Jet Airways

Pet animals may be carried on Jet Airways flights as Guest baggage / Accompanied Baggage or shipped as Cargo.

Pet booked as Manifest Cargo

In this case it is not necessary for the pet to be booked on the same flight as the owner. The booking is done via Jet Airways cargo.

In both the above cases, the pet will travel in the cargo hold of the aircraft itself.

Pets booked as accompanied or checked baggage are transported in the cargo hold of the aircraft in a regulations-approved pet container. Booking for pet as guest baggage is to be done by contacting Jet Airways reservations. In this case, the dog or cat is booked on your (pet owner) booking itself.

Jet Airways policy with respect to Carriage of animals:

• Domestic flights within India (except ATR-operated flights) will carry domesticated dogs, cats, birds and rabbits.

• International flights (except flights to / from UK) will accept domesticated dogs and cats only. Note: Some countries prohibit import of certain aggressive breeds of dogs, hybrid dogs / cats. These breeds will not be acceptable on Jet Airways to those countries with particular breed prohibitions.

• Females with suckling young and unweaned puppies / kittens will not be accepted.

• Weaned puppies / kittens under 8 weeks will not be accepted.

• Pregnant animals will not be accepted.

• Kindly book your pet dog or cat at least 72 hours in advance as accompanied baggage on your ticket on our international flights. Accepted on flights operated by Boeing or Airbus aircraft only. Not accepted on ATR-operated flights.

• Live animals will be carried in the cargo hold only, cannot be carried in the cabin. (Note: Service animals accompanying a disabled guest in the passenger cabin do not fall under this category.)

• One guest can carry a maximum of 3 live animals as Accompanied Baggage, subject to all the 3 crates sizes fitting in the hold of the aircraft.

• No airline liability in case of injury / death

• Dogs / Cats must be a minimum of 8 weeks of age for domestic air travel in India or minimum of 4 months old for International flights.

Breeds of dogs and cats forbidden for carriage:

i. Jet Airways will not accept the following breeds of dogs and cats, including snub nosed, as these animals variably, are susceptible to increased risk of heat stroke (when exposed to stress or temperatures above 21C), breathing difficulties or increased travel stress:

The container shown in the image should be utilized in carriage of animals. All cages must meet the specifications outlined in the IATA Live Animal Regulations. Ensure that the container meets these requirements prior to the day of travel. One of the most essential things to ensure the safety of your pet is the pet crate, designed to IATA specifications. All crates must meet the specifications outlined in the IATA Live Animal Regulations. It is for you to ensure that the container meets these requirements prior to the day of travel. Always ensure that the crate is large enough for your pet to sit, stand and turn around very comfortably. This means an excess space of at least 3”on all sides and top of the crate too measured with your pet is standing inside!

Basic crate requirements:

• Bowls for food and water attached to the door of the crate

• Funnel & pipe system, so that the airline can add water in the bowl without having to open the crate door

• Absorbent pad / mat at the bottom of the crate

• Plastic ties to seal the door of the crate on all four ends

• One extra feeding for your dog (dry cat / dog) in a zip lock bag attached to the top of the crate in case of flight delay

• Instruction on the crate with pet’s name, photo, basic nature and feeding instructions

• 24-hours emergency contact of pet owner

• Preferable crate with ventilation on all four sides

• Avoid crates with top ventilation and openings at the top of the crates

• Crates with only clamp locking to be avoided

For more info on choosing the right crate for your pet contact www.furryflyers.com 

Alternatively portable kennels or a small container may be accepted provided the construction and ventilation is considered adequate and it meets all size restrictions and general criteria.

An animal and/or container will not be accepted when:

• The container is not sufficiently sturdy or is in disrepair and the animal is likely to escape.

• The container or animal is unclean.

• The animal appears diseased.

• The animal is unduly savage.

• The container could cause injury or suffering to the animal.

• The container fails to meet the IATA regulations stipulating that the animal must be able to:

  • Stand up straight;

  • Lie down without being cramped; and

  • Turn around within the crate/kennel.

 Charging Excess Baggage:

• International:
  

  • The weight of the pet along with the container is taken into consideration when charging excess baggage
    Weight Concept: The weight of the pet plus container is charged for, whether within the Free Baggage Allowance or not.

  • Piece Concept: The container inclusive of the pet is considered as an additional piece, irrespective of the number of pieces of baggage the guest has. Excess baggage is charged twice the normal excess baggage charges for a piece. If also overweight or oversized, additional excess baggage charges will apply.

• Within India:
  Effective July 9, 2012, Jet Airways and JetKonnect will levy a flat fee of INR 5000 per container for carriage of pets on domestic journeys within India. This fee will not apply to Service Animal accompanying a disabled guest.

International Customs and Quarantine Requirements:

• It is the responsibility of the guest to check and comply with all local regulations at the departure airport, transfer point (if any) and destination. This includes (but is not limited to) Customs, Quarantine and Health Regulations, Quarantine stay fees / reservations, Pet Travel Schemes, e-tagging / micro-chipping, Import / Export formalities, Landing Permits, Transshipment permits, vaccinations, health inspections, Inspection fees, certificates, animal passports, tests and treatments, restrictions on the breed / number of pets that can be imported and foodstuff import/export regulations if carrying food for the animal.

• The responsibility of clearing the animal through Customs and Quarantine at the destination will lie with the guest

• Jet Airways cannot accept pets on flights into /from UK

• For international flights into India, pets can only be sent to the four metros of Mumbai / Delhi / Kolkata & Chennai where animal quarantine officers are present. In case of live animals to other destinations, the guest / shipper must clear Customs and Quarantine formalities at the above-mentioned stations and rebook on the onward domestic leg.

• The guest must inform Jet Airways at least 48 hours in advance to enable us to inform the Animal Quarantine officer at destination. On receipt of the information, the staff at the destination must be informed of the flight details. The staff will then inform the Quarantine officer at the station.
  
  

• NOC (Import Permit)

• Vaccination records

• Govt. Health certificate

• India protocol (Annex II)

• Fitness certificate from Vet doctor.


Note: All documents must be in English.

For consultancy on documentation required and to obtain the NOC in India, kindly contact:
Furry Flyers (Pet relocation worldwide)
+ 91 22 4295 5520 / 21 /22

Basic documentation required for live animal export out of India:



• Health certificate from authorized agency at origin

• Vaccination record with all vaccinations up to date (as per the destination country rule)

• All other documentation as per destination country.

• For Bahrain, the documents, including the up-to-date Immunization report must be faxed to Mr. Majid Alwasifi, fax number +00973-17645218 for approval, along with the guest's contact details and the Jet Airways & Bahrain Office contact details.


Please click on the relevant form to download them:



• Declaration Form For Acceptance Of Pets

• Veterinary Certificate For Import Of Dogs Into India

• Veterinary Certificate For Import Of Cats Into India




Clearance Procedure at Destination for international flights:




• The quarantine officer will inspect the animal and verify its health. Fees may apply for some countries

• Based on the physical condition of the animal and the health certificate, a 'No objection for import' will be issued by quarantine officer

• Based on the No Objection and other supporting documents required by the local Customs, the pet will be cleared through Customs and handed over to the guest

• Pets that do not clear requirements may be shipped back to the country of origin, vaccinated, quarantined or destroyed





Policy for Carriage of Service animals:

Jet Airways accepts “Service Dogs” assisting a person with a disability on its International and Domestic Services.

Jet Airways accepts “Service Dogs” on its International and Domestic Services.

Conditions of Acceptance:



• Carried on all 9W-operated flights except those operated by ATR aircraft

• Must be assisting a person with a disability

• Can be transported in either the aircraft hold or passenger cabin, depending on the guest’s requirement and subject to safety regulations

• Is transported free of charge

• Except for emotional support dogs, prior notice is not required for service dogs but recommended. Travel with emotional suppport dogs should be notified to Jet Airways a least 48 hours in advance.

• Compliance with local import / export / quarantine regulations is the responsibility of the guest.

• Guests traveling with emotional support dogs should inform Jet Airways at least 48 hours in advance and must carry recent documentation from a licensed mental health professional stating their requirement.


Carriage in the Cargo Hold



Assistance animals will be carried in the hold if:



• The animal is too large to be accommodated in the passenger cabin

• The animal poses a safety hazard or threat to other guests (e.g. snarling, attempting to bite, clawing & unruly behaviour) and cannot be brought under control by its user.

• The guest wishes to transport the animal in the hold

• The animal is not accompanying a person with a disability (e.g. service animal under care of a trainer).


Carriage in the Passenger Cabin:



• The guest must carry a moisture-absorbent mat, appropriate food for the animal and a container for water

• The animal must be leashed or harnessed to the guest’s seat belt

• If possible, the animal should be muzzled during the flight

• The animal is not allowed to occupy a guest seat

• The user must comply with all local regulations for the departure, transfer point (if any) and destination. This includes (but is not limited to) Customs, Quarantine and Health Regulations, which vary from country to country, Animal / Pet Travel Schemes, e-tagging / micro-chipping, Import / Export formalities, vaccinations, health inspections, certificates, animal passports, tests and treatments and foodstuff import / export regulations if carrying food for the animal.

• The seat assigned should be such that the animal does not obstuct access to the aisle or the emergency exit

• If the assist animals poses a threat to other guests and cannot be brought under control or is a safety hazard or is too large to be accommodated in the guest cabin, the assist animal will be transported free of cost in the cargo hold in a container provided by the guest as per the IATA LAR (Live Animal Regulations).
  
  




The Right to refuse carriage: Jet Airways reserves the right to refuse carriage of a pet for any reason, including:


• Safety or security reasons.

• In order to comply with applicable laws, regulations or orders.

• Non-compliance with our directions by the person travelling with the pet.


More tips for flying with a dog or cat:



• It is a good idea to take your pet for a health checkup prior to flying. You will want your veterinarian to make sure that your pet is in top condition and all vaccinations are up to date. It is mandatory to see your vet if you are flying internationally.

• Never give your dog or cat a medical (prescription) sedative. If you want your pet to be more relaxed, and then give it a natural pet calmer. Many airlines will refuse to ship a pet that has been sedated.

• If your dog or cat tends toward motion sickness, limit food intake until you have reached your destination. Be sure that your pet gets some hydration prior to travel. It is best to accomplish this at home if possible.

• Always purchase your pet carrier or pet crate well in advance of your trip so that the pet can get used to it. Measure your dog or cat from tip of nose to base of tail and from top of head to floor in order to select the proper size carrier. Jet Airways will require that your dog or cat be able to stand up and turn around in the carrier.

• Be sure to tell Jet Airways you will be flying with a pet when you make your reservation as they impose restrictions on the number of pets on a specific flight. You must make your reservations on the telephone. You cannot make reservations for your pet online.

• Even though air travel can be stressful for your pet, both planning and preparation will make things easier for you both.




Are you an anxious pet parent?

Domestic travel queries +91 22 4295 5520 / 21 / 22 (Monday - Saturday: 10.00 am to 6.00 pm)

International travel queries +91 98198 80222 (Monday - Friday: 10.00 am to 8.00 pm)