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Travelling with Animals

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Travelling with Animals

Policy for Carriage of Assist animals / Service animals:

Jet Airways accepts service animals / assist animals only if accompanying passengers are visually disabled / hearing impaired and these animals are trained to guide their users or alert their users to sounds.

Below are few points to be followed with respect to Carriage of animals:

Domestic flights (except ATR-operated flights): Domesticated dogs, cats, birds and rabbits.
International flights (except flights to/from UK, flights into Kozhikode, Kochi): Domesticated dogs and cats only.
Note: Some countries prohibit import of certain aggressive breeds of dogs, hybrid dogs/cats or transport by air of pug-nosed dogs.
Females with suckling young and unweaned animals not accepted.
Weaned puppies/kittens under 8 weeks not accepted.
48 hours notice required for international flights
Accepted on flights operated by Boeing or Airbus aircraft only. Not accepted on ATR-operated flights
Must be carried in the cargo hold, cannot be carried in the cabin. (Note: Service animals accompanying a disabled passenger in the passenger cabin do not fall under this category).
However service/assist animals, when accompanying a disabled user are carried free of cost if carried in the hold.
One passenger can carry a maximum of 3 containers.
No airline liability in case of injury/death.

Carriage in the Passenger Cabin:

The passenger must carry a moisture-absorbent mat, appropriate food for the animal and a container for water
The animal must be leashed or harnessed to the passenger's seat belt
If possible, the animal should be muzzled during the flight
The animal is not allowed to occupy a passenger seat
The user must comply with all local regulations for the departure, transfer point (if any) and destination. This includes (but is not limited to) Customs, Quarantine and Health Regulations, which vary from country to country, Animal/Pet Travel Schemes, e-tagging/micro-chipping, Import/Export formalities, vaccinations, health inspections, certificates, animal passports, tests and treatments and foodstuff import/export regulations if carrying food for the animal
Only one service animal per flight
The passenger should never be seated in a way that the animal would impede access to the aisle or the emergency exit.
If the assist animals poses a threat to other passengers and cannot be brought under control or is a safety hazard or is too large to be accommodated in the passenger cabin, the assist animal will be transported free of cost in the cargo hold in a container provided by the passenger.

Container requirements:

The minimum container, packaging and handling requirements as published in the IATA Live Animals Regulations must be met. These regulations prescribe the materials to be used, size, frame, etc.
The container should be escape proof, leak proof and of the proper size.
It should have ample ventilation
The container must be strong i.e. not of chewable material.
Each animal in the container must have enough space to turn about easily while standing, to stand and sit erect and to lie in a natural position.
The cage must be properly secured.
Pets are usually accepted on a one to one basis per container. However two small pets of the same species and same owner can share a container if they are between 8 weeks and not weighing over 10 kgs each, or, a mother with offspring of less than 4 months.

Charging Excess Baggage:

The weight of the pet along with the container is taken into consideration when charging excess baggage.
Weight Concept: The weight of the pet plus container is charged for, whether within the Free Baggage Allowance or not.
Piece Concept: The container inclusive of the pet is considered as an additional piece, irrespective of the number of pieces of baggage the passenger has. Excess baggage is charged twice the normal excess baggage charges for a piece. If also overweight or oversized, additional excess baggage charges will apply.

International Customs and Quarantine Requirements:

It is the responsibility of the passenger to check and comply with all local regulations at the departure airport, transfer point (if any) and destination. This includes (but is not limited to) Customs, Quarantine and Health Regulations, Quarantine stay fees/reservations, Pet Travel Schemes, e-tagging/micro-chipping, Import/Export formalities, Landing Permits, Transshipment permits, vaccinations, health inspections, Inspection fees, certificates, animal passports, tests and treatments, restrictions on the breed/number of pets that can be imported and foodstuff import/export regulations if carrying food for the animal.
The responsibility of clearing the animal through Customs and Quarantine at the destination will lie with the passenger.
Jet Airways cannot accept pets on flights into/from UK.
For international flights into India, pets can only be sent to the four metros of Mumbai/Delhi/Kolkata & Chennai where animal quarantine officers are present. In case of live animals to other destinations, the passenger/shipper must clear Customs and Quarantine formalities at the above mentioned stations and rebook on the onward domestic leg.
The passenger must inform & Jet Airways at least 48 hours in advance to enable us to inform the Animal Quarantine officer at destination. On receipt of the information, the staff at the destination must be informed of the flight details. The staff will then inform the Quarantine officer at the station.

The following documents are required:

Health certificate from authorized agency at origin.
Vaccination record with rabies vaccination date (some countries may exempt Rabies-free areas)
Other documents may be required, depending on the local regulations.
All documents must be in English, unless otherwise specified.
For Bahrain, the documents, including the up-to-date Immunisation report must be faxed to Mr Majid Alwasifi, fax number +00973-17645218 for approval, along with the passenger's contact details and the Jet Airways & Bahrain Office contact details.

Clearance Procedure at Destination for international flights:

The quarantine officer will inspect the animal and verify its health. Fees may apply for some countries.
Based on the physical condition of the animal and the health certificate, a "No objection for import" will be issued by quarantine officer.
Based on the No Objection and other supporting documents required by the local Customs, the pet will be cleared through Customs and handed over to the passenger.
Pets that do not clear requirements may be shipped back to the country of origin, vaccinated, quarantined or destroyed.

Country	Station	Contact Number	Email Address
Bahrain	Bahrain	+973 17321822 / 21	bmannai@bas.com.bh
Bangladesh	Dhaka	+88 01713095776	daccargo@jetairways.com
Belgium	Brussels	+32 27883090 / 80	brucargo@jetairways.com
Canada	Toronto	+905 673 0388	yyzcargo@jetairways.com
India	Mumbai	+ 91 22 2682 9798/2682 9192	intlcgobom@jetairways.com
India	Delhi	+ 91 11 25656475/25656347	intlcgodel@jetairways.com

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