KIOSK CHECK-IN - TERMS AND CONDITONS

• The Boarding gates will close 15 minutes before flight departure. Please ensure you arrive for security checks and boarding well in advance for your flight departure. 
• Sabre Record locator / PNR (Jet Airways booking reference) is the six letter code provided at the time of reservation. It should be entered in a format such as ABCDEF.  
• Please read the notes printed on your boarding pass carefully. 
• Kiosk Check-in is not available for passengers traveling on the classes "E, P & G".
• The Kiosk check-in facility can be availed anytime between 45 minutes and 24 hours prior to flight departure.
• To avail of the Kiosk Check-in facility, the passenger name will be verified: 
  a) By swiping any major Credit / Debit card or the JetPrivilege membership card. The Credit / Debit card will not be charged and this is only for name verification. 
  b) By entering the First & Last Name, Booking Reference / PNR / Record Locator as on the e-ticket.

Kiosk check-in is currently available for:

• Passengers holding a confirmed, valid e-ticket only. 
• A group of maximum seven passengers and a maximum of three segments per passenger.
• Jet Airways domestic flights  departing out of airports where the Kiosks are located. Kiosks are located at: 
  - Bengaluru
  - Chennai
  - Delhi
  - Hyderabad
  - Mumbai
  - Kolkata
  - Ahmedabad

Kiosk check-in is currently restricted and not available for:

• Infants and Children. If an infant or a child is part of a group or PNR then all the passengers will have to check-in at the airport and cannot check-in using the Kiosk.
• Passengers with waitlisted or open bookings. 
• Passengers with special service requests such as wheelchairs, extra seats, visual and hearing impairment, unaccompanied minors, pets in hold or stretcher cases.
• Passengers booked on international flights. 
• Staff travel, JetPrivilege redemption travel, interline travel, industry discount, upgrade vouchers and agents discount tickets.

Once the boarding pass is printed:

• Passengers will have to present the printed boarding pass with a valid photo identification to the security for stamping and to the Jet Airways Customer Service Executive as he/she boards the aircraft.
• The Credit / Debit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the card is not the passenger, then the passenger should possess the following:
  a) A photocopy of both sides of the Credit / Debit Card, which will have to be self-attested by the card holder, authorising the use of the card for the purchase of the ticket.
  b) This photocopy should also contain the name of the passenger, the date of journey & the sector on which the journey is made.
  The above document MUST be produced at the time of check-in. If the passenger fails to comply with these conditions, Jet Airways reserves the right to deny the passenger(s) from boarding.
• If the passenger has any check-in baggage, the bags will have to be presented along with a valid photo ID to our airport check-in counter well in advance of the boarding time. While Kiosk Check-in is recommended to passengers with carry-on baggage, passengers carrying check-in luggage will have to report at the Jet Airways airport check-in counter at least one hour prior to the schedule flight departure, to tag their baggage.
• All check-in timelines followed currently at the airport will be applicable for Kiosk check-in as well. In case passenger has excess baggage to pay for, the Excess Baggage Slip used for other e-ticketed passengers will be issued.
• Our Kiosk check-in facility will display the Emergency and not reclining seats.
• Passengers who check-in on Emergency seats are bound to govern by the rules of the Emergency seats. Passengers traveling on emergency exit row seats must:
  1) Understand oral and written Hindi or English.
  2) Be able and willing to carry out evacuation procedures in the unlikely event of an emergency.

These seats are not allowed for:

• Aged passengers. 
• Temporarily and permanently disabled passengers.
• Visually / Speech impaired passengers.
• Expectant Mothers. 
• Passengers under 15 years of age, including passengers with infants.
• Passengers requiring an extension seat belt to occupy a seat.
• Sick Passengers.

Jet Airways reserves the right to re-seat a passenger already seated on emergency exit seats in order to comply with safety regulations.

Once Kiosk checked-in, the following changes cannot be made on the Kiosk:

• Passengers cannot offload themselves using the Kiosk check-in facility.
• Cannot change the seat preference.
• Kiosk check-in application allows 7 passengers and 3 segments per passenger at a time from a single PNR. However if a PNR has multiple passengers and segments, check-in on the kiosk can be done for a single or multiple passenger.
• Passengers booked on separate PNR's have to do a Kiosk check-in for each passenger separately.
• Gate no-shows will be offloaded from the system during the Missing Passenger Drill at the airport. 
• Kiosk check-in is allowed for a maximum of three segments. If the passenger is eligible for Through and Return Check-in for the onward or return sector, the passenger will be able to Kiosk check-in. 
• Passenger has to check-in for all the segments, when it is not a return journey and flights are connecting within 24 hours of the first check-in.
• Passengers can check-in for:
  - Onward journey or 
  - Onward and Return journey, if  the return journey is within 20 hours of the beginning of the first segment.
• Kiosk check-in is allowed till 45 minutes before STD (D-45 hour). 
• If the passenger misplaces his/her Kiosk Check-in boarding pass on verifying his identity and e-ticket, a fresh boarding pass will be issued at the Check-in Counter. 
• Passengers who wish to visit the Lounge will have to collect the Lounge Card from the check-in counter. 
• After printing the boarding pass, if there is any delay or disruption, the boarding pass can be re-printed with the revised timings at the check-in counters.
• Any changes to your check-in information will have to be done at our check-in counters.
• Please note that after any changes made to your check-in information, the previous boarding pass is invalid. 
• In the event a passenger reports late, Jet Airways may have to re-allocate their seat, which may result in missing the flight. Reservations are subject to cancellation if the passenger is not on board the aircraft at least 15 minutes prior to departure. All existing no-show rules, terms & conditions, cancellation & baggage rules and allowances apply.  
• If the passenger does not report at the boarding gate at least 15 minutes prior to departure then the passenger will be offloaded from the flight as per the current procedure used at the airport. The passenger will be liable for gate no show charges. 
• It is mandatory to produce a valid photo identification using the Kiosk check-in boarding pass for security clearance as well as for boarding. A valid photo identification could be an official Government issued photo identification, a driving license, an election photo identification, Passport (for international passengers), or a photo credit card. 
• Kiosk Check-in is not available for traditional paper (TAT) tickets. It is available for e-tickets only. 
• Proxy check-in is not allowed.
• Any changes to the check-in status will have to be done 1 hour prior to flight departure. Existing cancellation charges, no show charges will be applicable for any changes made within 1 hour prior to departure.
• For changes in the check-in status, passenger will have to produce his Kiosk printed boarding pass at the Jet Airways check-in counter. 
• As currently followed, passengers will be treated as gate no shows at 15 minutes prior to departure.