The below terms and conditions apply to both Jet Airways and JetKonnect flights
General InformationWhile compiling this information, Jet Airways has endeavored to ensure that all information is correct. However, no guarantee or representation is made to the accuracy or completeness of the information contained here. This information is subject to changes by Jet Airways without notice.
Class of ServiceJet Airways offers three classes of service:
Note: Première guest can pre-reserve their choice of seats at the time of reservation.
Première is available on most of our Boeing flights. However we do not offer this class on ATR aircraft. Première class is available on our Airbus and Boeing 777 aircraft.
Non-Smoking FlightsThe Government of India prohibits smoking on all Jet Airways flights. As a separate precautionary measure, all toilets are fitted with smoke detectors.
We suggest that you make your reservations as far in advance as possible through any Jet Airways office or approved Travel Agent. You can also book pay and purchase your eTicket using our online booking facility. The Jet Airways reservation system incorporates sophisticated, state-of-the-art technology. Since inception, the Jet Airways network has been fully computerised and we were the first to fully automate our reservation system. Jet Airways was also the first domestic carrier to be co-hosted on SABRE, the most sophisticated and largest reservation system in the world. We kindly request you to supply a contact number during reservation for each city in your itinerary. This will enable us to inform you of any irregularity with a flight on which you are booked.
Reservations are not confirmed until recorded as accepted by Carrier or its authorised Agent
As provided in carrier's Regulations, certain fares may have conditions, which limit or exclude the guest's right to change or cancel reservations
Ticketing / Fares and Time LimitAll basic fares for domestic and international routes are quoted before taxes, Airline Fuel Charges, and fees. In addition to the basic fare, we are required by the Government to charge and collect group Service Fee (WO) as applicable in case of both INR and USD fares for domestic and international sectors. This is applicable for each flight coupon. Besides, an insurance and fuel Airline Fuel Charge (YQ) is also levied in case of international sectors, applicable per flight coupon. These two levies (WO and YQ) are collected along with the basic fare at the time of issuance of the ticket.
Please note that fares are subject to change without notice. If you have purchased a ticket and subsequently the fares have increased then you will not be required to pay the difference unless you decide to change your travel dates which requires reissuance of the ticket. In such cases the same ticket will be repriced at the applicable fare at the time of making changes.
Please do note the following:
Please check your ticket after it is issued, for its correctness.
Please also read the terms and conditions of carriage printed on the ticket jacket
Unless otherwise specified, the period of validity of domestic and international tickets issued at normal one way, round or circle trip fares shall be one year from date of commencement of travel, or if the first flight coupon is open dated and or / unused, from the date of issue thereof. You can change your travel itinerary after you have purchased your ticket through our offices or through an authorized travel agent. In case you do, please get your ticket appropriately stickered or revalidated at any of our offices, airport ticket counters, or by an authorized travel agency. Please do note the following with regard to the cancellation, and revalidation of tickets, purchased under Normal fares.
For sectors within India:
Any change to a confirmed ticket issued on INR fare - including cancellation, postponement, change of itinerary - must be done at least one hour before a flight. When a ticket is reissued from a higher to a lower fare, a re-issuance charge is levied, irrespective of whether there is any change in sector/class of travel
Subject to the ticketing time limit, if the same is not met, a 25% cancellation charge on the basic fare will be applicable. This holds true for a published full-fare ticket. For special fares, please check the applicable cancellation charges. A documentation charge is levied when a confirmed ticket is processed for refund
Refunds will be processed subject to refund penalties as per fare rules and will be paid as per the original currency of payment, country of payment and form of payment. Refunds are subject to refund penalties as per the Fare Rules. We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you:
If the ticket has been paid for in cash, we will refund the amount in cash; and
If the ticket has been paid for by credit card, the proceeds will be credited to the respective credit cards
If the ticket has been paid for by debit card, the proceeds will be directly credited to the respective bank account
The refund of a ticket issued by a Travel Agent, must be processed through the issuing Travel Agent
Tickets issued outside India will be refunded in the country where the ticket has been purchased
In case you are holding an eTicket and wish to cancel, postpone or change your itinerary, you are required to report to our ticketing counters for the same. Guests can enjoy the facility of cancelling or changing their e-tickets online, through the Manage Booking facility
Please note that certain fares may have conditions which limit or exclude your right to get a refund. For complete details, please refer to the terms and conditions of that special fare or contact your nearest Jet Airways ticketing office or 24 hours reservation centre or your travel agent
For international sectors:Tickets for international travel are subject to cancellation charges These are specific for a particular sector. Related details are available at our offices, airport ticket counters, on our website whilst booking online and from our authorised travel agents.
In accordance with the United States Department of Transportation (DOT) regulations we have compiled the below set of links to assist you with the most relevant and updated information when you travel to and from USA.
We reserve the right to make a refund only to the person named in the ticket or to the person who originally paid for the ticket, and to refuse a refund if any application for such refund is made later than 365 days after the expiry date of the ticket.
In the event you are unable to travel on the first sector / segment of your itinerary and have a return / onward segment in the same booking / PNR, please contact our reservation staff to re-confirm your return / onward segment to avoid cancellation of the same.
Tickets issued on Jetairways.com:
Bookings made on jetairways.com can be cancelled and refunded either on Manage Booking or by sending an email request of the same to email@example.com
The cancel and refund feature is available for all valid bookings upto 1 hour prior to flight departure for Domestic flights and 3 hours prior to flight departure for International flights.
The cancellation feature is unavailable for bookings, whose status is either checked-in, used or refunded.
Once the refund request is generated, the same will be processed within 07 working days.
Should there be any cancellation / refund fees, the system will deduct the relevant amount and the balance will be refunded to the same form of payment used to purchase the original itinerary.
Refund amount for tickets purchased online on jetairways.com and reissued at a Jet Airways ticketing office shall be returned to the guest at the Jet Airways ticketing office only. Refund request for such tickets will not be processed online or at the Call Centre.
For any further information or assistance, please write to us at firstname.lastname@example.org.
The below terms and conditions apply to both Jet Airways and Jet Airways Konnect flights
Please make sure you familiarize yourself with the following points:
Limitation of Liability and Disclaimer of Warranties: The information published on this website may be incomplete or include inaccuracies or typographical error. Jet Airways (India) Ltd does not represent or warrant that access to the Website will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on this Website.
Jet Airways (India)Ltd makes no representations about the suitability of the information, products, and services contained on this Website for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. Jet Airways (India)Ltd hereby disclaims all warranties and conditions with regard to the information, products, and services, (other than carriage by air), including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.
IN NO EVENT SHALL JET AIRWAYS (INDIA)LTD BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT OR STRICT LIABILITY OR OTHERWISE.
ANY CARRIAGE BY AIR USING A TICKET OBTAINED USING THIS WEBSITE SHALL BE SUBJECT TO THE CONDITIONS OF CARRIAGE AS PROVIDED IN THE CARRIAGE BY AIR ACT 1971, APPLICABLE FOR BOTH NON-INTERNATIONAL AND INTERNATIONAL CARRIAGE.
THE ABOVE EXCLUSIONS AND LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.
You are transacting on a website where the merchant is based out of India, your issuer may charge an "International Transaction Fee" if you transact via a non Indian card.
Please contact any Jet Airways Reservation office or the contact center to make changes or cancel your reservation if not booked online.
The refund of a ticket issued by a Travel Agent must be processed through the issuing Travel Agent only.
The Credit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the Credit Card is not the guest, then the guest should possess the following:
a) A photocopy of both sides of the Credit Card, which will have to be self-attested by the credit card holder, authorising the use of the Credit Card for the purchase of the ticket. For security reasons, please strike out the Credit Valid Verification (CVV) number on the copy of your credit card.
b) This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.
The above document MUST be produced at the time of check-in. If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.
In case the credit card used to transact online is issued in a country other than the country of Booking there may be bank charges applicable.
Jet Airways (India) Ltd. is not responsible for any charges that may be levied by the Card Issuing Bank.
The Debit Card facility is also valid for transacting on other country sites.
The Debit Card payment is subject to authorization from the Card Issuing bank.
The Debit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the Debit Card is not the guest, then the guest should possess the following:
a) A photocopy of both sides of the Debit Card, which will have to be self-attested by the Debit card holder, authorising the use of the Debit Card for the purchase of the ticket. For security reasons, please strike out the Credit Valid Verification (CVV) number on the copy of your Debit card.
b) This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.
The above document MUST be produced at the time of check-in. If the guest fails to comply with these conditions, Jet Airways reserves the right to deny the guest(s) from boarding.
Incase of cancellation / refunds and reissues, please see below:
a) Cancellation / refund before flight departure – Please use the Manage My Booking facility by clicking here
b) Cancellation / refund after flight departure - Please visit the nearest Jet Airways counter
c) Changes / reissues before and after flight departure - Please visit the nearest Jet Airways counter
“jetairways.com” is not liable for any payment authorization, as the payment gateway is responsible only to hand over the information in an encrypted / secure format to the respective bank for authorizing the transaction. Any issue with payment authorization will need to be taken up with your respective bank.
This facility is valid for all bookings made in Indian Rupees (INR) currency only
Note: guests holdingopen tickets (issued across Jet Airways counters/travel agent) should contact nearest Jet Airways office/travel agentfor endorsing the tickets for travel.guests cannot make bookings on our website to use their existing open tickets.
eTicket Reprint Charge:Effective August 16, 2013, guests travelling on Jet Airways and JetKonnect flights will be charged a revised fee of INR 50 for requesting a reprint of their eTicket itinerary at the airport or city offices.
This charge will be applicable to all guests (except JetPrivilege Platinum members and Première guests) only for reprint / duplicate copy of the existing booking.
Any additional changes to the booking will be charged as per the fare rules applicable.
Baggage information for journey(s) to / from United States of America (USA):
For journeys(s) to / from USA, Jet Airways will honour the baggage policy of the first marketing airline irrespective of the ticket issue date / validating airline.Example:Route: Ahmedabad – Mumbai – Chicago
Please note that with immediate effect, a Transaction Fee of CAD 25 at Canada ticketing offices will be charged per ticket (irrespective of Point of sale), per passenger, per transaction.
Credit Card Fee
Please be advised that effective February 15, 2012, a Credit Card Fee of GBP 4.50 will be charged per ticket for every payment accepted by Credit Card at London ticketing offices.
Refund Administration Fee (RAF)Effective 01 April 2010, the refund administration fee (RAF) on Jet Airways / JetLite flights for point of sale India will be as given below:
RAF of INR 100 will be applicable on all tickets which do not attract any cancellation / refund penalties.
For International Sectors:
Revised RAF would be INR 300 on all refundable tickets.
RAF of INR 300 would be applicable over and above other cancellation / refund penalties for refundable tickets.
Concessional FaresA 50% concession on the basic Adult fare in Economy Class on all Domestic sectors within India operated by us is offered to Students, Senior Citizens (65 years and above), Cancer Patients, Blind guests and Armed Forces personnel. However, limited numbers of seats are allocated on each flight for the carriage of such traffic. In addition, certain conditions apply and formalities are required to be fulfilled in each case, and these and related details are available at our offices, airport ticket counters and from our authorized travel agents. All taxes, Airline Fuel Charges, and fees, however, are applicable as per normal (non-discounted) Adult fares.
From time to time we offer special fares and packages - detailed terms and conditions of which are available at our offices, airport ticket counters, with our travel agents and on our website.
Infant fare for travel within India
Infant tickets purchased within India: Infant tickets can be purchased at a flat rate of INR 953, plus taxes as applicable, irrespective of any destination or class of travel within India.
Infant fare for travel on international routes
Infant tickets purchased within India or overseas will be charged at 10% of the basic fare (based on the fare type). Applicable taxes, Airline Fuel Charges, and fees will be charged in addition to this fare.
No seat will be allocated for an infant traveling with us
Infants below 7 days old are not permitted travel (both domestic and international). However, in an exigency, wherein life saving treatment is mandatory for the infant, the mother may be permitted to fly with the new born, provided the new born is certified fit to fly, by the concerned paediatrician and is accompanied by at least a MBBS doctor
This offer will be on Jet Airways India website (INR) fares.
Defense Personal can avail of this only if they select the check box and will read as “Indian Armed Forces” on the booking block.
Booking opened to Adult, Child and infant.
Guest will need to enter the Defense ID this will be a mandatory field for Child and Adult guests.
This unique Defense ID will be verified at the Airports.
Black out and flight restrictions as part of fare rules.
JPMiles are permitted.
Cancellation charges as per normal.
The authority (PTA) to issue a ticket is transmitted from the city of purchase to the boarding / ticketing city.
If a guest has not paid for his or her ticket (or made credit arrangements with Carrier or its authorised Agent) prior to the specified ticketing time limit, Carrier may cancel the reservation.
For a PTA that attracts cancellation charges when recalled, the applicable cancellation charges will be collected and the refund will be processed.
For a PTA that does not attract any cancellation charges, when recalled, INR 100 will be collected as recall charges and then the refund will be processed.
Personal DataThe guest recognises that personal data as given to Carrier for the purpose of making a reservation for carriage and for obtaining ancillary services. For these purposes the guest authorises Carrier to retain such data and to transmit these to its own offices, other carriers or the providers of such services, in whatever country they may be located.
Check-in TimeFor flights within India: Check-in usually starts 120 minutes before departure.
Check-in counters are closed 45 minutes prior to departure.
Guests are requested to report 120 minutes prior to departure time at Srinagar, Jammu & Leh airports for check-in due to extra security measures.
Please note that guests travelling on flights originating from Jammu, Srinagar and Leh stations will not be allowed to carry any hand baggage
For International flights: Check-in usually starts 3 hours prior to departure, and Check-in counters will be closed 60 minutes before departure time for all classes of guests.
Certain formalities are required to be completed by the guest at the airport before and after being accepted by the airline for travel. To complete these formalities and the check-in process, guests are required to arrive at the airport sufficiently before the departure time of the flight.
Guests are requested to report 120 minutes prior to departure time at Srinagar, Jammu & Leh airports for check-in due to extra security measures.
Please note that guests travelling on flights originating from Jammu, Srinagar and Leh stations will not be allowed to carry any hand baggage.
The baggage allowances are carrier regulated and might differ between carriers
The free baggage allowance as mentioned above is applicable only on sectors operated by Jet Airways. Any baggage over the free checked allowance will be charged as excess baggage
Please check the baggage allowance for all Special Fares
Baggage in excess of these allowances will only be carried subject to space and weight availability on the aircraft. Excess baggage will be subject to charges at the published tariffs.
Please note that where your journey connects with another airline, excess baggage charges of that airline may also apply.
For Guests travelling from United Kingdom to any destination that transits onwards through any Indian Gateway, Carriage of any liquid above 100 mls is not permitted. This includes any duty free items purchased on board or at any of the airport(s) due to security reasons.
Guests travelling on flights within India will now be permitted access into the airport premises upon producing a printout or soft copy of the eTicket on their smart phones, tablet PC's or laptops accompanied with a valid photo identification. The image of the eTicket produced at the entry point must be the same as provided by the issuing airline. SMS or partial flight information will not be considered as valid documentation for entry.
ArticlesArticles, which may be carried free in addition to the free baggage allowance (Subject To Security Regulations).
An overcoat wrap or blanket
An umbrella or walking stick
A lady's handbag, lady's pocketbook or lady's purse
A reasonable amount of reading matter for the flight
A small camera and / or a pair of binoculars
Infant's carrying basket
Infant food for consumption on the flight
A fully collapsible invalid's wheelchair and / or a pair of crutches and/or braces or other prosthetic device for the guest's use provided that the guest is dependent upon them
Security RegulationsAccording to security regulations, guests are advised:
Prohibited ArticlesAlso carriage of dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition, and their toy replicas are prohibited in the guest cabin.
Valuable ArticlesCurrency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value, are best carried with the guests in the cabin.
Medicines and toiletries in limited quantities which are necessary or appropriate for the guest during the journey, such as hair sprays, perfumes and medicines containing alcohol may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations.
The following items may be carried:
Dry ice in quantities not exceeding 2.5 kilograms (5.5 pounds) per guest, used to pack perishables, as carry-on baggage only.
Alcoholic Beverages. With approval of the carrier(s), small oxygen cylinders for medical use and small carbon dioxide gas cylinders worn by guest for the operation of mechanical limbs.
The above terms are only illustrative and not exhaustive and for further information you may contact Jet Airways office.
Dangerous Articles In BaggageFor safety reasons, dangerous articles, such as those listed below, must not be carried in guest's baggage.
Compressed gasses deeply refrigerated, flammable non-flammable and poisonous) such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
Explosives, ammunitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
Flammable liquids and solids such as lighter refills, alcohol, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches
Radioactive material, Briefcases and attache case with installed alarm devices.
Oxidising materials such as bleaching powder and peroxides.
Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
Other dangerous articles such as magnetised materials, offensive or irritating materials.
As per the latest amendment to the Civil Aviation Requirement, Section 5, Series X, Part I issued by DGCA, guests onboard all flights are required to follow the prescribed guidelines for the use of mobile phones and Transmitting PED's (Personal Electronic Devices) on ‘Flight Mode’.
Prior to departure: Guests will be permitted to use their mobile phones while the aircraft doors are open, unless advised by the Captain. (i.e. during aircraft refueling, aircraft Radio Telephony communication; and pre-flight functions like entries in the FMS and GPS navigation system)
Guests will be required to switch off their Mobile phones and other portable electronic devices once the aircraft doors are closed. Flight Mode will not be permitted.
In-flight: Guests will be permitted to use Mobile phones and Transmitting PED’s on Flight / Airplane mode only after the seat belt sign has been switched off.
In case of any interference and for safety reasons, the Cabin Crew in charge may inform the guests to stop using their PEDs.
Prior to landing: Guests must switch off all electronic devices like Laptops, transmitting PED’s including mobile phones prior to landing.
After landing: After landing, guests will be permitted to use mobile phones once the aircraft clears the active runway. However this may not be applicable incase the landing takes place in low visibility conditions.
The Cabin Crew in charge will clearly mention low visibility conditions during the pre-landing announcement.
Update on carriage of food items in the checked baggage, click here.Carriage of Perishables
Food products , including perishable will be accepted only if it is wrapped in a sealed protective material and packed in a leak-proof container.
Import of rice into the US is not permitted because of the risk of it being contaminated by Khapra beetles.
Travel within India
Conditions of Contract for scheduled domestic flights within India:
The carriage is subject to Jet Airways Regulations relating to the Conditions of Non-International Carriage (Group and Baggage) framed in accordance with The Carriage by Air Act, 1972 and notification regarding application of the Carriage which is non-international. These regulations are known as Jet Airways Non-International Carriage (guest and baggage) Regulations 1992. The liability of the company for damage sustained in the event of death or wounding of a guest or any other bodily injury suffered by a guest or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 5 and the rules contained in the Third Schedule to Carriage by Air Act, 1972 with certain exceptions, adaptations, modifications etc. as mentioned in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time.
Excerpts from Regulations
The Company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the guests or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the Company may constitute risks to the aircraft or to the persons on board.
If at any stage it is found that the aircraft with the booked load or guests etc. will be over loaded the Company will have the right to decide which guest or articles shall be off-loaded and such decision shall be binding.
Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.
In the case of damage caused by delay as specified in rule in the carriage of persons, the liability of the carrier for each passenger is limited to Rs. 80,000 (Rupees eighty thousand only).
In the carriage of baggage, the liability of the carrier in the case of destruction, loss, damage or delay shall be limited to Rs.20,000 (Rupees twenty thousand only) for each passenger unless the passenger has made, at the time when the checked baggage was handed over to the carrier, a special declaration of interest in delivery at destination and has paid a supplementary sum, if so required. In that case, the carrier shall be liable to pay a sum not exceeding the declared sum, unless it proves that the sum is greater than the passenger’s actual interest in delivery at destination. The Carrier assumes no liability for fragile or perishable articles.
In the carriage of cargo , the liability of the carrier in the case of destruction, loss, damage or delay shall be limited to sum of Rs.350( Rupees Three Hundred and Fifty only) per kilogram, unless the consignor has made , at the time when the package was handed over to the carrier , a special declaration of interest in delivery at destination and has paid a supplementary sum, if so required . In that case, the carrier shall be liable to pay a sum not exceeding the declared sum, unless it proves that the sum is greater than the consignor’s actual interest in delivery at destination.
1. The carrier shall be liable for damages sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking.
2. The carrier shall be liable for damages sustained in case of destruction or loss of , or of damage to checked baggage upon condition only that the event which caused destruction, loss or damage took place on board the aircraft or during any period within which the checked baggage was in the charge of the carrier. However, the carrier shall not be liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the baggage. In the case of unchecked baggage, including personal items, the carrier is liable if the damage has resulted from its fault or that of its servants or agents.
3. If the carrier admits the loss of checked baggage, or if the checked baggage has not arrived at the expiration of twenty –one days after the date on which it ought to have arrived, the passenger shall be entitled to enforce against the carrier the rights which flow from the contract of carriage.
For damages arising sub-rule (1) of rule 17 not exceeding Rs.2,000,000 (Rupees Twenty Lakhs) for each passenger. Such aforementioned limit of compensation may very depending upon amendment in the relevant Act or the Rules made thereunder.
The ticket issued by the Company shall be subject to rules of cancellation made by the Company for the time being in force, which may be seen at any office of the Company on request.
Terms and conditions of carriage applicable to International travel only:
Subject to conditions of contract in this ticket. This ticket is not valid and will not be accepted for carriage unless purchased from the issuing carrier or its authorized travel agent.
Notice of government and airport imposed taxes, Airline Fuel Charges, and fees:
The price of this ticket may include taxes, Airline Fuel Charges, and fees which are imposed on air transportation by government authorities. These taxes, Airline Fuel Charges, and fees which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX / FEE / Airline Fuel Charge" box(es) of this ticket. You may also be required to pay taxes, fees and Airline Fuel Charges not already collected.
Notice: If the guest's journey involves an ultimate destination or stop in a country other than the country of departure, the Montreal Convention 1999 or the Warsaw Convention 1929 (as may be applicable) govern and in most cases limit the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed "Advice to international Guests on Limitation of Liability" and "Notice of Baggage Liability Limitations"
Advice to international guests on limitations of liability: When the Montreal Convention 1999 applies in cases of death or bodily injury to guests, the Carrier is liable for proven damages upto 100,000 SDRs except that the Carrier will not be liable to the extent that such damages exceed for each guest that national currency equivalent of 100,000 SDRs if the Carrier proves certain defences specified by the Montreal Convention.
Where the Montreal Convention does not apply: For such guests on a journey to from or with an agreed stopping place in the United States of America, the Warsaw Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carrier parties to such special contracts, for death of or personal injury to guests is limited in most cases to proven damages not to exceed U.S. $75,000 per guest, and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such guests travelling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the Carrier for death or personal injury to guests is limited in most cases to approximately U.S. $ 10,000 or U.S. $ 20,000.
The names of carrier parties to such special contracts are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the Carrier's liability under the Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable) or such special contracts of carriage. For further information please consult your Airline or Insurance Company Representative.NOTE: The limit of liability of U.S. $ 75,000 above is inclusive of legal fees and costs, except that in case of a claim brought in a State where provision is made for separate award of legal fees and costs, the limit shall be sum of U.S. $58,000 exclusive of legal fees and costs.
Further information is available on request.
Notice of Baggage Liability Limitations:The liability for loss, delay or damage to baggage is limited by the Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable). Where Montreal Convention 1999 applies, such liability is limited to a maximum of 1,131 SDRs (approximately US$1800) per guest for both checked and unchecked baggage. Under the Warsaw Convention 1929, liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel under Warsaw Convention 1929 (including domestic portion of international journeys), the liability limit is approximately U.S. $ 9.07 per pound (U.S. $ 20.00 per kilo) for checked baggage and U.S. $ 400.00 per guest for unchecked baggage. For travel wholly between US points, Federal rules require any limit on an airline's baggage liability to be at least U.S. $ 2,500.00 per guest. Excess valuation may be declared on certain types of articles.. Further information may be obtained from the Carrier.
Notice of Liability for Delay Limitations:For most international travel (including domestic portion of international journeys) under Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable), the liability for damage occasioned by delay in the carriage of air is limited. Where Montreal Convention 1999 applies, such liability is limited to 4,694 SDRs unless certain defences specified by that Convention apply.
Conditions Of Contract
As used in this contract, "ticket" means this guests ticket and baggage check or this itinerary/ receipt if applicable, in the cases of an electronic ticket, of which these conditions and the notices form part, "Carriage" is equivalent to transportation, "Carrier" means all air carriers that carry or undertake to carry the guests or his baggage here under or perform any other service incidental to such air carriage, "electronic ticket" means the Itinerary / Receipt issued by or on behalf of carrier, the Electronic Coupons and, if applicable, a boarding document. "Warsaw Convention" means the Convention for the Unifications of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, on 28th September 1955, whichever may be applicable
Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "International carriage" as defined by that Convention
To the extent not in conflict with the foregoing carriage and other services performed by each Carrier are subject to:
provisions contained in this ticket,
carrier's conditions of carriage and related regulations which are made part hereof (and are available on applications at the offices of Carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply
Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or time tables, carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier's time tables as scheduled stopping places on the guests route; carriage to be performed hereunder by several successive carriers is regarded as a single operation
An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent
Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by a carrier for carriage and its agent, servants and representatives
Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation
This ticket is good for carriage for one year from the date of issue, except as otherwise provided in this ticket, in carriers tariff's, conditions of carriage or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid
Carrier undertakes to use its best efforts to carry the guest and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections
Group shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed early enough to complete departure procedures
Government regulations may require Jet Airways to provide information on or permit access to guest data
No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract
Holding valid travel documents and visa' is the sole responsibility of the passengers and Jet Airways is in no way responsible or liable when such passengers are deported from a foreign country on account of their holding invalid or incorrect travel documents.
On some sectors, we have arrangements with other carriers known as "Codeshares". This means that even if you have a reservation with us and hold a ticket where our name or airline designator code (9W) is indicated as the carrier, another carrier may operate the aircraft. If such arrangements apply, we will advise you of the carrier operating the aircraft at the time you make a reservation.
In the case of a Codeshare, if 9W is indicated as the carrier for the flight, then these Conditions of Contract also apply to such transportation.
The following additional conditions, will also apply on the Jet Airways codeshare arrangement with AccesRail / Thalys for the train journey between Brussels and Paris on the route operated by Thalys
The rail segment on the air ticket is subject to a specific system of liability comprising of the following provisions:
If during your travel within, or to/from India , there is a flight cancellation or delay or denied boarding on a flight for which you hold a valid and confirmed reservation, you are entitled to certain rights in accordance with the Civil Aviation Requirements, Section 3 – Air Transport, Series ‘M”, Part IV, Issue 1, dated 6th August, 2010, effective 15th August, 2010, passed by the Director General of Civil Aviation. For your ready reference, we give below a summary of these rights. Full text of this CAR is available on http://dgca.nic.in/rules/car-ind.htm
Many a time, passengers who hold a confirmed & valid booking, do not or are unable to report (i.e. ‘No Show”) for travel before the time limit specified by the airline. In such cases, an airline is allowed to levy appropriate ‘No Show’ penalty under Rule 135 of the Aircraft Rules, 1937 and the same will be deducted from the fare paid by the guest.
To reduce the possibility of flight departing with unoccupied or empty seats, the airlines overbook flights to a limited extent. In such overbooking cases, an airline may have more guests reporting for a particular flight than the seats available on such flight and as such, may need to deny the boarding to some of the guests.
In the above event, before denying the boarding, Jet Airways would endeavour to first ask volunteers to give up their seats so as to make such seats available for other booked guests to travel on the flight. In return, Jet Airways, at its own discretion, would offer to the volunteer such benefits / facilities which, it may wish to offer.
In case you are denied boarding involuntarily on a flight for which you hold a confirmed reservation, you are entitled to the following monetary compensation: A] The monetary compensation indicated below shall be given only if the amount of ticket costs is higher than the compensation amount:
a) Rs.2,000 or the value of the ticket whichever is less, for flights having a block time of up to and including one hour.
b) Rs.3000 or the value of the ticket whichever is less, for flights having a block time of more than one hour and up to and including two hours.
c) Rs.4000 or the value of the ticket whichever is less, for flights having a block time of more than two hours.
If the cost of the ticket is less than the amount of compensation indicated above, you will be entitled to an amount equivalent to the ticket cost in addition to refund of air ticket.
[Block time is the total time from the moment an aircraft first moves for the purpose of taking off until the moment it finally comes to rest at the end of the flight.]
B] The above compensatory amounts will be given to you in the form of a MCO (Miscellaneous Charges Order), which can be encashed at any of our ticketing counters/offices.
C] Additionally, you will be offered the choice between the following:
a) Refund of air ticket at the price it was purchased. OR
b) A flight to the first point of departure OR.
c) Alternate transportation under comparable/alternate mode of transport (whenever applicable), to the final destination OR.
d) Alternate transportation under comparable/alternate mode of transport (whenever applicable), to the final destination at a later date, at the passenger’s convenience, subject to availability of seats.
D] You shall be offered the above alternatives listed in paragraph[C] above. Once you have selected the option, you will not have the option to switch to another form of compensation.
E] Jet Airways reserves the right to deny boarding to any guest under the influence of alcohol or drugs; for health, safety or security reasons; or in the absence of adequate travel documents and no compensation as referred to above shall be payable in such cases.
Cancellation means non-operation of a flight which was previously planned to be operated and on which, at least one place was reserved for a passenger.
A] In case of flight cancellations, whenever possible, Jet Airways will endeavor to inform you through a telephone call or SMS, as far in advance as possible of the scheduled time of departure, provided at the time of creating your booking, you had given the relevant contact information e.g., working telephone number (landline or mobile) at the time of booking.
B] Subject to the above, if you are not informed at least 3 (three) hours in advance about the cancellation of the flight, on which you were scheduled to travel, you are eligible for the following :
a) Compensation in accordance with paragraph [I] A & B above.
b) Refund of the ticket price in the event you do not wish to travel instead, on our alternate or subsequent flight or on another carrier’s flight or if so desired by you, an alternate travel opportunity at no additional cost.
c) If you have already reported for your original flight and are waiting for the alternate flight at the airport, meal and refreshments in relation to the waiting time.
C] However, please note that, no financial compensation shall be payable to you, if you have not provided adequate contact information at the time of making your booking or when you are issued a ticket for firm travel on the selected flight. In such a case, Jet Airways will either refund to you the ticket price or make reasonable endeavour to make alternate travel arrangements as per your choice. If you elect to travel to your destination on an alternate flight, Jet Airways shall provide you with meals and refreshments in relation to the waiting time at the airport.
D] Further, no such compensation shall be payable in the event :
a) You do not accept the alternate travel arrangement made by Jet Airways; Or
b) The cancellation occurs due to extraordinary circumstances beyond Jet Airways’ control (as described in paragraph nos. IV [A] & [B] below) when all reasonable measures have been taken by the airline.
A] If you have already checked in on time and your flight has been delayed beyond it’s originally announced schedule time of departure or a revised time of departure of :
a) 2 hours or more in case of flights having a block time of upto 2 1/2 hours; or
b) 3 hours or more in case of flights having a block time of more than 2 ½ hours and upto 5 hours; or
c) 4 hours or more in case of flights not falling under a) and b) as above.
Meals & Refreshments will be provided in relation to the waiting time at the airport.
B] When the reasonably expected time of departure is more than 24 hrs after the scheduled time of departure previously announced, Jet Airways shall provide you with Hotel Accommodation, when necessary (including transfers). Jet Airways shall have absolute discretion in selection of hotels under the given circumstances and no reimbursement shall be made in this regard.
C] However, Jet Airways shall not be obliged to provide you the facilities as mentioned in (A) and (B) above, if the delay is caused due to extra ordinary circumstances, as defined in paragraph nos. IV [A] & [B] below, which could not have been avoided even if all reasonable measures had been taken.
A] Jet Airways is not obliged to pay compensation in cases where the cancellations and delays have been caused by an event(s) of force majeure i.e., extraordinary circumstance(s) beyond Jet Airways’ control, the impact of which lead to the cancellation / delay of flight(s), and, which could not have been avoided even if all reasonable measures had been taken by Jet Airways. Such extraordinary circumstances may in particular, occur due to political instability, natural disaster, civil war, insurrection or riot, flood, explosion, government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work or any other factors that are beyond our control.
B] Additionally, Jet Airways would also not be liable to pay any compensation in respect of cancellations and delays clearly attributable to Air Traffic Control (ATC), meteorological conditions, security risks, or any other causes that are beyond Jet Airways’ control but which affect Jet Airways’ ability to operate flights on schedule. Extraordinary circumstances should be deemed to exist where the impact of an air traffic management decision in relation to a particular aircraft or several aircraft on a particular day, gives rise to a long delay or delays, or an overnight delay, or the cancellation of one or more flights by that aircraft, and which would not be avoided even though all reasonable measures were taken to avoid or overcome the impact of the relevant factor and, thereby, the delays or cancellations are caused.
C] This CAR does not restrict Jet Airways’ rights to seek compensation from any person, including third parties, in accordance with the applicable law.
Any claims will be settled only on submission of the requisite original documents for eg. Boarding pass / ticket copy / baggage tag / excess baggage receipt etc to the airline.
In the case of Denied Boarding, Cancellation or Flight Delay, if you have not been provided with the compensation and reasonable facilities as listed in this policy, you may directly intimate our following officials, who have been designated for redressal of the passenger grievances
Nodal Officer : Ms. Manasi Bhatia
Tel: +91 22 6121 2300
Email ID: email@example.com
Appellate Authority : Ms. Deepika Poojary
Email ID: firstname.lastname@example.org
CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER'S TARIFFS, RULES OR REGULATIONS. SUBJECT TO TARIFF REGULATIONS.
Advice to international guests on limitations of liability:
Guests on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such guest on a journey to from or with an agreed stopping place in the United States of America., the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers parties to such special contracts, for death of or personal injury to guests is limited in most cases to proven damages not to exceed U.S. $75,000 per guest, and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such guests traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to guests is limited in most cases to approximately U.S. $ 10,000 or U.S. $ 20,000.
The names of carriers parties to such special contracts are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your Airline or Insurance Company Representative.
Note: The limit of liability of U.S. $ 75,000 above is inclusive of legal fees and costs, except that in case of a claim brought in a State where provision is made for separate award of legal fees and costs, the limit shall be sum of U.S. $58,000 exclusive of legal and costs.
Notice of Baggage Liability Limitations
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portion of international journeys) the liability limit is approximately U.S. $ 9.07 per pound (U.S. $ 20.00 per kilo) for checked baggage and U.S. $ 400.00 per guest for unchecked baggage. For travel wholly between US points, Federal rules require any limit on an airline's baggage liability to be at least U.S. $ 2,500.00 per guest. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.
If you break your journey for more than 72 hours. at any point, please reconfirm your intention of using your continuing or return reservation. To do so, please inform the airline office at the point where you intend to resume your journey at least 72 hours before departure of your flight. Failure to reconfirm will result in the cancellation of your reservation(s). This notice does not apply to you if your journey is wholly within Europe or your onward travel is on flights of Air Canada, American Airlines, British Airways, Lufthansa, Eastern Airlines, South African Airways, Trans World Airlines and United Airlines.
© Jet Airways (India) Ltd.