Login using your JetPrivilege number and Password to access and manage your JetPrivilege account, anytime, anywhere through our website jetairways.com

With online access to your JetPrivilege account:
- Update your personal details
- Manage your e-mail preferences
- Check your JPMiles or Qualification status
- Check your mileage expiry details
- View your Frequent Flyer Activities and Statement Details
- View detailed information on the JetPrivilege Programme and Partners
- Update missing JPMiles in your account
- Purchase JPMiles
- Request for Redemptions on Jet Airways or Airline Partners
- Redeem your award tickets for Jet Airways flights.
- Get customised offers, based on your preferences
- Check exclusive offers and promotions on JetPrivilege and Programme Partners
- Calculate Mileage you would earn on or redeem for different routes
- Request for information from the JetPrivilege Service Centre
- Provide feedback to the JetPrivilege Service Centre
- Purchase Jet Airways tickets at special fares exclusively for JetPrivilege members.

Your JPMiles are valid for 13 quarters including the quarter they were earned in. Moreover, your JPMiles will only lapse on a quarterly basis (at the end of the 13th quarter) and not on an annual basis.

How the 13-Quarter validity system works.

The validity cannot be extended beyond 13 quarters. JPMiles that are not redeemed before expiry, will lapse.

Earn Bonus JPMiles on all eligible flights, based on the elite membership tier as follows.

JetPrivilege Tier	Silver	Gold	Platinum
Tier bonus	10%	20%	30%

Tier Bonus is not available when using Programme Partners. Bonus JPMiles do not count towards evaluation for tier upgrade/ retention.

Use our e-services and earn valuable JPMiles in eligible classes as follows:
- Earn 500 Bonus JPMiles on – eTicketing through jetairways.com, Interactive Voice Response ticketing (IVR), Mobile ticketing or Pay Online System (POS) 
- Earn 250 Bonus JPMiles when you check-in using Web check-in, Kiosk check-in or SMS check-in

Earning of these Bonus JPMiles is subject to terms and conditions

As a JetPrivilege Elite or Blue Plus member holding confirmed reservations on Jet Airways flights, call your local reservation office to Tele check-in. The cut-off time differs for Domestic and International flights on Jet Airways as follows.

For travel within India: Call between 24 hours and 60 minutes prior to your flight departure (between 48 hours and 60 minutes for JetPrivilege Gold and Platinum members) and Tele check-in. As a JetPrivilege Platinum, Gold or Silver member report at the airport check-in counter no later than 30 minutes before flight departure.

As a JetPrivilege Blue Plus member you are requested to report at the airport counter a minimum of 45 minutes prior to flight departure.

For international travel: Call between 24 hours and 4 hours prior to their flight departure (between 48 hours and 4 hours for JetPrivilege Gold and Platinum members) and Tele check-in.

All tele checked-in members must report at the airport check-in counter no later than 60 minutes before flight departure.

*Please note at London Heathrow the Tele check-in facility is available only to JetPrivilege Platinum and Gold members.

Select your preferred seat and also print your boarding pass, online at jetairways.com when holding confirmed and valid eTickets and when travelling out of select airports within India and Singapore, London, Brussels, Kuala Lumpur, Bangkok and Hongkong only. Earn 250 Bonus JPMiles on eligible classes. This Bonus JPMiles offer is subject to terms and conditions.

When travelling in Premiere, Web check-in 48 hours to 1 hour prior to your flight departure. If traveling in Economy class, Web check-in depending on your JetPrivilege tier, as shown below:

JetPrivilege Tier	Domestic Check-in timings	International Check-in timings
Platinum	48 to 1 hour prior departure	48 to 2 hour prior departure
Gold	48 to 1 hour prior departure	48 to 2 hour prior departure
Silver	24 to 1 hour prior departure	24 to 2 hour prior departure
Blue Plus	24 to 1 hour prior departure	24 to 2 hour prior departure
Blue	12 to 1 hour prior departure	12 to 2 hour prior departure

If you have a valid eTicket check-in with a single SMS and instantly avail a confirmed seat number on your mobile phone. SMS check-in, by simply SMSing JetC to 56388 For e.g. JetC ABCDEF 123456798 to 56388.

Earn 250 Bonus JPMiles on eligible classes. This Bonus JPMiles offer is subject to terms and conditions.

SMS check-in is available for passengers holding a confirmed eTicket as follows:

Class	Category	Check-in timings*
Premiere	JetPrivilege members	48 hours to 1 hour prior to departure
Economy	JetPrivilege Platinum members	48 hours to 1 hour prior to departure
	JetPrivilege Gold members	48 hours to 1 hour prior to departure
	JetPrivilege Silver members	24 hours to 1 hour prior to departure
	JetPrivilege Blue Plus members	24 hours to 1 hour prior to departure
	JetPrivilege Blue members	12 hours to 1 hour prior to departure

*For international flights, you can SMS check-in upto 4 hours prior to flight departure

 

When travelling on an Economy or Première booking on eligible fares, enjoy a complimentary upgrade to Première or First Class respectively by using upgrade voucher/s. These vouchers are sent by JetPrivilege to its members from time to time, depending on their tier status, and to Jet Airways Citibank Credit (JACC) cardholders when they reach the spend threshold on their JACC cards - 8000 JPMiles for JACC Platinum, 10,000 JPMiles for JACC Gold and CitiBusiness respectively.

The number of vouchers required for an upgrade per flight, is based on the "Travelled Distance" concept with a minimum of 1 voucher per boarding pass. The travelled distance is equal to the number of base JPMiles earned for that flight on a full fare Economy ticket. Therefore, the number of vouchers needed for an upgrade is directly proportional to the distance of the flight.

The voucher requirement for upgrade from Economy to Première and Première to First Class is as below:

Traveled Distance (In Miles)	Economy to Première	Première to First Class
1 - 1500	1	3
1501 - 3000	2	4
3001 - 4750	3	5
4751 - 6500	4	6
6501 - 8500	5	7
8501 - 10500	6	8
10501 +	7	9

Elite Tier Upgrade Vouchers: In recognition of your tier status, as a JetPrivilege Platinum, Gold or Silver member, get 5, 3 and 1 confirmed upgrade voucher/s respectively each time your tier status changes.

Co-branded Jet Airways Citibank Credit Card (JACC) Upgrade Vouchers:
JetPrivilege members holding the Jet Airways Citibank Platinum Credit Card receive this voucher on enrolment, at the time of renewal of JACC Platinum Credit Card and each time they earn 8,000 JPMiles through the spends on their credit card. JetPrivilege members holding the Jet Airways Citibank Gold Credit Card and the CitiBusiness Card receive this voucher each time they earn 10,000 JPMiles through the spends on their credit card.
To get an upgrade, contact any Jet Airways Reservations Office and book your upgrade by quoting the voucher number(s) no later than 24 hours prior to departure of your flight. At this time, the upgrade will be confirmed to you right away, if available. Should the seat not be available under the upgrade voucher class, you may request for a listing. Listing for the upgrade is not a confirmation. If, at the time of check-in closure, a seat in Première or First Class is available, the same will be released in lieu of this voucher(s).

Do ensure you arrive at the airport a minimum of 45 minutes prior to departure for flights within India and 3 hours prior to departure for international flights. Check-in directly at the Jet Airways Première check-in counter by presenting the required upgrade voucher(s).

The above mentioned Upgrade Vouchers, as well as all other Upgrade Vouchers are governed by the Terms & Conditions printed on the reverse of the voucher. Please refer to the Terms & Conditions published on this website.

There are no Blackout periods applicable for JetPrivilege Awards on Jet Airways flights. All award bookings will however be subject to capacity and class control.

For Award bookings on our Programme airline partners, blackouts may apply from time to time and if applicable at the time of your request the same will be communicated to you by the JetPrivilege Service Centre.

Lounge access at select airports in India:
Members of the elite JetPrivilege Platinum, Gold and Silver tiers and Jet Airways Citibank Platinum Credit Card holders have access to Lounges at Bangalore, Kolkata, Chennai, Delhi, Jaipur, Mumbai and Hyderabad airports, irrespective of their class of travel. JetPrivilege Platinum members can take along two guests travelling on the same Jet Airways, JetPrivilege Gold member can take along one guest travelling on the same Jet Airways flight.

Lounge access on International Sectors:
JetPrivilege Platinum and Gold members travelling on Jet Airways can access lounges (members only - no guests allowed) at International airports within and outside India. Lounge access will be offered only at the departure airport where available. For JetPrivilege members transiting via our international destinations, the lounge access at the international airports will be offered if the onward travel is on a Jet Airways flight only.

Note:
Effective June 1, 2008, JetPrivilege Platinum and Gold members can access domestic and international lounges with one guest when booked to fly on Jet Airways marketed and operated flights. 
Premiere Lounge will be available only to passengers booked to fly in Premiere on Jet Airways international flights.
On domestic Jet Airways flights within India; access to Premiere Lounge will be available to passengers booked to fly in Premiere and Platinum members (with 1 guest).
 

On Jet Airways flights our JetPrivilege Platinum, Gold and Silver members enjoy additional baggage allowance, over and above the normal baggage allowance.

Tier	Travel within India, to/ from South East Asia, to/ from South Asia, to/ from Europe	Travel to/ from USA and Canada
JetPrivilege Platinum	20 kgs.	1 piece of 23 kgs.
JetPrivilege Gold	15 kgs.	1 piece of 23 kgs.
JetPrivilege Silver	10 kgs.	1 piece of 23 kgs.

Jet Airways Citibank Platinum Cardholder get 15 kgs additional baggage allowance and Jet Airways Citibank Gold or CitiBusiness Cardholder get 10 kgs of additional baggage allowance only on domestic Jet Airways flights within India. Jet Airways Citibank Credit Cardholders who are also JetPrivilege Platinum, Gold or Silver members will receive the higher of the two excess baggage allowances and not a cumulative total.

Additional baggage allowance is not available on flights operating the ATR aircraft due to loading regulations.

On Airline Partners:
As a JetPrivilege Platinum, Gold or Silver member get additional baggage allowance of 20 kgs, 15 kgs & 10 kgs respectively on Gulf Air and 20 kgs, 10 kgs & 5 kgs respectively on KLM.

We understand that as a frequent traveller, you may have to fly at short notice. As a JetPrivilege Platinum or Gold member enjoy a guaranteed reservation* in Economy on domestic Jet Airways sectors within India. To use this privilege, you need to hold a full-fare revenue (Y/ M class) Economy ticket. Request for confirmation must be made at least 24 hours before flight departure.

*While we do our utmost to provide the reservation guarantee, we must advise JetPrivilege Platinum and Gold members that there may be occasions during the year when exceptional demand on specific routes would render us unable to fulfill this.

On Jet Airways:
As a JetPrivilege Platinum, Gold or Silver member check-in at the Première counters, even when travelling Economy. Jet Airways Citibank Platinum Credit Cardholders can avail of this facility only at domestic airports in India.

On Airline Partner:
As a JetPrivilege Platinum, Gold or Silver member check in at Business or First Class counters, when traveling on Gulf Air and KLM, irrespective of the class of travel.

Avail of this benefit exclusively as a JetPrivilege Platinum member on Jet Airways' domestic sectors within India (not applicable on international sectors). The waiver includes cancellation charges levied on tickets issued against a revenue published fare: -
- towards revalidation of the ticket.
- towards refund of the ticket.
- towards reissue of the ticket.

All cancellation fees on revenue published fare tickets are waived off (Night Fares and non-refundable tickets not included). No Show and Gate No Show charges are not included in this waiver.

Priority tagging of baggage:  
We understand that with a busy travel schedule, you may not always have the time to wait until your baggage arrives. As a JetPrivilege Platinum or Gold members get Priority Baggage Tags for your baggage on our domestic as well as international Jet Airways flights.

On Airline Partner:
As a JetPrivilege Platinum, Gold or Silver member enjoy priority baggage handling when traveling on Gulf Air.

Priority Standby:
As a JetPrivilege Platinum, Gold or Silver member travelling on a waitlisted ticket, rest easy because, when accepting waitlisted passengers for a flight at the time of counter closure for a flight, JetPrivilege Platinum, Gold and Silver members will be given the highest priority status in the order of their tier status, as per the applicable check-in procedures.

Our specially trained Customer Service Executives will be pleased to assist you with any programme related information or any other assistance that you may require. For JetPrivilege Service Centre contact details and timings please click here.