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Terms and Conditions - UAE Visa And Marhaba Services

The UAE visa & marhaba Services (“Services”) are provided by and fulfilled by DWT International Private Limited (“dnata”).


Product Offering:

UAE visa & marhaba services will be offered only to Indian Nationals traveling from India to Dubai, Abu Dhabi or Sharjah and who have booked their tickets on Jet Airways.

The following Services are offered :

96 hours transit and 30 days tourist visa will be offered. However, the 96 hours transit visa will be offered for guests arriving into Dubai only.

Please note that the transit visa will be offered to guests transiting through Dubai i.e. onward destination is not same as origin. Guests holding Dubai return tickets are not eligible for the 96 hours transit visa and will have to apply for 30 days tourist visa.

Bronze, Silver and Gold meet and greet Marhaba Services and lounge facility will be offered at Dubai airport only.


Fulfillment Process:

You can avail the Services in any of the following manner on www.jetairways.com (“Website”):

(a) at the time of booking the flight ticket to Dubai or Abu Dhabi or Sharjah, the Services can be requested for during the booking itself; or

(b) on the Website you need to click on the link titled UAE visa & marhaba services and fill the request form by providing your personal and travel details.

Once the said details are received from you, the same will be forwarded to dnata for fulfillment of the Services. Dnata call center agent will contact you within 12 hours of receipt of the details (except Sundays) and advise you on the scanned copies of the documents required viz. passport, photo, financial documents, etc. Please note that you are solely responsible for the correctness of the details provided.

You are required to email the scanned documents to visa.jet@dnata.com, which will be scrutinized by dnata. If the documents are in order, you will be requested to make the payment, which can be done through IVR, bank transfer, etc.

PLEASE NOTE, YOU ARE MAKING THE PAYMENT TO dnata DIRECTLY. JET AIRWAYS IS NOT RESPONSIBLE / INVOLVED IN THIS FULFILMENT PROCESS. ALSO, ALL PAYMENT DONE UNDER THIS SERVICE IS NON-REFUNDABLE.

Dnata will process the Visa and/or marhaba service voucher, which will be emailed to you in 3/4 working days (except Fridays, Saturdays and Sundays).

PLEASE NOTE, AT NO POINT OF TIME YOU ARE REQUIRED TO PROVIDE / COURIER YOUR ORIGINAL DOCUMENTS.

PLEASE NOTE, THAT MONEY ONCE PAID FOR AVAILING THE SERVICES IS NOT REFUNDABLE UNDER ANY CIRCUMSTANCES. NO REFUND WILL BE PROVIDED IN CASE OF DELAY / REJECTION OF VISA / MARHABA SERVICES. JET AIRWAYS WILL NOT BE LIABLE AND RESPONSIBLE FOR SUCH REFUNDS, DELAYS, REJECTIONS, PAYMENT AND FULFILLMENT OF SERVICES OR IN RESPECT OF ANY DISPUTES IN RELATION THERETO, IN ANY MANNER WHATSOEVER.

Request for UAE visa & marhaba services will need to be provided at least 10 days prior to the departure date.

Rates for the Services are subject to change without prior intimation.


Modifications and Refunds:

All payments made to dnata for availing the Services will be non-refundable. Once the visa and/or marhaba service voucher is issued, same cannot be modified. You will need to cancel and provide a fresh request with additional payment, as applicable.

For all queries / issues you will need to write to visa.jet@dnata.com.

The fulfillment of the Services happens on the platform hosted by dnata, to whom you will make the payment and who will provide the details. Accordingly, dnata and third parties will be solely responsible and liable for the Services, confirmation and fulfillment of the Services.

Jet Airways (India) Ltd. will not be responsible for the confirmation and fulfillment of the Services or in respect of any disputes in relation thereto, in any manner whatsoever.


Limitation of Liability and Disclaimer of Warranties:

The information published on the Website regarding the Services may be incomplete or include inaccuracies or typographical errors.

Jet Airways (India) Ltd. does not represent or warrant that the Services will be uninterrupted or that there will be no failures, errors, omissions, or loss of transmitted information. Jet Airways (India) Ltd. hereby disclaims all warranties, conditions and liability about the Services or its availability or suitability of the Services for any particular purpose. The Services are provided by dnata and are provided "as is" without warranty of any kind.

In no event shall Jet Airways (India) Ltd. be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the Services or the inability to use the Services, or availability of the Services, or otherwise arising out of the use of the Services, whether based on negligence, contract or strict liability or otherwise.


Personal Profile and Registration:

Your personal profile provided will be stored by dnata and can be used for marketing / promotional purpose and by submitting your personal details you consent to receiving information about the marketing and promotional activities. Jet Airways (India) Ltd. assumes no liability or responsibility towards the same.


Taxes, surcharges, and fees:

All known taxes, surcharges, and fees will be collected by dnata. In case of any additional taxes, surcharges, and fees, same need to be paid to dnata directly. Information on these charges is not given at the time of requesting the Services.


Modification of Terms:

Jet Airways (India) Ltd. reserves the right to change these terms and conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Availing of the Services following any such changes shall constitute your acceptance of such changes.


Disputes:

Disputes if any will be subject to the exclusive jurisdiction of the Courts of Mumbai.

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