In this jet age, where time is the most important factor, air travel is undoubtedly the most convenient mode of transport. The last 40 years have witnessed a tremendous upsurge in the number of passengers travelling by air and daily millions of people of varying ages & health status fly to their destinations. Though modern aircraft operate mainly at altitudes between 25000-45000 ft, the cabin is pressurized to maintain an altitude between 5000-8000 ft, thereby overcoming most of the physiological problems encountered at such high altitudes. This is one of the features of air travel that makes it so suitable for the rapid transport of seriously ill patients. However, one should realize that the environment of flight is unnatural to man and thereby imposes considerable demands on the body systems.
Summary: Growth in air travel has been accompanied by an increasing awareness among airlines of the needs of incapacitated passengers. Full consultation with the airline’s medical department well before the flight is important, if inconvenience / hazard to the patient / others is to be avoided. Knowledge of the principles involved & the facilities available, combined with co-operation between the passenger, his treating physician and the airline’s medical department will ensure that almost all invalid / disabled passengers travel safely & with minimum inconvenience. In ALL cases where your fitness to fly is in doubt, please consult your treating physician PRIOR to making the reservation.
Special Note: Duly completed MEDA Forms should be forwarded to your Regional Medical Dept. 24-48 hrs prior to the date of flight. A MEDA Form which has been filled more than 2 days prior to date of flight will usually not be accepted. Jet Airways’ doctor’s decision regarding fitness of pax to fly / requirement of medical escort will be final. If at time of embarkation the condition of the pax is worse than the details provided, carriage may be refused. Any case which Jet Airways feels might jeopardize the safety or operation of the aircraft, will not be accepted. Patients with symptoms likely to worsen during flight / cause distress or inconvenience to other pax will not be accepted. MEDA Forms for all Stretcher Cases will have to be sent to BOM Medical Dept for approval.
Passengers are requested to carry all medications that they may require in-flight in their hand luggage. Sick passengers are also requested to carry all details regarding their illness (including hospital discharge cards, treatment details, relevant medical history details, doctor’s certificates, etc) as well as the recommended treatment in case of an anticipated emergency, in their hand luggage. It is not possible for cabin crew to refrigerate passengers’ medications, & if this is required, passengers should carry their own cool bag or vacuum flask.
Medically Ill Passengers
Handling Medically ill Passengers (MEDA) now becomes easier.
We have a new simplified process of handling carriage of Medically ill passengers (MEDA).
The sequential procedure to be followed is clearly outlined below for your ready reference-
- Step 1- Inform our reservation staff at the time of reservation that passenger travelling is a Medically ill passenger. ‘The MEDA Forms’ has to be filled by the doctor treating the passenger. Click here to down load the MEDA form
- Step 2 - The New MEDA Form duly filled in and a detailed certificate from the doctor, certifying other relevant medical information of the patients’ illness/condition should be faxed to our Jet Airways doctors at the following numbers:
For your information Jet Airways doctors are stationed at:
| Station |
Telephone No. |
Fax No. |
| Mumbai |
+91 22 2615 6740 |
+91 22 2615 6740 |
| Delhi |
+91 11 2567 2422 |
+91 11 2567 2422 |
| Chennai |
+91 44 2256 0373 |
+91 44 2256 0373 |
| Kolkata |
+91 33 2511 1359 |
+91 33 2511 1359 |
| Bangalore |
+91 80 5222 2258 |
+91 80 5222 2258 |
| Pune |
+91 20 6685 591 / 92 / 93 (Airport Manager) |
+91 20 6685 594 |
| Hyderabad |
+91 40 2790 3888 |
+91 40 2790 3888 |
For the above-mentioned stations approval of the MEDA FORM CUM INDEMNITY BOND is to be obtained from our doctors based in the respective stations. For other stations, depending on the sector involved / point of departure and arrival, the approval on the MEDA form is to be taken from the nearest metro station mentioned above. E.g. for a passenger travelling Vizag-Hyderabad-Chennai, MEDA clearance should be obtained from the company doctor in Chennai. Indemnity Bond should cover Vizag-Chennai sector.
- Step 3 - Only after obtaining clearance from our Jet Airways doctors can the passengers be booked and then accepted for travel.
- Step 4 - our reservation staff will put a remark in the reservation record/PNR “MEDA Cleared –Approved by company doctors.” so that prior intimation of such passengers reaches our staff at the airport, whereby necessary arrangements can be made in advance.
- Step 5 - It is mandatory to advise our reservation staff if passenger requires any other special requirements.
Click on the relevant forms to download them:
MEDA Form
Medical Indemnity Bond
If the above steps are followed, it will enable us provide quicker and better service, ensuring hassle-free journey without any anxieties.
Cautionary Note:
MEDA passengers will be accepted for travel only if found “fit to travel” at the time of check-in. Prior clearance does not guarantee carriage if the condition of the passenger has deteriorated after clearance has been obtained.
Click here for the frequently asked questions on medical emergencies.
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