Your valuable feedback has helped Jet Airways in developing and implementing product changes and we would like to thank you for your inputs. The introduction of Jet Airways Konnect, our no-frills all Economy product and now, Jet Airways Konnect Select with added comforts and benefits bear testimony to our intent to act upon your feedback.
Over the last 17 years one of our key deliverables has been the ‘On Time Performance’. It is one of the many key reasons for being the preferred airline for travel, domestically and internationally. However, with the significant increase in passenger numbers and airlines in last few years, the airport infrastructure at many airports have been under pressure despite visible improvements. The parking bays at our Mumbai and Delhi hubs are spread over larger distances, thereby increasing the transportation time from the terminal building to the aircraft.
Some of our domestic flights arriving in Mumbai were being parked at the Mumbai International Airport, as they operate to overseas destinations. You were clearly unhappy with this process and therefore, in partnership with Mumbai International Airport Ltd. and the Air Traffic Control (ATC) teams, we have created a solution for parking such flights in the domestic terminal on arrival. However, sometimes due to heavy aircraft movement, even this solution may not work and we seek your patience and understanding.
We are now attempting to find ways to minimise the number of aircrafts being parked at the Mumbai International Airport for our early morning domestic departures. With the increased aircraft movement in Mumbai airport, newer parking bays are being created, which entail longer travel times and we are working closely with the airport authorities on how this can be addressed.
Despite the challenges we face, we will continue to strive to depart on time and seek your support to help us deliver the promise you value the most - On Time Performance.
As you are aware, no flight can maintain an On Time Departure if we do not close our check-in counters in time. We also have to factor the time taken for security clearance process following the check-in counter closure. Hence, we will now be stringently following our check-in and boarding closure time, to maintain our On Time reliability for all our domestic flights.
Check-in Counters will be closed 45 minutes prior to departure and Boarding Gates will be closed 25 minutes prior to departure on the entire network for our domestic services.
We are sure that you will appreciate this drive and solicit your understanding and cooperation on this issue.
© Jet Airways (India) Ltd.