Jet Airways

Check-in usually starts 150 minutes before departure. Please check-in at the airport of embarkation at least 75 minutes before scheduled time of departure. Upon arrival at the airport,please report at the Jet Airways counter to permit the completion of formalities.

Passengers are requested to report 120 minutes prior to departure time at Srinagar, Jammu & Leh airports for check-in due to extra security measures.

In order to maintain schedules, the boarding gate will be closed 15 minutes before departure time. Passengers who do not report at the boarding gate will not be boarded and their flight coupon will not be returned or revalidated for another travel date.

Jet Airways will make every attempt to maintain scheduled departure and connections. However, in the event of delays and misconnection, Jet Airways cannot be held liable.

Passengers, who have been through checked in their baggage to the final destination, will have to proceed through security at the transiting station. Baggage identification is mandatory only for passengers traveling to and from Jammu and Srinagar. Passengers traveling in groups (10 or more passengers traveling together) are advised to report to the airport at least 90 minutes prior to the flight departure.

Are you a First Class/ Première passenger or a JetPrivilege Platinum, Gold, Silver or BluePlus member? If you are, you can avail of our Tele Check-in facility. If you are holding confirmed reservations on Jet Airways flights, call your local reservation office to Tele check-in. The cut-off time differs for Domestic and International flights on Jet Airways as follows.

For travel within India: Call between 24 hours and 60 minutes prior to your flight departure (between 48 hours and 60 minutes for Première passenger and JetPrivilege Platinum and Gold members) and Tele check-in. Première passengers or JetPrivilege Platinum, Gold or Silver members are requested to report at the airport check-in counter no later than 30 minutes before flight departure. JetPrivilege Blue Plus members are requested to report at the airport counter a minimum of 45 minutes prior to flight departure.

Dial our multi-purpose call centre number - 3989 3333 - across Mumbai, Delhi, Chennai, Hyderabad, Bangalore and Kolkata. For other cities within India, please prefix the city code of the nearest metro city and dial 3989 3333.

For international travel: Call between 24 hours and 4 hours prior to their flight departure (between 48 hours and 4 hours for First Class/ Première passengers and JetPrivilege Platinum and Gold members) and Tele check-in. All tele checked-in members must report at the airport check-in counter no later than 60 minutes before flight departure.

Please note at London Heathrow the Tele check-in facility is available only to JetPrivilege Platinum and Gold members.

Presenting Web check-in – India’s first online service where you can choose your seat and print your boarding pass from home or office. Whether you’re flying Première or Economy, whether you’re a frequent flyer or a first-time flyer all you require is a valid Jet Airways eTicket, access to the Internet and a printer. As a JetPrivilege member earn 250 Bonus JPMiles when you Web Check-in. Please click here to Web check-in and for more information.

Jet Airways brings Kiosk Check-in, a first in the Indian Aviation. Now, check-in the way the world does. With our new age Kiosks, print your Boarding Pass at the touch of a screen. Kiosk Check-in is available at Mumbai, Delhi, Chennai, Hyderabad and Chandigarh airports. So, next time when you are traveling - as a frequent flyer or a first time flyer - with only hand baggage and an eTicket, use Kiosk Check-in. As a JetPrivilege member earn 250 Bonus JPMiles when you Kiosk Check-in. Click here to know more.

JetPrivilege members holding a valid eTicket can avail of our SMS check-in facility. To check-in, simply SMS: JetC to 56388 For example: JetC ABCDEF 123456789 to 56388 As a JetPrivilege member earn 250 Bonus JPMiles when you SMS Check-in.

For details about SMS check-in, please click here.

With a view to ease the process of check-in Jet Airways, has introduced "check-in while walk-in" (Roving Check-in agent) at Mumbai whereby a passenger can be checked-in by the agent with the help of a hand held interface device and a hip printer.

The Roving Agent is like a check-in counter on the move. This will help passengers as they can now bypass long queues. The mobile agent can quickly access and verify the travel reservation details of the passenger, complete check-in functions and generate a boarding pass, either Première or Economy, and book them on their choice of seats.

"Check-in while walk in" will allow the agent to handle a single passenger with eTicket or coupon ticket, a single passenger with same day return flight with or without return boarding pass, two passengers with the same or different surnames, reissue of boarding pass in case it is lost or not printed properly, passenger with baggage has to be redirected to counter, however, boarding pass can be issued and the baggage can be added at the counter.
This facility would be introduced at the Metro airports first, followed by some of the other airports.

If you have a confirmed ticket and will be traveling with only hand baggage, bid adieu to long queues at the airport. Jet Airways now brings Bangalore, Kolkata, Chennai, Delhi, Indore and Mumbai airports closer to you.

Passengers traveling with hand baggage and a confirmed ticket need not report at the airport hours before their flight departure. All you need to do is to drop in at our conveniently located city offices and check-in as early as 24 hours prior to your flight departure. City Check-in facility will not be available 2 hours before the departure. Our staff at the special City Check-in counters will hand over your boarding pass and hand baggage tags.

Please ensure you report at the airport at least 30 minutes prior to the scheduled departure time. Then, proceed to the security lounge at the airport and get ready to board your flight.
Passengers traveling on Check fares or any discounted fare ticket where photo identification card is mandatory will not be allowed to avail the city check-in facility. However, all JetPrivilege members traveling on check fares or any other discounted fare types will be allowed to city check-in provided the JetPrivilege card and photo identification card are produced.

Please note that the City Check-in facility is currently not available on Jet Airways international flights.

Traveling somewhere and getting back the same day? Get checked-in just once and save yourself the trouble of going through the check-in process twice.

You can get your boarding pass for the return flight at the first point of check-in. For example, if you fly Mumbai-Delhi-Mumbai the same day, you can get your boarding pass for your return flight at Mumbai.
You can also have your return or onward boarding pass issued if you are returning the next day or travelling onward the next day within 24 hours of departure. (This is subject to the passenger having no baggage for the return or onward sector.) This service is available only when both the origin and return stations are computerised.

Please note that return check-in for international sectors is not permitted. Onward through check-in will be done from domestic to international and international to domestic for connecting flights.
Passengers can also get their return or onward boarding passes issued for travel held on another airline but returning on Jet Airways. This is subject to the passenger having no baggage for the return or onward sector and this facility is only available when both the origin and return stations are computerised.

As a customer of Jet Airways, you can avail of the 'Through Check-in' facility if you fly within India, or if you have a connecting flight into, or out of the country. This means at the first check-in point, your luggage will be checked in and pre-labeled. And your boarding passes and baggage tags will be issued to you up to your final destination of the partnered airline.
Click here to know which airlines we have agreement with.

We offer Early Check-in for our passengers flying from Singapore.

The Check-in timings are:

 

Flight	Early Check-in	Check-in Time	Terminal	Check in Row
9W15 (Singapore – Chennai)	0530 hours - 0630 hours	0645 hours - 0815 hours	3	5
9W17 (Singapore -Delhi)	1400 hours - 2000 hours	2000 hours - 2200 hours	3	8
9W11 (Singapore - Mumbai)	1400 hours - 1600 hours	1610 hours - 1810 hours	3	8

Check-in counters will be closed 60 minutes before departure for Economy and Première class.

Check-in at London - Heathrow, Terminal-4: Effective October 14, 2009, our check-in counters at London Heathrow airport will be located in Zone C at Terminal 4.

Check-in counters will be closed 75 minutes prior to departure.

Tele Check-in for our London passengers: Our First Class/Premiere passengers and JetPrivilege Platinum and Gold members can avail of the tele check-in facility 24 hours prior to standard time of departure. Our passengers can tele check-in any time between 0930 to 1730 hours daily. This facility is available for all our flights departing from London (Heathrow) to India. All passengers who have tele checked-in must report to the Airport check-in counters to check in their luggage at Premiere check-in counters, and collect their boarding passes atleast 75 minutes prior to the standard time of departure. Should the passenger report 70 minutes prior to Standard Time of Departure the passenger may be offloaded. The Tele Check in Number is +44 (0)208 8973464.

Departure Checkin

Jet Airways Flights to Bangkok & Hong Kong – please enter from departure Gate C
Jet Airways Flights to all other destinations – please enter from departure Gate A

In view of traffic conditions and congestion at security, Guests are advised to arrive at the airport no later than 90 minutes before departure.
To ensure a smooth departure, please ensure you have filled up an Immigration Departure form & placed new handcarry tag/s on any handcarry.

Transferring from Domestic to International

Upon arriving at the Domestic terminal, Guests are requested to approach the MIAL Transfer Counter, to obtain a token for the complimentary shuttle service to the International Terminal.
Please be reminded to pick up your baggage, if it has not been tagged through to your international flight. At the International terminal, Through-Checkin Guests can proceed straight for Immigration formalities. If you have not been Through-Checked in or have not received an Immigration Departure from and new handcarry tag/s, please proceed to the Checkin counter. If you have been Through-Checked onto one of our airline partners, you may be required to identify your baggage for security screening. Please inquire with the respective airline at their checkin location

Transferring from International to Domestic

All Guests arriving into India must pickup and clear their baggage at the first port of entry
Immediately after the Customs screening point, please turn left and enter the Domestic Transfer area
Please re-screen any checked in baggage at the Jet Airways x-ray machine
If you have been through checked-in and have your domestic boarding pass, please deposit your checked baggage at our Transfer counters. If you have not obtained your domestic boarding pass, you can check in on your Jet Airways flights at our Transfer counters. We will transfer your checked baggage onto your connecting Jet Airways flight

A complimentary inter-terminal shuttle is provided by MIAL, to bring Guests to the Domestic Terminal (1B)

Jet Airways guests can now travel to Macau and back with even more convenience! Fly Jet Airways to Hong Kong from Mumbai/ Delhi and guests can have their baggage through checked-in right up to Macau & back!

• Sea-to-Air Baggage Tag – From Macau to Hong Kong Airport Ferry Skypier Terminal

Guests who purchase or have already purchased a Turbojet Ferry ticket for travel from Macau to Hong Kong Airport Ferry Terminal, and are holding a confirmed onward connecting ticket on Jet Airways to Mumbai and Delhi, can get their luggage tagged all through their journey.

All a Guest needs to do  is to go to the Turbojet check-in counter located at departure level at the Macau (MFM/YFT) Ferry Terminal or Nansha (NSZ) Ferry Terminal, and present their Turbojet and Jet Airways confirmed onward tickets to Mumbai/ Delhi. They will then get their Turbojet Ferry Boarding Pass from the point of entry to Hong Kong and their bags will be through checked  - in / tagged up to Mumbai or Delhi.

On reaching Hong Kong Airport Ferry Terminal, the Guests will have to proceed to the Jet Airways check-in counter - Skypier. There is no need to reclaim the baggage here. Just present the Through Baggage Tag and our check-in agent will feed in the tag numbers, while checking-in for the Jet Airways flight.

After collecting the boarding pass, the Guest needs to clear security & take the inter-terminal train to the departure gates. The Airport Ferry Skypier Terminal & Airport terminals are inter-connected and it is a sterile area. The Guests then needs to simply proceed to their respective boarding gates.

Important note:

1) The ferry from Macau must depart at least 2 hours & 45 minutes before the Standard Time of Departure of the Jet Airways flight connecting flight to Mumbai/ Delhi from Hong Kong.

2) This through check-in facility only applies for Guests who avail the Turbojet Ferry and are transiting through the Hong Kong International Airport Skypier Ferry Terminal. This is not applicable for Guests who avail ferry services to/ from Macau  (MFM/YFT) Ferry Terminal and Nansha (NSZ) Ferry Terminal to City Central Ferry Terminal in Hong Kong.

3) The Baggage weight must be within the stipulated free baggage weight allowance specified on the Jet Airways ticket. If weight is in excess of this, then the baggage will not be accepted and the bags will not be through tagged.

4) Guests need to have a confirmed Jet Airways connecting flight ticket. They need to present the confirmed ticket at Macau Ferry Terminal Check-in counter and only then can their bags be through tagged. Bags can only be tagged up to one point in India. If the Guest is travelling Hong Kong – Mumbai – Chennai, the baggage cannot be tagged till Chennai.

5) At Mumbai / Delhi, Guests need to have their Turbojet Ferry number for through tagging bags up to Macau. The Ferry Ticket is not mandatory.

• Air-to-Sea Baggage Tag – from Mumbai / Delhi to Hong Kong and connecting on to Turbojet Ferry to Macau from the Hong Kong International Airport Ferry Skypier Terminal

Guests need to inform the Jet Airways check-in staff in Delhi or Mumbai that they will be taking the Turbojet ferry to Macau directly from Hong Kong Airport Ferry Terminal. Guests will need to have the Turbojet Ferry Number handy (for example - 8S-25, 8S being the two letter code for Turbojet) to be handed over to our check-in agent at Mumbai/ Delhi.

The Guest will need to advise the Turbojet ferry number that they would take from Hong Kong International Airport Skypier Ferry Terminal, and our check-in staff will through tag the bags up to Macau (MFM). The Guest now need not clear Hong Kong immigration nor reclaim their bags. All they need to do is check-in at the Turbojet check-in counters located in Terminal 1, Transfer area E2 and present their through baggage tag numbers to the Turbojet counter staff.

After check-in the Guest is required to take the inter-terminal train to the Airport Ferry Terminal. The train arrives every 3 minutes and the time taken to reach the Airport Ferry Terminal is 2 minutes. After arriving at the Airport Ferry Terminal, the Guest can take the Ferry to Macau and on arrival at Macau, clear immigrations & collect their baggage.