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Terms and Conditions - General

General Information

While compiling this information, Jet Airways has endeavored to ensure that all information is correct. However, no guarantee or representation is made to the accuracy or completeness of the information contained here. This information is subject to changes by Jet Airways without notice.

Class of Service

Jet Airways offers three classes of service:

  • First Class
  • Première
  • Economy

Note: Première guest can pre- reserve their choice of seats at the time of reservation.

Première is available on most of our Boeing flights. However we do not offer this class on ATR aircraft. Première class is available on our Airbus and Boeing 777 aircraft.

Non-Smoking Flights

The Government of India prohibits smoking on all Jet Airways flights. As a separate precautionary measure, all toilets are fitted with smoke detectors.

Reservation

We suggest that you make your reservations as far in advance as possible through any Jet Airways office or approved Travel Agent. You can also book pay and purchase your eTicket using our online booking facility. The Jet Airways reservation system incorporates sophisticated, state-of-the-art technology. Since inception, the Jet Airways network has been fully computerised and we were the first to fully automate our reservation system. Jet Airways was also the first domestic carrier to be co-hosted on SABRE, the most sophisticated and largest reservation system in the world. We kindly request you to supply a contact number during reservation for each city in your itinerary. This will enable us to inform you of any irregularity with a flight on which you are booked.

Reservation Requirements

  • Reservations are not confirmed until recorded as accepted by Carrier or its authorised Agent
  • As provided in carrier's Regulations, certain fares may have conditions, which limit or exclude the guest's right to change or cancel reservations

Additional Seat

Jet Airways requires guest to purchase an additional seat or upgrade if they do not meet one of the following criteria. (Extra Seat policies & procedures will apply)

  • Unable to fit into a single seat in the ticketed cabin and/or
  • Unable to properly buckle the seatbelt using a single seatbelt extender (available upon request from a flight attendant) and/or
  • Unable to lower both armrests without encroaching upon the adjacent seating space or another passenger
  • At Check -in, if guests report at the check-in counter without reserving an additional seat:
    • The guest will be asked to purchase an additional seat. The fare for the second seat will be the same as the original seat
    • If seats are not available in the same cabin, a seat in a higher cabin that may provide more space will be offered, subject to availability. Fare difference will apply
    • If the flight is full, guests will be asked to purchase two adjacent seats on a different flight with applicable fare. Reissue penalty will not apply in this case

Ticketing / Fares and Time Limit

All basic fares for domestic and international routes are quoted before taxes, Airline Fuel Charges, and fees. In addition to the basic fare, we are required by the Government to charge and collect group Service Fee (WO) as applicable in case of both INR and USD fares for domestic and international sectors. This is applicable for each flight coupon. Besides, an insurance and fuel Airline Fuel Charge (YQ) is also levied in case of international sectors, applicable per flight coupon. These two levies (WO and YQ) are collected along with the basic fare at the time of issuance of the ticket.

Please note that fares are subject to change without notice. If you have purchased a ticket and subsequently the fares have increased then you will not be required to pay the difference unless you decide to change your travel dates which requires reissuance of the ticket. In such cases the same ticket will be repriced at the applicable fare at the time of making changes.

Please do note the following:

  • Please check your ticket after it is issued, for its correctness.
  • Please also read the terms and conditions of carriage printed on the ticket jacket

Unless otherwise specified, the period of validity of domestic and international tickets issued at normal one way, round or circle trip fares shall be one year from date of commencement of travel, or if the first flight coupon is open dated and or / unused, from the date of issue thereof. You can change your travel itinerary after you have purchased your ticket through our offices or through an authorized travel agent. In case you do, please get your ticket appropriately stickered or revalidated at any of our offices, airport ticket counters, or by an authorized travel agency. Please do note the following with regard to the cancellation, and revalidation of tickets, purchased under Normal fares.

For sectors within India:

  • Any change to a confirmed ticket issued on INR fare - including cancellation, postponement, change of itinerary - must be done at least one hour before a flight. When a ticket is reissued from a higher to a lower fare, a re-issuance charge is levied, irrespective of whether there is any change in sector/class of travel
  • Subject to the ticketing time limit, if the same is not met, a 25% cancellation charge on the basic fare will be applicable. This holds true for a published full-fare ticket. For special fares, please check the applicable cancellation charges. A documentation charge is levied when a confirmed ticket is processed for refund
  • Refunds will be processed subject to refund penalties as per fare rules and will be paid as per the original currency of payment, country of payment and form of payment. Refunds are subject to refund penalties as per the Fare Rules. We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you:
    • If the ticket has been paid for in cash, we will refund the amount in cash; and
    • If the ticket has been paid for by credit card, the proceeds will be credited to the respective credit cards
    • If the ticket has been paid for by debit card, the proceeds will be directly credited to the respective bank account
  • Tickets issued outside India will be refunded in the country where the ticket has been purchased
  • In case you are holding an eTicket and wish to cancel, postpone or change your itinerary, you are required to report to our ticketing counters for the same. Guests can enjoy the facility of cancelling or changing their e-tickets online, through the Manage Booking facility
  • Please note that certain fares may have conditions which limit or exclude your right to get a refund. For complete details, please refer to the terms and conditions of that special fare or contact your nearest Jet Airways ticketing office or 24 hours reservation centre or your travel agent

For international sectors:

Tickets for international travel are subject to cancellation charges These are specific for a particular sector. Related details are available at our offices, airport ticket counters, on our website whilst booking online and from our authorised travel agents.

For travel to and from the United States of America

In accordance with the United States Department of Transportation (DOT) regulations we have compiled the below set of links to assist you with the most relevant and updated information when you travel to and from USA.


Refund Policy for travel within India and International travel

We reserve the right to make a refund only to the person named in the ticket or to the person who originally paid for the ticket, and to refuse a refund if any application for such refund is made later than 365 days after the expiry date of the ticket.

In the event you are unable to travel on the first sector / segment of your itinerary and have a return / onward segment in the same booking / PNR, please contact our reservation staff to re-confirm your return / onward segment to avoid cancellation of the same.

Tickets issued on jetairways.com:

  • Bookings made on jetairways.com can be cancelled and refunded either on Manage Booking or by sending an email request of the same to info@jetairways.com
  • The cancel and refund feature is available for all valid bookings upto 1 hour prior to flight departure for Domestic flights and 3 hours prior to flight departure for International flights.
  • The cancellation feature is unavailable for bookings, whose status is either checked-in, used or refunded.
  • Once the refund request is generated, the same will be processed within 07 working days.
  • Should there be any cancellation / refund fees, the system will deduct the relevant amount and the balance will be refunded to the same form of payment used to purchase the original itinerary.
  • Refund amount for tickets purchased online on jetairways.com and reissued at a Jet Airways ticketing office shall be returned to the guest at the Jet Airways ticketing office only. Refund request for such tickets will not be processed online or at the Call Centre.
  • For any further information or assistance, please write to us at info@jetairways.com.

Online upgrade

  • Upgrade will be permitted for ticketed bookings only.
  • Applicable for flights operated by Jet Airways
  • Applicable for Revenue tickets (589 stock) only.
  • Upgrade will be on a first come first serve basis.
  • Free Baggage Allowance:
    • The free baggage allowance on the reissued ticket will be as per the original class/cabin and not as per the upgraded class/cabin.
    • JetPrivilege members are entitled for additional free baggage allowance as applicable to their respective JetPrivilege tier.
  • JPMiles / Lounge Access:
    • Only JetPrivilege members will be entitled to Lounge access as applicable to the respective JetPrivilege tier.
    • JetPrivilege members will earn JPMiles as per the original revenue class of booking and not as per the upgraded class/cabin flown.
    • No lounge access or JPMiles earning for non JetPrivilege members through this upgrade.
  • The Online Upgrade fee is Non – Refundable. However, the original ticket is refundable based on the terms and conditions of the fare.

Note: JetPrivilege members will continue to enjoy the benefits applicable to the respective JetPrivilege tier, when traveling on such tickets.

Rerouting / Refund / Waiver in case of death:

The following procedures will apply when a passenger dies or is prevented from initiating or continuing or terminating travel by reason of death in the immediate family.

Immediate family: Shall be limited to spouse, children and parents.

Death Certificate: Means a death certificate or copy thereof duly executed by the competent authorities, i.e., those designated to issue death certificates by the applicable laws of the country concerned, in the country in which death occurred. The death certificate or copy thereof shall remain on the member’s files for a period of not less than two years.

Before commencement of travel: In case of death of a passenger or death in the immediate family before commencement of travel, refund / date change will be permitted without any additional charges / penalties.

After commencement of travel:

Death of a passenger:

  • In case of death of a passenger refund may be arranged.
  • Accompanying passengers may terminate travel or interrupt travel until completion of formalities and religious customs, if any, but in no event later than forty-five (45) days after the travel is interrupted. The ticket of returning passengers will be endorsed “Return Account Death (name)” and such endorsement shall be authenticated by validation or other official stamp. Refund may be arranged.
  • In case the passenger and/or family members traveling with the passenger are holding restricted fare tickets the terms and conditions of such restricted fare may be waived. This applies only to passengers that have already purchased tickets and have intent to travel. Passengers wishing to attend a religious ceremony who have not yet purchased a ticket must purchase the tickets and comply with any restrictions applicable to the new fare.
  • A death certificate must be presented to 9W either at the place and time of reticketing, or in the country where death occurred. In the latter case details shall be transmitted to the reticketing office before reticketing.

Should a death certificate not be available at the time of rerouting, a new ticket shall be issued at the normal OW applicable to the journey to be undertaken. Upon the later presentation of the certificate, refund may be arranged.

Death in the immediate family: A group fare passenger or an individual passenger traveling at a fare with re-routing/change of reservation restrictions may return to the place of origin shown in this ticket, without stopovers en route, at the same fare on the next available flight, or if death occurred at the point at which travel is interrupted immediately after completion of formalities and religious customs, if any, but in no event later than forty-five (45) days after the travel is interrupted. The ticket will be endorsed “Return Account Death (name)” and such endorsement shall be authenticated by validation or other official stamp. Refund may be arranged.

Group Travel: In the event a passenger(s) is discontinuing travel with the group in accordance with the above, this shall not affect the entitlement to travel at the group fare of the remaining passengers in the group.

Waiver due to illness: No waiver.

Refund incase of waiver due to death will be the ½ RT fare irrespective of the fare conditions and balance amount will be refunded.

Death Certificate not available: Where a death certificate is not available and a passenger is holding a restricted fare for which changes would not be allowed under normal circumstances, if the carrier is unable to verify that the conditions of the fare can be waived then a one way ticket may be sold. When the death certificate becomes available, the one way ticket purchase may be refunded retroactively upon submission of the original coupon(s). The passenger must send Jet Airways all required details and ticket jacket of the new ticket to be attached.

The below terms and conditions apply to Jet Airways flights

Please make sure you familiarize yourself with the following points:

  1. Limitation of Liability and Disclaimer of Warranties: The information published on this website may be incomplete or include inaccuracies or typographical error. Jet Airways (India) Ltd does not represent or warrant that access to the Website will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on this Website.

    Jet Airways (India)Ltd makes no representations about the suitability of the information, products, and services contained on this Website for any purpose. All such information, products, and services are provided "as is" without warranty ofany kind. Jet Airways (India)Ltd hereby disclaims all warranties and conditions with regard to the information, products, and services, (other than carriage by air), including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

    IN NO EVENT SHALL JET AIRWAYS (INDIA)LTD BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT OR STRICT LIABILITY OR OTHERWISE.

    ANY CARRIAGE BY AIR USING A TICKET OBTAINED USING THIS WEBSITE SHALL BE SUBJECT TO THE CONDITIONS OF CARRIAGE AS PROVIDED IN THE CARRIAGE BY AIR ACT 1971, APPLICABLE FOR BOTH NON-INTERNATIONAL AND INTERNATIONAL CARRIAGE.

    THE ABOVE EXCLUSIONS AND LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

  2. Online Bookings: The Jet Airways online booking system is currently available for flights operated and marketed by Jet Airways. You will use the Jet Airways online booking facility to make only LEGITIMATE reservations.

    You can book online for up to 7 guests per booking. The bookings can be made in Première or Economy Class on Jet Airways flights only subject to applicable fare conditions and seat vacancies in that fare group and seats being available in totality. Fares are not guaranteed until ticketed.

    Bookings within 2 hours of departure cannot be made through our website. Please contact the nearest Jet Airways office for any assistance.

    Electronic tickets will be issued for all bookings made on our website and the mode of payment will be through credit / debitcard. Fares are not guaranteed until ticketed.Electronic Ticket is Jet Airways' ticketless travel service. An electronic image of your ticket is stored in Jet Airways' reservation system. The itinerary receipt is your confirmation of travel.

    Once purchased online the system will generate an Electronic Ticket and a printable itinerary receipt will be displayed. You will need to print this itinerary receipt and use it for your access to the airport and check-in. To enter the airport and for check-in, you must present the itinerary receipt along with a valid photo identification (Official Government issued photo identification / driving license / election photo identification / Passport [for international guests] / photo credit card).

    You are responsible to read all "notes and rules" mentioned on each web page displayed while booking on our website. Jet Airways will consider as accepted these notes and rules if you complete your booking process.

    You are responsible for the correctness of the age of children booked by you online. A child is one who has reached his/her second birthday but not yet reached his/her twelfth birthday on the date of commencement of journey.

    User in his own interest is requested to confirm this information from the nearest Jet Airways office in case of any doubts.

    Once an online booking is made, the guests are requested to confirm the time, and date of departure. Jet Airways assumes no responsibility whatsoever on account of delay or cancellation of flight for any reason whatsoever including change in flight schedule.

    You are transacting on a website where the merchant is based out of India, your issuer may charge an "International Transaction Fee" if you transact via a non Indian card.

  3. Modifications and Refunds: Once purchased online, guests can make use of the Manage Booking facility through which they can cancel & refund their e-tickets, online.

    Please contact any Jet Airways Reservation office or the contact center to make changes or cancel your reservation if not booked online.

    The refund of a ticket issued by a Travel Agent must be processed through the issuing Travel Agent only.

  4. Credit Card: Payment of online booking is accepted by Credit Card. All major credit cards will be accepted.

    The Credit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the Credit Card is not the guest, then the guest should possess the following:

    a) A photocopy of both sides of the Credit Card, which will have to be self-attested by the credit card holder, authorising the use of the Credit Card for the purchase of the ticket. For security reasons, please strike out the Credit Valid Verification (CVV) number on the copy of your credit card.

    b) This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.

    The above document MUST be produced at the time of check-in. If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.

    In case the credit card used to transact online is issued in a country other than the country of Booking there may be bank charges applicable.

    Jet Airways (India) Ltd. is not responsible for any charges that may be levied by the Card Issuing Bank.

  5. Debit Cards: Payment of online booking is also accepted by Debit Card. Jet Airways accepts Debit Cards, issued by the following Banks in India:
    • Andhra Bank
    • Axis Bank
    • Barclays Bank PLC
    • Canara Bank
    • City Union Bank
    • Corporation Bank
    • Deutsche Bank
    • GE Money Financial Services Ltd
    • HDFC Bank
    • ICICI Bank
    • Indian Overseas Bank
    • Karur Vysya Bank
    • Kotak Bank - Virtual Card
    • Standard Chartered Bank
    • State Bank of India
    • Syndicate Bank
    • The Federal Bank Ltd
    • Union Bank of India

    The Debit Card facility is also valid for transacting on other country sites.

    The Debit Card payment is subject to authorization from the Card Issuing bank.

    The Debit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the Debit Card is not the guest, then the guest should possess the following:

    a) A photocopy of both sides of the Debit Card, which will have to be self-attested by the Debit card holder, authorising the use of the Debit Card for the purchase of the ticket. For security reasons, please strike out the CreditValid Verification (CVV) number on the copy of your Debit card.

    b) This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.

    The above document MUST be produced at the time of check-in. If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.

  6. Net Banking, Cash Cards / RuPay: If you have an account with any of the mentioned banks under the Net banking / cash card option(s) on the booking engine, then you can pay for your eticket(s) securely through the respective bank's Internet banking option and the amount will be automatically debited from your account.

    Incase of cancellation / refunds and reissues, please see below:

    a) Cancellation / refund before flight departure – Please use the Manage My Booking facility by clicking here

    b) Cancellation / refund after flight departure - Please visit the nearest Jet Airways counter

    c) Changes / reissues before and after flight departure - Please visit the nearest Jet Airways counter

    “jetairways.com” is not liable for any payment authorization, as the payment gateway is responsible only to hand over the information in an encrypted / secure format to the respective bank for authorizing the transaction. Any issue with payment authorization will need to be taken up with your respective bank.

    This facility is valid for all bookings made in Indian Rupees (INR) currency only

  7. Personal Profile and Registration: Currently guest can book on our website without registering or without creating any login ID. However at a later date all guests booking on our website will have to register online on our website and, a user ID will be allotted to you, which can be used in all future transactions. Your personal profile such as email address, home and business address, phone and fax numbers as well as your special requirements will be stored. We recommend that you fill in your personal preferences. This will help us in providing you with our optimum service and save your time for future inquiries and bookings. Your user ID and password are confidential and should not be revealed to any person to prevent its misuse.
    All information shall be provided at the option of the guest and Jet Airways bears no liability towards the same.

  8. Age and Responsibility: You represent that you are of sufficient legal age to use this service, and you possess the legal right and ability to create binding obligations for any liability you may incur as a result of the use of this service. You understand that you are financially responsible for all uses of this service by you and those using your login information. You will supervise all usage of the booking facility under your name or account. You warrant that all information supplied by you and members of your household in using the booking facility are true and accurate.

  9. Documentation and health requirements: The responsibility to ensure the correctness of all documentation including valid Indian resident permit, passport & visa (if required) rests solely with you. Jet Airways will not be responsible for any damages arising out of incomplete or improper documentation on your part.

  10. Airport taxes, surcharges, and fees: All knowntaxes, surcharges, and fees at the time of ticketing will be collected on your ticket. Some airports will levy an airport departure taxes, surcharges, and fees, which is payable by guests at the airport locally. Information on these charges is not given through our quoted fares.

  11. Conditions of contract: The carriage of guests and their baggage by air will be subject to the Conditions or Carriage of the carrier concerned. Please read 'Jet Airways (India) Ltd' General Terms & Conditions and Conditions of contract for guests & Baggage handling.

  12. Modification of Terms: Jet Airways (India)Ltd reserves the right to change these terms and conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Continued use of Jet Airways online booking system following any such changes shall constitute your acceptance of such changes.

  13. Restrictions on Use: Jet Airways and its licensors retain all rights (including copyright and patent rights) with respect to all software and underlying information and material available through the Jet Airways Online booking facility. You must not download or otherwise export or re-export any software or underlying information or material available through the Jet Airways Online booking facility except with the written permission of Jet Airways (India)Ltd and in full compliance with all Indian and other applicable laws and regulations. In particular, but without limitation, you must not download or otherwise export or re-export any software or underlying information or material available through the Jet Airways Online booking facility unless such downloading occurs in the course of using the Jet Airways Online booking facility in accordance with the written instructions of Jet Airways (India)Ltd.

  14. No Unlawful or Prohibited use: You will not use this Website for any purpose that is unlawful or prohibited by these Conditions of Use. You will not use the Jet Airways online booking facility to make any speculative, false or fraudulent reservation.

    You must not:
    • resell the service of the Jet Airways Online booking facility; or
    • use the Jet Airways Online booking facility for any activity which breaches any law; or
    • use the Jet Airways Online booking facility in a way which interferes with its availability for other users; or
    • use other means to transact or obtain information if you are unable to use the Jet Airways Online booking facility.

  15. No Representation: Jet Airways (India) Ltd does not warrant or represent that your access to the Jet Airways Online booking facility will be uninterrupted or error-free or that any information, data, content, software or other material accessible through the Jet Airways Online booking facility will be free of bugs, viruses, worms, Trojan horses or other harmful components.

    Note: guests holding open tickets (issued across Jet Airways counters/travel agent) should contact nearest Jet Airways office/travel agentfor endorsing the tickets for travel.guests cannot make bookings on our website to use their existing open tickets.

    Please note: For Guests travelling from United Kingdom to any destination that transits onwards through any Indian Gateway, Carriage of any liquid above 100 mls is not permitted. This includes any duty free items purchased on board or at any of the airport(s) due to security reasons

  16. Convenience Fee / Optional Payment Charge (OPC)
    Effective April 1, 2015, the Convenience Fee applicable for ticketing on jetairways.com (India site), Jet Airways Mobile App, the IVR and the Optional Payment Charge applicable at ticketing counters within India, has been revised to INR 150 per sector, per guest.

    This non refundable fee is applicable for both Domestic and International journeys.

    Country Domestic Travel International Travel
      Première Economy First Class Première Economy
    India Domestic Travel Première INR 150 Domestic Travel Economy INR 150 International Travel First Class INR 150 International Travel Première INR 150 International Travel Economy INR 150
    Australia Domestic Travel Première AUD 11 Domestic Travel Economy AUD 11 International Travel First Class AUD 33 International Travel Première AUD 33 International Travel Economy AUD 33
    Bahrain Domestic Travel Première BHD 4.7 Domestic Travel Economy BHD 3.7 International Travel First Class BHD 5.8 International Travel Première BHD 5.8 International Travel Economy BHD 4.7
    Bangladesh Domestic Travel Première BDT 236 Domestic Travel Economy BDT 236 International Travel First Class BHD 394 International Travel Première BHD 394 International Travel Economy BHD 394
    Belgium Domestic Travel Première EUR 7.5 Domestic Travel Economy EUR 9 International Travel First Class EUR 10.5 International Travel Première EUR 12 International Travel Economy EUR 12
    China Domestic Travel Première CNY 22 Domestic Travel Economy CNY 22 International Travel First Class CNY 33 International Travel Première CNY 33 International Travel Economy CNY 33
    Germany Domestic Travel Première EUR 7 Domestic Travel Economy EUR 6 International Travel First Class EUR 22 International Travel Première EUR 22 International Travel Economy EUR 20
    Indonesia Domestic Travel Première USD 8.4 Domestic Travel Economy USD 6.3 International Travel First Class USD 8.4 International Travel Première USD 8.4 International Travel Economy USD 6.3
    Kenya Domestic Travel Première KES 500 Domestic Travel Economy KES 500 International Travel First Class KES 925 International Travel Première KES 925 International Travel Economy KES 925
    Kuwait Domestic Travel Première KWD 4.2 Domestic Travel Economy KWD 2.6 International Travel First Class KWD 4.2 International Travel Première KWD 4.2 International Travel Economy KWD 2.6
    Mauritius Domestic Travel Première MUR 200 Domestic Travel Economy MUR 200 International Travel First Class MUR 357 International Travel Première MUR 357 International Travel Economy MUR 357
    Malaysia Domestic Travel Première MYR 16 Domestic Travel Economy MYR 16 International Travel First Class MYR 16 International Travel Première MYR 16 International Travel Economy MYR 16
    Nepal Domestic Travel Première NPR 242 Domestic Travel Economy NPR 242 International Travel First Class NPR 399 International Travel Première NPR 399 International Travel Economy NPR 399
    Netherland Domestic Travel Première EUR 7.5 Domestic Travel Economy EUR 9 International Travel First Class EUR 10.5 International Travel Première EUR 12 International Travel Economy EUR 12
    New Zealand Domestic Travel Première NZD 11 Domestic Travel Economy NZD 11 International Travel First Class NZD 39 International Travel Première NZD 39 International Travel Economy NZD 39
    Oman Domestic Travel Première OMR 4.7 Domestic Travel Economy OMR 2.6 International Travel First Class OMR 4.7 International Travel Première OMR 4.7 International Travel Economy OMR 2.6
    Philippines Domestic Travel Première PHP 147 Domestic Travel Economy PHP 147 International Travel First Class PHP 252 International Travel Première PHP 252 International Travel Economy PHP 252
    Qatar Domestic Travel Première QAR 26 Domestic Travel Economy QAR 21 International Travel First Class QAR 26 International Travel Première QAR 26 International Travel Economy QAR 21
    Saudi Arabia Domestic Travel Première SAR 58 Domestic Travel Economy SAR 53 International Travel First Class SAR 68 International Travel Première SAR 68 International Travel Economy SAR 58
    Singapore Domestic Travel Première SGD 13 Domestic Travel Economy SGD 13 International Travel First Class SGD 18 International Travel Première SGD 18 International Travel Economy SGD 18
    South Africa Domestic Travel Première ZAR 60 Domestic Travel Economy ZAR 60 International Travel First Class ZAR 90 International Travel Première ZAR 90 International Travel Economy ZAR 90
    Sri Lanka Domestic Travel Première LKR 394 Domestic Travel Economy LKR 394 International Travel First Class LKR 656 International Travel Première LKR 656 International Travel Economy LKR 656
    Switzerland Domestic Travel Première CHF 9 Domestic Travel Economy CHF 8 International Travel First Class CHF 26 International Travel Première CHF 26 International Travel Economy CHF 25
    Thailand Domestic Travel Première THB 131 Domestic Travel Economy THB 131 International Travel First Class THB 131 International Travel Première THB 131 International Travel Economy THB 131
    Turkey Domestic Travel Première TRY 5 Domestic Travel Economy TRY 4 International Travel First Class TRY 6 International Travel Première TRY 6 International Travel Economy TRY 5
    United Arab Emirates Domestic Travel Première AED 46 Domestic Travel Economy AED 25 International Travel First Class AED 46 International Travel Première AED 46 International Travel Economy AED 25
    United Kingdom & Ireland Domestic Travel Première GBP 6.5* Domestic Travel Economy EUR 6.5 International Travel First Class GBP 6.5 International Travel Première GBP 6.5* International Travel Economy GBP 6.5
    Vietnam Domestic Travel Première USD 4 Domestic Travel Economy USD 4 International Travel First Class USD 4 International Travel Première USD 4 International Travel Economy USD 4
    Rest of Europe except Germany / Switzerland Domestic Travel Première EUR 7.4 Domestic Travel Economy EUR 5.8 International Travel First Class EUR 10.5 International Travel Première EUR 10.5 International Travel Economy EUR 8.9

    *For Première (P) class
    This charge is applicable for all forms of payment

    Note:Convenience Fee is not applicable to guests redeeming their JPMiles for tickets booked on jetairways.com.

  17. eTicket Reprint Charge:Effective August 16, 2013, guests travelling on Jet Airways flights will be charged a revised fee of INR 50 for requesting a reprint of their eTicket itinerary at the airport or city offices.

    This charge will be applicable to all guests (except JetPrivilege Platinum members and Première guests) only for reprint / duplicate copy of the existing booking.
    Any additional changes to the booking will be charged as per the fare rules applicable.
  18. Baggage information for journey(s) to / from United States of America (USA):

    For journeys(s) to / from USA, Jet Airways will honour the baggage policy of the first marketing airline irrespective of the ticket issue date / validating airline.

    Example:

    Route: Ahmedabad – Mumbai – Chicago

    Sector Carrier
    Sector Ahmedabad – Mumbai   Jet Airways
    Sector Mumbai – Chicago   Lufthansa

    For the above journey(s), Jet Airways is the first marketing airline and hence Jet Airways' baggage policies will apply.

    Route: Dallas – New York – Brussels – Mumbai

    Sector Carrier
    Sector Dallas – New York   American Airlines
    Sector New York – Brussels   Jet Airways
    Sector Brussels – Mumbai   Jet Airways
    For the above journey(s), American Airlines is the first marketing airline and hence American Airlines' baggage policies will apply.

    Route: Ahmedabad – Mumbai – Hong Kong - Chicago – London - Mumbai

    Sector Carrier
    Sector Ahmedabad – Mumbai   United Airlines codeshare flight
    Sector Mumbai – Hong Kong   United Airlines codeshare flight
    Sector Hong Kong - Chicago   United Airlines
    Sector Chicago – London   United Airlines
    Sector London - Mumbai   Jet Airways

    For the above journey(s), United Airlines is the first marketing airline, and hence United Airlines' baggage policies will apply.

    Note: If separate tickets are issued for routes within India with international connections, the baggage allowance shown on the domestic ticket will apply to routes within India on Jet Airways flights.

For further details, please click the below links.



Ticketing Transaction Fee for Canada

Please note that with immediate effect, a Transaction Fee of CAD 25 at Canada ticketing offices will be charged per ticket (irrespective of Point of sale), per passenger, per transaction.

  • Transaction fee will apply for all tickets handled by Jet Airways ticketing offices located in Canada and Contact Centre handling Canadian Operations.
  • Transaction fee will also be applicable to JetPrivilege Redemption Tickets and AD (Agency Discount) Tickets.
  • Ticketing Transaction fee will be Non refundable.
  • Ticketing Transaction fee will be also applicable for reissue of tickets originally issued on the website, if the reissue is processed by any Jet Airways Ticketing Offices or the Contact Centre .
  • Transaction fee will also be applicable for NOGO VCR re-issued at Jet Airways ticketing offices and Contact Centre.

Note: Existing Paper ticket fee USD 50 ex US and CAD 50 ex Canada remains unchanged (Exception – Infant tickets)

Transaction Fee is exempted for below –

  • Group tickets issued at Jet Airways ticketing counters.
  • JetPrivilege Redemption tickets.
  • Involuntary changes e.g. schedule change & flight disruptions.
  • Infant tickets.
  • All ID/AD tickets.
  • NOGO status VCR coupons issued originally by travel agents are exempted until agents get the control to reissue. (Transaction fee applies to NOGO status VCR coupons issued originally at Jet Airways ticketing offices & Contact center.)

Credit Card Fee

Please be advised that effective April 15, 2013, a Credit Card Fee of GBP 6.50 will be charged per ticket for every payment accepted by Credit Card at London ticketing offices.

  • Credit Card fee will be Non refundable.
  • Reissue of tickets originally issued on website will also attract Credit Card fee if payment is accepted by Credit Card at London ticketing offices.

Note: This fee will not be applicable to Corporate Deal Fares.

Refund Administration Fee (RAF)

Effective 01 April 2010, the refund administration fee (RAF) on Jet Airways flights for point of sale India will be as given below:

For sectors within India:

  • RAF of INR 100 will be applicable on all tickets which do not attract any cancellation / refund penalties.

For International Sectors:

  • Revised RAF would be INR 300 on all refundable tickets.
  • RAF of INR 300 would be applicable over and above other cancellation / refund penalties for refundable tickets.

Cancellation / Refund / Reissuance of ticket

Guests are requested to contact the carrier for more information on the policy.

Concessional Fares

A 50% concession on the basic Adult fare in Economy Class on all Domestic sectors within India operated by us is offered to Students, Senior Citizens (65 years and above), Cancer Patients, Blind guests and Armed Forces personnel. However, limited numbers of seats are allocated on each flight for the carriage of such traffic. In addition, certain conditions apply and formalities are required to be fulfilled in each case, and these and related details are available at our offices, airport ticket counters and from our authorized travel agents. All taxes, Airline Fuel Charges, and fees, however, are applicable as per normal (non-discounted) Adult fares.

From time to time we offer special fares and packages - detailed terms and conditions of which are available at our offices, airport ticket counters, with our travel agents and on our website.

Infant fare for travel within India

Infant tickets purchased within India: Infant tickets can be purchased at a flat rate of INR 953 per sector, plus taxes as applicable, irrespective of any destination or class of travel within India.

Infant fare for travel on international routes

Infant tickets purchased within India or overseas will be charged at 20% of the adult basic fare for travel in First Class and Première and 10% of the basic fare (based on the fare type) for travel in Economy. Applicable taxes, Airline Fuel Charges, and fees will be charged in addition to this fare.

Please note:

  • No seat will be allocated for an infant traveling with us
  • Infants below 7 days old are not permitted travel (both domestic and international). However, in an exigency, wherein life saving treatment is mandatory for the infant, the mother may be permitted to fly with the new born, provided the new born is certified fit to fly, by the concerned paediatrician and is accompanied by at least a MBBS doctor

Army Fares

  • This offer will be on Jet Airways India website (INR) fares.
  • Defense Personal can avail of this only if they select the check box and will read as “Indian Armed Forces” on the booking block.
  • Booking opened to Adult, Child and infant.
  • Guest will need to enter the Defense ID this will be a mandatory field for Child and Adult guests.
  • This unique Defense ID will be verified at the Airports.
  • Black out and flight restrictions as part of fare rules.
  • JPMiles are permitted.
  • Cancellation charges as per normal.

Jet Airways offers a Prepaid Ticket Advicev (PTA) facility

This facility enables guests in one location to obtain a ticket that has been paid for, in another location. With effect from March 20, 2006, Jet Airways will collect "PTA Service Charge" of INR 200 on every PTA issued in India for domestic travel within India. This PTA service charge will not be applicable on PTAs issued from out side India for domestic travel within India. The PTA service charge will be collected for every PTA transaction and not as per number of guests existing in the PTA PNR. The service charge of INR 200 will be applicable on every PTA irrespective of INR / USD fare charged for the journey, for difference in fare, for excess baggage charges, staff rebated tickets etc. The PTA service charge will not be applicable on JP redemption and award tickets sponsored by Jet Airways.

PTA service charge is non commissionable and non- refundable for any reason. Once the PTA is transmitted, they are subject to cancellation charges irrespective of the fact whether the ticket is issued or not.

The authority (PTA) to issue a ticket is transmitted from the city of purchase to the boarding / ticketing city.

If a guest has not paid for his or her ticket (or made credit arrangements with Carrier or its authorised Agent) prior to the specified ticketing time limit, Carrier may cancel the reservation.

For a PTA that attracts cancellation charges when recalled, the applicable cancellation charges will be collected and the refund will be processed.

For a PTA that does not attract any cancellation charges, when recalled, INR 100 will be collected as recall charges and then the refund will be processed.

Personal Data

The guest recognises that personal data as given to Carrier for the purpose of making a reservation for carriage and for obtaining ancillary services. For these purposes the guest authorises Carrier to retain such data and to transmit these to its own offices, other carriers or the providers of such services, in whatever country they may be located.

Check-in Time

For flights within India: Check-in usually starts 120 minutes before departure.

Check-in counters are closed 45 minutes prior to departure.

Guests are requested to report 120 minutes prior to departure time at Srinagar, Jammu & Leh airports for check-in due to extra security measures.

Please note that guests travelling on flights originating from Jammu, Srinagar and Leh stations will not be allowed to carry any hand baggage

For International flights: Check-in usually starts 3 hours prior to departure, and Check-in counters will be closed 60 minutes before departure time for all classes of guests.

Certain formalities are required to be completed by the guest at the airport before and after being accepted by the airline for travel. To complete these formalities and the check-in process, guests are required to arrive at the airport sufficiently before the departure time of the flight.

Guests are requested to report 120 minutes prior to departure time at Srinagar, Jammu & Leh airports for check-in due to extra security measures.

Please note that guests travelling on flights originating from Jammu, Srinagar and Leh stations will not be allowed to carry any hand baggage.

Free Baggage Allowance:

Click here to view Free Baggage Allowance details.

Please note:

  • The baggage allowances are carrier regulated and might differ between carriers
  • The free baggage allowance as mentioned above is applicable only on sectors operated by Jet Airways. Any baggage over the free checked allowance will be charged as excess baggage
  • Please check the baggage allowance for all Special Fares

Baggage in excess of these allowances will only be carried subject to space and weight availability on the aircraft. Excess baggage will be subject to charges at the published tariffs.

Please note that where your journey connects with another airline, excess baggage charges of that airline may also apply.

For Guests travelling from United Kingdom to any destination that transits onwards through any Indian Gateway, Carriage of any liquid above 100 mls is not permitted. This includes any duty free items purchased on board or at any of the airport(s) due to security reasons.

Below are the cabin and checked Baggage dimensions.


cabin baggage

Guests travelling on flights within India will now be permitted access into the airport premises upon producing a printout or soft copy of the eTicket on their smart phones, tablet PC's or laptops accompanied with a valid photo identification. The image of the eTicket produced at the entry point must be the same as provided by the issuing airline. SMS or partial flight information will not be considered as valid documentation for entry.

Articles

Articles, which may be carried free in addition to the free baggage allowance (Subject To Security Regulations).


articles


  1. An overcoat wrap or blanket
  2. An umbrella or walking stick
  3. A lady's handbag, lady's pocketbook or lady's purse
  4. A reasonable amount of reading matter for the flight
  5. A small camera and / or a pair of binoculars
  6. Infant's carrying basket
  7. Infant food for consumption on the flight
  8. A fully collapsible invalid's wheelchair and / or a pair of crutches and/or braces or other prosthetic device for the guest's use provided that the guest is dependent upon them
  9. A Laptop

Security Regulations

According to security regulations, guests are advised:

  • Not to accept any packets from unknown persons
  • Not to leave baggage unobserved at any time, especially within airport area. Unattended baggage may be removed by Airport Security Staff as object of suspicion
  • To declare before baggage screening / check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules
  • To carry only one hand baggage, the sum of the three dimensions (viz. length, breadth and height) of which should not exceed 115 cm
  • Battery cells / Dry cells carried in the hand baggage or in any electrical/electronic items are liable to be removed and the airline would not be in a position to hand-over the same at the destination.The same may be carried in registered baggage

Prohibited Articles

Also carriage of dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition, and their toy replicas are prohibited in the guest cabin.

Valuable Articles

Currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents & other items of value, are best carried with the passengers in the cabin.

Notice of Limitation of Liability:

In respect of domestic carriage of baggage ( checked baggage or un checked baggage) the carrier’s liability is limited as per the provisions of the Carriage by Air Act,1972 as amended by the notification dated January 17, 2014 issued by the Ministry of Civil Aviation, Government of India.

In respect of international carriage of baggage ( checked baggage or un checked baggage) the carrier’s liability is limited as per the provisions of the Carriage by Air Act,1972 as amended by Carriage by Air (Amendment Act, 2009) read with the provisions of the Conventions i.e. Warsaw Convention 1929 or Montreal Convetion,1999 ( as may be applicable).

In both the cases mentioned above, where the passenger has made at the time of check in, a special declaration of interest in respect of the baggage and has paid a supplementary sum, the carrier shall be liable to pay a sum not exceeding the declared sum, unless it proves that the sum is greater than the passenger’s actual interest in delivery at destination.

Restricted Articles

Medicines and toiletries in limited quantities which are necessary or appropriate for the guest during the journey, such as hair sprays, perfumes and medicines containing alcohol may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations.

The following items may be carried:
Dry ice in quantities not exceeding 2.5 kilograms (5.5 pounds) per guest, used to pack perishables, as carry-on baggage only.
Alcoholic Beverages. With approval of the carrier(s), small oxygen cylinders for medical use and small carbon dioxide gas cylinders worn by guest for the operation of mechanical limbs.


The above terms are only illustrative and not exhaustive and for further information you may contact Jet Airways office.

restricted articles

Dangerous Articles In Baggage

For safety reasons, dangerous articles, such as those listed below, must not be carried in guest's baggage.

Compressed gasses deeply refrigerated, flammable non-flammable and poisonous) such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.

Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.

Explosives, ammunitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.

Flammable liquids and solids such as lighter refills, alcohol, lighter fuel, matches, paints, thinners, fire- lighters, lighters that need inverting before ignition, matches

Radioactive material, Briefcases and attache case with installed alarm devices.

Oxidising materials such as bleaching powder and peroxides.

Poisons and infectious substances such as insecticides, weed-killers and live virus materials.

Other dangerous articles such as magnetised materials, offensive or irritating materials.

Usage of Mobile phones: As per the latest amendment to the Civil Aviation Requirement, Section 5, Series X, Part I issued by DGCA, guests onboard all flights are required to follow the prescribed guidelines for the use of mobile phones and Transmitting PED's (Personal Electronic Devices) on ‘Flight Mode’.

a. Prior to departure: Guests will be permitted to use their mobile phones while the aircraft doors are open, unless advised by the Captain. (i.e. during aircraft refueling, aircraft Radio Telephony communication; and pre-flight functions like entries in the FMS and GPS navigation system). Guests will be required to switch off their Mobile phones and other portable electronic devices once the aircraft doors are closed. Flight Mode will not be permitted.

b. In-flight: Guests will be permitted to use Mobile phones and Transmitting PED’s on Flight / Airplane mode only after the seat belt sign has been switched off.  In case of any interference and for safety reasons, the Cabin Crew in charge may inform the guests to stop using their PEDs.

c. Prior to landing: Guests must switch off all electronic devices like Laptops, transmitting PED’s including mobile phones prior to landing.

d. After landing: After landing, guests will be permitted to use mobile phones once the aircraft clears the active runway. However this may not be applicable incase the landing takes place in low visibility conditions.

e. The Cabin Crew in charge will clearly mention low visibility conditions during the pre-landing announcement.

Update on carriage of food items in the checked baggage, cli ck here.

Carriage of Perishables

Food products, including perishable will be accepted only if it is wrapped in a sealed protective material and packed in a leak-proof container.

Import of rice into the US is not permitted because of the risk of it being contaminated by Khapra beetles.

  • Travel within India

    Conditions of Contract for scheduled domestic flights within India:

    The carriage is subject to Jet Airways Regulations relating to the Conditions of Non-International Carriage (Group and Baggage) framed in accordance with The Carriage by Air Act, 1972 and notification regarding application of the Carriage which is non- international. These regulations are known as Jet Airways Non- International Carriage (guest and baggage) Regulations 1992. The liability of the company for damage sustained in the event of death or wounding of a guest or any other bodily injury suffered by a guest or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 5 and the rules contained in the Third Schedule to Carriage by Air Act, 1972 with certain exceptions, adaptations, modifications etc. as mentioned in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time.

    Excerpts from Regulations

    • The Company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the guests or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the Company may constitute risks to the aircraft or to the persons on board.
    • If at any stage it is found that the aircraft with the booked load or guests etc. will be over loaded the Company will have the right to decide which guest or articles shall be off-loaded and such decision shall be binding.
    • Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.

    • In the case of damage caused by delay as specified in rule in the carriage of persons, the liability of the carrier for each passenger is limited to Rs. 80,000 (Rupees eighty thousand only).
    • In the carriage of baggage, the liability of the carrier in the case of destruction, loss, damage or delay shall be limited to Rs.20,000 (Rupees twenty thousand only) for each passenger unless the passenger has made, at the time when the checked baggage was handed over to the carrier, a special declaration of interest in delivery at destination and has paid a supplementary sum, if so required. In that case, the carrier shall be liable to pay a sum not exceeding the declared sum, unless it proves that the sum is greater than the passenger’s actual interest in delivery at destination. The Carrier assumes no liability for fragile or perishable articles.
    • In the carriage of cargo , the liability of the carrier in the case of destruction, loss, damage or delay shall be limited to sum of Rs.350( Rupees Three Hundred and Fifty only) per kilogram, unless the consignor has made , at the time when the package was handed over to the carrier , a special declaration of interest in delivery at destination and has paid a supplementary sum, if so required . In that case, the carrier shall be liable to pay a sum not exceeding the declared sum, unless it proves that the sum is greater than the consignor’s actual interest in delivery at destination.
    • Rule 17
      • 1. The carrier shall be liable for damages sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking.
      • 2. The carrier shall be liable for damages sustained in case of destruction or loss of , or of damage to checked baggage upon condition only that the event which caused destruction, loss or damage took place on board the aircraft or during any period within which the checked baggage was in the charge of the carrier. However, the carrier shall not be liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the baggage. In the case of unchecked baggage, including personal items, the carrier is liable if the damage has resulted from its fault or that of its servants or agents.
      • 3. If the carrier admits the loss of checked baggage, or if the checked baggage has not arrived at the expiration of twenty –one days after the date on which it ought to have arrived, the passenger shall be entitled to enforce against the carrier the rights which flow from the contract of carriage.
    • For damages arising sub-rule (1) of rule 17 not exceeding Rs.2,000,000 (Rupees Twenty Lakhs) for each passenger. Such aforementioned limit of compensation may very depending upon amendment in the relevant Act or the Rules made thereunder.
    • The ticket issued by the Company shall be subject to rules of cancellation made by the Company for the time being in force, which may be seen at any office of the Company on request.

  • International Travel

    Terms and conditions of carriage applicable to International travel only:

    Subject to conditions of contract in this ticket. This ticket is not valid and will not be accepted for carriage unless purchased from the issuing carrier or its authorized travel agent.

    Notice of government and airport imposed taxes, Airline Fuel Charges, and fees:

    The price of this ticket may include taxes, Airline Fuel Charges, and fees which are imposed on air transportation by government authorities. These taxes, Airline Fuel Charges, and fees which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX / FEE / Airline Fuel Charge" box(es) of this ticket. You may also be required to pay taxes, fees and Airline Fuel Charges not already collected.

    Notice: If the guest's journey involves an ultimate destination or stop in a country other than the country of departure, the Montreal Convention 1999 or the Warsaw Convention 1929 (as may be applicable) govern and in most cases limit the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed "Advice to international Guests on Limitation of Liability" and "Notice of Baggage Liability Limitations"

    Advice to international guests on limitations of liability: When the Montreal Convention 1999 applies in cases of death or bodily injury to guests, the Carrier is liable for proven damages upto 100,000 SDRs except that the Carrier will not be liable to the extent that such damages exceed for each guest that national currency equivalent of 100,000 SDRs if the Carrier proves certain defences specified by the Montreal Convention.

    Where the Montreal Convention does not apply: For such guests on a journey to from or with an agreed stopping place in the United States of America, the Warsaw Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carrier parties to such special contracts, for death of or personal injury to guests is limited in most cases to proven damages not to exceed U.S. $75,000 per guest, and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such guests travelling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the Carrier for death or personal injury to guests is limited in most cases to approximately U.S. $ 10,000 or U.S. $ 20,000.

    The names of carrier parties to such special contracts are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the Carrier's liability under the Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable) or such special contracts of carriage. For further information please consult your Airline or Insurance Company Representative.

    NOTE: The limit of liability of U.S. $ 75,000 above is inclusive of legal fees and costs, except that in case of a claim brought in a State where provision is made for separate award of legal fees and costs, the limit shall be sum of U.S. $58,000 exclusive of legal fees and costs.

    Further information is available on request.

    Notice of Baggage Liability Limitations:

    The liability for loss, delay or damage to baggage is limited by the Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable). Where Montreal Convention 1999 applies, such liability is limited to a maximum of 1,131 SDRs (approximately US$1800) per guest for both checked and unchecked baggage. Under the Warsaw Convention 1929, liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel under Warsaw Convention 1929 (including domestic portion of international journeys), the liability limit is approximately U.S. $ 9.07 per pound (U.S. $ 20.00 per kilo) for checked baggage and U.S. $ 400.00 per guest for unchecked baggage. For travel wholly between US points, Federal rules require any limit on an airline's baggage liability to be at least U.S. $ 2,500.00 per guest. Excess valuation may be declared on certain types of articles.. Further information may be obtained from the Carrier.

    Notice of Liability for Delay Limitations:

    For most international travel (including domestic portion of international journeys) under Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable), the liability for damage occasioned by delay in the carriage of air is limited. Where Montreal Convention 1999 applies, such liability is limited to 4,694 SDRs unless certain defences specified by that Convention apply.

    Conditions Of Contract

    • As used in this contract, "ticket" means this guests ticket and baggage check or this itinerary/ receipt if applicable, in the cases of an electronic ticket, of which these conditions and the notices form part, "Carriage" is equivalent to transportation, "Carrier" means all air carriers that carry or undertake to carry the guests or his baggage here under or perform any other service incidental to such air carriage, "electronic ticket" means the Itinerary / Receipt issued by or on behalf of carrier, the Electronic Coupons and, if applicable, a boarding document. "Warsaw Convention" means the Convention for the Unifications of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, on 28th September 1955, whichever may be applicable
    • Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "International carriage" as defined by that Convention
    • To the extent not in conflict with the foregoing carriage and other services performed by each Carrier are subject to:
      • provisions contained in this ticket
      • applicable tariffs
      • carrier's conditions of carriage and related regulations which are made part hereof (and are available on applications at the offices of Carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply
    • Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or time tables, carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier's time tables as scheduled stopping places on the guests route; carriage to be performed hereunder by several successive carriers is regarded as a single operation
    • An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent
    • Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by a carrier for carriage and its agent, servants and representatives
    • Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non- international transportation
    • This ticket is good for carriage for one year from the date of issue, except as otherwise provided in this ticket, in carriers tariff's, conditions of carriage or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid
    • Carrier undertakes to use its best efforts to carry the guest and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections
    • Group shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed early enough to complete departure procedures
    • Government regulations may require Jet Airways to provide information on or permit access to guest data
    • No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract
    • Holding valid travel documents and visa' is the sole responsibility of the passengers and Jet Airways is in no way responsible or liable when such passengers are deported from a foreign country on account of their holding invalid or incorrect travel documents.
    • On some sectors, we have arrangements with other carriers known as "Codeshares". This means that even if you have a reservation with us and hold a ticket where our name or airline designator code (9W) is indicated as the carrier, another carrier may operate the aircraft. If such arrangements apply, we will advise you of the carrier operating the aircraft at the time you make a reservation.

      In the case of a Codeshare, if 9W is indicated as the carrier for the flight, then these Conditions of Contract also apply to such transportation.

      The following additional conditions, will also apply on the Jet Airways codeshare arrangement with AccesRail / Thalys for the train journey between Brussels and Paris on the route operated by Thalys

      The rail segment on the air ticket is subject to a specific system of liability comprising of the following provisions:
      • Any accidents leading to death or physical injury are subject to Articles 26 to 30 of the Regulation (EC) No 1371/2007 of 23 October, 2007 relative to international rail transport.
      • All baggage remains under the sole responsibility of passengers for the entire "Rail-Flight".
      • If passengers are not able to continue their onward journey on the same day of their arrival into Brussels on account of a missed connection, that has been caused by circumstances outside the control of Jet Airways, the liability of Jet Airways is limited to providing only alternative transport till the passenger's final destination at a similar price and service level. Notwithstanding the foregoing, if the missed connection is due to a fault on part of the passenger, then Jet Airways is relieved of any liability in that regard.

    Passenger Rights

    If during your travel within, or to/from India , there is a flight cancellation or delay or denied boarding on a flight for which you hold a valid and confirmed reservation, you are entitled to certain rights in accordance with the Civil Aviation Requirements, Section 3 – Air Transport, Series ‘M”, Part IV, Issue 1, dated 6th August, 2010, effective 15th August, 2010, passed by the Director General of Civil Aviation. For your ready reference, we give below a summary of these rights. Full text of this CAR is available on http://dgca.nic.in/rules/car-ind.htm

    [I] Denied Boarding

    Many a time, passengers who hold a confirmed & valid booking, do not or are unable to report (i.e. ‘No Show”) for travel before the time limit specified by the airline. In such cases, an airline is allowed to levy appropriate ‘No Show’ penalty under Rule 135 of the Aircraft Rules, 1937 and the same will be deducted from the fare paid by the guest.

    To reduce the possibility of flight departing with unoccupied or empty seats, the airlines overbook flights to a limited extent. In such overbooking cases, an airline may have more guests reporting for a particular flight than the seats available on such flight and as such, may need to deny the boarding to some of the guests.

    In the above event, before denying the boarding, Jet Airways would endeavour to first ask volunteers to give up their seats so as to make such seats available for other booked guests to travel on the flight. In return, Jet Airways, at its own discretion, would offer to the volunteer such benefits / facilities which, it may wish to offer.

    In case you are denied boarding involuntarily on a flight for which you hold a confirmed reservation, you are entitled to the following monetary compensation: A] The monetary compensation indicated below shall be given only if the amount of ticket costs is higher than the compensation amount:

    a) Rs.2,000 or the value of the ticket whichever is less, for flights having a block time of up to and including one hour.
    b) Rs.3000 or the value of the ticket whichever is less, for flights having a block time of more than one hour and up to and including two hours.
    c) Rs.4000 or the value of the ticket whichever is less, for flights having a block time of more than two hours.

    If the cost of the ticket is less than the amount of compensation indicated above, you will be entitled to an amount equivalent to the ticket cost in addition to refund of air ticket.

    [Block time is the total time from the moment an aircraft first moves for the purpose of taking off until the moment it finally comes to rest at the end of the flight.]

    B] The above compensatory amounts will be given to you in the form of a MCO (Miscellaneous Charges Order), which can be encashed at any of our ticketing counters/offices.

    C] Additionally, you will be offered the choice between the following:

    a) Refund of air ticket at the price it was purchased. OR
    b) A flight to the first point of departure OR.
    c) Alternate transportation under comparable/alternate mode of transport (whenever applicable), to the final destination OR.
    d) Alternate transportation under comparable/alternate mode of transport (whenever applicable), to the final destination at a later date, at the passenger’s convenience, subject to availability of seats.

    D] You shall be offered the above alternatives listed in paragraph[C] above. Once you have selected the option, you will not have the option to switch to another form of compensation.

    E] Jet Airways reserves the right to deny boarding to any guest under the influence of alcohol or drugs; for health, safety or security reasons; or in the absence of adequate travel documents and no compensation as referred to above shall be payable in such cases.

    [II] Cancellation / Disruption / Reschedule of Flights

    Cancellation means non-operation of a flight which was previously planned to be operated and on which, at least one place was reserved for a passenger.

    A] In case of flight cancellations, whenever possible, Jet Airways will endeavor to inform you through a telephone call or SMS, as far in advance as possible of the scheduled time of departure, provided at the time of creating your booking, you had given the relevant contact information e.g., working telephone number (landline or mobile) at the time of booking.

    B] Subject to the above, if you are not informed at least 3 (three) hours in advance about the cancellation of the flight, on which you were scheduled to travel, you are eligible for the following :

    a) Compensation in accordance with paragraph [I] A & B above.
    b) Refund of the ticket price in the event you do not wish to travel instead, on our alternate or subsequent flight or on another carrier’s flight or if so desired by you, an alternate travel opportunity at no additional cost.
    c) If you have already reported for your original flight and are waiting for the alternate flight at the airport, meal and refreshments in relation to the waiting time.

    C] However, please note that, no financial compensation shall be payable to you, if you have not provided adequate contact information at the time of making your booking or when you are issued a ticket for firm travel on the selected flight. In such a case, Jet Airways will either refund to you the ticket price or make reasonable endeavour to make alternate travel arrangements as per your choice. If you elect to travel to your destination on an alternate flight, Jet Airways shall provide you with meals and refreshments in relation to the waiting time at the airport.

    D] Further, no such compensation shall be payable in the event :

    a) You do not accept the alternate travel arrangement made by Jet Airways; Or
    b) The cancellation occurs due to extraordinary circumstances beyond Jet Airways’ control (as described in paragraph nos. IV [A] & [B] below) when all reasonable measures have been taken by the airline.

    [III] Flight Delays

    A] If you have already checked in on time and your flight has been delayed beyond it’s originally announced schedule time of departure or a revised time of departure of :

    a) 2 hours or more in case of flights having a block time of upto 2 1/2 hours; or
    b) 3 hours or more in case of flights having a block time of more than 2 ½ hours and upto 5 hours; or
    c) 4 hours or more in case of flights not falling under a) and b) as above.

    Meals & Refreshments will be provided in relation to the waiting time at the airport.

    B] When the reasonably expected time of departure is more than 24 hrs after the scheduled time of departure previously announced, Jet Airways shall provide you with Hotel Accommodation, when necessary (including transfers). Jet Airways shall have absolute discretion in selection of hotels under the given circumstances and no reimbursement shall be made in this regard.

    C] However, Jet Airways shall not be obliged to provide you the facilities as mentioned in (A) and (B) above, if the delay is caused due to extra ordinary circumstances, as defined in paragraph nos. IV [A] & [B] below, which could not have been avoided even if all reasonable measures had been taken.

    [IV] Exceptions

    A] Jet Airways is not obliged to pay compensation in cases where the cancellations and delays have been caused by an event(s) of force majeure i.e., extraordinary circumstance(s) beyond Jet Airways’ control, the impact of which lead to the cancellation / delay of flight(s), and, which could not have been avoided even if all reasonable measures had been taken by Jet Airways. Such extraordinary circumstances may in particular, occur due to political instability, natural disaster, civil war, insurrection or riot, flood, explosion, government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work or any other factors that are beyond our control.

    B] Additionally, Jet Airways would also not be liable to pay any compensation in respect of cancellations and delays clearly attributable to Air Traffic Control (ATC), meteorological conditions, security risks, or any other causes that are beyond Jet Airways’ control but which affect Jet Airways’ ability to operate flights on schedule. Extraordinary circumstances should be deemed to exist where the impact of an air traffic management decision in relation to a particular aircraft or several aircraft on a particular day, gives rise to a long delay or delays, or an overnight delay, or the cancellation of one or more flights by that aircraft, and which would not be avoided even though all reasonable measures were taken to avoid or overcome the impact of the relevant factor and, thereby, the delays or cancellations are caused.

    C] This CAR does not restrict Jet Airways’ rights to seek compensation from any person, including third parties, in accordance with the applicable law.

    [V] Waiver in case of refund / reissues / rerouting for rescheduled or cancelled flights

    I. Domestic India Flights:

    • Penalties will be waived if delay / reschedule is more than one hour.
    • Penalties will be waived if delay / reschedule (even less than one hour) is causing broken connection and the alternate provided does not serve the purpose of the trip. (The connection must be on the same PNR or proof of such connection must be made available.)
    • If the delay / reschedule is less than one hour, reissue / refund rules will apply as per the fare.

    Note: Waiver will not be apply in below cases -

    • When there is change in service from LCC (Low Cost Carrier ) to FSC (Full Service Carrier) and delay / reschedule is less than one hour.
    • When there is reaccommodation with no change in service and delay / reschedule is less than one hour.

    II. International Flights:

    • Penalties will be waived if delay / reschedule is more than two hours.
    • Penalties will be waived if delay / reschedule (even less than two hour) is causing broken connection and the alternate provided does not serve the purpose of the trip. (The connection must be on the same PNR or proof of such connection must be made available.)
    • If the delay / reschedule is less than two hours, reissue / refund rules will apply as per the fare.

    [VI] Redressal

    Any claims will be settled only on submission of the requisite original documents for eg. Boarding pass / ticket copy / baggage tag / excess baggage receipt etc to the airline.

    In the case of Denied Boarding, Cancellation or Flight Delay, if you have not been provided with the compensation and reasonable facilities as listed in this policy, you may directly intimate our following officials, who have been designated for redressal of the passenger grievances

    Nodal Officer : Ms. Manasi Bhatia
    Tel: +91 22 6121 2300
    Email ID: manasib@jetairways.com 

    Appellate Authority : Ms. Deepika Poojary
    Email ID: dpoojary@jetairways.com 

    CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER'S TARIFFS, RULES OR REGULATIONS. SUBJECT TO TARIFF REGULATIONS.

    Advice to international guests on limitations of liability:

    Guests on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such guest on a journey to from or with an agreed stopping place in the United States of America., the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers parties to such special contracts, for death of or personal injury to guests is limited in most cases to proven damages not to exceed U.S. $75,000 per guest, and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such guests traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to guests is limited in most cases to approximately U.S. $ 10,000 or U.S. $ 20,000.

    The names of carriers parties to such special contracts are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your Airline or Insurance Company Representative.

    Note: The limit of liability of U.S. $ 75,000 above is inclusive of legal fees and costs, except that in case of a claim brought in a State where provision is made for separate award of legal fees and costs, the limit shall be sum of U.S. $58,000 exclusive of legal and costs.

    Further information is available on request.

    Notice of Baggage Liability Limitations

    Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portion of international journeys) the liability limit is approximately U.S. $ 9.07 per pound (U.S. $ 20.00 per kilo) for checked baggage and U.S. $ 400.00 per guest for unchecked baggage. For travel wholly between US points, Federal rules require any limit on an airline's baggage liability to be at least U.S. $ 2,500.00 per guest. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

    Important Notice:
    If you break your journey for more than 72 hours. at any point, please reconfirm your intention of using your continuing or return reservation. To do so, please inform the airline office at the point where you intend to resume your journey at least 72 hours before departure of your flight. Failure to reconfirm will result in the cancellation of your reservation(s). This notice does not apply to you if your journey is wholly within Europe or your onward travel is on flights of Air Canada, American Airlines, British Airways, Lufthansa, Eastern Airlines, South African Airways, Trans World Airlines and United Airlines.


    SME Targeting

    All guests who have notified themselves or their Company/ Firm as Small and Medium Enterprises(SMEs) and have provided Jet Airways with their contact information, will receive an invitation to join Jet Airways' SME program - GlobalLinker. Such contact information provided by guests, assumed to be correct and owned by the provider, will be utilised by Jet Airways or Jet Airways GlobalLinker program owners for initiating invitation and subsequent periodic reminders for enrollment on the Jet Airways GlobalLinker program.

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