With immediate effect, all passengers with or without valid Singapore visa transiting to any country, can join the Free Singapore Tour*.

A passenger availing of the Free Singapore Tour will need to clear immigration and have his/her passport stamped. However, for those passengers without a valid Singapore visa, his/her passport will be kept by the tour guide throughout the tour and returned to the passenger after the tour.

*All transit passengers are not guaranteed entry but are still subjected to Singapore's prevailing entry requirements.

With effect from December 14, 2007, for a period of 2 months there will be no Arrival Check-in counters for domestic travel, at Terminal 2C due to renovation of Mumbai Airport. The X-Ray machine would be shifted to make way for passenger seating and passengers would be directly transferred to the domestic terminal for check-in. We regret any inconvenience caused due to this.

• In case of delay or cancellation of flights that are communicated well in advance, we request the passengers to check the flight status before leaving for the airport.
• Passengers travelling with tickets not issued from the departure station on the below classes will be entitled for hotel accommodation, if available.
  1) Business Class Fares booked and ticketed in C, J, Z and I class.
  2) Economy Class Fares booked and ticketed in Y and M class.

Passengers who are booked and ticketed on any other class, other than the above, will not be entitled to hotel accommodation and transportation in case of flight disruptions.

• Passengers travelling with tickets issued from the departure station, on the classes mentioned above only will be provided with transport to the place of residence or hotel by Jet Airways up to Rs. 1500/-. This will be paid in the form of an MCO (Miscellaneous Charge Order). Hotel Accommodation will not be provided.
•  In the event of a flight diversion, passengers travelling on flights diverted to stations other than the station of departure, irrespective of fare charged, would be provided with hotel accommodation, if available.

Cancellation rules for domestic flights due to disruption or re-schedule

• Cancellation rules will be applicable as per the fare booked and ticketed classes.

Exceptions:

• If the flight is delayed or rescheduled for more than one hour.
• If the passenger misconnects his onward connection and the alternate which Jet Airways provides does not serve the purpose of his trip. The connection must be on the same Booking Reference (PNR) or proof of such connection must be made available.

Cancellation rules for cancelled flights

• For flights that are cancelled, the applicable cancellation charges will be waived off.
  
  

APIS information has been mandated on all international flights of Jet Airways. Please click here to know more.

All international flights to USA, originating from Mumbai and Delhi will undergo enhanced security checks. All the passengers are required to remove their footwear / shoes at the secondary security check locations prior to boarding the aircraft.

Fast Track Immigration: We are happy to offer our First Class and Première passengers, the special Fast Track clearance facility at both Arrival and Departure points, at Mumbai International Airport.

 All you need to do is present your First Class or Première Boarding Cards and there will be two dedicated counters awaiting you, which will speed up your entire immigration process.

1) Security: Passengers are requested to note that enhanced security measures will be implemented at all airports due to which there may be congestion at security check counters. In order to avoid flight delays due to these additional security measures, it is requested that all passengers (tele checked-in as well as those who have web checked-in) report early to the airport for the security checks. Our check-in counters will be closed well in advance and all checked-in passengers are requested to move for pre-embarkation checks well in time.

2) Visa requirements: We request all passengers to contact their travel agents for any queries pertaining to Visa requirements.

A copy of the PAN Card duly attested by the passenger is mandatory when the sale of the air tickets for foreign travel exceeds Rs.25,000/- (per ticket) and the payment is made against CASH across the Jet Airways counters.

In the event that the passenger does not have a PAN Card and the sale of the ticket exceeds Rs.25,000/- (per ticket), a signed Declaration Form 60 will be required from the passenger. The Declaration Form 61 is only applicable to passengers who have agricultural income. The photocopy of the document as proof of address required in Form 60 and 61 must be duly signed by the passenger.

Please note tickets will not be released by the Cashier without the above documentation.

With immediate effect please note that Nepalese and Indian citizens must be in possession of any of the following documents while traveling by air between India and Nepal to establish their identity as Nepalese or Indian citizens.

Identity documents required for Indian citizens

 (i) Valid national Passport

(ii) Photo Identity card issued by the Government of India/State Government/UT Administration in India to their employees or Election ID Card issued by the Election Commission of India.

(iii) Emergency certificate issued by Embassy of India, Kathmandu.

(iv) Identity Certificate issued by Embassy of India, Kathnandu.

Note:

1) Persons in the age group of above 65 years and below 15 years would be exempted from the requirement of the above mentioned identity documents. However, they must have some documents with photograph to confirm their age and identity such as PAN card, Driving licence, CGHS card, Ration Card etc.

 2) Children between the age group of 15 to 18 years may be allowed to travel between India and Nepal on the strength of Identity Certificate issued by the Principal of the School.

3) In case of a family (family means husband, wife, minor children and parents) travelling together, the identification documents No. (i), (ii), (iii), and (iv) would not be insisted from all the family members if, one of the adult members of the family is in possession of one of the identification documents mentioned above. However, the other family members must have some proof of their identity with photograph and their relationship with the family viz., CGHS cards, Ration Card, Driving License, ID card issued by School/College etc.

Other Passenger Information and Services Offered

Cancellation & Flight Delays:

In the event of a flight being cancelled, the cancelled flight passengers are provided hotel accommodation provided their tickets are purchased from places other than the place of departure. Other passengers are given transport charges to their residence.

Hotel Accomodation Policy for our International

• Passengers Passenger Service Voucher will be offered if the connecting time between the domestic and the international flight or vice–versa is more than 6 hours and within 24 hours.
• No passenger service voucher will be provided incase the connecting flight is 24 hours after the passenger's arrival at the connecting point.
•  Hotel accomodation for out international transit passengers will be available only at the Jet Airways Gateway points in India i.e Mumbai, Delhi, Kolkata and Chennai.
• Hotel accomodation will be available for Jet Airways passengers travelling in First Class or Première.
• This facility will be offered if the passengers hold bookings in the following classes:
  - India - Europe - India and vice versa (Includes flights to London - Heathrow & Brussels): F, A, C and J class.
  - India - North America and vice versa (Includes flights to USA & Canada) - India: F, A, C and J class. - India - South-East Asia and vice versa (Includes flights to Singapore, Bangkok, Kuala Lumpur, Kathmandu & Colombo) - India: C class.
• Passengers can avail of this facility only if they hold confirmed onward bookings before their arrival at the transit point.
• Tickets issued within 72 hours prior to departure will not be eligible for this facility.
•  Reservations for hotel accomodation must be done on the same PNR.
• Jet Airways is not liable for any loss, damage or expense incurred by the passengers because of the use of any extra services not mentioned above.

 Hotel accomodation policy for our Domestic Passengers

• All benefits of transportation and accommodation are available for passengers travelling on Full Fare tickets only.
• This facility is not available for passengers travelling on Check Fares.
• In case of delays/cancellations which are communicated well in advance, passengers are requested to check the flight status before leaving for the airport.
• Passengers travelling with tickets issued from station of departure will be provided with transport to the place of residence/hotel by Jet Airways and Rs. 1500 will be paid in the form of an MCO (Miscellaneous Charge Order). No hotel accommodation will be provided.
• In the event of a flight diversion, passengers travelling on flights diverted to stations other than the station of departure, would be provided with hotel accommodation, if available.
•  Transportation & Accommodation facilities are not available for passengers travelling on discounted fare tickets (eg. Check Fares).

 We also realise the inconvenience that can be caused to our passengers due to flight delays/cancellations. Hence we bring you our JetMobile service, which is a systemised tool of tracking flight delays. This service is available only in India.

Free services provided to passengers on-ground

• Wheel chair passengers are escorted to the aircraft step ladder by the ramp staff.
• We have the Meet & Assist facility at the airport for VIP's and CIP's only.
• Unaccompanied minors travelling on Jet Airways are escorted to the aircraft and on arrival, escorted from the aircraft to the parents/guardian.
• We offer pre-reserved seating for Business Class passengers. Our JetPrivilege Platinum, JetPrivilege Gold, JetPrivilege Silver and JetPrivilege Blue Plus members get the additional facility of Tele Check-in.
• We also offer City check-in at the metro stations, which are - Mumbai, Delhi, Chennai, Kolkata, Bangalore and Indore for all our passengers.
• At Metro stations we also offer ATO kerb check-in for passengers without baggage.

 Free services offered to passengers in-flight (for domestic sectors)

In-flight we offer soft drinks and meals complimentary to all our passengers. On board, other free items offered to our passengers include the newspapers and magazines (magazines are on request in Economy class).

Free services offered to passengers in-flight (for international sectors)

Beverage services which include bar drinks, soft drinks, wines and meals are offered complimentary to our passengers. For our in-flight entertainment, we offer free head phones to our passengers. Duty free sales are offered on our flights and the passengers need to pay only for the goods purchased.

Paid Services on Jet Airways Flights

For stretcher case passengers on flight, extra seats will be charged for. If the stretcher case passenger requests for an ambulift, the same will have to be uplifted on the flight and will be charged for, as it is not a part of Jet Airways equipment.

Concessional Fares

We also offer various types of concessional fares on all our domestic flights. To know more about the concessional fares that we offer to our Blind Passengers, Senior Citizens, Cancer Patients, and the concessions we offer for Students, the Armed Forces and to passengers suffering from Locomotor disability.

In case of any further queries, passengers travelling on domestic flights can call Jet Airways' Call Centres on the following numbers

Mumbai: +91-22-3989 3333
Delhi: +91-11-3989 3333
Bangalore: +91-80-3989 3333
Chennai: +91-44-3989 3333
Hyderabad: +91-40-3989 3333
Kolkata: +91-33-3989 3333

Jet Airways' Toll Free number: 1800-22-55-22