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Jet Airways wins Avaya GlobalConnect Customer Responsiveness Award for India's Most Customer Responsive Airline 2007
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25 Jan 2008
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Jet Airways (India) Ltd. was adjudged India’s Most Customer Responsive Company for 2007 in the Airline category, at the Avaya GlobalConnect Customer Responsiveness Awards on January 18th 2008 at the Taj Land’s End, Mumbai.
The airline was judged based on its responsiveness, intelligence generation, intelligence dissemination, customer education, top management emphasis, innovation and learning. It emerged a leader amongst all the companies selected in the “Airline” category, which were evaluated with regard to customer responsiveness policies and practices, by a distinguished jury of experts including eminent corporate personalities.
The assessment process also included peer group evaluation, and a customer poll obtaining feedback from customers on the above criteria with regard to the nominees, making the Avaya GlobalConnect Awards evaluation a truly comprehensive one. This also renders further to their credibility.
On winning this award, Executive Director Jet Airways Mr. Saroj Datta said, "We are happy at this recognition since from inception one of the core principles and policies that we have laid emphasis on rewarding customer loyalty by offering our frequent flyers a robust programme, enhancing its value through innovative partnerships and offerings.
The programme has been the recipient of the most prestigious award the Freddie Awards, for three consecutive years.”
Other awards that Jet Airways has won in 2007 include, The TTG Travel Asia award for “Best Domestic Airline” for 2007,Travel “Entrepreneur of the Year” was accorded to Chairman Naresh Goyal at the 18th Annual TTG Travel Awards, SAP-ACE 2007 Awards for “Customer Excellence” in the Best and Travel & Transportation sector Implementation category,” India’s Leading Airline” at the 14th World Travel Awards, Galileo-Express Travel and Tourism Award as “India’s Best Domestic Full Service Airline”, Abacus –TAFI ‘s award for the “Most Innovative product Launch “for our First Class Long-Haul service.
Avaya GlobalConnect Ltd., India’s converged communications solutions major, is directly involved in spurring and monitoring the Customer Responsiveness trends within India, who initiated this award, which was presented by The Economic Times. Ernst & Young were the Business Process Advisors and AC Neilsen Org-Marg were the Research Partners.
Jet Airways, the Spirit of New India:
Jet Airways currently operates a fleet of 76 aircraft, which includes 8 Boeing 777-300 ER aircraft, 7 Airbus A330-200 aircraft, 52 classic and next generation Boeing 737-400/700/800/900 aircraft and 9 modern ATR 72-500 turboprop aircraft. With an average fleet age of 4.37 years, the airline has one of the youngest aircraft fleets in the world. Jet Airways operates over 365 flights daily.
Flights to 59 destinations span the length and breadth of India and beyond, including New York (both JFK and Newark) Toronto, Brussels, London (Heathrow), Singapore, Kuala Lumpur, Colombo, Bangkok, Kathmandu, Dhaka, Kuwait, Bahrain, Dhaka and Muscat. The airline plans to extend its international operations to other cities in North America, Europe, Africa and Asia in phases with the introduction of additional wide-body aircraft into its fleet.
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