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Terms and Conditions - Forex Services

The Forex Services ("Services") are provided by and fulfilled by Cox and Kings (India) Limited ("CNK")

  • Product Offering: Forex Services will be offered only to Indian Nationals travelling from India to any Overseas location and who have booked their tickets for travel on Jet Airways. The Services offered are:
    • Foreign Exchange
    • Pre-paid Card
    • Traveller Cheques
  • Fulfillment Process: You can avail the Services in any of the following manner on www.jetairways.com ("Website"):

    (a) at the time of booking the flight ticket, the Services can be requested for during the booking process itself; or

    (b) through the Website by clicking on the link titled Forex Services and filling the request form by providing your personal and travel details.

    Once the said details are received from you, the same will be forwarded to CNK for fulfillment of the Services. Personnel from CNK will contact you within 2 business hours of receipt of the details and advise you on the foreign exchange rate, payment details, etc. Please note that you are solely responsible for the correctness of the details provided.

    You will be required to provide self attested copies of documents viz. Passport, Eticket, Visa (in case visa is applicable on arrival, self declaration stating the same will be taken), Permanent address proof (Telephone Bill / Electricity Bill / Ration Card / Bank Account Statement / Letter from Employer), Pan card copy, etc. On the agreed date & time, CNK personnel will visit and hand over the forex.

    In case of cash payment, you will be required to visit CNK office.

    All queries need to be directed to CNK (jetforexleads@coxandkings.com.). Jet Airways will not be involved and responsible and liable in any service deliveries.

    PLEASE NOTE YOU ARE MAKING THE PAYMENT TO CNK DIRECTLY. JET AIRWAYS IS NOT RESPONSIBLE / INVOLVED IN THIS FULFILMENT PROCESS. ALSO, ALL PAYMENT DONE UNDER THIS SERVICE IS NON-REFUNDABLE. JET AIRWAYS WILL NOT BE LIABLE AND RESPONSIBLE FOR ANY REFUNDS, DELAYS, PAYMENT AND NON FULFILLMENT OF SERVICES OR IN RESPECT OF ANY DISPUTES IN RELATION THERETO, IN ANY MANNER WHATSOEVER.

    PLEASE NOTE, AT NO POINT OF TIME YOU ARE REQUIRED TO PROVIDE / COURIER YOUR ORIGINAL DOCUMENTS.

  • Refunds: All payments made to CNK for availing the Services will be non-refundable. Once the Services are delivered, there will be no refund / exchange provided.

    For all queries / issues you will need to write to jetforexleads@coxandkings.com..

  • Limitation of Liability and Disclaimer of Warranties: The information published on the Website regarding the Services may be incomplete or include inaccuracies or typographical errors.

    Jet Airways (India) Ltd. does not represent or warrant that the Services will be provided by CNK or that there will be no failures, errors, omissions, or loss in regards thereto. Jet Airways (India) Ltd. hereby disclaims all warranties, conditions and liability about the Services or its availability or suitability of the Services for any particular purpose. The Services are provided by Centrum and are provided "as is" without warranty of any kind.

    In no event shall Jet Airways (India) Ltd. be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the Services or the inability to use the Services, or availability of the Services, or otherwise arising out of the use of the Services, whether based on negligence, contract or strict liability or otherwise.

  • Personal Profile and Registration: Your personal profile provided will be stored by CNK. Jet Airways (India) Ltd. assumes no liability or responsibility towards the same.
  • Taxes, surcharges, and fees: All taxes, surcharges, and fees will be collected by CNK directly. Information on charges is not given at the time of requesting the Services on the Website and the charges payable will be as applicable on the date of the payment for the Services.
  • Modification of Terms: Jet Airways (India) Ltd. reserves the right to change these terms and conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Availing of the Services following any such changes shall constitute your acceptance of such changes.
  • Disputes: Disputes if any will be subject to the exclusive jurisdiction of the Courts of Mumbai.

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