JETPRIVILEGE MEMBERSHIP - TERMS AND CONDITIONS
The terms and conditions set out in the following pages are important and affect your rights as a member of the JetPrivilege programme. You must read these terms and conditions before quoting your JetPrivilege membership number to Jet Airways or any Programme Partner. Some of the clauses may be related to other clauses, and therefore we recommend that no clause be read in isolation. Quoting your JetPrivilege membership number to Jet Airways or any Programme Partner is considered as an acceptance of these terms and conditions.
1. Membership Agreement
These terms and conditions set out the contractual relationship between Jet Airways and each individual member of the JetPrivilege programme.
2. Definitions
The definitions given here relate to the terms mentioned in the JetPrivilege programme, unless the context states or requires otherwise:
2.1 'Jet Airways' means Jet Airways (India) Ltd.
2.2 'JetPrivilege programme' means the Frequent Flyer Programme, managed and operated by Jet Airways, offering benefits, facilities or arrangements to members by reason of their membership in the programme.
2.3 'JetPrivilege' is an abbreviation for JetPrivilege.
2.4 'JetPrivilege Card' and 'Membership Card' mean a JetPrivilege membership card.
2.5 'Member' means a member of the JetPrivilege programme and whose name is printed on the card.
2.6 'Applicant' means any individual who fills in and mails the JetPrivilege Enrolment Form/ JetPrivilege Express Enrolment Card or JetPrivilege Check-in Enrolment Card to the JetPrivilege Service Centre or enrols from the Jet Airways website www.jetairways.com
2.7 'JPMiles' means the miles accumulated by a member into his/ her JetPrivilege membership account
(i) for flying on any Jet Airways qualifying flight or
(ii) for using JetPrivilege Programme Partners' services as the case may be and appearing in both cases on a statement issued by Jet Airways.
2.8 'Mileage' means the credits denominated as JPMiles earned by a member and credited to a member's account.
2.9 'Status JPMiles' means the base miles accumulated by a member in his/her JetPrivilege Account for flying on Jet Airways qualifying flights in Economy Class and/or Club Première only. These miles are taken into consideration for determining membership and tier status.
2.10 'Partner JPMiles' means the JPMiles accumulated by a member into his/her JetPrivilege Account for using the services of the various Programme Partners. These miles are not taken into consideration for determining tier status.
2.11 'Bonus JPMiles' means the miles awarded by Jet Airways over and above the base JPMiles earned by a member. Such award of Bonus JPMiles is purely at the discretion of Jet Airways and these miles do not contribute to the tier status of the member (except the Club Première Bonus JPMiles and Full Fare Economy Bonus JPMiles) and appear separately on the statement issued by Jet Airways to its members.
2.12 'Assessment Period' means the duration of time taken into account to determine a JetPrivilege member's tier / mileage validity status. The JetPrivilege programme refers to multiple assessment periods as per the Dynamic Tier Review system (DTR).
2.13 'Data' means information personal to a member.
2.14 'Fraud' includes fraud, dishonesty and deceit and in particular:
a) Knowingly supplying incorrect information, including at the time of booking, to accrue JPMiles.
b) Attempting to accrue JPMiles for Sectors that have not been flown or are not eligible for JPMiles.
c) Altering documents to procure JPMiles.
d) Attempting to accrue JPMiles for sectors flown by any person other than the member.
e) Using or attempting to use stolen or counterfeit tickets on Jet Airways or Partner Airlines.
f) Attempting to accrue JPMiles more than once for the same sector.
g) Selling, bartering and / or purchasing JPMiles or Awards, including attempting to sell or transfer JPMiles or Awards by means of Internet-based sales or auctions.
h) Knowingly benefiting from the Fraud or Misconduct of another member or individual.
2.15 'Loss' means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by members in connection with the provision of services or Awards.
2.16 'Processing' and 'Processed' includes obtaining, using, recording and holding in electronic or any other form.
2.17 'Sector' means a single direct eligible flight sector between two destinations, e.g.: Delhi - Mumbai.
2.18 'Programme Partner' means partners (including Airline Partners) and companies which include but are not limited to financial and insurance institutions, hotels, car rental and publishing companies who provide services to JetPrivilege members by reason of their membership.
2.19 'JP Award' means an Award/free ticket issued to a member by Jet Airways or its Programme Partner on redemption by the member of an appropriate part of that member's JPMiles from his/her membership account.
2.20 'Qualifying Flight' means a Jet Airways flight or a Partner Airline flight, taken with the purchase of a paid ticket against the fare that is eligible for mileage earning.
2.21 'Qualifying Charges' means the charge or expense incurred by a member for using the service, benefits and facilities of Programme Partners, which is eligible for mileage earning as per the decision of the Programme Partners.
2.22 'Dynamic Tier Review' (DTR) means the various rules applied to a member's tier status, depending upon which, his tier is retracted, retained or upgraded to the next level.
2.23 'Quarter' means the unit of time, which comprises of a consecutive 3-month stretch. The standard 3-month periods determined as Quarters in the JetPrivilege programme are: Jan 1 - Mar 31 ; Apr 1 - Jun 30 ; Jul 1 - Sep 30 and Oct 1 - Dec 31.
3. Membership
3.1 Membership to the JetPrivilege programme is open only to individuals, who are above 12 years of age at the time of joining the programme.
3.2 Jet Airways reserves the right to enrol individuals with resident addresses only in certain countries and/ or regions. Such countries and/ or regions are subject to change, however, reasonable advance notice will be given in circumstances where the removal of a country and / or region will affect the membership of existing members.
3.3 Membership is not open to companies, partnerships, unincorporated associations or similar entities.
3.4 Membership to JetPrivilege is offered at the discretion of Jet Airways and Jet Airways may refuse membership to any applicant.
3.5 To apply for membership, an individual must complete the JetPrivilege Enrolment Form or the JetPrivilege Express Enrolment Card or the JetPrivilege Check-in Enrolment Card and return it to Jet Airways or apply online at www.jetairways.com
3.6 Membership commences as soon as the JetPrivilege member is in possession of the JetPrivilege membership number. However, JPMiles are credited to the account only once the JetPrivilege Service Centre (JPSC) receives the duly completed Enrolment Form/Express Enrolment Card/JetPrivilege Check-in Enrolment Card or online application is submitted and processed.
3.7 The member agrees that by using the JetPrivilege membership card and by quoting his/ her membership number to Jet Airways and/ or any Programme Partners, he/ she has read and understood the terms and conditions of the JetPrivilege programme, and confirms that he/ she is bound by such terms and conditions.
3.8 A JetPrivilege membership card is valid only for use during the period indicated on it and/ or if no validity is expressly stated, then till the validity of membership. The member named on the JetPrivilege membership card is the only person who may use the JetPrivilege membership card for any purpose whatsoever. A JetPrivilege membership card is not transferable and is not a credit card.
3.9 If lost, the JetPrivilege membership card will be reissued by the JPSC upon receiving a written request from the member. A processing fee of 250 JPMiles will be levied for the same.
3.10 JetPrivilege membership numbers are non-transferable.
3.11 A person may be enrolled to only one JetPrivilege membership account. In the event that more than one account number is assigned to the same individual (duplicate accounts), Jet Airways reserves the right to merge the two accounts.
3.12 Misuse of JetPrivilege membership cards or programme benefits may result in termination of membership or withdrawal of benefits at the discretion of Jet Airways.
3.13 If benefits, facilities or arrangements are provided or made available to a member as a result of his/ her membership, whether these are provided by Jet Airways or by Programme Partners, such a member will be personally liable for any and all costs, taxes, surcharges, fees, charges, claims or liabilities of whatever nature arising from the provision or availability of such benefits, facilities or arrangements.
3.14 The JetPrivilege membership card remains at all times the property of Jet Airways, which reserves the right at any time in its absolute discretion and without giving notice to such member to refuse membership, to revoke membership or refuse or withdraw an upgrade (as applicable) to any tier of membership. The member must return his/ her JetPrivilege membership card within 15 working days whenever requested by Jet Airways.
3.15 While Jet Airways will endeavour to see that the services, benefits, facilities and arrangements as expressed or advertised by the Programme Partners will be available to the members, Jet Airways will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-provision, whether whole or part, of any such services, benefits, facilities or arrangements.
3.16 When a member seeks to use or obtain any of the services, benefits, facilities or arrangements offered, the provision of such services, benefits, facilities or arrangements will be subject to the respective terms and conditions of the provider of said benefits, facilities or arrangements.
3.17 A member must quote his/ her membership number and name as mentioned on his/ her card when booking and checking in for flights on Jet Airways and/ or using the services of a programme Partner. If a member fails to provide the required membership information accurately when making such booking or availing such services, this may result in the applicable JPMiles not being credited to the member's account and Jet Airways or its Programme Partner will not be responsible in this regard.
3.18 Only the member is eligible to obtain information from Jet Airways relating to such membership data including but not limited to travel data, JPMiles accumulated and class of travel flown by the member.
3.19 Jet Airways may at any time, without giving notice, change the JetPrivilege Award structure by revising the JPMiles levels required to attain a particular JetPrivilege Award, stipulate a specified period during which JPMiles cannot be redeemed; limit the number of seats available for the redemption of JPMiles to any or all destinations or on certain specified flights; alter the number or types of journeys required to obtain a particular JetPrivilege Award; change or withdraw Programme Partners' affiliations; change the parties from which a JPMiles Award may be obtained / redeemed; change the length of time after being awarded within which JPMiles must be redeemed; impose a time limit upon the validity for redemption of any JPMiles issued by Jet Airways or any Programme Partners; introduce and or review membership fees; and modify the procedures and rules relating to ticketing on redemption of JPMiles or other aspects of the JetPrivilege programme.
3.20 Jet Airways reserves the right to terminate at any time, without giving any notice, throughout the world, or in a specific country, in which Jet Airways is associated with its Programme Partners, the right of any or all members to earn or redeem JPMiles.
3.21 Jet Airways shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of, or to the JetPrivilege programme or any of the facilities, benefits or arrangements which are made available to members, including, without limitation, Programme Partners' withdrawal or the withdrawal or limiting of any such services, benefits or facilities.
3.22 Indian laws govern these terms and conditions. In the event of any disputes, the appropriate court in Mumbai shall have exclusive jurisdiction.
4. Enrolment
4.1 Via Enrolment Form
4.1.1 Prospective members may apply to enrol into the JetPrivilege programme through an 'Enrolment Form' and may start to quote the membership number printed on the face of the same.
4.1.2 Membership however, is not confirmed and mileage credits accrued will not be honoured until the duly filled Enrolment Form has been accepted and processed by Jet Airways.
4.1.3 Enrolment Forms will not be processed and treated as valid unless completed correctly in English, with all the mandatory fields filled in and signed by the member.
4.2 Via Website Registration
4.2.1 Potential members may apply to enroll into the JetPrivilege programme through the Jet Airways website www.jetairways.com and may start to quote the JetPrivilege membership number that is sent to him /her via e-mail on successful completion of the online enrolment process.
4.2.2 Membership, however, is not confirmed and mileage credits accrued will not be honoured until the online registration has been accepted and processed by Jet Airways.
4.3 Via Tele-enrolment
4.3.1 Potential members may call up the JPSC and get themselves listed for enrolment.
4.3.2 However, this is a provisional enrolment only. Full enrolment into the JetPrivilege programme is subject to the member logging on to the Jet Airways website www.jetairways.com and completing the balance information as required by the programme.
4.3.3 Once updated, the member may start to quote the membership number that is given to him over the phone at the time of the membership request.
4.3.4 Membership, however, is not confirmed and mileage credits accrued will not be honoured until the online registration has been accepted and processed by Jet Airways.
4.4 Via Check-In Enrolment Cards
4.4.1 Prospective members may apply to enrol into the JetPrivilege programme through a Check-In Enrolment Card.
4.4.2 Membership however, is not confirmed and mileage credits accrued will not be honoured until the duly filled Check-In Enrolment Card has been accepted and processed by Jet Airways.
4.4.3 Check-In Enrolment Cards will not be processed and treated as valid unless completed correctly in English, with all the mandatory fields filled in and signed by the member.
4.5 Accuracy of Information
4.5.1 Applications will not be considered for enrolment if any of the details provided at the time of enrolment are found to be incorrect or non-factual.
4.5.2 An applicant for membership must supply all of the information required in the JetPrivilege membership application form.
4.5.3 JetPrivilege may accept or reject any application for membership in its absolute discretion. If an application for membership is rejected, then any benefit that may have accrued to the applicant through the use of a temporary membership card will be null and void.
5. Updating Account Information
5.1 It is the responsibility of the JetPrivilege member to advise the JPSC of any changes in his / her name, address or preferences in writing.
5.2 Members may also update their address and preference details directly online by logging in at www.jetairways.com. Name changes, however, cannot be made online.
5.3 Name change requests can only be made, if a written request is sent to the JPSC, duly signed by the member.
5.4 Requests for changes in name should be accompanied by supporting legal documentation, as may be specified at the time of making the name change request.
5.5 Please remember not to give your User Login ID and password to anyone.
5.6 You agree to accept responsibility for all activities that occur under your account or password.
5.7 You should take all necessary steps to ensure that the password is kept confidential and secure and should inform JetPrivilege Service Centre immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
6. Membership Status and Tier Evaluation
6.1 The JetPrivilege programme comprises of the JetPrivilege Blue, JetPrivilege Blue Plus, JetPrivilege Silver, JetPrivilege Gold and JetPrivilege Platinum tiers.
6.2 The JetPrivilege Blue tier is the entry level into the JetPrivilege Programme. Entitlement to the JetPrivilege Platinum, JetPrivilege Gold, JetPrivilege Silver or JetPrivilege Blue Plus tiers depends on the applicable level of Jet Airways flights or the Status JPMiles earned by members within a stipulated time period.
6.3 To retain or upgrade a membership tier, the Dynamic Tier Review (DTR) is referred to. The details of the same are published in the programme handbook and can also be found on www.jetairways.com
6.4 Jet Airways may, from time to time, change the number of Jet Airways flights or the Status JPMiles needed to qualify for each tier but will inform members in advance of any changes.
7. Earning of JPMiles
7.1 On Jet Airways Flights
7.1.1 Members earn JPMiles and flight count only for travel undertaken on a qualifying Jet Airways flight, in one of the different pre-determined earning bands based on the class of travel. Members can check the accrual eligibility of a class by visiting the 'Fly N Earn' page under the 'Earn JPMiles' section, or by contacting the JPSC. Bookings made in B, D, E, G, R and X classes are not eligible for earning of JPMiles or Flight count (X, R - Classes for Redemption Bookings, D - Class for Redemption/ Interline Bookings, E - Class for Interline Bookings, G - Class for Group Bookings).
Bookings made in P Class against Upgrade Vouchers will earn JPMiles as per the booked Economy class.
Please note: With effect from 15th April 2008, all upgrades to Première against upgrade vouchers will be booked in ‘D’ instead of ‘P’ class. (Hence bookings made in D class against upgrade vouchers will earn JPMiles as per the original booked class in Economy.)
7.1.2 Only revenue travel (other than travel based on bulk, charter or unpublished fares, or travel industry reduced rate travel) on qualifying Jet Airways flights will receive JPMiles credit.
7.1.3 To ensure credit of JPMiles, the member must make all his bookings in the same name as the name as printed on the JetPrivilege membership card.
7.1.4 To earn JPMiles, the member must quote his / her JetPrivilege membership card number at the time of making the booking and also present his/ her JetPrivilege membership card at the time of check-in.
7.1.5 Failure to give complete/ correct information may result in the JPMiles due for that activity not being credited to the member's account and the member not receiving certain service benefits.
7.1.6 Details of how members earn JPMiles on Partner Airlines are contained in the partner handbook and are subject to change upon reasonable notice.
7.1.7 If a member is involuntarily rerouted by Jet Airways on another carrier for reasons within Jet Airways' control, and the original Jet Airways flight on which the member was booked would have qualified for JPMiles, the member may claim a JPMiles credit by sending details, including ticket coupons and boarding pass where issued, to the JPSC.
7.1.8 JPMiles will not be awarded where the flight booked is cancelled or rerouted due to any reason beyond the control of Jet Airways, including but not limited to weather delays.
7.1.9 In case a JetPrivilege member is also a member of Partner Airlines’ loyalty programme, he / she can choose to receive JPMiles credit in relation to any flight in only one account. The account, in which the member wishes to have his / her activity credited, will remain the same for all the sectors of a particular itinerary.
7.1.10 The responsibility to check that JPMiles and Activities have been properly credited lies with the JP member. This can be checked online at www.jetairways.com
7.1.11 All activities that are not tracked automatically at the time of travel may be credited later at Jet Airways' discretion provided that the claim is made within 6 months from the date of travel or the relevant transaction.
7.1.12 A new JetPrivilege member may claim mileage for eligible Jet Airways flights taken up to 3 months prior to the date of enrolment into the JetPrivilege programme.
7.1.13 In case of dispute about entitlement to mileage credit, Jet Airways may require proof of travel on the relevant sector including the retained segment of the boarding pass and passenger receipts for the sector claimed to have been flown. Claims must be lodged within 6 months from the date of travel.
7.1.14 If a JetPrivilege member purchases an extra seat for self on a particular flight, JPMiles will only be awarded for the primary booking. No JPMiles will be credited for the extra seat.
7.2 With all Programme Partners
7.2.1 A member must provide his/ her JetPrivilege membership card number for travel on any Partner Airline or for partner services such as car rental, hotel stay, or other partner services, as required by the Programme Partner. Please allow 4-6 weeks for the Partner activity to refelect in the JetPrivilege membership account.
7.2.2 No JetPrivilegeMiles will be awarded for any flights or other service provided by Programme Partners for whom the member obtains benefits from another frequent flyer programme or loyalty programme, unless the partner offer specifically states this in the partner handbook.
7.2.3 Members can earn JPMiles when using any eligible programme Partner service. The use does not have to be in conjunction with a Jet Airways flight to be eligible for JPMiles.
7.2.4 Partner JPMiles are earned only on qualifying charges in respect of the services offered by the Programme Partners. It is the responsibility of the member to check with the partner if the rate being paid is eligible for earning Partner JPMiles.
7.2.5 Partner Hotels offer certain benefits and JPMiles to members if a member quotes his/ her JetPrivilege membership number when making a booking and presents his/ her JetPrivilege membership card on checking in. A stay is defined as all consecutive nights at one hotel, whether or not the member checks out and checks back in during the stay.
7.2.6 If two or more members occupy the same room or rent the same car, Partner JPMiles will be credited only to the member whose name and JetPrivilege membership number appear on the reservation / activity invoice.
7.2.7 Separate hotel stays on consecutive days in the same Partner Hotel property do not earn additional Partner JPMiles.
7.2.8 Accumulation of both Partner JPMiles and partner loyalty programme points, for the use of any partner service, is at the sole discretion of Jet Airways and the participating Programme Partner. Members are advised to verify with the participating hotel whether it awards JPMiles or points, or both.
7.2.9 Jet Airways is not responsible for informing members of any changes in JetPrivilege participation by partners. Members are therefore advised to confirm partner status prior to using the services/ facilities of our Programme Partners. Partner JPMiles are available only at participating partner locations, which are subject to change without notice.
7.2.10 Some of the additional benefits and privileges offered by the Programme Partners will only be made available to the member subject to quoting of a specific programme code. Members must therefore check and quote the code as and where applicable to avail of the additional benefits and privileges.
7.2.11 Jet Airways has no liability for the acts or omissions of its Programme Partners.
7.2.12 Members are subject to Jet Airways' and the participating Programme Partners' relevant terms and conditions for reservation, ticketing, passport and all other matters concerning the use of such services as the case may be.
7.2.13 Any partner activity that is not tracked automatically at the time of use may be credited later at Jet Airways' discretion. Members may submit their mileage claim retro-actively by submitting the retained segment of the boarding pass and travel ticket / passenger receipts to the JPSC provided that the member was enrolled in the JetPrivilege programme, at the time of travel, and the claim is made within 6 months from the date of travel or the relevant transaction.
7.2.14 Members are required to keep the original/clear photo-copy of their Airline Partner travel ticket and boarding pass and/or other Partner invoices for claiming missing JPMiles.
7.2.15 Any partner activity undertaken prior to enrolment in the JetPrivilege programme is not applicable for mileage credit.
7.2.16 All Programme Partners, which offer mileage and or service benefits to JetPrivilege members, are listed in the partner handbook and on www.jetairways.com
7.2.17 In case of any Bonus JPMiles promotion, the member will be required to quote the specific promotion or campaign code in order to become eligible to earn the Bonus JPMiles. Retro-credit will not be given for Bonus JPMiles if the promotion or campaign code is not quoted by the member at the time of booking the activity / availing of the service.
8. Transfer of JPMiles
8.1 JPMiles are not transferable and cannot be combined with the miles/points of any other account.
8.2 At no time may JPMiles be credited to, or Jet Awards be purchased by, or sold to, or otherwise transferred to any person other than the member. Any such JPMiles or Awards are void if transferred for cash or other consideration. Any person who commits such acts is liable for damages, litigation and related costs to Jet Airways who reserves the right to terminate membership of such persons. JPMiles can, however, be redeemed for JetPrivilege Award tickets for the member, or his family and friends or any person whose name is mentioned on the JetPrivilege Award request form, duly signed/ authorised by the member.
8.3 Use of Jet Awards that have been acquired by purchase or for any other consideration may result in the Jet Awards being confiscated. In such cases if a trip has already commenced, the remaining portion of the travel will not be eligible for the benefit of JetPrivilege Award and such travel will be at passenger's expense on a full-fare basis.
8.4 Jet Awards will be issued to any name requested prior to ticketing, and such ticket will be couriered, in the case of partner Award travel, to the address of the member as recorded by Jet Airways. In the case of Jet Awards, the ticket will be issued and handed over to the member at the nearest Jet Airways ticketing office. The member will need to produce a copy of the Award Request Form and present his/her JetPrivilege membership card and sufficient proof of identification. In case member is not able to receive the Award ticket in person, he / she should authorize someone in writing to collect the Award ticket on his / her behalf. The person collecting the ticket will also have to carry along the Award request form and photo identification of himself.
9. Mileage Calculation
9.1 JPMiles will be credited to the member's account based on his / her class and sector of travel.
9.2 Mileage can be accumulated only once per flight per member, regardless of the number of seats purchased. Mileage will be credited only to the member who has travelled on the flight, on the relevant sector, and not to any third party, irrespective of who has paid for the seat.
9.3 JPMiles credit for a member's travel on Jet Airways shall be based on the JPMiles table between the cities where the member's travel begins and ends.
9.4 Mileage will be calculated between the origin and final destination.
9.5 For connecting flights JPMiles will be credited as the total of the separate sectors of the trip. However, on direct or through flights with one or more intermediate stops, JPMiles will be determined from the place of origin to destination of travel.
9.6 JPMiles credit will be awarded according to the class of travel booked, regardless of the class of travel flown. JPMiles will be awarded to the member for each journey sector flown on a qualifying flight only. The member must travel on an eligible fare to qualify for JPMiles.
9.7 Voluntary plane changes in lieu of non-stop and/ or direct flights for accumulation of additional mileage or segments are not permitted.
9.8 If class of travel booked is in First Class on a qualifying fare, member will earn a cabin bonus on 100% in addition to the base JPMiles (125% for Platinum members).
If class of travel booked is in Première on a qualifying fare, member will earn a cabin bonus on 50% in addition to the base JPMiles (60% for Platinum members).
If class of travel booked is in Full Fare Economy (Y, M classes) on a qualifying fare, member will earn a cabin bonus on 25% in addition to the base JPMiles.
The responsibility to check if a fare is a qualifying fare lies with the JetPrivilege member.
9.9 For travel booked on discounted Jet Airways fares, i.e., Senior Citizen, Student, Apex, Super Apex, etc., a reduced number of JPMiles may be credited. Such accruals will be subject to the terms and conditions, as published with each fare offer, and which take precedence over the standard mileage earning terms and conditions as published herein.
9.10 Mileage credit is not applicable for the following:
9.10.1 Refunded, forfeited and unused tickets, including non-refundable tickets.
9.10.2 Airline employees, travel agents, tour conductors and/ or other persons travelling on non-revenue basis or travel industry/ cargo customer discount fares.
9.10.3 Free tickets of any kind (e.g., Award tickets issued under this programme, tickets received in exchange for a Jet Airways transportation voucher, promotional and sponsorship tickets).
9.10.4 Tickets purchased to carry excess baggage such as musical instruments or to provide extra space for the primary passenger.
9.11 Account status of any member who does not record a single activity during any 365 consecutive days after enrolment or after the last flight date, will be made inactive. The member can contact the Service Centre to re-activate the account.
9.12 All JPMiles accumulated in this programme are valid for redemption up to 13 quarters after they have been earned. These miles include Status JPMiles, Bonus JPMiles and Partner JPMiles.
9.13 Reporting of mileage credit and other account information.
9.13.1 Mileage statements are sent periodically to members reporting all activity recorded in their JetPrivilege Account since the earlier statement sent. The summary indicates the mileage credit earned on Jet Airways flights, Partner Hotels and all other Programme Partners of JetPrivilege, as well as mileage redemption activity, if any.
9.13.2 All mileage discrepancies must be reported to the JPSC within 180 days of completion of the activity.
9.13.3 All JetPrivilege members will receive their mileage statement via e-mail every month.
9.13.4 Should a member opt to receive his mileage statement via post instead of e-mail, a one-time charge of 500 JPMiles will be levied. This charge is, however, waived off for JetPrivilege Gold and JetPrivilege Platinum cardholders. JetPrivilege Blue members do not have the option of requesting for a statement via post.
9.13.5 Members who opt to receive their mileage statement via post will only receive a statement if they have recorded at least one activity in their JetPrivilege Account in the preceding month.
9.14 Reporting of account discrepancies
9.14.1 Members are advised to retain their original ticket jackets and boarding passes till mileage credit appears on their mileage statement and report any omissions in their JetPrivilege Account to the JPSC via mail, e-mail, fax or online at www.jetairways.com
9.14.2 Jet Airways is not responsible for the delivery of 'incoming' correspondence. Verbal notification for mileage credit discrepancies is not accepted.
9.14.3 Altered or illegible documents will not be accepted for the purpose of crediting / debiting of JPMiles as the case maybe.
10. Redemption of JPMiles
10.1 General conditions
10.1.1 Members can redeem their JPMiles for an Award ticket only after they have recorded a minimum of 10 activities or 10,000 JPMiles in their JetPrivilege Account.
10.1.2 Awards for travel will only be issued to and from destinations served by Jet Airways and/ or Partner Airlines designated at the time the ticket is issued and also at the time the ticket is used. The most direct routing must be taken.
10.1.3 Obtaining all relevant documentation (Visa, travel permits, etc.), as required for the intended travel, is the responsibility of the member. If not available, Jet Airways will not be liable for refusal of entry into any destination by local authorities.
10.1.4 JetPrivilege Award on Jet Airways and its Partner Airlines can be requested for both, one-way or return travel.
10.1.5 Jet Awards are valid for one year from the date of issue and cannot be extended under any circumstances.
10.1.6 Partner Jet Awards are valid only for the date printed on the face of the ticket and cannot be changed or extended under any circumstances. In addition to the standard JetPrivilege terms and conditions, partner Awards are also subject to the Partner Airlines' terms and conditions, as they may apply. It is the responsibility of the member to verify the additional conditions that may apply when travelling with our Partner Airlines.
10.1.7 Jet Awards issued against JPMiles are not eligible for earning mileage credit.
10.1.8 Jet Awards on Jet Airways may be returned to the JPSC for redeposit or reissue, subject to the ticket still being valid for travel.
10.1.9 Jet Airways, as well as its Partner Airlines, reserve the right to limit the number of seats made available for Award travel in their absolute discretion.
10.1.10 While there are no blackout dates applicable for Awards on Jet Airways, there may be occasions when despite seats being available in commercial classes, Jet Awards may not be available.
10.1.11 All Jet Awards are subject to the rules and restrictions of the appropriate governments. For additional travel conditions or restrictions, please check with Jet Airways.
10.1.12 Award tickets on Partner Airlines are valid only for the dates booked and blackout dates as determined by the Partner Airline may apply.
10.1.13 There are no charges for stopovers included in an Award itinerary, where stopovers are at connecting points on the most direct route between the origin and destination.
10.1.14 Sale, purchase or barter of Jet Airways JPMiles is not permitted and will be considered as illegal, unless the transaction is carried out by authorised Jet Airways personnel.
10.1.15 Award tickets have no monetary refund value.
10.1.16 Unused flight tickets can be used by the same passenger, in sequence for the original routing, within one year from the date of original ticket issuance provided that such tickets are duly endorsed and revalidated for another date before the commencement of the intended date of travel.
10.2 Claiming a JetPrivilege Award ticket
10.2.1 Requests for all Jet Awards must be made to the JPSC, either in writing via mail or fax or by requesting the same at www.jetairways.com, in accordance with such procedures as may be in force from time to time for the issue of Jet Awards.
10.2.2 If requesting for an e-award ticket, the member must inform the Service Centre accordingly.
10.2.3 When opting to have a paper ticket issued for a JetPrivilege Award, members can call up their local Jet Airways reservation office and make a booking for their JetPrivilege Award. However, they need to fax or mail the PNR obtained from the Jet Airways reservation office, to the JPSC in Mumbai. This is essential for authorising the processing of the JetPrivilege Award.
10.2.4 A member must advise the Jet Airways reservation office or JPSC at the time of making the flight booking, that he/ she will be redeeming JPMiles to avail of a JetPrivilege Award.
10.2.5 JetPrivilege Award requests will not be considered valid unless completed in all respects and duly submitted by the member. In case of a written request for redemption, unsigned requests will not be processed. Only the member's signature as provided on his /her Enrolment Form is valid.
10.2.6 Jet Awards will be booked and issued by Jet Airways ONLY. Travel agencies are not authorised to book and issue Jet Awards.
10.2.7 Jet Awards are booked in a separate class and this is different for each airline.
10.2.8 When booking Award travel, members may find that although flights are not completely booked, Awards are not available. Particularly during peak periods, there may be a limited number of Award seats available on a given flight. Jet Airways and its Partner Airlines reserve the right to limit the number of seats available for Award travel.
10.2.9 Open-dated Awards are not permitted for travel on Jet Airways or Partner Airlines.
10.2.10 Jet Awards will be issued only after the member pays the applicable taxes, surcharges, fees and any other charges as determined by the government at the time of taking the JP Award.
10.2.11 The passenger shall also be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of tickets for Award travel.
10.2.12 In the case of infants (under 2 years of age) travelling with a member on an Award ticket, such member shall pay the applicable revenue fare for the infant. No Award ticket will be issued for an infant.
10.2.13 Jet Awards on Jet Airways for children below 12 years of age will be 'charged' 50% JPMiles for the relevant destination. However, this does not apply for redemptions on Partner Airlines, as the standard published redemption requirement will be charged, irrespective of the age of the passenger.
10.2.14 JP Award requests for travel on Jet Airways must be made at least 3 days prior to the intended flight date, where a paper ticket is to be issued. In case the online redemption facility is used, the booking/ ticketing can be done at anytime, subject to seat availability. Reservations not ticketed within the specified time limit will be cancelled.
10.2.15 JP Award requests for International travel must be made a minimum of 14 days prior to the intended flight date. Reservations not ticketed within the specified time limit will be cancelled.
10.2.16 Jet Awards for international travel will only be issued to and from destinations served by Air France, Austrian Airlines, Brussels Airlines, Gulf Air, KLM, JetLite, Lufthansa, Northwest Airlines, Qantas, South African Airways and SWISS.
10.3 Re-issue/ re-routing of JP Award
10.3.1 Once the JPSC receives the Award travel request but till the same is not ticketed, no charges will be levied for any changes made, provided a written request for the change is sent to the JPSC.
10.3.2 Once ticketed, a Jet Airways JP Award can be changed, However, any change will attract a processing fee of an additional 500 JPMiles for change requests, other than a change in travel date / time for a Jet Airways flight only. A copy of the cancelled ticket should be faxed to the JPSC along with the written request. This processing fee of 500 JPMiles is waived for the JetPrivilege Gold and JetPrivilege Platinum members.
10.3.3 Once ticketed, Partner Jet Awards cannot be changed or cancelled. Once a Partner Award ticket is issued, it will be considered as utilised and no mileage re-credit will be carried out, even if the ticket is not utilised.
10.3.4 Jet Awards on Jet Airways can be reissued, only if brought for reissuance to a Jet Airways ticketing counter, before the intended date of travel.
10.3.5 JPMiles redeemed for an Award ticket on Jet Airways will be re-credited as long as the ticket is cancelled at a Jet Airways ticketing counter and the same is sent to the JPSC along with a written request for re-credit of JPMiles.
10.3.6 A processing fee of 500 JPMiles will be charged for a JP Award on Jet Airways cancelled more than one hour before the departure of the flight. However, this cancellation fee is waived for our JetPrivilege Gold and JetPrivilege Platinum members.
10.3.7 Jet Awards on Jet Airways, if cancelled less than one hour before departure, will attract a deduction of 50% applicable mileage.
10.3.8 No Show passengers on Jet Airways Award tickets (Confirmed passengers who do not present themselves for their booked flight) will also attract 50% deduction of applicable mileage.
10.3.9 No Show passengers on Partner JP Award tickets (Confirmed passengers who do not present themselves for their booked flight) will be deemed as traveled and no JPMiles will be re-credited for such tickets.
10.3.10 Members with JP Award tickets on both Jet Airways as well as Partner Airlines, who check-in for their flights but do not report at boarding gate for the same, will forfeit all the JPMiles that have been redeemed for that JP Award as the ticket will be deemed as used.
10.3.11 No change of sector/ name/ class is permitted on Jet Airways Award tickets. The same can only be cancelled.
10.3.12 JP Award reissuance does not extend validity of the tickets or the JPMiles redeemed to issue the ticket.
10.3.13 In the event of a re-credit of any JPMiles, if the re-credited JPMiles are past their validity, the same will automatically expire from the JetPrivilege member's account.
10.4 Lost/ Stolen JP Award tickets and Redemption
10.4.1 If a JP Award ticket is lost or stolen, then the member should immediately inform the JPSC and simultaneously lodge a First Information Report (FIR) with the local police station.
10.4.2 To ensure that a duplicate JP Award ticket is issued, the member has to send the completed Form of Indemnity along with a copy of the FIR to the JPSC.
10.4.3 The JPSC will advise the member when the JetPrivilege Award ticket will be reissued. However, members are advised that reissuance of such ticket may take at least two weeks due to the blacklisting processes involved in replacing lost or stolen tickets.
10.4.4 If the member chooses to cancel his lost ticket, the JPMiles will be redeposited and taxes, surcharges, and fees refunded only after a period of 365 days from the date of registration of the FIR.
10.4.5 If a Partner Airline Award ticket is lost or stolen, it will not be reissued, and the ticket will be considered as utilised.
11. Cash-N-Miles
11.1 Upgrade Award
11.1.1 Upgrade Awards can only be used in conjunction with a confirmed Jet Award issued on Jet Airways, on any of the Domestic sectors within India. The Upgrade Award facility is not available for International sectors.
11.1.2 Travel under this offer cannot be used in conjunction with a waitlisted Jet Awards on Jet Airways.
11.1.3 The upgrade amount is charged per sector of travel.
11.1.4 Requests for such upgrades have to be submitted in writing to the JPSC or via www.jetairways.com. Only the JPSC can process such requests.
11.1.5 Flight/ date changes prior to, or after departure, are permitted, provided the new itinerary meets all the provisions of this program including but not limited to booking class and travel date requirements.
11.1.6 In case a JP Award ticket, which was being used in conjunction with an upgrade award, is cancelled, the upgrade amount will be refunded in full.
11.2 Sale of JPMiles
11.2.1 A member may top-up his account at any time by purchasing additional JPMiles from the JPSC.
11.2.2 By submitting the request for purchase of additional JPMiles via mail, fax or on www.jetairways.com or by providing a credit card number for the purchase of JPMiles under the Cash-N-Miles offer, the member acknowledges and accepts the terms and conditions stated herein.
11.2.3 Determination of the value of the JPMiles is at the sole discretion of the JetPrivilege programme. JetPrivilege reserves the right to change the price of JPMiles, impose additional restrictions on purchasing JPMiles and / or conditions of obtaining JPMiles.
11.2.4 Jet Airways reserves the right, in its sole discretion, to approve or disapprove the participation of any JetPrivilege member in the Cash-N-Miles offer.
11.2.5 Each JPMiles transaction under the Cash-N-Miles offer can be for no less than 500 JPMiles and in multiples of 100 thereafter.
11.2.6 JPMiles purchased under Cash-N-Miles offer will be posted to the said JetPrivilege account within 72 hours of receipt of such request.
11.2.7 In the event of any mileage or financial discrepancy, payment calculations shall be based upon data maintained by Jet Airways or its agent and which shall take precedence over the data in any other records.
11.2.8 JPMiles purchased under the Cash-N-Miles offer are non-transferable and may not be pooled with JPMiles in another JetPrivilege Account.
11.2.9 All JPMiles purchased under the Cash-N-Miles offer are non-refundable.
11.2.10 Any improper usage or misuse of JPMiles shall be grounds for immediate confiscation and forfeiture of such JPMiles, and may be grounds for the forfeiture of all JPMiles in the member's account and termination of the member's account from the JetPrivilege programme.
11.2.11 The JPMiles purchased through the Cash-N-Miles offer will lapse 13 quarters from the date of purchase.
11.2.12 JPMiles purchased under this offer do not qualify for tier evaluation.
11. 3 JPMiles Upgrade against confirmed Revenue Economy ticket
11. 3. 1 JetPrivilege Members can redeem their JPMiles for JPMiles Upgrade only after they have recorded a minimum of 10 activities or 10,000 JPMiles in their JetPrivilege account.
11. 3. 2 Available only on 9W segments and documents.
11. 3. 3 JPMiles Upgrade is available only on Jet Airways domestic sectors; where Jet Airways operates with Club Première.
11. 3. 4 The member will earn JPMiles as per the economy class of booking based on the multi-level mileage accrual system.
11. 3. 5 Upgrade request under this offer will be processed at JPSC only on receipt of JP Award Form duly signed by the member.
11. 3. 6 The JP Award form must be sent to the JetPrivilege Service Centre at least 3 days prior to the intended date of travel.
11. 3. 7 The member must mention his/her economy class booking reference number (PNR) on the JP Award Form.
11. 3. 8 Subject to availability of seats in Club Première, JPSC will confirm the upgrade and communicate the same to the member.
11. 3. 9 Request for Upgrade against JPMiles will not be kept on a waitlist status and also will not be allowed for Open segments.
11. 3. 10 Seats in Club Première against JPMiles Upgrade is subject to capacity and class controls.
11. 3. 11 Once the JPMiles Upgrade is confirmed, the class of booking will be changed to 'D' class in Club Première.
11. 3. 12 Travel under this offer is applicable only on Jet Airways and not its airline partners.
11. 3. 13 Flight /Date changes prior to or after departure are permitted, provided the new itinerary meets all the provisions of this program including but not limited to booking class and travel date requirements.
11. 3. 14 This redemption is transferable, that the upgrade need not be only in the member’s name.
11. 3. 15 This offer can be availed on tickets issued all classes except the following: - C, J, Z, I, P, X, E, G and B.
11. 3. 16 Request for JPMiles Upgrade must be made prior to Tele-Check in, as applicable.
11. 3. 17 Incase the member wishes to cancel the entire ticket, normal cancellation rules apply. The member will then have to inform the JPSC of the same.
11. 3. 18 If the member wishes to cancel just the JPMiles Upgrade, he will have to get the full ticket cancelled at a Jet Airways ticketing Counter. A new ticket will have to be issued for travel in Economy class, at no additional cost to member. He will then have to inform the JPSC of the same. The JPMiles will be redeposited by JPSC within 3 working days. 500 JPMiles will be debited as processing charges. This charge is waived off for JetPrivilege Platinum and God members.
12. Upgrade Vouchers
12.1 From time to time, the JetPrivilege programme may offer its members vouchers, which will entitle the holder to complimentary upgrades to Première and First Class.
12.2 Upgrades against vouchers are permitted only on Jet Airways operated and marketed flights for a one class upgrade, i.e. from a purchased Economy ticket to Premiere or a purchased Premiere ticket to First Class.
12.3 Based on their tier, JetPrivilege Silver, Gold and Platinum members receive 1, 3, and 5 Elite Tier upgrade vouchers respectively, which entitle them to a confirmed upgrade to Première and First Class.
12.4 Holders of the Jet Airways Citibank Platinum Credit Card will receive 1 voucher for every 8000 JPMiles earned on card spends. Holders of the Jet Airways Citibank Gold Credit Card and Jet Airways CitiBusiness Card will receive 1 voucher for every 10000 JPMiles earned on card spends.
12.5 Usage of upgrade voucher is based on our “Travelled Distance” concept with a minimum of 1 voucher per boarding pass. The travelled distance is equal to the full fare Economy Class JPMiles earned for that flight.
12.6 The number of upgrade vouchers required for a one way upgrade, on the basis of travelled distance, is as below:
Economy to Premiere:
- Less than 1500 Miles - 1 Voucher,
- Between 1501 and 3000 Miles - 2 Vouchers,
- Between 3001 and 4750 Miles - 3 Vouchers,
- Between 4751 and 6500 Miles - 4 Vouchers,
- Between 6501 and 8500 Miles - 5 Vouchers,
- Between 8501 and 10500 Miles - 6 Vouchers,
- Over 10501 Miles - 7 Vouchers.
Premiere to First Class:
- Less than 1500 Miles - 3 Vouchers,
- Between 1501 and 3000 Miles - 4 Vouchers,
- Between 3001 and 4750 Miles - 5 Vouchers,
- Between 4751 and 6500 Miles - 6 Vouchers,
- Between 6501 and 8500 Miles - 7 Vouchers,
- Between 8501 and 10500 Miles - 8 Vouchers,
- Over 10501 Miles - 9 Vouchers.
12.7 Upgrade to Premiere can only be used in conjunction with a purchased Economy ticket made in Y, M, T, U, L, N, Q, S and K class of booking. JetPrivilege Platinum members, for an upgrade to Premiere, can also use their upgrade vouchers in conjunction with a purchased Economy ticket made in H, V, O and W class of booking.
12.8 Upgrade to First Class can be used in conjunction with a purchased Premiere class ticket made in C, J, Z and I class of booking.
12.9 Elite Tier Upgrade Vouchers and Jet Airways Citibank Vouchers can be used on domestic and international flights, marketed and operated by Jet Airways, subject to availability of seats for the purpose of upgrades.
12.10 JetPrivilege members may request for upgrades when travelling on any purchased, published fare on eligible Jet Airways flights.
12.11 Only vouchers that entitle the holder to a confirmed upgrade prior to departure can be used on an international sector.
12.12 To get an upgrade with a confirmed upgrade voucher one must contact any Jet Airways reservations office and book their upgrade by quoting the voucher number(s) no later than 48 hours prior to departure of your flight. At this time, the upgrade will be confirmed to you right away, if available.
12.13 Requests for the upgrade, made between 48 and 2 hours prior to departure will be a listing only. Listing for the upgrade is not a confirmation. If, at the time of check-in closure, a seat in Première is available, the same will be released in lieu of this voucher. (Please note: Requests for special meals will not be accepted in the case of listing for an upgrade). Requests will not be kept on wait-list status.
12.14 Listing for an upgrade is mandatory. JetPrivilege members, who have not listed themselves for an upgrade, may not be accommodated even though seats may be available in Première/First Class, at the time of departure.
12.15 Reporting time at the airport is a minimum of 30 minutes prior to departure for flights within India and a minimum of 60 minutes before departure for international flights.
12.16 Use of upgrade vouchers is not subject to any blackout periods. It is however subject to class and capacity control.
12.17 The complimentary upgrade is valid on a single one-way, direct, nonstop Jet Airways operated flight only. In case of through flight with en-route stops, the upgrade will only be offered if the next class of service seating can be confirmed for all segments of the flight, at the time of offering the upgrade.
12.18 The upgrade voucher is not refundable, exchangeable or extendable and has no cash value.
12.19 Lost or stolen vouchers will not be replaced.
12.20 Upgrade vouchers can be transferred to anyone by the JetPrivilege member, by endorsing the same on the face of the voucher.
12.21 Elite Tier vouchers and Jet Airways Citibank Credit Card upgrade vouchers can be clubbed together for a single upgrade.
12.22 The voucher will be deemed fully used upon surrender and will
