Jet Airways, which commenced operations on May 5, 1993, has within a short span of 14 years established its position as a market leader. The airline has had the distinction of being repeatedly adjudged India's 'Best Domestic Airline' and has won several national and international awards.
Airline Code: 9W.
IATA Membership: Active Member and a member of the IATA Clearing House. Also a participant of the IATA Multilateral Agreement for Passengers and Cargo Traffic.
IATA Operational Safety Audit (IOSA) Registration: Jet Airways (India) Ltd. has earned the distinction of receiving the IATA Operational Safety Audit (IOSA) Registration. The airline has successfully completed the Operational Safety Audit and has entered into the IOSA Registry www.iata.org/registry.
IOSA is a quality audit programme under the continuing stewardship of IATA (International Air Transport Association). It is a globally recognised and accepted benchmarking and evaluation system for assessing the operational management and control systems of an airline. IOSA uses internationally accepted quality audit principles that ensure the audits are conducted in a standardised and consistent manner. Airlines use IOSA Registration for a variety of benefits, which include improving Safety within the airline, code share facilitation, and audit reduction.
With the implementation and international acceptance of IOSA the industry has achieved the benefits of cost-efficiency through a significant reduction in audits. The focus and scope of the IOSA audit is on proper documentation and implementation of standard operating procedures in various operational areas of the airline such as, Flight Operations, Aircraft Engineering and Maintenance, Flight Dispatch, Cabin Operations, Security, Ground Handling and Cargo.
The IOSA Programme is recognised by the member airlines of IATA as a benchmark for airline safety and quality.
Website: www.jetairways.com.
Jet Airways also offers an exclusive portal for travel agents, www.9wagents.com.
Fleet: Jet Airways currently operates a fleet of 81 aircraft, which includes 10 Boeing 777-300 ER aircraft, 8 Airbus A330-200 aircraft, 54 classic and next generation Boeing 737-400/700/800/900 aircraft and 9 modern ATR 72-500 turboprop aircraft. With an average fleet age of 4.3 years, making it the operator of the youngest aircraft fleet in Asia.
Please click here for detailed information about our fleet.
Airline Network: Jet Airways flies to 59 destinations that span the length and breadth of ndia and beyond, including New York (both JFK and Newark) Toronto, Brussels, London (Heathrow), Singapore, Kuala Lumpur, Colombo, Bangkok, Kathmandu, Dhaka, Kuwait, Bahrain, Muscat and Doha.Please click here to view our route map.
Hubs: Mumbai (Primary Hub and Maintenance Base), Delhi, Kolkata, Chennai, Pune, Bengaluru and Brussels are our Secondary Hubs.
Flights: Jet Airways operates over 370 flights daily to 59 destinations within India and overseas.
Same day return flights are available between:
Mumbai-Ahmedabad; Mumbai-Aurangabad; Mumbai-Bengaluru; Mumbai-Bhopal; Mumbai-Chennai; Mumbai-Delhi; Mumbai-Hyderabad; Mumbai-Indore; Mumbai-Jaipur; Mumbai-Kochi;Mumbai-Kolkata; Mumbai-Raipur, Mumbai-Rajkot; Mumbai-Udaipur; Mumbai-Vadodara; Delhi-Ahmedabad; Delhi-Bengaluru; Delhi-Bhopal; Delhi-Chennai; Delhi-Kolkata; Delhi-Hyderabad; Delhi-Indore; Bengaluru-Hyderabad; Bengaluru-Chennai; Bengaluru-Kolkata; Chennai-Madurai; Pune-Bengaluru
Class of Service:
A. For our domestic sectors: Business branded - "Première"
For our international Sectors: First Class, Business Class branded - "Première".
B. Economy
Configuration of aircrafts: Please click here to view our aircraft seat maps and the configuration.
Reservations: Co-hosted in SABRE. Reservations can also be made on all major Computerised Reservations Systems (CRS), e.g., ABACUS, AMADEUS, GALILEO, WORLDSPAN, GETS, AXCESS, TOPAS, INFINI, SITAR and GABRIEL. Twenty-four hour reservations facility at Mumbai, Delhi, Kolkata, Chennai and Bengaluru.
Jet Airways’ electronic ticketing service offered on www.jetairways.com enables passengers to book tickets to any destination on the airline’s route network through the Internet.
Jet Airways has set up call centres for International and Domestic flights & services that operate on a 24x7 basis.
Interactive Voice Response Payment & Ticketing Service (IVR): Jet Airways, has launched an Interactive Voice Response (IVR) based payment and ticketing service. The airline has adopted this unique IVR technology to make payment and ticketing service easily accessible to its passengers.
This service has been launched through Jet Airways 24x7 call centres wherein customers can now book and pay for their eTickets over an exclusively customized and secure IVR system. This latest service will allow customers to complete their reservation with their credit cards through a secure gateway and instantly receive their eTickets via email, subject to certain terms and conditions.
Jet Airways has set up call centres for International and Domestic flights & services.
City Check-in: Facility available for passengers travelling on our domestic network with hand baggage only at Mumbai, Delhi, Kolkata, Chennai, Bengaluru and Indore. Passengers can check-in and collect their boarding pass at the city office at least two hours before the flight time and report at the airport 30 minutes before departure.
One Time Check-in on Return Journey:
Travelling somewhere and getting back the same day? Get checked-in just once and save yourself the trouble of going through the check-in process twice.
You can get your boarding pass for the return flight at the first point of check-in. For example, if you fly Mumbai-Delhi-Mumbai the same day, you can get your boarding pass for your return flight at Mumbai.
You can also have your return or onward boarding pass issued if you are returning the next day or travelling onward the next day within 24 hours of departure. (This is subject to the passenger having no baggage for the return or onward sector.) This service is available only when both the origin and return stations are computerised.
Please note that return check-in for international sectors is not permitted. Onward through check-in will be done from domestic to international and international to domestic for connecting flights.
Passengers can also get their return or onward boarding passes issued for travel held on another airline but returning on Jet Airways. This is subject to the passenger having no baggage for the return or onward sector and this facility is only available when both the origin and return stations are computerised.
Available throughout the network at stations/cities connected by same day return flights, provided both stations are connected online by the Departure Control System. Both boarding cards are handed over to passengers at the point of origin, thereby eliminating a second check-in and therefore, a shorter waiting time at the airport on the return flight. Such passengers would need to report at the airport for the return flight only 30 minutes before scheduled departure.
Tele Check-in: Jet Airways stations have tele check-in facilities for First class, Première passengers as well as JetPrivilege Blue Plus, Gold, Silver and Platinum Card members.Platinum and Gold Card members can tele-check-in 48 hours in advance. Silver and Blue Plus members can tele-check-in 24 hours in advance. Passengers may tele check-in upto one hour prior to departure and must arrive at the airport check-in counter at least 30 minutes prior to departure.
However, Blue Plus members are required to report 45 minutes prior to departure. All passengers for International flights will need to tele check-in upto four hours prior to departure. All are required to report 45 minutes prior to departure.
Web Check-in: Jet Airways’ online facility for Web Check-in is currently available for passengers holding a confirmed and valid E-ticket, anytime between 48 hours and 60 minutes prior to their flight departure, in most of the airline’s destinations across India. E-tickets can be issued through Travel Agents, Jet Airways portal, Jet Airways airport and city offices.
With this, Jet Airways has introduced yet another pioneering initiative that allows customers not only to select their preferred seat but also to print their boarding pass for their same day return flight on www.jetairways.com.
Kiosk Check-in: Kiosk Check-in is available for domestic flights and can be completed at Jet Airways’ kiosks located at the airport. When a customers uses kiosk check-in, the system performs a name check, verifies the PNR, enables passengers to select their preferred seats and print their boarding passes using the printer integrated with the kiosk. Kiosk Check-in enables passengers carrying only to proceed directly for security check and thus experience a hassle-free check-in. Currently, Kiosk check-in facility is available at the Mumbai, Delhi, Chennai, Hyderabad, Kolkata and Bengaluru Airports.
Same day return tele Check-in: Jet Airways’ First class, Première passengers as well as JetPrivilege Blue Plus, Gold, Silver and Platinum Card members can Tele check-in for their same day return journey at the originating station. Passengers availing of this facility have to report at the airports 30 minutes prior to to departure. However, Blue Plus members are required to report 45 minutes prior to departure. This facility is available only when both the outbound and inbound sectors are on Jet Airways.
Check-in while Walk-in: Jet Airways introduces "check-in while walk-in" at Mumbai and Bengaluru airports. With a view to ease the process of check-in Jet Airways, this new initiative will facilitate the airline’s passengers as also the airport staff and will supplement the kiosks as well as the existing check-in counters of Jet Airways. Using this solution, the mobile agent can quickly access and verify the travel reservation details of the passenger, complete check-in functions and generate a boarding pass, either Premiere or Economy, and book them on their choice of seats.
This facility would be introduced at the Metro airports first, followed by some of the other airports, with infrastructure related challenges.
Mobile Ticketing: With this facility, Passengers can now book, pay and generate eTickets on their phones by downloading the secure JetWallet application on to their GPRS enabled phones. Once JetWallet is installed, Passengers can use the same for booking tickets using their unique activation code generated while downloading, pay using credit cards and generate an eTickets on domestic sectors in Indian currency.
This solution allows customers to view past tickets, change, cancel and refund the eTickets booked through JetWallet, subject to certain terms and conditions.
Seat Request: First Class and Première passengers are requested to indicate their seat preference at the time of reservation. Advance Seat Reservation Facility to Economy class passengers is available for our international flights between India and London Singapore & Kuala Lumpur. This can be done at the time of making a booking.
Meal Request: All Jet Airways passengers are requested to indicate their meal preference at the time of reservation.
Airport Lounges: First Class, Première passengers and JetPrivilege members have the facility of waiting at airport lounges in certain airports.
Passengers are offered complimentary beverages and snacks in these lounges.
Facilities for the Physically Challenged: Physically challenged passengers can make a request while booking their flight and an attendant with wheelchair will be arranged. For more information regarding passengers with special needs, please click here.
Baggage Clearance: Jet Airways ensures speedy baggage delivery on arrival at all destinations.
Check-In Facilities for Overseas Passengers: To assist overseas passengers, Jet Airways have check-in counters at Terminals 2A (2200-1000 hrs) and 2C (2200-0700 hrs.) at the Chhatrapati Shivaji International Airport, Mumbai.
Through Check-in: As a customer of Jet Airways, you can avail of the 'Through Check-in' facility if you fly within India, or if you have a connecting flight into, or out of the country. This means at the first check-in point, your luggage will be checked in and pre-labeled. And your boarding passes and baggage tags will be issued to you up to your final destination of the partnered airline.
Click here to know which airlines we have agreement with.
Interline: Jet Airways has interline agreements with 133 international airlines which allow passengers to use interline documents on Jet Airways for their travel.
Jet Airways also has interline agreements with 64 carriers for carriage of cargo to their destinations.
JetPrivilege: Ever since JetPrivilege took off in 1994, it has grown from strength to strength. JetPrivilege was relaunched in July 2004 making it India’s first 5 tiered programme, each with its own unique set of privileges.
The JetPrivilege program won Freddie Awards in various categories including the coveted Program of the Year Award 2006 and 2007 for the Japan, Pacific, Asia, Australia region. Members clearly appreciate the quality of the program and service they receive. Members report that they truly enjoy flying on Jet Airways and the benefits of membership in JetPrivilege.
Key Features - Take a look at the features that make the JetPrivilege Programme attractive and irresistible. - Ease of Enrolment, Five Membership Levels, Easy Tier Upgrades and Retentions, Personalized Web Access:
Earning JPMiles – JetPrivilege members can earn JPMiles on Jet Airways and its programme Partner listed below.
On Jet Airways enjoy multiple mileage earning opportunities, Tier Bonus, Cabin Bonus, Bonus JPMiles on e-Services
Redeem JPMiles for Awards - Members can redeem their JPMiles for flights on Jet Airways and its Airline Partners.
Redemptions on Jet Airways for children between the ages of 2 and 12 require only 50 percent of the normal mileage requirement. Partner airline redemptions for children are not discounted.
JPMiles Upgrade (redeem JPMiles for upgrade against Economy revenue ticket) and Cash Upgrade (pay Rs. 2000 or Rs. 1000 and upgrade from Economy Award ticket to Premiere) are only available on domestic flights within India.
JetPrivilege members can purchase JPMiles at the rate of Rs. 1.25 per mile. Miles can only be redeemed for flights. Car rentals, hotel and other awards are not offered.
Highlights of Privileges
There is a world of benefits and privileges for you to enjoy as a JetPrivilege member. These are categorised according to membership tiers. Some of the benefits are as follows: Check-in at Première Counters, Lounge Access, Additional baggage allowance, Priority Baggage Handling, hen travelling on KLM and Gulf Air, Guaranteed reservations up to 24 hours before departure, Priority Stand-by, Upgrade vouchers and more. Elite members can also enjoy benefits on partner Airlines like check-in at Business or First Class counters, additional baggage allowance, and Priority luggage handling.
Enhanced partnerships
Members can enjoy special benefits and earn JPMiles with carefully chosen programme partners. These include: Airline, Codeshare, Hotel, Co-brand card, Conversion, Lifestyle, Retail, Telecommunication, Car rental and Publishing partners, Click here for details.
JetPrivilege members have complete online access to their account at jetairways.com. This enables them to access their personal JetPrivilege account information anytime, anywhere.
Visit India Fares: We offer special "VISIT INDIA USD FARES" for 7-day, 15-day and 21-day travel.
Holiday Packages: A range of innovative JetEscapes travel packages in association with India’s leaading hotels and resorts. Packages are inclusive of return airfares.
In-flight Facilities: Jet Airways passengers are warmly greeted on board by our multinational crew offering welcome drinks, fresh juices and refresher towels.
Pillows and blankets are available on request on all flights.
A wide choice of newspapers and magazines are offered. The monthly Inflight magazine JetWings is placed in each seat pocket for your pleasurable reading. Première passengers may request for exclusive stationery.
Jet Airways offers customers exemplary inflight services in First Class, Première and Economy classes on all sectors. A choice of vegetarian or non-vegetarian snacks and hot meals are offered in First class, Première and Economy class. All meals are cooked in pure vegetable oil. We also offer a variety of special meals to cater to your every need. Passengers can request for a special meal to be catered onboard 24 hours prior to their flight with our reservations department. During flight, the Crew will take special care of unaccompanied minors. A special giveaway 'JetKids' is offered to children for their recreation.
For our International Operations, we have multinational Cabin Crew to cater to our valued customers. A wide-choice of in-flight entertainment, gourmet meal service using elegant cutlery, exquisite French Wines and Swiss Chocolates, and the finest assortment of coffee and tea. Passengers can choose from signature Continental, Oriental and Indian menus which will be served on request.
Choice of Australian wines and liquor, comfortable seating, in-flight audio-video, brewed coffee are all available in the Economy class.
Internationally, the IFE systems are available on a selected fleet strength.
"JetScreen" is also available on aboard these international flights, with a choice of Hollywood and Bollywood movies from the latest blockbusters to all- time classics. Regional cinema in Tamil, Gujarati and Punjabi languages with English subtitles, Sports, Short features features include 'Everybody Loves Raymond' to the Indian stock market’s success stories in Wizards of Dalal Street and children’s programmes. We also screen Film Festivals that celebrate the finest in world cinema.
On the Airbus 330 aircraft we offer state-of-the-art Panasonic 3000i AVOD(Audio Video On Demand) entertainment to every single passenger on the Airbus 330. The film and audio content is changed on a bi-monthly basis.
Eight music channels are also offered to the passengers. These include a selection of the latest Bollywood numbers, international Pop music, melodious ghazals, soulful Jazz, Classical Indian and Western music and more.
A selection of 5 multi-level and multi-player games and iXPLOR, an innovative moving map that gives locational insights into the flight plan is available to all the passengers as well.
For our "Première" passengers flying internationally to Singapore and Kuala Lumpur, on board our Boeing 737 aircraft we offer an individual Personal Entertainment Appliance (PEA), a handheld device capable of delivering Audio-Video-On-Demand. We offer five English, four Hindi and two Tamil movies here. All Hindi and Regional movies have English subtitles.
In Economy class, dropdown screens provide route-specific main screen entertainment that changes depending upon the direction (outbound / inbound). Feature films and TV shorts compilations are changed once a month. Fresh titles are added on a bi-monthly basis.
A selection of eight audio channels is also offered to all passengers.
Jet Airways on its select domestic flights offer "JetScreen", the in-flight entertainment for domestic air travellers. This state-of-the-art Panasonic eFX system will offer Jet Airways' customers on demand audio and video entertainment in Première and Economy classes. Domestic passengers on–board Jet Airways' new generation Boeing 737-800 aircraft with winglets will also have access to over 100 hours of award wining shows from Bollywood and Hollywood, eight audio channels and over 70 audio CDs, games and iXplor - an innovative moving map that gives locational insights into the flight plan.
This system provides for nine inch video monitors mounted with touch screens in Première and a seven inch touch screen monitor at the back of every seat in economy class. These individual LCD screens are currently the biggest in the Indian skies
JetWings International, a bi-monthly magazine is placed in each seat pocket of all our international flights.
Jet Airways flights are non-smoking flights.
In accordance with the Government of India’s regulations, consumption of alcohol is not permitted on Jet Airways’ domestic flights.
Safety instructions and Emergency procedures are explained by the Cabin Crew on each flight in Hindi and English. Safety Briefing cards are placed in each seat pocket for additional details.
On our International flights Safety instructions and Emergency procedures are demonstrated by the use of safety video on each of these flights in Hindi and English. Safety Briefing cards are placed in each seat pocket for additional details.
Safety Instruction Manuals in Braille are placed on all Jet Airways’ flights for visually impaired passengers,
Jet Airways Cabin Crew is trained to a very high standard of Safety and First Aid by Instructors with International experience.
A first-aid kit is available with the cabin crew. Passengers are requested to refrain from using electronic devices during take-off and landing.
Cellular phones must always be in 'Power Off' mode from the time of boarding the aircraft till disembarkation.
