, changes made prior to ticketing are permitted with no service charges applicable.


Cancellation and Refunds

  • JPMiles redeemed online for an Award ticket on Jet Airways will be re-credited as long as the ticket is cancelled online or at a Jet Airways ticketing counter and the same is sent to the JPSC along with a written request for re-credit of JPMiles.

  • To cancel Jet Award booking, fax in your cancellation request.

  • A processing fee of 2000 JPMiles will be charged in scenarios where the original Jet Airways Award ticket has to be cancelled and no fresh Jet Airways award ticket needs to be issued. This charge of 2000 JPMiles will be applicable on a per guest per segment basis for travel within India and for International travel. This charge is waived off only for Platinum members so long as the Platinum member is travelling. The waiver will not apply in case of changes made on an award ticket wherein miles have been redeemed by a Platinum member for travel by non-platinum member. JetPrivilege members will also receive a refund of all the eligible taxes and the Carrier charges paid during the Award booking.

  • Award Flights on Jet Airways if cancelled less than three hours prior departure will attract a deduction of 50% miles. JetPrivilege members will also receive a refund of all the eligible taxes and the carrier charges paid during the Award booking.

  • Cancellation less than one hour prior to departure will be treated as No-show and no JPMiles will be re-credited to the guest. JetPrivilege members will not be entitled to receive a refund of all the eligible taxes and the carrier charges paid during the Award booking as the scenario is of No-show.

  • Award Flight tickets issued for travel on Jet Airways flights may be submitted for refund and re-credit of JPMiles prior to commencement of travel. Where applicable, only JPMiles that would not have expired will be re-credited to the JetPrivilege member's account.



Note: With effect from Aug 17, 2016, the JetPrivilege programme has undergone certain changes. For complete details, please click here.

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