WEB CHECK-IN - TERMS AND CONDITIONS

• Boarding gates close 15 minutes before flight departure for domestic and international flights. Please clear Security checks atleast 20 minutes before flight departure for domestic routes and 75 minutes before flight departure for international routes.
• Sabre Record locator / PNR (Jet Airways booking reference) is the six letter code provided at the time of reservation. It should be entered in a format such as ABCDEF.
• Passengers need to print a copy of the boarding pass while performing a web check-in or can retrieve and print the same from our website before your travel date/time.
• Please read the notes printed on your boarding pass carefully.

Web check-in is currently available:

• For passengers holding a confirmed, valid eTicket only.
• For a group of maximum seven passengers and a maximum of three segments per passenger.
• Anytime between  48 hours to 1 hour prior to flight departure for domestic routes and 48 hours to 2 hours for International routes (please see table below for conditions).
• For passengers departing from an airport which is online with our check-in system. The list of cities and airports where Web Check-in is available can be see in the drop down while using the Web Check-in facility. Please click here to view the list of cities and airports where Web Check-in is available.
• During the check-in process, our Web check-in facility will display (easy identification) the Emergency exit and Non-Reclining seats.
• Passengers who check-in on Emergency seats are bound to govern by the rules of the Emergency exit seats as given below.
• Passengers traveling on Emergency exit row seats must:
  - Understand oral and written Hindi or English.
  - Be able and willing to carry out evacuation procedures in the unlikely event of an emergency.
• These seats are not allowed for:  
  - Aged passengers. 
  - Temporarily and permanently disabled passengers.
  - Visually / Speech impaired passengers. 
  - Expectant Mothers. 
  - Passengers under 15 years of age, including passengers with infant. 
  - Passengers requiring an extension seat belt to occupy a seat. 
  - Sick Passengers.
• Jet Airways reserves the right to reseat passengers already seated (checked-in using Web Check-in) on Emergency exit seats in order to comply with safety regulations.
• For a group of passengers booked in a single PNR with a mix of JetPrivilege members with various JetPrivilege tiers, Web Check-in facility will check-in based on different frequent flier status. With this facility, each Passenger holding a confirmed eTicket will be able to do Web Check-in individually as per the table below.

Web Check-in is available for passengers holding a confirmed eTicket as follows:

 Première / First Class :

Economy:

Web check-in is currently restricted and not available for:

• Infants and children - If an infant or a child is part of a group/PNR then all the passengers will have to check-in at the airport and cannot check-in on the web. 
• Passengers with waitlisted or open bookings. 
• Passengers with special service requests such as wheelchairs, extra seats, visual and hearing impairment, unaccompanied minors, pets in hold or stretcher are not eligible for web check-in.   
• Staff travel, JetPrivilege redemption travel, interline travel, industry discount, upgrade vouchers and agents discount tickets.
• A booking made for a single passenger but has multiple eTicket numbers in the booking record / PNR.

Once the boarding pass is printed:

Please proceed to the check-in area with the printout of both the copies (Agent copy and Customer copy) along with a valid photo identification document (mandatory) for verification.

The Credit / Debit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the card is not the passenger, then the passenger should possess the following:

a) A photocopy of both sides of the Credit / Debit Card, which will have to be self-attested by the card holder, authorising the use of the card for the purchase of the ticket.

b) This photocopy should also contain the name of the passenger, the date of journey & the sector on which the journey is made.

The above document MUST be produced at the time of check-in. If the passenger fails to comply with these conditions, Jet Airways reserves the right to deny the passenger(s) from boarding.

If the passenger has any check-in baggage, the bags will have to be presented along with a valid photo ID to our airport check-in counter well in advance of the boarding time.

While Web Check-in is recommended to passengers with carry-on baggage. Passengers carrying check-in luggage will have to report at the Jet Airways airport check-in counter at least 45 minutes prior schedule flight departure to tag their baggage.

All check-in timelines followed currently at the airport will be applicable for web check-in as well. In case passenger has excess baggage to pay for, the Excess Baggage Slip used for other e-ticketed passengers will be issued.

Once Web Checked-in, passengers cannot make changes online. i.e.

• Passengers cannot offload themselves through web check-in (online).
• Cannot change the seat preference online.

Web check-in application allows 7 passengers and 3 segments per passenger at a time from a single PNR. However if a PNR has multiple passengers and segments, check-in on the web can be done for a single or multiple passenger.

• Passengers booked on separate PNR’s have to do a web check-in for each passenger separately.
• Gate no-shows will be offloaded from the system during the Missing Passenger Drill at the airport. 
• Web check-in is allowed for maximum three segments. If the passenger is eligible for through and return check-in for the onward or return sector, the passenger will be able to web check-in. 
• Passenger can check-in for any of the following, in the check box given against each sector.
  - Starting sector of the journey  has to be checked in.
  - For any other sectors, falling within the check-in range (as per JetPrivilege membership tier level), the passenger can check-in of his desired sector.
• Web check-in is allowed anytime between 48 hours to 1 hour prior to flight departure for domestic routes and 48 hours to 2 hours for International routes.
• If the passenger forgets his web check-in boarding pass on verifying his identity, a fresh boarding pass will be issued at the counter outside the Airport or at the check-in counter. 
• Passengers who wish to visit the Lounge will have to collect the Lounge Card from the check-in counter. 
• After printing the boarding pass, if there is any delay or disruption, the boarding pass can be re-printed and the revised timings will be reflected on the new boarding pass.
• Changes can be made at the following Jet Airways touch points:

1) Airport / Curb side counter / City office (with City Check-in facility): Can cancel/offload or change seat preference. A new boarding pass will be issued against a photo id. All changes or re-check-in must be done D-2 hours. However if the passenger wants to re check-in on the web, he/she has the option to do so.

2) City office/Reservation Counter (without City office check-in facility): Can cancel/offload a passenger. Staff at these counters will not be able to change the seat for a Web Check-in passenger as they do not have the facility to print a new boarding pass.
Passenger can now re check-in on the web and select his preferred seat.

3) 24 hour call centre: Can cancel the check-in status i.e. off-load passenger only. However if the passenger wants to re check-in, he/she will have to do the same on the web again.

Please note that after any of the above changes, the previous boarding pass is invalid.

• In the event a passenger reports late, Jet Airways may have to reallocate their seat which may result in missing the flight. Reservations are subject to cancellation if the passenger is not on board the aircraft at least 15 minutes prior to departure. All existing no-show rules, terms & conditions, cancellation & baggage rules and allowances apply. 
• If the passenger does not report at the boarding gate D-15 then the passenger will be offloaded from the flight as per the current procedure used at the airport. The passenger will be liable for gate no show charges. 
• It is mandatory to produce a valid photo identification using the Web Check-in boarding pass for security clearance as well as for boarding. Valid photo identification - Official Government issued photo identification, Driving license, Election photo identification, Passport (for international passengers), and Photo credit card. 
• Web Check-in is not available for traditional paper or TAT tickets. It is available for E-tickets only. 
• Proxy check-in is not allowed. 
• Any changes to the check-in status will have to be done D-1 hour (domestic) and D-2 hours (international). Existing cancellation charges, no show charges will be applicable for any changes made within D-1 hour (domestic) and D-2 hours (international). 
• For changes in the check-in status passenger will have to produce his web printed boarding pass at the Jet Airways ticketing counter or check-in counter.
• Passengers will be treated as gate no shows at D-15 minutes.

Jet Airways offers Bonus JPMiles from time to time for check-in done on the web. However these miles are not applicable for a boarding pass which is re-printed using the web check-in facility.

Re-printing of a boarding pass is available on the web for a passenger who has checked-in earlier through other check-in channels including tele check-in.