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Q1:
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I am a non-resident Indian, but I travel frequently to India. Can I become a JP member?
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A:
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Yes. Non-resident Indians or foreigners above the age of 12 years, who have an eligible mailing address in any country that Jet Airways flies to, can become members.
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Q2:
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Can my organisation become a member of the Jet Privilege programme?
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A:
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JetPrivilege Programme is an individual member programme and organizations cannot be enrolled as members.
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Q3:
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Do I have to register online even if I am an existing JP member?
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A:
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Yes, you will have to do a one-time registration to access your JP Account online. As our valued existing member, we will send you a temporary PIN, through which you can activate your online account access. Once you have logged in, you should change your PIN to a password you prefer. You are requested to keep your password secure and not divulge it to anyone.
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Q4:
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What if I have forgotten my JetPrivilege Membership number? Can I enrol again on your website?
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A:
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You can retrieve your original JetPrivilege Membership number on our website. However if you have any difficulties in retrieving the same, you may contact the JetPrivilege Service Centre. If you enrol yourself again on the website, the web will not allow you to proceed and will give you a prompt telling you that a member with similar details such as yourself already exists.
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Q5:
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I have filled my enrolment form some time back, however my membership is not yet active?
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A:
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This could happen due to non-receipt of your JetPrivilege enrolment form at the JetPrivilege Service Centre or due to submission of an incomplete enrolment form. Hence, please contact the JetPrivilege Service Centre at 91 22 39893333 and they will be able to assist you.
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Q6:
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I have not yet received my permanent JetPrivilege membership card?
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A:
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You will receive your permanent JetPrivilege membership card once you complete 5 activities (Jet Airways flights/ Partner activities) or 5000 JPMiles. In the meantime, please continue to quote your JetPrivilege membership number at the time of reservations and check-in for auto-recording of JPMiles.
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Q7:
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What is the validity period of my JetPrivilege membership number?
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A:
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Your unique JetPrivilege membership number has no expiry date and will be a permanent point of reference of your relationship with us. It will help us identify you as a preferred Jet Airways customer.
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Q8:
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Can I earn JPMiles for Jet Airways flights taken prior to my enrolment in the JetPrivilege programme?
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A:
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Yes. As soon as you enroll, you can earn JPMiles for Jet Airways flights you have taken in the three-month period preceding your enrolment. This is applicable only for Jet Airways flights and not for Programme Partner activities.
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Q9:
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What happens if I forget to quote my membership number or display my membership card at the time of check-in for my Jet Airways flight?
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A:
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You can still have your JPMiles credited provided the flight has been taken within the stipulated retro-credit time frame. Access your JetPrivilege account online – click on Earn JPMiles - select Claim Missing Miles and follow the instructions provided to claim online retro credit. Should you still have problems updating your JPMiles, please contact the JetPrivilege Service Centre.
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Q10:
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If I lose my membership card can it be replaced?
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A:
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Yes, your JetPrivilege membership card can be replaced. However, you will need to request for a replacement card in writing. You will be charged a processing fee of 250 JPMiles. This charge is waived off for JetPrivilege Platinum and Gold tier members.
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Q11:
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I am a JP Platinum member flying Economy. Can I still check-in at the Club Première Desk?
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A:
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As per the multi-level JPMiles earning system, for all travel in First class, you will receive a cabin bonus of 100%, for travel in Première you will receive a Cabin Bonus of 50% in addition to the base JPMiles for that sector. When traveling in Economy class, in the Y or M class, you will earn a Full Fare Bonus of 25% in addition to the base JPMiles for that sector. These additional JPMiles will count towards your tier (see table on the 'Earn JPMiles' section).
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Q12:
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Will I earn JPMiles for travel on discounted fares?
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A:
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Yes. With the multi-level JPMiles earning system, you will earn a percentage of the base JPMiles when you travel on most of the discounted fare types.
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Q13:
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Why does a flight not get auto-tracked inspite of quoting the JetPrivilege membership number?
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A:
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This could happen due to a name mismatch.
Inorder to ensure auto-recording of JPMiles, the JetPrivilege membership number should be mentioned at the time of reservations and check-in. Additionally, your booking should be made in the last name/first name format and should match with the one as recorded with us.
For example E.g. If the member’s name on our records reflects as Rajesh (First Name) Singh (Middle Name) Sharma (surname), but the member books his tickets only as Rajesh Singh, then the flight will not get recorded due to a name mis-match. Therefore, the bookings need to be made as Sharma (last name) / Rajesh Mr.
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Q14:
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What is the time frame for claiming retro-credit for activities undertaken on our programme partners? How do I claim such retro-credit?
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A:
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You can claim retro-credit for activities undertaken on our programme partners for a period of 180 days prior to the current date.
Inorder to claim retro credit:
-Incase of an unrecorded Partner Airline activity undertaken during the stipulated period:
Legible clear copies of both boarding cards and ticket coupons must be submitted to the JetPrivilege Service Centre for verification.
-Incase of an unrecorded Non- Airline partner activity undertaken during the stipulated period:
Clear legible copy of the transaction/invoice/bill must be sent to the Service Centre; so as to enable the Service Centre to process the same with the respective partner.
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Q15:
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