Loading Icon

You are here:

Redressal of Guest Grievances

Redressal of guest grievances

Disability Rights

As per the United States Department Of Transportation 14 CFR Part 382: Non-discrimination on the Basis of Disability in Air Travel, any guest travelling to / from the United States on Jet Airways encountering, any kind of discrimination can ask any crew member or a ground staff for a Complaint Resolution Official (CRO).

Jet Airways airport managers at airports in the USA, Brussels and at International terminal / airport in India are trained as CRO's and are aware of the norms and regulations of this act. The CRO is available during operating hours and will be glad to assist you with any query or issue resulting from any kind of discrimination.

Guest(s) can obtain a copy of the US DOT Part 382 (Non-discrimination on the basis of disability in air travel: final rule) in an accessible format from the DOT by any of the following means:

  • By telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
  • By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
  • By mail to the Air Consumer Protection Division, C-75, US Department of Transportation, 1200 New Jersey Ave., SE., est Building, Room W96-432, Washington, DC 20590
  • On the Aviation Consumer Protection Division's website

The DGCA has laid down the acceptance and handling requirements for airlines, airport operators and ground handling agencies for the protection of and provision of assistance to disabled persons and persons with reduced mobility travelling by air, in order to protect them against any form of discrimination and to ensure that they receive all possible assistance with due respect and dignity, in the Civil Aviation Requirements (CAR), Section 3 - Air Transport, Series 'M', Part I, Issue III dated 28th February, 2014.

To view CAR details click here

In the case you have not been provided with reasonable facilities mentioned in this policy, you may directly intimate our officials mentioned below, who have been designated for redressal of passenger grievances.

Nodal Officer : Ms. Manasi Bhatia
Appellate Authority : Ms. Deepika Poojary

Footer links

Back To Top