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Q1:
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What is Manage Booking?
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A:
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'Manage Bookings' is a suite of features, which allows you to retrieve & re-print your booking and update special requests in your booking record.
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Q2:
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How do I benefit from using Manage Booking?
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A:
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As a Jet Airways customer, Manage Booking is a self-service online initiative designed to aid you by:
• Eliminating the need for you to check your booking details and request booking services by phone.
• Providing / Changing your Contact details, JetPrivilege number, Meal details
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Q3:
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Who can use Manage Booking?
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A:
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Currently passengers who have booked their tickets on jetairways.com, across Jet Airways offices / Travel Agents (Ticket number starting with 589) are eligible to use Manage Booking facility.
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Q4:
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What can I do through Manage Booking?
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A:
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Following are the features of Manage Booking:
• Retrieve Itinerary
• Re-Print Itinerary
• Update Meals
• Update Contact numbers
• Update JetPrivilege number
• Cancel & Refund your itinerary (subject to ticket fare type and available for tickets booked on www.jetairways.com).
Partial & full refund will be allowed only on the same credit / debit card.
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Q5:
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How do I access Manage Booking?
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A:
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Manage Booking is available on the home Page of Jet Airways website, www.jetairways.com.
To access Manage Booking, you will need to enter your six letter Jet Airways Booking Reference No. (PNR), name and Last name (as in the PNR).
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Q6:
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If my booking contains flights, which are not with Jet Airways, can I still access Manage Booking?
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A:
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You can only retrieve Jet Airways flights.
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Q7:
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If I made my booking with a travel agent, can I use Manage Booking?
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A:
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Yes.
However Cancel and Refund facility will not be available.
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Q8:
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Which bookings can I use to access the Manage Booking facility?
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A:
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Manage My Booking facility is available for e-Tickets:
• Booked on jetairways.com and across any Jet Airways office / Travel agents (Ticket number starting with 589 )
•With valid / unutilised travel itineraries
•Which have been ticketed
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Q9:
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If I update my booking through the Manage Booking facility, how do I know that the changes have been stored in my booking?
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A:
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A confirmation message will be displayed on your screen once your changes are updated in your reservation.
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Q10:
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Can I change my origin and destination through the Manage Booking facility?
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A:
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Currently this feature is not available through Manage Booking facility.
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Q11:
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Can I cancel the Itinerary and obtain refund?
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A:
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Yes. You can now cancel the ticket online & obtain the refund. However cancellation charges, if any, will be applicable accordingly.
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Q12:
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I am unable to travel and would like to transfer the ticket to another person. Can I amend the name online?
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A:
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This feature of changing name and transferring is currently not available on Manage Booking.
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Q13:
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How can I Reprint my eTicket itinerary?
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A:
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After successful login into Manage Booking section, you can view and reprint your eTicket itinerary by the clicking on Reprint eTicket.
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Q14:
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How can I add JetPrivilege number, change Meal request or update other changes in my itinerary?
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A:
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After successful login into Manage Booking section, Click on update My Booking, where you can view your itinerary and update your JetPrivilege number, Meal request and contact details
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Q15:
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How many days prior to my travel can I use Manage Booking?
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A:
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You can use this facility :
For Domestic flights: upto 1 hour prior departure
For International flights: upto 3 hour prior departure
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Q16:
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How many times can I make use of Manage Booking?
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A:
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There is no limit on number of times to use Manage Booking.
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Q17:
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Can I use Manage Booking, if I have booked on the phone at Call Centre but paid online (OPS)?
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A:
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Yes. You can use Manage Booking if you have booked on the phone at Call Centre and paid online.
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Q18:
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Can I cancel the ticket and use the same ticket for Future Use?
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A:
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No. Currently this feature is not available.
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Q19:
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If I want to book my meals online, how much advance notice do I have to give?
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A:
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Online Meal Request is available on Manage Booking section. For Standard meals, the online request should be made at least 2 hours prior to flight departure. For Special meals, the online request should be made at least 12 hours prior to flight departure. Kosher meals are available if requested 48 hours prior to flight departure. These timings may changes without notice and passengers are requested to verify the same at the time of reservation.
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Q20:
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Can I receive an email confirmation of the updates I make through Manage Booking?
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A:
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No. Email confirmation facility is not available for this facility. However you can view and reprint the same.
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Q21:
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Which bookings can I use to cancel/refund on Manage Booking facility?
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A:
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Cancellation and refund of bookings on Manage Booking facility is available for eTickets that are booked on jetairways.com only and before making any changes. This facility can be utilized for both Domestic and International sectors.
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Q22:
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Who all are eligible for using cancel/refund facility on Manage Booking?
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A:
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Those who have booked on Jetairways.com can use this facility.
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Q23:
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Can I cancel/ Refund my entire booking on Manage Booking facility?
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A:
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Yes. You can cancel entire booking and obtain refund to same credit / debit card used to purchase ticket on www.jetairways.com.
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Q24:
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Until what time can I cancel/ refund my booking online?
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A:
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For Domestic flights, upto 1 hour prior to flight departure, you can use Cancel/ Refund facility on Manage Booking.
For International flights, upto 3 hours prior to flight departure.
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Q25:
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If I am unable to travel and would like to transfer the ticket to another person. Can I amend the name online?
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A:
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No. You cannot change name online. You would need to cancel your ticket and book a new ticket with the new passengers name. Cancellation charges, if any, will be applicable accordingly.
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Q26:
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Can I cancel the segments and make the ticket open dated?
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A:
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No. You cannot change the segment to open dated on Manage Booking.
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