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Guests with Disabilities

Travelling with Disability

In compliance with regulations and as part of our commitment to serve all our guests fairly and without discrimination, Jet Airways has adopted the following policy with regards to travel of persons with disabilities

  • To ensure a seamless check-in and boarding experience, we request all guests with reduced mobility to report to the check-in counter at least 3 hours prior to the scheduled time of flight departure.

  • Guests with disabilities will not be discriminated against, and will receive all possible assistance required for their journey.

  • The policies, conditions of travel and safety regulations that apply to the carriage of persons with a disability or reduced mobility are available on our website to make the booking process easier.

  • All necessary information about the specific requirements of a guest with a disability / reduced mobility will be obtained at the time of ticketing / online booking process or through our Contact Centre.

  • Jet Airways will endeavor to collect all the information required from a guest with a disability at the time of booking to avoid any further inconvenience at the time of travel. Any medical information collected from guests with a medical condition or disability will be kept strictly confidential.

  • Jet Airways will not refuse transportation to guests with disabilities and reduced mobility, unless this is due to safety reasons, or due to a violation of safety, security or the applicable State rules/requirements.

  • When a guest believes he or she has been refused transportation on the basis of disability, Jet Airways will provide a written statement stating the reasons of such refusal within 10 days of the incident.

  • In case of change of aircraft type within Jet Airways or a partner airline, Jet Airways will strive to provide similar facilities to guests with disabilities and reduced mobility, subject to compliance of regulatory provisions. When the flight is operated by a Jet Airways alliance /, interline / code-share partner, they may have their own restrictions due to State regulations, in which case their State regulations and restrictions apply.

  • In case of in-transit offloading due to unforeseen circumstances, persons with disability or reduced mobility will be allocated accommodation suitable to their needs as far as practicable.

  • Jet Airways has appointed a Nodal Officer and Appellate Authority/Complaint Resolution Official (CRO) for US flights to settle grievances related to travel of persons with disabilities within a stipulated time frame. To know more click here.


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