Jet Airways carries unaccompanied minors on domestic sectors as well as international sectors.
For our domestic sectors: A child between the age of 5 years and 12 years travelling alone is termed as an Unaccompanied Minor (UM). A child under 12 years is treated as an unaccompanied minor even though accompanied by a passenger who is 13 years but under 18 years.
For our international sectors: A child between the age of 6 years and 12 years travelling alone is termed as an Unaccompanied Minor (UM). A child under 12 years is treated as an unaccompanied minor even though accompanied by a passenger who is 13 years but under 18 years.
When an unaccompanied minor is entrusted to us for travel, no effort is spared in providing special attention to him or her. This should give confidence to parents / guardians regarding our ability to look after their children whilst travelling with us.
The child is escorted to the aircraft and handed over to the In-Flight Executive (IFE). On arrival at the destination the arrival staff will receive the UM from the IFE.
We ensure that an unaccompanied minor is never left alone at any point of time, as we are responsible for the child whilst with us. Unaccompanied Minors are seated near the galley so that crew can keep an eye on them.
At the destination, the UM is handed over only to the person stated in the UM form. If necessary, proof of identity may be requested.
The following are the formalities/procedures for the UMNR travel - Domestic:
1) The detailed information of the UMNR has to be given at the time of reservation.
2) You will have to fill up the UMNR form at the origin. This form is available at Jet Airways reservation and ticketing counter.
3) The child is handed over to our ground staff at the origin.
4) The child is escorted by our ground staff and handed over to the In- Flight Executive.
5) The cabin crew will take care of the child through the flight and ensure that the child is seated near the crew galley.
6) On arrival at destination the crew hands over the child to the ground staff.
7) The ground staff escort the child and will hand over the child only to the person whose name is mentioned in the UMNR form.
Rules for UMNR travel - International:
1) We will not accept an UNMR when there is an overnight stay involved. However, in the event of diversion of a flight to another station, a female staff will stay in the hotel until the departure of the flight.
2) If a UMNR has an onward connecting flight on Jet Airways or any other airline, and an overnight stay is involved, a person must be nominated by the parents / guardians to collect the child on arrival at the point of transfer and remain with the child until he / she has been handed over to the staff of the onward connecting flight. If, the parents / guardians are unable to nominate such a person, we cannot accept the UNMR for travel.
3) If the onward connecting flight is on Jet Airways but departs from another airport in the same city, or another terminal, we will transfer the UNMR provided the connecting time is 4 hours or less.
4) If the onward connecting flight is on another airline, departing from the same terminal or another terminal which can be easily accessed without exiting the terminal building, we will transfer the UMNR to the connecting carrier provided the connecting time is 4 hours or less.
5) If the onward connecting flight is on another airline and departs from another airport in the same city or another terminal that cannot be accessed without exiting the terminal building, a person must be nominated by the parents / guardians to collect the UNMR at the transfer point and further deliver him / her to the onward carrier.
