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Q1:
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What is Kiosk Check-in?
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A:
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Jet Airways is proud to present our Kiosk Check-in service - a convenient and an alternative way to check in at the airport. Kiosk Check-in allows you to select your preferred seat and print your boarding pass in 4-simple steps.
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Q2:
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Who can use Kiosk Check-in?
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A:
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Kiosk check-in service can be availed
- For Jet Airways domestic flights only
- For passengers holding a confirmed, valid eTicket only
- For a group of up to a maximum of seven passengers and a maximum of three segments per passenger at a time.
- Anytime between 45 minutes and 24 hours prior to flight departure.
- For passengers departing from an airport where Kiosk check-in is available; a list of cities and airports where Kiosk check-in is available can be found here.
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Q3:
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Who cannot use Kiosk Check-in?
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A:
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Kiosk check-in is currently restricted and not available for
- Infants and Children. If an infant or a child is part of a group/PNR then all the passengers will have to check-in at the airport and cannot check-in on the kiosk.
- Passengers with waitlisted or open bookings.
- Passengers with special service requests such as wheelchairs, extra seats, visual and hearing impairment, Unaccompanied Minors, Pet in Hold, Stretcher are not eligible for Kiosk Check-in.
- Passengers booked on international flights.
- Staff travel, Interline travel, Industry discount and Agents discount tickets.
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Q4:
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Is Kiosk Check-in available for all Jet Airways flights?
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A:
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Kiosk Check-in is currently available for passengers departing from an airport where the Kiosk Check-in systems are available. Kiosk Check-in is currently available at Ahmedabad, Delhi, Chandigarh, Chennai, Kolkata, Mumbai, Pune and Vadodara airports.
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Q5:
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Can I use Kiosk Check-in for International flights?
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A:
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No. Currently Kiosk Check-in is available for domestic flights only.
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Q6:
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Am I able to use Kiosk Check-in for connecting flights operated by other airlines?
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A:
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No. Currently it is not possible to use our Kiosk Check–in facility for connecting flights operated by other airlines.
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Q7:
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How many passengers and flights will I be able to kiosk check-in?
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A:
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Kiosk Check-in is allowed for a group up to a maximum of seven passengers and a maximum of three segments per passenger at a time. You can choose to check in on all flights in your booking that are open for check-in or only the first flight open for check-in. You many also choose to check-in a select passenger from a group (PNR).
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Q8:
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Am I able to check-in for my travelling companions?
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A:
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Yes. You can check in your travel companions provided they are included in the same booking record (PNR) as yours.
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Q9:
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Can I use Kiosk Check-in for Through Check-in with other airlines?
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A:
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No. You currently cannot use Kiosk Check-in for Through Check-in with other airlines.
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Q10:
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Do I need to register to avail of Kiosk Check-in facility?
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A:
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No. Currently you do not have to register to avail of our Kiosk Check-in facility.
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Q11:
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Why am I not able to check-in my flight?
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A:
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You may not be able to check-in for your flight due to any of the following reasons:
- You may have entered an incorrect Record Locator (PNR).
- You may have swiped a Credit/Debit or Jet Privilege card that does not match the name in your reservation. Your first name and last name on your card should be exactly the same as in your booking record (PNR).
- You may not be fulfilling the check-in criteria as per 'Who can use Kiosk Check-in?'
- Our flights may not be open for check-in due to operational exigencies.
- Your booking may not be confirmed.
- You may not be holding an eTicket.
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Q12:
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What type of tickets can be used for Kiosk Check-in?
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A:
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Currently Kiosk Check-in is allowed only for eTickets. This facility is not available for the traditional paper tickets or ATB tickets.
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Q13:
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Can I cancel my flight after checking in on the Kiosk?
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A:
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Cancellation cannot be done on the Kiosk. Please approach our check-in staff for further information and assistance.
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Q14:
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If I don't have any luggage to check, can I just go to the gate?
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A:
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Yes, you may proceed with your boarding pass and a valid photo -id directly to the security check point on your way to the boarding gate.
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Q15:
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What if I have a paper ticket?
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A:
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You will need to check-in with a Jet Airways check-in agent at the airport. Our Kiosk Check-in facility is only available to customers with valid eTickets.
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Q16:
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Can I use Kiosk Check-in if I do not have pre-assigned seats?
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A:
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Yes. You can definitely check-in using the Kiosk Check-in facility if you do not have a pre-assigned seat.
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Q17:
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What happens if I use Kiosk Check-in, but then can't make the flight?
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A:
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You must contact Jet Airways well in advance of flight departure to retain the value of your ticket. Applicable fees and penalties in accordance with the fare rules may apply for changes.
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Q18:
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Can I add a frequent flyer number to my reservation using Kiosk Check-in?
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A:
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Yes, Jet Privilege membership number can be added to the reservation during check-in. After check-in is initiated, 'Please verify itinerary' screen is displayed. On this screen, select 'Add FF Number' to add the desired frequent flyer number.
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Q19:
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Am I able to upgrade to Premiere using Kiosk Check-in?
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A:
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No. We currently do not offer the facility to upgrade using Kiosk Check-in.
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Q20:
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What identification do passengers need at the airport?
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A:
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Following Valid photo identification is accepted - Official Government issued photo identification, Driving license, Election photo identification, Passport (for international passengers), and Photo credit card.
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Q21:
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How do I use my Kiosk Check-in boarding pass?
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